Presentation held at the 10th Scandinavian Workshop on E-Government, Oslo, February 5-6, 2013.
The presentation was based on the discussion paper Social media in public sector innovation, available here: http://www.academia.edu/2496809/Social_media_in_public_sector_innovation
This document discusses how web 2.0 technologies are impacting government activities and policies. It begins by providing examples of how citizens are using web 2.0 tools to monitor government activities and provide feedback. This includes projects like Peer-to-Patent, Patient Opinion, and farmsubsidy.org. The document then argues that governments should embrace these grassroots initiatives rather than try to control them. It suggests governments should promote digital literacy, publish open data, and support bottom-up projects through funding. Finally, it presents a vision for a more transparent and participatory model of e-government that leverages web 2.0 approaches.
This document discusses moving from user-centric design of online communities towards community-centric design. It notes that online communities now reach 70% of the global online audience and are blurring the lines between producers and users through participation, sharing, and co-creation. However, most user-generated content comes from only 1% of community members. Living labs are proposed as a way to involve more community members in innovation processes by exposing them to new solutions in familiar contexts over medium-to-long term studies. The challenges of community-centric design are also discussed.
Korea-Australia-New Zealand Broadband Summit 2011: Digital FuturesCollabforge
The KANZ Broadband Summit provides a unique opportunity for industry, research and policy representatives from Australia, Korea and New Zealand to share insights into trends and challenges in our increasing digital future.
Dr Mark Elliott is the founder of Collabforge, an innovative consultancy responsible for a number of cutting-edge digital government initiatives within Australia and abroad. These include the City of Melbourne's Future Melbourne, a multi award winning world-first ‘City plan that anyone can edit’, as well as wePlan Parks Victoria, which leverages social media for the first time to ‘Help guide the future of Victoria’s parks’, and the Southern California Bicycle & Pedestrian Planning Wiki, comprising a new approach to public involvement in transportation planning.
The document discusses the concepts of Web 2.0 and Government 2.0, and how large organizations like the ABC can adopt Web 2.0 approaches. It notes that Web 2.0 is characterized by collaboration over control, with users helping to build value. For Government 2.0, this is even more difficult but follows similar principles. The ABC is encouraged to make more content openly available, engage communities around programs, and get more community-generated content while reducing barriers to online engagement.
On the role of Openness and Platforms in the Age of MakersSimone Cicero
This is the presentation I gave at the second edition of the Shenzhen China International Design Fair.
I spoke about the role of Open and Shared Innovation in the age of manufacturing transformation.
This presentation deals with the impact of digital transformation in the manufacturing industry and depicts the most interesting - the available - roles in the manufacturing ecosystem of the future.
An informative context for this presentation can be accessed here: http://wp.me/plmpp-xn
The document discusses a project called Interactive Newsprint that is seeking to develop a new platform for community news and information using printed electronics technology. The platform will allow printed matter to have touch screen capabilities. Working with communities, Interactive Newsprint hopes to create a relevant and useful platform for local news delivery. The project aims to explore how this new technology could help address challenges facing traditional newspapers and whether an interactive printed platform could provide a sustainable model for hyperlocal news.
The document discusses Web 2.0 and social networking. It defines Web 2.0 as the second generation of web services that allow users to collaborate and share information online through social software like blogs and wikis. It discusses key principles of Web 2.0 like harnessing collective intelligence, specialized databases, and software above a single device. It also covers understanding the effects of Web 2.0 by focusing on human traits like reciprocity and herding behavior rather than technology. Finally, it briefly describes different types of online communities like communities of passion, practice, and interest.
The document discusses Web 2.0 and social networking. It defines Web 2.0 as the second generation of web services that allow users to collaborate and share information online through social software like blogs and wikis. It discusses key principles of Web 2.0 like harnessing collective intelligence, specialized databases, and software above a single device. It also covers understanding the effects of Web 2.0 by focusing on human traits like reciprocity and herding behavior rather than technology. Finally, it briefly describes different types of online communities like communities of passion, practice, and interest.
This document discusses how web 2.0 technologies are impacting government activities and policies. It begins by providing examples of how citizens are using web 2.0 tools to monitor government activities and provide feedback. This includes projects like Peer-to-Patent, Patient Opinion, and farmsubsidy.org. The document then argues that governments should embrace these grassroots initiatives rather than try to control them. It suggests governments should promote digital literacy, publish open data, and support bottom-up projects through funding. Finally, it presents a vision for a more transparent and participatory model of e-government that leverages web 2.0 approaches.
This document discusses moving from user-centric design of online communities towards community-centric design. It notes that online communities now reach 70% of the global online audience and are blurring the lines between producers and users through participation, sharing, and co-creation. However, most user-generated content comes from only 1% of community members. Living labs are proposed as a way to involve more community members in innovation processes by exposing them to new solutions in familiar contexts over medium-to-long term studies. The challenges of community-centric design are also discussed.
Korea-Australia-New Zealand Broadband Summit 2011: Digital FuturesCollabforge
The KANZ Broadband Summit provides a unique opportunity for industry, research and policy representatives from Australia, Korea and New Zealand to share insights into trends and challenges in our increasing digital future.
Dr Mark Elliott is the founder of Collabforge, an innovative consultancy responsible for a number of cutting-edge digital government initiatives within Australia and abroad. These include the City of Melbourne's Future Melbourne, a multi award winning world-first ‘City plan that anyone can edit’, as well as wePlan Parks Victoria, which leverages social media for the first time to ‘Help guide the future of Victoria’s parks’, and the Southern California Bicycle & Pedestrian Planning Wiki, comprising a new approach to public involvement in transportation planning.
The document discusses the concepts of Web 2.0 and Government 2.0, and how large organizations like the ABC can adopt Web 2.0 approaches. It notes that Web 2.0 is characterized by collaboration over control, with users helping to build value. For Government 2.0, this is even more difficult but follows similar principles. The ABC is encouraged to make more content openly available, engage communities around programs, and get more community-generated content while reducing barriers to online engagement.
On the role of Openness and Platforms in the Age of MakersSimone Cicero
This is the presentation I gave at the second edition of the Shenzhen China International Design Fair.
I spoke about the role of Open and Shared Innovation in the age of manufacturing transformation.
This presentation deals with the impact of digital transformation in the manufacturing industry and depicts the most interesting - the available - roles in the manufacturing ecosystem of the future.
An informative context for this presentation can be accessed here: http://wp.me/plmpp-xn
The document discusses a project called Interactive Newsprint that is seeking to develop a new platform for community news and information using printed electronics technology. The platform will allow printed matter to have touch screen capabilities. Working with communities, Interactive Newsprint hopes to create a relevant and useful platform for local news delivery. The project aims to explore how this new technology could help address challenges facing traditional newspapers and whether an interactive printed platform could provide a sustainable model for hyperlocal news.
The document discusses Web 2.0 and social networking. It defines Web 2.0 as the second generation of web services that allow users to collaborate and share information online through social software like blogs and wikis. It discusses key principles of Web 2.0 like harnessing collective intelligence, specialized databases, and software above a single device. It also covers understanding the effects of Web 2.0 by focusing on human traits like reciprocity and herding behavior rather than technology. Finally, it briefly describes different types of online communities like communities of passion, practice, and interest.
The document discusses Web 2.0 and social networking. It defines Web 2.0 as the second generation of web services that allow users to collaborate and share information online through social software like blogs and wikis. It discusses key principles of Web 2.0 like harnessing collective intelligence, specialized databases, and software above a single device. It also covers understanding the effects of Web 2.0 by focusing on human traits like reciprocity and herding behavior rather than technology. Finally, it briefly describes different types of online communities like communities of passion, practice, and interest.
This document discusses embracing Government 2.0, which leverages Web 2.0 and social networking technologies to drive transformative change in the public sector. Government 2.0 harnesses knowledge, participation, and collaboration through social networks to improve results for citizens. It advocates employing effective change management skills to help government organizations transition to more open and collaborative models. The document provides examples of Government 2.0's benefits and discusses challenges public sector leaders may face in adopting new approaches.
TECH2002 Studies in Digital Technology Lecture Week 16The_Joker
This document provides an introduction and overview for a university course on digital technology and new media. It outlines several key concepts that will be covered, including social media tools for collaboration, new media genres of participation like hanging out and messing around, and how individuals are becoming digital through incorporating new media into everyday life. Assessment for the course includes a project exploring values in technologies and a written essay.
The document discusses the professionalization of web design. It summarizes research interviewing 31 web designers about their work. It finds that web designers take pride in their craft and see accessibility as a key part of professionalism. They work hard to continuously learn and improve through podcasts, blogs, conferences and networking with other designers. While this professionalization can encourage high standards, the document calls for more research on how it may also exclude some groups and what the political and economic implications are.
This document provides an overview of civic tech, including:
1. A top-line definition of civic tech as the use of technology for the public good. It distinguishes public good from personal or private interests by dealing with shared public challenges.
2. A list of over 30 common types of civic tech tools and their functions, such as crowdfunding platforms, issue reporting platforms, and sensors.
3. Examples of common social processes in civic tech like convening groups, informing the public, building projects, and codifying best practices. This illustrates that civic tech involves both tools and people working together.
4. Different ways civic tech can be organized based on the degree of change sought,
Masses, Crowds, Communities, Movements. Collective Formations in the Digital ...University of Stuttgart
From prosumers to swarms, crowds, e-movements and e-communities, the Internet allows for new forms of collective behavior and action anywhere on the spectrum between individ- uals and organizations. In all of these cases, online technologies function as connectivity- enhancing tools and have prompted the search for novel or inherently different collective formations and actors on the web.
However, research to date on these new collective formations on the web lacks a sociologi- cally informed and theoretical focus. Instead, loosely defined terms such as “swarm”, “crowd” or “network” are readily used as a catch-all for any formation that cannot be charac- terized as a stable corporate actor. Such terms contribute little to an understanding of the vast range of collective activities on the Internet, namely because the various collective for- mations differ significantly from each other with regard to their size, internal structure, inter- action, institutional dynamics, stability and strategic capability.
In order to bridge this gap, this study investigates two questions: One, how might the very dif- ferently structured collectives on the Internet be classified and distinguished along actor- or action-centered theory? And two, what influence do the technological infrastructures in which they operate have on their formation, structure and activities? For this we distinguish between two main types of collectives: non-organized collectives, which exhibit loosely-coupled col- lective behavior, and collective actors with a separate identity and strategic capability. Further, we examine the newness, or distinctive traits, of online-based collectives, which we identify as being the strong and hitherto non-existent interplay between the technological infrastruc- tures that these collectives are embedded in and the social processes of coordination and insti- tutionalization they must engage in in order to maintain their viability over time. Convention- al patterns of social dynamics in the development and stabilization of collective action are now systematically intertwined with technology-induced processes of structuration.
Authors: Damien Lanfrey, Donatella Solda
Policy advisors, Ministry of Education, University and Research, Italy
Open government practice does not guarantee good policy design to translate into impactful processes.
The next step in policy-making asks practitioners to design policies that are "living agents" rather than mere sets of rules. Policies must enable communities and ecosystems, accelerate quality, introduce enzymes, promote agility and be impact-driven.
The document discusses models of citizen consultation in Australian politics, including top-down government-run initiatives, bottom-up non-government organization (NGO)-run initiatives, and individual social media accounts. It analyzes examples like the Digital Economy blog launched by the Australian government and GetUp!'s Project Democracy site. It also examines politicians' use of social media and the potential for and challenges of direct engagement between citizens and their representatives online.
With the Government in gridlock, not innovating and not dealing with the big problems, invisible walls prevent change that is accelerating in the rest of the world. Can initiatives like Open Government help address the issues? What role can technology play? Can Open Source help? This presentation from the Alfresco Content.gov conference explores what government without walls would be like.
An introductory speech on Web 2.0 concept during "Applying Web 2.0 Tools in Education and the Work Place" tutorial session on WBE Conference, Innsbruck, Feb 2013
This document is a property of Microsoft Corporation.
Microsoft is defining a connected and forward-looking enterprise, the successful enterprise of the future.
Microsoft Dynamics helps businesses embrace social technologies to drive customer connections. Social media has transformed relationships between businesses and their communities by allowing easy collaboration. This presents opportunities for businesses to listen to customers, engage with stakeholders, amplify messaging, solve problems by harvesting community knowledge, and innovate through crowd-sourcing ideas. Social strategies can positively impact sales, marketing, and customer service by facilitating communication and collaboration.
Collective Intelligence
- Introduction
- Collective Intelligence
- Creative Research Practices
- Why you should take the course
- Assignment 1
- Feedback
Nurturing IT investments through cohesive innovation policy - Smart Cities a...Damien Lanfrey
The document discusses Italy's framework for nurturing investments in research and innovation. It aims to increase competitiveness in accessing EU funds, foster university-industry relationships, and encourage young entrepreneurship and social innovation. Key policies discussed include Smart Cities and Communities initiatives, which provide over €1 billion in funding, and a Social Innovation Agenda. The goals are to address societal challenges through technology, ensure social accountability of funding, and reshape public-private relationships.
Google has achieved innovation through creative destruction, focusing on users, and having a flat management structure. It created new search and mapping technologies, revolutionizing how information is accessed and shared. While search was Google's initial innovation, it innovated its business model through targeted advertising, generating 99% of its revenue. Google also innovates through its management of people, providing resources to enable creativity and collaboration across many global offices. Its biggest challenge now is managing this complex, large organization to continue innovating at scale.
Summary presentation about I-Open's work in Northeast Ohio and nationally building collaborative community to strengthen economic development.
Visit the Institute for Open Economic Networks (I-Open) at http://www.i-open.org
This document discusses how regions and industries can be rebuilt and enriched through the use of social media and the social web. It provides examples of how Michigan's economy evolved throughout the 19th century as different industries emerged and changed. It emphasizes that in order for regions and industries to adapt to constant change, they must be familiar with current tools and trends, make good use of available resources, seek necessary training, and be aware of and prepared for changes. The document recommends ways to utilize social media and the social web to stay current and continuously adapt to changes.
The document discusses the potential for emerging technologies and social networks to create positive social change when used for philanthropic purposes. It provides examples of pioneers in information and communication technology who have worked to develop standards and innovations to expand access and connectivity, particularly in developing areas. The document advocates for a holistic approach called "digital philanthropy" that utilizes these tools and principles for sustainable community development.
This document discusses various innovations in social media. It begins by defining innovation and discussing different types of innovations such as incremental, sustaining, disruptive, and radical innovations. It then explores several areas of social media innovation including social networking, social curation, the mobile experience and streaming, wearables, augmented and virtual reality, and artificial intelligence. For each area, examples of innovative companies and technologies are provided, such as how GoPro utilizes user-generated content in its marketing strategy. The document concludes by discussing challenges and takeaways regarding social media innovation.
This document discusses embracing Government 2.0, which leverages Web 2.0 and social networking technologies to drive transformative change in the public sector. Government 2.0 harnesses knowledge, participation, and collaboration through social networks to improve results for citizens. It advocates employing effective change management skills to help government organizations transition to more open and collaborative models. The document provides examples of Government 2.0's benefits and discusses challenges public sector leaders may face in adopting new approaches.
TECH2002 Studies in Digital Technology Lecture Week 16The_Joker
This document provides an introduction and overview for a university course on digital technology and new media. It outlines several key concepts that will be covered, including social media tools for collaboration, new media genres of participation like hanging out and messing around, and how individuals are becoming digital through incorporating new media into everyday life. Assessment for the course includes a project exploring values in technologies and a written essay.
The document discusses the professionalization of web design. It summarizes research interviewing 31 web designers about their work. It finds that web designers take pride in their craft and see accessibility as a key part of professionalism. They work hard to continuously learn and improve through podcasts, blogs, conferences and networking with other designers. While this professionalization can encourage high standards, the document calls for more research on how it may also exclude some groups and what the political and economic implications are.
This document provides an overview of civic tech, including:
1. A top-line definition of civic tech as the use of technology for the public good. It distinguishes public good from personal or private interests by dealing with shared public challenges.
2. A list of over 30 common types of civic tech tools and their functions, such as crowdfunding platforms, issue reporting platforms, and sensors.
3. Examples of common social processes in civic tech like convening groups, informing the public, building projects, and codifying best practices. This illustrates that civic tech involves both tools and people working together.
4. Different ways civic tech can be organized based on the degree of change sought,
Masses, Crowds, Communities, Movements. Collective Formations in the Digital ...University of Stuttgart
From prosumers to swarms, crowds, e-movements and e-communities, the Internet allows for new forms of collective behavior and action anywhere on the spectrum between individ- uals and organizations. In all of these cases, online technologies function as connectivity- enhancing tools and have prompted the search for novel or inherently different collective formations and actors on the web.
However, research to date on these new collective formations on the web lacks a sociologi- cally informed and theoretical focus. Instead, loosely defined terms such as “swarm”, “crowd” or “network” are readily used as a catch-all for any formation that cannot be charac- terized as a stable corporate actor. Such terms contribute little to an understanding of the vast range of collective activities on the Internet, namely because the various collective for- mations differ significantly from each other with regard to their size, internal structure, inter- action, institutional dynamics, stability and strategic capability.
In order to bridge this gap, this study investigates two questions: One, how might the very dif- ferently structured collectives on the Internet be classified and distinguished along actor- or action-centered theory? And two, what influence do the technological infrastructures in which they operate have on their formation, structure and activities? For this we distinguish between two main types of collectives: non-organized collectives, which exhibit loosely-coupled col- lective behavior, and collective actors with a separate identity and strategic capability. Further, we examine the newness, or distinctive traits, of online-based collectives, which we identify as being the strong and hitherto non-existent interplay between the technological infrastruc- tures that these collectives are embedded in and the social processes of coordination and insti- tutionalization they must engage in in order to maintain their viability over time. Convention- al patterns of social dynamics in the development and stabilization of collective action are now systematically intertwined with technology-induced processes of structuration.
Authors: Damien Lanfrey, Donatella Solda
Policy advisors, Ministry of Education, University and Research, Italy
Open government practice does not guarantee good policy design to translate into impactful processes.
The next step in policy-making asks practitioners to design policies that are "living agents" rather than mere sets of rules. Policies must enable communities and ecosystems, accelerate quality, introduce enzymes, promote agility and be impact-driven.
The document discusses models of citizen consultation in Australian politics, including top-down government-run initiatives, bottom-up non-government organization (NGO)-run initiatives, and individual social media accounts. It analyzes examples like the Digital Economy blog launched by the Australian government and GetUp!'s Project Democracy site. It also examines politicians' use of social media and the potential for and challenges of direct engagement between citizens and their representatives online.
With the Government in gridlock, not innovating and not dealing with the big problems, invisible walls prevent change that is accelerating in the rest of the world. Can initiatives like Open Government help address the issues? What role can technology play? Can Open Source help? This presentation from the Alfresco Content.gov conference explores what government without walls would be like.
An introductory speech on Web 2.0 concept during "Applying Web 2.0 Tools in Education and the Work Place" tutorial session on WBE Conference, Innsbruck, Feb 2013
This document is a property of Microsoft Corporation.
Microsoft is defining a connected and forward-looking enterprise, the successful enterprise of the future.
Microsoft Dynamics helps businesses embrace social technologies to drive customer connections. Social media has transformed relationships between businesses and their communities by allowing easy collaboration. This presents opportunities for businesses to listen to customers, engage with stakeholders, amplify messaging, solve problems by harvesting community knowledge, and innovate through crowd-sourcing ideas. Social strategies can positively impact sales, marketing, and customer service by facilitating communication and collaboration.
Collective Intelligence
- Introduction
- Collective Intelligence
- Creative Research Practices
- Why you should take the course
- Assignment 1
- Feedback
Nurturing IT investments through cohesive innovation policy - Smart Cities a...Damien Lanfrey
The document discusses Italy's framework for nurturing investments in research and innovation. It aims to increase competitiveness in accessing EU funds, foster university-industry relationships, and encourage young entrepreneurship and social innovation. Key policies discussed include Smart Cities and Communities initiatives, which provide over €1 billion in funding, and a Social Innovation Agenda. The goals are to address societal challenges through technology, ensure social accountability of funding, and reshape public-private relationships.
Google has achieved innovation through creative destruction, focusing on users, and having a flat management structure. It created new search and mapping technologies, revolutionizing how information is accessed and shared. While search was Google's initial innovation, it innovated its business model through targeted advertising, generating 99% of its revenue. Google also innovates through its management of people, providing resources to enable creativity and collaboration across many global offices. Its biggest challenge now is managing this complex, large organization to continue innovating at scale.
Summary presentation about I-Open's work in Northeast Ohio and nationally building collaborative community to strengthen economic development.
Visit the Institute for Open Economic Networks (I-Open) at http://www.i-open.org
This document discusses how regions and industries can be rebuilt and enriched through the use of social media and the social web. It provides examples of how Michigan's economy evolved throughout the 19th century as different industries emerged and changed. It emphasizes that in order for regions and industries to adapt to constant change, they must be familiar with current tools and trends, make good use of available resources, seek necessary training, and be aware of and prepared for changes. The document recommends ways to utilize social media and the social web to stay current and continuously adapt to changes.
The document discusses the potential for emerging technologies and social networks to create positive social change when used for philanthropic purposes. It provides examples of pioneers in information and communication technology who have worked to develop standards and innovations to expand access and connectivity, particularly in developing areas. The document advocates for a holistic approach called "digital philanthropy" that utilizes these tools and principles for sustainable community development.
This document discusses various innovations in social media. It begins by defining innovation and discussing different types of innovations such as incremental, sustaining, disruptive, and radical innovations. It then explores several areas of social media innovation including social networking, social curation, the mobile experience and streaming, wearables, augmented and virtual reality, and artificial intelligence. For each area, examples of innovative companies and technologies are provided, such as how GoPro utilizes user-generated content in its marketing strategy. The document concludes by discussing challenges and takeaways regarding social media innovation.
The presentation touches on what social media is and its potential uses in increasing communication, collaboration and public participation in local government agencies.
The document discusses models for the stages of growth in integrating social media and web technologies into business activities. It summarizes Earl's model of six stages from external communications to transformation. It also describes a social enterprise model with stages from external communications to social enterprise/Enterprise 2.0. Finally, it discusses how social enterprises and sustainable communications can evolve together from external communications to enterprise-wide as companies mature through the stages of social business.
The document discusses designing learning environments using social software. It defines social software as web applications that support content, identity, and relationship management through user participation and interaction. The document then presents two perspectives on learning with social software: 1) how social software influences learners based on survey data showing near-ubiquitous usage among youth, and 2) how social software offers potential for designing new learning environments. It analyzes traditional research paradigms and proposes a new approach that generates both practical solutions and new theory by simultaneously developing a learning environment and conducting research.
Produsage and Beyond: Exploring the Pro-Am InterfaceAxel Bruns
Presented at Metropolia University, Helsinki, 28 Oct. 2010. Shorter versions also presented at the University of Göteborg, 20 Oct. 2010, and Vrije Universiteit Brussels, 3 Nov. 2010.
The document summarizes the CHEST project, which aims to foster social innovation through an open collective deliberation platform. The project will engage organizations in social innovation and entrepreneurship to create an online platform for collaborative ideas. It will distribute funds through two open calls and experiment with innovative evaluation and crowdfunding schemes. The partners - Engineering, PNO Group, and EIPCM - will provide expertise in project management, communication, social innovation, and digital media. The objective is to support innovative social ideas and initiatives through collective awareness, seed funding, and crowdfunding.
The document summarizes the CHEST project, which aims to foster social innovation through an open collective deliberation platform. The project will engage organizations in social innovation and entrepreneurship to create an information platform using social media. It will distribute funds through two open calls and experiment with innovative evaluation and co-funding schemes. The project has 21 supporting partners and is coordinated by Engineering with a budget of €2.95 million over 30 months.
This document discusses how industrial B2B firms can combine digital marketing, social media, and crowdsourcing to facilitate innovation and value co-creation. It proposes a model where firms use social media to improve awareness of idea challenges and use crowdsourcing to solicit new ideas and solutions from customers and end users. While some large B2B firms have begun using social media for marketing, the document finds they have not fully utilized it for innovation or crowdsourcing from external groups due to concerns about purchasing processes, intellectual property, product complexity, and lack of resources. However, as social media use increases over time, especially among younger workers, the document suggests crowdsourcing potential for B2B firms will grow.
Ines Mergel - Open Innovation - deutschInes Mergel
This document discusses open innovation and crowdsourcing in government. It notes that while trust in government is low, social networking usage is rising. It advocates for more open and collaborative approaches between government, citizens, and other organizations to tackle issues. The document introduces the "Open Innovator's Toolkit", which provides online resources for agencies to engage the public and private sector in innovative problem solving using challenges, contests, and collaborative platforms. Specific examples discussed include Challenge.gov, a crowdsourcing platform for federal agencies, and projects in Manor, Texas and New York City that engaged citizens and employees in collaborative policy and planning. Lessons learned emphasize the importance of voluntary participation, clear timeframes and feedback mechanisms, and incentives to
Olga Gil gave a presentation on networks and politics. She discussed thinkers like Yochai Benkler and his work on the wealth of networks. She also discussed projects between thinkers and makers, including @RedesyCambio. Finally, she explored how networks empower institutions, citizens, firms and ideas, and can lead to change. The presentation examined these topics over the last 40 years of technological revolution and the empowerment it enables.
This document discusses transparency in government through the use of web 2.0 technologies. It begins with examples of existing government 2.0 transparency initiatives and explores why transparency matters. A new vision is emerging of a more open and collaborative government that builds on citizen knowledge and participation. The document recommends that governments do no harm, enable others, and actively promote web 2.0 approaches to increase transparency, accountability, and civic engagement.
The Fourth Industrial Revolution builds on previous revolutions through emerging technologies like robotics, AI, IoT, 3D printing, and biotechnology. It is characterized by the fusion of technologies that blur physical, digital, and biological spheres. This revolution will disrupt economies, businesses, governments, societies, and individuals by changing the nature of work, customer expectations, and personal identity. Managing this transition requires new approaches to collaboration within and across these domains.
Building a social business – combining external and internal social mediaZipipop Freud
This document discusses how to build internal social collaboration capabilities within an organization. It suggests that as external social media like Facebook and Twitter have grown, internal collaboration tools need to evolve as well to facilitate sharing, discussing, and interacting around content within organizations. The document outlines challenges with traditional email and proposes using social collaboration platforms that integrate with daily workflows. It provides examples of how organizations like Skanska and OSKE have successfully implemented internal social tools to improve communication, knowledge sharing, and business outcomes.
The Social Nature of Engineering + InnovationKristin Halpin
More and more, organizations in the science, technology, and engineering industry are using social media as a tool to reach their audiences. They are successfully positioning their organizations and employees as thought leaders to advance industry knowledge and drive innovation. These organizations that have taken the plunge into the world of social media are learning that the tool enhances the efficiency of internal and external communications needs in the industry. Messages shared through social media channels are quicker than traditional communication forms and allow for real-time interaction and outside feedback that drive ideas and innovation further and faster than ever. Like any tactic, social media is most effective when integrated into an overall communications strategy, connected to business objectives, and informed by research, planning, and measurement.
Similar to Social media in public sector innovation (20)
The document discusses outliers or "single-user problems" found during usability testing with only one participant. It notes that such problems are common, accounting for around 25-58% of all usability problems found. However, guidance on how to handle them is limited. The document reports on a survey of 89 usability practitioners that found varied practices for classifying or rejecting single-user problems. It provides recommendations for practitioners to establish procedures for evaluating single-user problems, consider sample size, check against guidelines, seek advice from others, and check if issues are artifacts of testing.
Sosiale medier og innovasjon i offentlig sektor webAsbjørn Følstad
Presentasjon på kurset Sosiale medier i offentlig sektor, NTNU master of management, Oslo, 27. september, 2012. Se kurssiden her:
http://tinyurl.com/czruxzs
Chi2012 analysis in practical usability evaluation webAsbjørn Følstad
The document summarizes the findings of a survey study on how usability practitioners conduct analysis of usability evaluation data in practice. The survey found that: (1) Analysis typically requires 48 hours for usability testing and 24 hours for inspections; (2) Practitioners rely on heuristics, guidelines and participant opinions to identify problems, with few using research tools; (3) Deliverables include problem lists and visual redesign suggestions generated throughout analysis. The study suggests researchers should learn from, rather than assume, practitioners' processes to better support analysis in practice.
Presentasjon ved seminar om sosiale medier ved Høgskolen Stord / Haugesund, 21. september 2011.
Presentasjonen er basert på en tilsvarende presentasjon ved konferansen Del & delta, 25. mai, 2011.
Usability evaluation in exclusive domains_presentationAsbjørn Følstad
The document discusses methods for usability evaluation when domain knowledge is needed but unavailable to evaluators. It reviews studies comparing evaluations done by domain experts versus usability experts. Domain experts identified more domain-specific issues and their findings were given higher priority by clients. Methods like cooperative usability testing that include dialogue with users allow access to users' domain knowledge and identify a broader range of usability issues compared to observation alone. Accessing user domain knowledge through evaluation methods pays off the most for usability evaluations in highly specialized and exclusive domains where the knowledge is otherwise unavailable.
Paper on the usefulness of accessing users domain knowledge in domains characterized by high levels of spezialization.
Presented at The first European workshop HCI evaluation and design, Limassol, Cyprus, April 9, 2011.
1. The document discusses the growing number of proposed user experience (UX) components and measures and whether this could lead to a lack of standardization as seen with satisfaction measures.
2. It suggests that UX research could study and use simple UX measures like single rating scales combined with free-text explanations to collect user feedback, and analyze it using ad-hoc models focused on key identified aspects.
3. An example is given of collecting user ratings and comments on conceptual mobile phone designs to identify potential UX issues to address, such as privacy, reliability, and utility.
1. A discus
sion
paper
Social media in public sector innovation
Scandinavian Workshop on e-Government
February 5, 2013
Asbjørn Følstad, SINTEF
NETworked POWER *Et forskningsprosjekt om sosiale medier og innovasjon*
2. Content
• Public sector innovation?
• Innovation and social media
• Contribution: Discuss two
roles of social media in
public sector innovation
NETworked POWER *Et forskningsprosjekt om sosiale medier og innovasjon*
4. Public sector: Business as usual
NETworked POWER *Et forskningsprosjekt om sosiale medier og innovasjon*
5. Public sector: Business as usual
NETworked POWER *Et forskningsprosjekt om sosiale medier og innovasjon*
6. Public sector: Business as usual
NETworked POWER *Et forskningsprosjekt om sosiale medier og innovasjon*
7. Public sector: Business as usual - almost
"A strong public sector is the result of
continuous improvement, competent
employees and a good interplay with
citizens and industry"
Minister of government administration,
reform and church affairs, Rigmor Aasrud,
NOKIOS-konferansen 2010
http://www.regjeringen.no/nb/dep/fad/aktuelt/taler_og_artikler/minister/taler-og-artikler-av-
fornyings--og-kirke/2010/Fornying-av-offentlig-sektor-ved-bruk-av-IKT.html?id=622357
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8. Public sector: Business as usual - almost
"Every Government Department, every
Local Authority, every public sector
body is going to have to change with
the times – and anyone thinking this
won’t affect their organisation must
think again."
Cabinet Office Minister and Paymaster General,
Francis Maude, The Telegraph, 2013
http://www.telegraph.co.uk/news/politics/conservative/9839774/Francis-Maude-We-must-
reform-the-public-sector.html#disqus_thread
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9. Public sector: Business as usual - almost
Nordic innovation survey (data collected in
2010)
•>2000 public sector bodies participated
across 5 Nordic countries
Innovation types:
•Product (new service or good), process,
organization, communication
High level of innovation:
•Approx. 80 % with at least one type of
innovation last 2 years.
http://www.nifu.no/Norway/Publications/2011/NIFU%20Webrapport%2040-
2011.pdf
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10. Public sector: Business as usual - almost
"The propensity to innovate is much
higher than in the business sector."
(p. 30)
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11. Public sector: Business as usual - almost
NETworked POWER *Et forskningsprosjekt om sosiale medier og innovasjon*
12. Public sector: Business as usual - almost
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13. Innovation and social media
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14. Innovation – as seen from Oslo :-)
Two broad categories of
innovation activities
•Doing R&D
•Improving innovation
capatilities
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15. Doing R&D
Ideas
Concepts
Prototypes
Product/service
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16. Improving innovation capabilities
William Hogarth: An Election Entertainment.
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17. Social media – two roles
Co-creation Network
Kaplan & Haenlein: Kietzmann et al.:
Social Media is a group of
Internet-based applications
that build on the ideological
and technological
foundations of Web 2.0, and
that allow the creation and
exchange of User Generated
Content
Kaplan, A., Haenlein, M. (2010). Users of the world, Kietzmann, J.H. et al. (2011). Social media? Get
unite! The challenges and opportunities of social media serious! Understanding the functional building blocks of
Business Horizons, 53, 59—68. social media. Business Horizons, 54, 241—251
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18. Sosiale medier– to perspektiv
Skape Kommunikasjon
Kaplan & Haenlein: Kietzmann et al.:
Social Media is a group of
Internet-based applications
that build on the ideological
and technological
foundations of Web 2.0, and
that allow the creation and
exchange of User Generated
Content
Kaplan, A., Haenlein, M. (2010). Users of the world, Kietzmann, J.H. et al. (2011). Social media? Get
unite! The challenges and opportunities of social media serious! Understanding the functional building blocks of
Business Horizons, 53, 59—68. social media. Business Horizons, 54, 241—251
NETworked POWER *Et forskningsprosjekt om sosiale medier og innovasjon*
19. Social media – two roles in innovation
Co-creation Network
Doing R&D Improving innovation
capabilites
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20. The co-creation role of social media
NETworked POWER *Et forskningsprosjekt om sosiale medier og innovasjon*
21. The co-creation role of social media
NETworked POWER *Et forskningsprosjekt om sosiale medier og innovasjon*
22. The co-creation role of social media
NETworked POWER *Et forskningsprosjekt om sosiale medier og innovasjon*
23. The co-creation role of social media
Co-creation of novel content
Research and development,
typically concerning idea
generation and management
Dedicated special purpose
applications such as idea
portals
Top-down
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24. The network role of social media
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25. The network role of social media
VS.
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26. The network role of social media
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27. The network role of social media
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28. The network role of social media
Sharing, dialogue, access to
expertise
Improving innovation
capabilities, in particular
concerning human resources
General purpose social
networking applications
Bottom-up
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29. Conclusion:
Why distinguish between the two roles?
• Utilizing social media for public sector innovation requires match between
activity and tool.
-> Awareness of innovation activities
-> Awareness concerning choice of tools
• Co-creation role by way of special purpose tools
• Requires internal R&D process
• Relatively high initial cost
• Network role by way of general purpose tools
• Bottom up building of innovation capabilities
• Relatively low initial cost
• Implication for public sector innovation: Facilitating use of social media
for networking may be an easy first step to improving innovation
capabilities. Social media for co-creation a later, more advanced, option?
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