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How Social Media Can Help 
Your Small Business Succeed 
October 21st, 2014 
Marki Lemons-Ryhal, M.B.A., CDEI 
HootSuite Partner, Hootsuite Ambassador 
Hootsuite Media, Inc. 
@MarkiLemons
Talk Overview 
• What is Social Media and why is it important? 
• Social Media Networks and Demographics 
• Social Media Marketing Strategies & Tactics 
• Social Media Sales/Support Strategies & Tactics 
• Example Execution Plans 
• References / Case Studies 
@MarkiLemons
The What’s and Why’s of Social Media
Social Media: Personal vs. Business 
@MarkiLemons
Social Media: Personal vs. Business
Social Media: Easy to start
Use www.google.com/trends to select your 
Keywords 
www.GoSocialWithMarki.com
Keyword Selection 
Top Rising 
www.GoSocialWithMarki.com
What are your KEYWORDS? 
www.GoSocialWithMarki.com
Rewrite Your Bio and Resume Using Your 
Keywords 
www.GoSocialWithMarki.com
Own Your Name and Brand 
www.GoSocialWithMarki.com
Brand Everything to YOU 
SOCIAL ME YOU 
Facebook https://www.facebook.com/marki.lemons 
LinkedIn http://www.linkedin.com/in/markilemons 
Twitter https://twitter.com/MarkiLemons 
Blog http://www.markilemons.com/ 
Tumblr http://www.tumblr.com/blog/markilemons 
Yelp markilemons.yelp.com 
Foursquare https://foursquare.com/markilemons 
Pinterest http://pinterest.com/markilemons/ 
About.me http://about.me/MarkiLemons 
Instagram http://web.stagram.com/n/markilemons/ 
Pinstagram http://www.pinstagram.co/#/markilemons 
www.GoSocialWithMarki.com
Why Social Media?
Social Media Networks 
http://www.mediabistro.com/alltwitter/social-media-stats-2014_b54243
Social Media Networks 
http://www.mediabistro.com/alltwitter/social-media-stats-2014_b54243
Some more numbers 
of online users rely on social media before making purchase 
decisions. 
http://www.nielsen.com/us/en/newswire/2012/how-connectivity-… 
of consumers say they will change their shopping behavior in 
response to social media content. 
of consumers rely on social media to influence their purchasing 
decision 
(ODM Group) 
of consumers cite social networks as a way they discover new 
brands, 
products or services: 
http://www.emarketer.com/Article/Social-Media-Weaves-Its-Way… 
46% 
85% 
74% 
33%
Strategies – Marketing 
VS 
@MarkiLemons
Strategies – Choose Networks and Demographics
Strategies – Create a following
Strategies – Amplify your Success
Strategies – Drive traffic to your website
Strategies – Paid Marketing
Strategies – Pick your best content
Strategies – Clear plan to conversion
Marketing Tactics – Schedule and Streamline
Marketing Tactics – Schedule and Streamline 
• Spend an hour a week planning a social media calendar 
for that week 
• Schedule content so you don’t have to be there when it posts! 
• Use tools that allow you to post to more than one network at a time 
• Use shortened links to track success (bit.ly, ow.ly , etc) 
@MarkiLemons
Marketing Tactics – Listen Smartly
A few models and commitment levels 
• Upfront Effort 
– Research (3-6 Hrs.) 
– Startup (5-10 Hrs.) 
• Recurring Options 
– Light: 1-5 Hrs. / Week 
– Involved: 5+ Hrs. / Week 
@MarkiLemons
Research (3-6 Hrs) 
• Map your customers to knowledge of network demographics 
• Find businesses like yours that are successful. Learn. 
• Determine mix of Marketing/Selling/Support business goals 
• Talk to an expert 
• Be realistic 
@MarkiLemons
One Time Startup Effort (5 – 10 Hrs) 
• Create a rich social rich profile on targeted social networks 
• Create a landing page to collect email addresses 
• Sign up for a productivity tool , mobile too. 
• Follow/like 3 influencers, 3 customers, 3 competitors 
• Fill your first content calendar 
@MarkiLemons
Ongoing work (1-5 hrs / week) 
• Research what’s new this week (new products/trends?) 
• Fill your content calendar for the week , including 3 original pieces of 
content (could be just a tweet) 
• Engage with 3 customers, 3 influencers each week 
• Spend 10-15 minutes a day scanning 
@MarkiLemons
Ongoing work (5+ Hrs/Week) 
• Decide whether to outsource or go in house 
• Content! 
• Develop a paid advertising strategy 
• Run a monthly contest to build lists 
• Spend 1 hr a day engaging (split AM/PM) 
• Measure success 
@MarkiLemons
GoSocialWithMarki.com
LinkedIn Gets Google Ranking 
www.GoSocialWithMarki.com
Local Business Tool
Local Business Tool
By spending as little as 6 hours 
per week, over 66% of marketers 
see lead generation benefits with 
social media.
How Much Money Have You 
Spent? 
It is all in the conversion 
www.GoSocialWithMarki.com
GoSocialWithMarki.com
Social Media for Small Businesses Presentation

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Social Media for Small Businesses Presentation

  • 1. How Social Media Can Help Your Small Business Succeed October 21st, 2014 Marki Lemons-Ryhal, M.B.A., CDEI HootSuite Partner, Hootsuite Ambassador Hootsuite Media, Inc. @MarkiLemons
  • 2.
  • 3. Talk Overview • What is Social Media and why is it important? • Social Media Networks and Demographics • Social Media Marketing Strategies & Tactics • Social Media Sales/Support Strategies & Tactics • Example Execution Plans • References / Case Studies @MarkiLemons
  • 4. The What’s and Why’s of Social Media
  • 5.
  • 6. Social Media: Personal vs. Business @MarkiLemons
  • 7. Social Media: Personal vs. Business
  • 9.
  • 10.
  • 11.
  • 12. Use www.google.com/trends to select your Keywords www.GoSocialWithMarki.com
  • 13. Keyword Selection Top Rising www.GoSocialWithMarki.com
  • 14. What are your KEYWORDS? www.GoSocialWithMarki.com
  • 15. Rewrite Your Bio and Resume Using Your Keywords www.GoSocialWithMarki.com
  • 16. Own Your Name and Brand www.GoSocialWithMarki.com
  • 17. Brand Everything to YOU SOCIAL ME YOU Facebook https://www.facebook.com/marki.lemons LinkedIn http://www.linkedin.com/in/markilemons Twitter https://twitter.com/MarkiLemons Blog http://www.markilemons.com/ Tumblr http://www.tumblr.com/blog/markilemons Yelp markilemons.yelp.com Foursquare https://foursquare.com/markilemons Pinterest http://pinterest.com/markilemons/ About.me http://about.me/MarkiLemons Instagram http://web.stagram.com/n/markilemons/ Pinstagram http://www.pinstagram.co/#/markilemons www.GoSocialWithMarki.com
  • 19. Social Media Networks http://www.mediabistro.com/alltwitter/social-media-stats-2014_b54243
  • 20. Social Media Networks http://www.mediabistro.com/alltwitter/social-media-stats-2014_b54243
  • 21. Some more numbers of online users rely on social media before making purchase decisions. http://www.nielsen.com/us/en/newswire/2012/how-connectivity-… of consumers say they will change their shopping behavior in response to social media content. of consumers rely on social media to influence their purchasing decision (ODM Group) of consumers cite social networks as a way they discover new brands, products or services: http://www.emarketer.com/Article/Social-Media-Weaves-Its-Way… 46% 85% 74% 33%
  • 22. Strategies – Marketing VS @MarkiLemons
  • 23.
  • 24. Strategies – Choose Networks and Demographics
  • 25. Strategies – Create a following
  • 26. Strategies – Amplify your Success
  • 27. Strategies – Drive traffic to your website
  • 28. Strategies – Paid Marketing
  • 29. Strategies – Pick your best content
  • 30. Strategies – Clear plan to conversion
  • 31. Marketing Tactics – Schedule and Streamline
  • 32. Marketing Tactics – Schedule and Streamline • Spend an hour a week planning a social media calendar for that week • Schedule content so you don’t have to be there when it posts! • Use tools that allow you to post to more than one network at a time • Use shortened links to track success (bit.ly, ow.ly , etc) @MarkiLemons
  • 33. Marketing Tactics – Listen Smartly
  • 34. A few models and commitment levels • Upfront Effort – Research (3-6 Hrs.) – Startup (5-10 Hrs.) • Recurring Options – Light: 1-5 Hrs. / Week – Involved: 5+ Hrs. / Week @MarkiLemons
  • 35. Research (3-6 Hrs) • Map your customers to knowledge of network demographics • Find businesses like yours that are successful. Learn. • Determine mix of Marketing/Selling/Support business goals • Talk to an expert • Be realistic @MarkiLemons
  • 36. One Time Startup Effort (5 – 10 Hrs) • Create a rich social rich profile on targeted social networks • Create a landing page to collect email addresses • Sign up for a productivity tool , mobile too. • Follow/like 3 influencers, 3 customers, 3 competitors • Fill your first content calendar @MarkiLemons
  • 37. Ongoing work (1-5 hrs / week) • Research what’s new this week (new products/trends?) • Fill your content calendar for the week , including 3 original pieces of content (could be just a tweet) • Engage with 3 customers, 3 influencers each week • Spend 10-15 minutes a day scanning @MarkiLemons
  • 38. Ongoing work (5+ Hrs/Week) • Decide whether to outsource or go in house • Content! • Develop a paid advertising strategy • Run a monthly contest to build lists • Spend 1 hr a day engaging (split AM/PM) • Measure success @MarkiLemons
  • 40. LinkedIn Gets Google Ranking www.GoSocialWithMarki.com
  • 41.
  • 44. By spending as little as 6 hours per week, over 66% of marketers see lead generation benefits with social media.
  • 45. How Much Money Have You Spent? It is all in the conversion www.GoSocialWithMarki.com