The document discusses social media and provides strategies for using various social media platforms. It defines social media as activities that integrate technology, social interaction, and user-generated content. It emphasizes that social media is widely used, with 3 out of 4 Americans using social technologies. The rest of the document provides tips and strategies for using platforms like Facebook, Twitter, LinkedIn and blogging to engage audiences and customers. It stresses listening to your audience, setting goals, and analyzing results.