SlideShare a Scribd company logo
This conversation is
not about…
Trends
Tactics
This conversation is
about…
        …conversations
            …attention
                …why?
What are markets?
Published in 1998


95 theses about the way the
world was changing



The first three:


1. Markets are
    conversations.


2. Markets consist of
    human beings, not
    demographic sectors.


3. Conversations among
    human beings sound
    human. They are
    conducted in a human
    voice.
What is marketing?
If markets are
   conversations, then
   marketing should just be
   about listening and
   talking…


…once, goods were
   scarce…and marketing
   was easy


…the industrial revolution
   changed markets…goods
   were plentiful and
   information was scarce


…the internet revolution
   changed markets
   again…goods and
   information were
   plentiful…


Today attention is scarce
So what really
changed?
More Products




More Media




More Access
Did anything stay
the same?
Does all this really
effect our markets?
“Fully 89% of the CIOs said they had adopted at least one of six prominent
Web 2.0 tools - blogs, wikis, podcasts, RSS, social networking, and content
tagging - and a remarkable 35% said they were already using all six of the
tools.”
                       Forrester Oct, 2007 “Web 2.0 comes to the enterprise”
Some people think things will always                   …others think that change will
be the way they are today…                             happen overnight




                               The truth lies in the
                                     middle




Rome wasn’t built in a day…                       …but a lot of it burned in one night
How do you get
attention?
How can you have a
conversation with
people in a global
market?
Social Media
What is Social Media?
Blogs          Social Networks




 Wikis
         RSS
   Podcasts
                           Mashups
Well…

        sort of.
Social Media

       Really
                is…
a Conversation…
That is powered by…
Blogs          Social Networks




 Wikis
         RSS
   Podcasts
                           Mashups
It is a conversation between…
Customers…
Employees…
Investors…
…People!
And guess what?
The social media
conversation is…
Not Organized
Not Controlled
And not on message.
The conversation


        is…
Vibrant
Emergent
Fun
Compelling
and full of insight…
…if we choose


      to join.
To join the
conversation, we
  need to be…
Present.
We begin by listening.
It will get
messy …
We need to
become less
a marching
band…




…and more
a jazz band
But why do we need
  to listen before we
join the conversation?
“Online Markets...
        Networked markets are beginning to self-
      organize faster than the companies that have
         traditionally served them. Thanks to the
            web, markets are becoming better
       informed, smarter, and more demanding of
           qualities missing from most business
                      organizations.”
The Cluetrain Manifesto: The End of Business as Usual: Rick Levine, Christopher Locke, Doc Searls, David Weinberger; Perseus Books ©2000
Social Media is…
…a brand new way
 of understanding
and conversing with
     markets,
   not just another
  messaging channel.
Are
                                   You
                                Listening?

                                Good start.


                                          But
                                          it’s
                                          not
                                        enough.
The preceding was generously shared by Lee White on slideshare.net:
http://www.slideshare.net/leewhite/social-media-is/
Alignment
The functions of any organization:




                          Close Sales


                Make noise about what you sell


            Determine how to distribute what you sell


Gain an advantage through manufacturing, technology, or research
Most common question about social media:
           “How can we make this new stuff work for us?”


                    Wrong Question




                     Right Question
 “How do we become an organization that thrives on new marketing?”
So now...

…the hard questions
Do you really believe attention is what
matters?
Do you believe that conversation is the
best way to get attention?
Do you believe these changes are
impacting our customers?
Are you ready to have a conversation
with your customers? At scale? For
everyone to see?
Are you ready to be genuine?
Do you have anything to say?
Are you ready to listen…even if you
don’t like what is said all the time?
Are you ready to act like a member of a
jazz band instead of a marching band?
Do you have meatballs or something
that goes with chocolate sauce and
whipped cream?
Special Thanks to:

• Flickr users for photos

• Gapingvoid for cartoons

• Lee White for the slides on Social Media
  (via slideshare.net)

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