Social engineering is manipulating people into taking actions that may not be in their best interest. Hackers use social engineering because it is less resistant than other attacks and more successful. Common goals are money, ego, revenge, or knowledge. Typical attacks involve posing as customer service, deliveries, tech support, etc. Social engineering methods include dumpster diving, shoulder surfing, baiting, vishing, phishing, and whaling. Dumpster diving involves searching trash for useful information. Shoulder surfing means watching people enter passwords. Baiting uses enticing offers to infect systems with malware. Phishing fools people via email into revealing sensitive info or installing malware. Vishing and smishing are phone- and text-