Saunders-McDermott Consulting offers a range of stakeholder engagement and communications training workshops to help organizations maintain positive relationships. The workshops cover topics such as media relations, crisis management, presentation skills, and stakeholder engagement. They are tailored to each organization's specific needs and challenges. The trainers use their extensive industry experience to provide practical strategies and interactive exercises to significantly improve participants' abilities to engage stakeholders.
This document provides module descriptions for a 3-hour talent engagement program. The modules are grouped into three categories: Managing and Leading Others, Communicating with Others, and Personal Performance. Some of the module topics include building trust, coaching for career development, conducting performance appraisals, preventing a hostile work environment, excelling at customer service, and managing stress. The modules aim to teach managers and employees skills in areas like communication, change management, customer service, and personal performance.
The document discusses the role of communications managers during a crisis according to the British Standard BS11200. It outlines that a communications manager's regular duties are to communicate with internal and external stakeholders as the "golden source" of information. During a crisis, this role does not change fundamentally but the speed and frequency of communication needed increases greatly. Effective crisis communication requires preparation, defined roles, media monitoring, consistent messaging, and stakeholder management to minimize reputational damage. Technology can help support many aspects of crisis communication outlined in the standard.
10 dialogue the place of dialogue in capacity development - marianne bojer ...MoniqueSK
This document discusses the importance of dialogue in capacity development interventions. It begins by defining dialogue as a practice of creative conversation that allows participants to listen, question, and think together. The document then discusses some key elements for successful dialogue programs, including clarity of purpose, alignment of stakeholders and process, good facilitation, and creating a safe space. It provides a brief overview of several dialogue tools and approaches such as appreciative inquiry, world cafe, and story dialogue. The document stresses that the choice of dialogue method should depend on the context and purpose of the specific intervention.
The Senior Communicator of Future/ WatsonDaniel Laino
The document discusses the competencies and skills needed for senior communicators in the future. It analyzes responses from senior communicators on the most important skills, which include: having communication strategies tightly linked to business strategy; possessing broad analytical skills to be trusted advisors; and having inter-disciplinary skills to advise at the senior level. Other highly ranked skills include relationship management, demonstrating communication value, interpreting technology changes, and maintaining an organization's reputation. The document provides recommendations to help develop future senior communicators.
Beyond Journey Mappings
Customer Experience is one of the top business topics of the day. It is widely written about in business journals, seen as a top priority for corporations, and is commonly regarded as the path to future success. However, going beyond talking about Customer Experience to restructuring an entire company to provide ongoing services and products that truly delight customers is something that few companies have done truly well. In our experience and research, we gathered valuable insight into how to operationalize sustainable successful customer experience strategies that move beyond rhetoric and provide tangible success tactics. It it is a fundamental change in your corporate DNA.
This presentation will help you learn the critical elements of an internal customer experience activation strategy. Going beyond the customer journey mappings requires:
1. A deep and thorough understanding of who your customers are and what they want and need
2. Understanding your internal constituents. Customers aren’t just a front line employee challenge. Every employee needs to be focused on satisfying customers to truly be successful in today’s market of easily distracted loyalties and quick dissatisfaction
3. Effectively leveraging champions for customer experience throughout the organization to cascade the right direction and messaging to each audience
4. Aligning employees across the organization behind key customer priorities and supporting those priorities with effective tactical strategies (a customer playbook)
5. Constant feedback loops to customers and the ability to quickly change course to adjust to changing needs
6. Patience
The Softjoe Collaborative is a new services organization focused on engagement solutions that drive business value through open communication, shared value, and collaboration. Engagement solutions are environments and practices that enable interactions between employees, partners, customers, and influencers to create value and innovation. Softjoe helps clients understand, select, and deploy engagement solutions to meet measurable business needs and drive results. Typical engagement initiatives include using collaboration tools to enable team collaboration across functions and geographies, and using social software to increase employee engagement by identifying expertise and sharing best practices.
Michel Hardeman has over 15 years of experience in customer support roles, providing assistance to both individual users and business teams. He emphasizes the importance of communication, knowledge management, and thinking creatively to solve problems. Hardeman strives to maintain a positive attitude and document processes thoroughly to ensure high quality support services. Throughout his career, he has taken initiative to standardize procedures and identify gaps to continuously improve support operations.
This document provides module descriptions for a 3-hour talent engagement program. The modules are grouped into three categories: Managing and Leading Others, Communicating with Others, and Personal Performance. Some of the module topics include building trust, coaching for career development, conducting performance appraisals, preventing a hostile work environment, excelling at customer service, and managing stress. The modules aim to teach managers and employees skills in areas like communication, change management, customer service, and personal performance.
The document discusses the role of communications managers during a crisis according to the British Standard BS11200. It outlines that a communications manager's regular duties are to communicate with internal and external stakeholders as the "golden source" of information. During a crisis, this role does not change fundamentally but the speed and frequency of communication needed increases greatly. Effective crisis communication requires preparation, defined roles, media monitoring, consistent messaging, and stakeholder management to minimize reputational damage. Technology can help support many aspects of crisis communication outlined in the standard.
10 dialogue the place of dialogue in capacity development - marianne bojer ...MoniqueSK
This document discusses the importance of dialogue in capacity development interventions. It begins by defining dialogue as a practice of creative conversation that allows participants to listen, question, and think together. The document then discusses some key elements for successful dialogue programs, including clarity of purpose, alignment of stakeholders and process, good facilitation, and creating a safe space. It provides a brief overview of several dialogue tools and approaches such as appreciative inquiry, world cafe, and story dialogue. The document stresses that the choice of dialogue method should depend on the context and purpose of the specific intervention.
The Senior Communicator of Future/ WatsonDaniel Laino
The document discusses the competencies and skills needed for senior communicators in the future. It analyzes responses from senior communicators on the most important skills, which include: having communication strategies tightly linked to business strategy; possessing broad analytical skills to be trusted advisors; and having inter-disciplinary skills to advise at the senior level. Other highly ranked skills include relationship management, demonstrating communication value, interpreting technology changes, and maintaining an organization's reputation. The document provides recommendations to help develop future senior communicators.
Beyond Journey Mappings
Customer Experience is one of the top business topics of the day. It is widely written about in business journals, seen as a top priority for corporations, and is commonly regarded as the path to future success. However, going beyond talking about Customer Experience to restructuring an entire company to provide ongoing services and products that truly delight customers is something that few companies have done truly well. In our experience and research, we gathered valuable insight into how to operationalize sustainable successful customer experience strategies that move beyond rhetoric and provide tangible success tactics. It it is a fundamental change in your corporate DNA.
This presentation will help you learn the critical elements of an internal customer experience activation strategy. Going beyond the customer journey mappings requires:
1. A deep and thorough understanding of who your customers are and what they want and need
2. Understanding your internal constituents. Customers aren’t just a front line employee challenge. Every employee needs to be focused on satisfying customers to truly be successful in today’s market of easily distracted loyalties and quick dissatisfaction
3. Effectively leveraging champions for customer experience throughout the organization to cascade the right direction and messaging to each audience
4. Aligning employees across the organization behind key customer priorities and supporting those priorities with effective tactical strategies (a customer playbook)
5. Constant feedback loops to customers and the ability to quickly change course to adjust to changing needs
6. Patience
The Softjoe Collaborative is a new services organization focused on engagement solutions that drive business value through open communication, shared value, and collaboration. Engagement solutions are environments and practices that enable interactions between employees, partners, customers, and influencers to create value and innovation. Softjoe helps clients understand, select, and deploy engagement solutions to meet measurable business needs and drive results. Typical engagement initiatives include using collaboration tools to enable team collaboration across functions and geographies, and using social software to increase employee engagement by identifying expertise and sharing best practices.
Michel Hardeman has over 15 years of experience in customer support roles, providing assistance to both individual users and business teams. He emphasizes the importance of communication, knowledge management, and thinking creatively to solve problems. Hardeman strives to maintain a positive attitude and document processes thoroughly to ensure high quality support services. Throughout his career, he has taken initiative to standardize procedures and identify gaps to continuously improve support operations.
Henry Hansch III has over 15 years of experience managing day-to-day operations and improving processes within various organizations. He is known for partnering closely with stakeholders, developing extensive professional networks, and marketing organizations through traditional and non-traditional means. Hansch is goal-driven and has a proven track record of achieving strategic objectives through hands-on experience in sales, operations, and business analysis on a global scale.
The document discusses public relations and corporate advertising. It defines public relations as a strategic communication process that builds mutually beneficial relationships between organizations and their publics. The goals of public relations include reputation management, relationship management, and task management. Public relations functions include connecting with the public through various means and building relationships with customers. Corporate advertising focuses on promoting an organization's name, image and reputation rather than specific products or services. It aims to create a favorable long-term image and build corporate identity, credibility and confidence. The document outlines strategies, goals, target audiences and types of corporate advertising.
This document discusses how social media can benefit project management. It begins with an abstract that outlines how communication is key to project success but is changing with new technologies. The author then discusses their experience using social media for a case study project and conference. Specific benefits of social media are summarized for communication, scope, resources, and procurement. The author argues that social media allows for improved and constant communication across virtual teams.
The document discusses how to leverage social media to boost a product launch. It provides 6 tips: 1) Identify your natural community and influencers; 2) Define your social media strategy and focus platforms; 3) Engage your community long before launch to build anticipation; 4) Promote exclusive pre-launch content and perks; 5) Broadcast your launch widely across social networks; and 6) Continue engaging post-launch through responsive customer support and feedback. An example is given of a company that successfully used these tactics to generate significant social media attention for their new product line prior to official launch.
This document discusses challenges and best practices for distributed agile project management. It begins by defining agile project management and explaining why agile practices are needed in today's business environment. It then notes that distributed teams are increasingly common due to globalization and outsourcing. However, agile projects and distributed teams have some incompatible elements, such as lack of face-to-face communication and difficulty building trust over distance. The document outlines challenges like communication breakdowns, infrastructure issues, and fear of failure on distributed agile projects. It concludes by recommending best practices for distributed agile projects, including focusing on people relationships, improving communication structures and tools, establishing clear roles and responsibilities, and ensuring proper infrastructure.
The Hill & Knowlton/PRWeek annual Corporate Survey was released on October 1. For this year’s report, more than 290 US corporate communications professionals completed an online survey examining the latest trends and shifts in the corporate communications function.
iTaNGO Workshop Social Media PresentationiTaNGOproject
The document discusses social media and provides tips for using it effectively. It defines social media as online media that allows sharing and discussion. Common social networks mentioned include Facebook, Twitter, YouTube, LinkedIn and Flickr. The document outlines benefits like free advertising, engagement, and two-way conversations. Key considerations for use include alignment with goals, resources, planning, training and governance. It provides tips such as starting small, being friendly, and using multiple platforms to reach more people.
The document discusses the importance of customer insight for public services, especially in the context of the Total Place approach. It makes three key points:
1) Customer insight is useful for understanding customer needs and redesigning services to be more efficient and effective. However, insight is still primarily used within individual "silos" rather than strategically across organizations.
2) The Total Place pilots demonstrated how sharing insight across partners can identify duplication and lead to more joined-up, cost-effective services. However, overcoming differences in terminology and data remains a challenge.
3) For insight to be truly effective, organizations need to embed it in strategic decision-making and share it across partnerships to focus on shared customers
Artikel ilmiah ini adalah pengembangan dari tugas individual penulis saat S2 di The Hague Univ. Fokus tulisan ini adalah pada metode praktis untuk mengaplikasikan keterampilan komunikasi pada level organisasi atau perusahaan, terutama strategi pelaksanaan dialog dengan stakeholder.
Artikel ini sebelumnya telah dipublikasikan pada jurnal ilmiah inspirasi. Univ. Muhammadiyah Bengkulu. ISSN 0854-4808.
This document summarizes a presentation on the challenges of corporate communications in the digital age. It notes that while communication is increasingly important for organizational success, communication budgets have not increased at the same rate. It also finds that CEOs value their own communication over professional communication functions. Additionally, most corporate communication focuses internally and on marketing, rather than external stakeholders like NGOs. Finally, it argues that corporate communication needs to move beyond outbound messaging to developing communication skills across the organization and having a holistic view of inbound and outbound communication to create long-term value.
This document summarizes an upcoming presentation on ethics versus business interests in project management. The presentation will use case studies and examples from professional forums to illustrate common ethical dilemmas project managers may face at different stages of a project's lifecycle. It will also discuss how ethical standards may vary in different regions and industries. The goal is for project managers to learn how to recognize and address potential ethical issues so they are prepared to handle similar situations in the future.
Best Practice Crisis And Issues Management A Recommended Approach By SMCJanet Saunders
The document provides guidance on crisis management and issues management. It defines what constitutes a crisis, examples of crises, and how crises are categorized based on their scale. It also outlines the key components of an effective crisis management plan and issues management kit, including roles and responsibilities, communication procedures, and stakeholder identification. The importance of issues anticipation, prevention, and regular plan evaluation is emphasized.
This is a presentation I gave at the University of Utah's law school to a class about crisis communications. This is for 2011. The next one is coming soon.
This presentation provides a unique view of crisis communications principles. It is based on the author's many years of experience in PR and corporate communications.
The document discusses different types of crises. A crisis in medicine refers to a point of decision where failure to act appropriately and timely could result in a patient's death. Crises can be regular situations that require a plan to mitigate impacts, or they can be sudden with no warning signs, requiring immediate action. Some crises are predictable and detectable early on, allowing time to recover the situation. Managing crises requires key experts, tools, and partners working together.
How to deal with the media after a failure. Guidelines for development of a crisis management program with details for everyone in the company to understand the importance and value of the plan.
Crisis management involves planning, managing, and evaluating responses to crises. Effective crisis management requires:
1) Advance planning through structures, plans for various crisis scenarios, and training exercises.
2) Clear leadership and coordination during a crisis using integrated command systems.
3) Post-crisis evaluation to improve future preparedness and response based on lessons learned.
Bad things happen; however, many organizations have not prepared a crisis communications plan.
How hard is it to prepare a custom crisis communications plan? What goes into a crisis communications plan? What is the difference between a crisis communications plan and an emergency action plan? What do you need to be ready for?
Answering these questions is easier now than during a crisis. This presentation outlines key things you should do to prepare for all types of potential crises and provides a simple action plan towards completing a preliminary crisis communications plan.
The document discusses crisis management strategies and provides case studies of how Odwalla and Exxon responded to crises.
Odwalla had an E. coli outbreak in its apple juice that sickened customers. The company immediately recalled all potentially contaminated products, took responsibility, communicated regularly with employees and the public, and implemented new safety processes. It recovered quickly with minimal long-term effects.
Exxon had an oil tanker run aground and spill oil in Alaska. The company was slow to respond, did not communicate openly, and blamed media. It failed to show it had systems to handle the crisis or commitment to preventing future issues. Exxon lost market share and reputation as a result.
The document discusses crisis management and provides definitions, frameworks, and lessons. It defines a crisis as a situation that threatens harm or interrupts business. It outlines a framework for crisis management including drafting policies, forming teams, and communication strategies. It also lists types of crises and lessons learned from past crises like Bhopal disaster.
A crisis management team (CMT) is responsible for managing organizational crises and restoring normal business operations. The CMT should establish what occurred, assess the impact, identify required actions, and retain control. Key roles include assessors who evaluate business interruptions, senior executives who provide guidance and approval, and communicators who inform internal and external stakeholders. Selecting an effective leader and training team members in crisis response is critical for the CMT to fulfill its responsibilities in managing crises and minimizing losses for the organization.
This document discusses different types of crises including financial, technological, malevolence, natural, deception, and workplace violence. It provides examples for each type such as the Kingfisher Airlines financial crisis, the Exxon Valdez oil spill technological crisis, and the Tylenol murders malevolence crisis. The document also discusses crisis management and provides an example of Union Carbide's unsuccessful management of the Bhopal gas tragedy and Pepsi's successful handling of a 1993 tampering crisis through effective communication.
Henry Hansch III has over 15 years of experience managing day-to-day operations and improving processes within various organizations. He is known for partnering closely with stakeholders, developing extensive professional networks, and marketing organizations through traditional and non-traditional means. Hansch is goal-driven and has a proven track record of achieving strategic objectives through hands-on experience in sales, operations, and business analysis on a global scale.
The document discusses public relations and corporate advertising. It defines public relations as a strategic communication process that builds mutually beneficial relationships between organizations and their publics. The goals of public relations include reputation management, relationship management, and task management. Public relations functions include connecting with the public through various means and building relationships with customers. Corporate advertising focuses on promoting an organization's name, image and reputation rather than specific products or services. It aims to create a favorable long-term image and build corporate identity, credibility and confidence. The document outlines strategies, goals, target audiences and types of corporate advertising.
This document discusses how social media can benefit project management. It begins with an abstract that outlines how communication is key to project success but is changing with new technologies. The author then discusses their experience using social media for a case study project and conference. Specific benefits of social media are summarized for communication, scope, resources, and procurement. The author argues that social media allows for improved and constant communication across virtual teams.
The document discusses how to leverage social media to boost a product launch. It provides 6 tips: 1) Identify your natural community and influencers; 2) Define your social media strategy and focus platforms; 3) Engage your community long before launch to build anticipation; 4) Promote exclusive pre-launch content and perks; 5) Broadcast your launch widely across social networks; and 6) Continue engaging post-launch through responsive customer support and feedback. An example is given of a company that successfully used these tactics to generate significant social media attention for their new product line prior to official launch.
This document discusses challenges and best practices for distributed agile project management. It begins by defining agile project management and explaining why agile practices are needed in today's business environment. It then notes that distributed teams are increasingly common due to globalization and outsourcing. However, agile projects and distributed teams have some incompatible elements, such as lack of face-to-face communication and difficulty building trust over distance. The document outlines challenges like communication breakdowns, infrastructure issues, and fear of failure on distributed agile projects. It concludes by recommending best practices for distributed agile projects, including focusing on people relationships, improving communication structures and tools, establishing clear roles and responsibilities, and ensuring proper infrastructure.
The Hill & Knowlton/PRWeek annual Corporate Survey was released on October 1. For this year’s report, more than 290 US corporate communications professionals completed an online survey examining the latest trends and shifts in the corporate communications function.
iTaNGO Workshop Social Media PresentationiTaNGOproject
The document discusses social media and provides tips for using it effectively. It defines social media as online media that allows sharing and discussion. Common social networks mentioned include Facebook, Twitter, YouTube, LinkedIn and Flickr. The document outlines benefits like free advertising, engagement, and two-way conversations. Key considerations for use include alignment with goals, resources, planning, training and governance. It provides tips such as starting small, being friendly, and using multiple platforms to reach more people.
The document discusses the importance of customer insight for public services, especially in the context of the Total Place approach. It makes three key points:
1) Customer insight is useful for understanding customer needs and redesigning services to be more efficient and effective. However, insight is still primarily used within individual "silos" rather than strategically across organizations.
2) The Total Place pilots demonstrated how sharing insight across partners can identify duplication and lead to more joined-up, cost-effective services. However, overcoming differences in terminology and data remains a challenge.
3) For insight to be truly effective, organizations need to embed it in strategic decision-making and share it across partnerships to focus on shared customers
Artikel ilmiah ini adalah pengembangan dari tugas individual penulis saat S2 di The Hague Univ. Fokus tulisan ini adalah pada metode praktis untuk mengaplikasikan keterampilan komunikasi pada level organisasi atau perusahaan, terutama strategi pelaksanaan dialog dengan stakeholder.
Artikel ini sebelumnya telah dipublikasikan pada jurnal ilmiah inspirasi. Univ. Muhammadiyah Bengkulu. ISSN 0854-4808.
This document summarizes a presentation on the challenges of corporate communications in the digital age. It notes that while communication is increasingly important for organizational success, communication budgets have not increased at the same rate. It also finds that CEOs value their own communication over professional communication functions. Additionally, most corporate communication focuses internally and on marketing, rather than external stakeholders like NGOs. Finally, it argues that corporate communication needs to move beyond outbound messaging to developing communication skills across the organization and having a holistic view of inbound and outbound communication to create long-term value.
This document summarizes an upcoming presentation on ethics versus business interests in project management. The presentation will use case studies and examples from professional forums to illustrate common ethical dilemmas project managers may face at different stages of a project's lifecycle. It will also discuss how ethical standards may vary in different regions and industries. The goal is for project managers to learn how to recognize and address potential ethical issues so they are prepared to handle similar situations in the future.
Best Practice Crisis And Issues Management A Recommended Approach By SMCJanet Saunders
The document provides guidance on crisis management and issues management. It defines what constitutes a crisis, examples of crises, and how crises are categorized based on their scale. It also outlines the key components of an effective crisis management plan and issues management kit, including roles and responsibilities, communication procedures, and stakeholder identification. The importance of issues anticipation, prevention, and regular plan evaluation is emphasized.
This is a presentation I gave at the University of Utah's law school to a class about crisis communications. This is for 2011. The next one is coming soon.
This presentation provides a unique view of crisis communications principles. It is based on the author's many years of experience in PR and corporate communications.
The document discusses different types of crises. A crisis in medicine refers to a point of decision where failure to act appropriately and timely could result in a patient's death. Crises can be regular situations that require a plan to mitigate impacts, or they can be sudden with no warning signs, requiring immediate action. Some crises are predictable and detectable early on, allowing time to recover the situation. Managing crises requires key experts, tools, and partners working together.
How to deal with the media after a failure. Guidelines for development of a crisis management program with details for everyone in the company to understand the importance and value of the plan.
Crisis management involves planning, managing, and evaluating responses to crises. Effective crisis management requires:
1) Advance planning through structures, plans for various crisis scenarios, and training exercises.
2) Clear leadership and coordination during a crisis using integrated command systems.
3) Post-crisis evaluation to improve future preparedness and response based on lessons learned.
Bad things happen; however, many organizations have not prepared a crisis communications plan.
How hard is it to prepare a custom crisis communications plan? What goes into a crisis communications plan? What is the difference between a crisis communications plan and an emergency action plan? What do you need to be ready for?
Answering these questions is easier now than during a crisis. This presentation outlines key things you should do to prepare for all types of potential crises and provides a simple action plan towards completing a preliminary crisis communications plan.
The document discusses crisis management strategies and provides case studies of how Odwalla and Exxon responded to crises.
Odwalla had an E. coli outbreak in its apple juice that sickened customers. The company immediately recalled all potentially contaminated products, took responsibility, communicated regularly with employees and the public, and implemented new safety processes. It recovered quickly with minimal long-term effects.
Exxon had an oil tanker run aground and spill oil in Alaska. The company was slow to respond, did not communicate openly, and blamed media. It failed to show it had systems to handle the crisis or commitment to preventing future issues. Exxon lost market share and reputation as a result.
The document discusses crisis management and provides definitions, frameworks, and lessons. It defines a crisis as a situation that threatens harm or interrupts business. It outlines a framework for crisis management including drafting policies, forming teams, and communication strategies. It also lists types of crises and lessons learned from past crises like Bhopal disaster.
A crisis management team (CMT) is responsible for managing organizational crises and restoring normal business operations. The CMT should establish what occurred, assess the impact, identify required actions, and retain control. Key roles include assessors who evaluate business interruptions, senior executives who provide guidance and approval, and communicators who inform internal and external stakeholders. Selecting an effective leader and training team members in crisis response is critical for the CMT to fulfill its responsibilities in managing crises and minimizing losses for the organization.
This document discusses different types of crises including financial, technological, malevolence, natural, deception, and workplace violence. It provides examples for each type such as the Kingfisher Airlines financial crisis, the Exxon Valdez oil spill technological crisis, and the Tylenol murders malevolence crisis. The document also discusses crisis management and provides an example of Union Carbide's unsuccessful management of the Bhopal gas tragedy and Pepsi's successful handling of a 1993 tampering crisis through effective communication.
Here are some suggestions for Mission Hills Golf Club's media strategy:
Resources:
- Develop a comprehensive media database with contacts at top golf/travel publications, TV stations, etc.
- Train dedicated spokespeople and keep them available for interviews
- Create a digital asset library with high-res photos from all areas of the resort
Policies:
- Respond to media inquiries within 24 hours
- Proactively pitch story ideas to media weekly
- Designate a media relations manager as main point of contact
Media Plan:
- Send personalized pitches to top 100 outlets highlighting a new aspect of the resort monthly
- Host familiarization trips for journalists to experience Mission Hills first-hand
- Secure
A Comprehensive Guide To Media Training: Mastering the Art of Communication |...Enterprise Wired
"Media training" has emerged as a strategic tool to navigate the complexities of public communication, ensuring that messages are conveyed with clarity, impact, and authenticity.
Enhancing Professional Growth: The Importance and Impact of Communication Ski...Future Education Magazine
Key Components of Communication Skills Workshops: 1. Effective Verbal Communication 2. Non-verbal communication 3. Active Listening 4. Adapting Communication Styles
The document discusses the study of public relations at a university. It provides an overview of the skills and areas of employment students will gain from the program, including strong writing skills, an understanding of the PR process, and technology mastery. It also outlines the objectives and responsibilities of public relations practitioners, such as distributing information, advising management, and serving as an intermediary between organizations and their publics.
The document summarizes an upcoming two-day business conference called the West Coast Corporate Social Media Summit 2011 focused on helping companies utilize social media effectively. It will provide strategic insights from senior corporate speakers on topics like developing a coherent social media strategy, engaging customers, measuring return on investment, and incorporating latest technologies. Attendees will learn best practices from major companies using social media successfully and have opportunities to ask questions. The conference aims to give professionals tools and strategies to ensure their company's social media efforts are successful.
I want to share with you a wonderful leadership program (L.A.L.P), and I am sure it will have an effective add value to your company.
It is directed to department managers, supervisors, and team leaders.
This program is provided exclusively by links for training and consulting.
For any questions about the program please contact me at +962788086814
The document discusses the future of communications and the transformative effect of social media. It notes that employees now have unprecedented exposure through social media and can advocate their own points of view. This represents a loss of command and control for companies.
The document then outlines Canada Post's strategy for using social media to engage and connect employees, strengthen relationships, support innovation, and safeguard their reputation. It discusses establishing guidelines and measuring success metrics.
After an initial 100 day trial period, usage of the social media program increased significantly across messaging, groups, blogs and other features, demonstrating early success in connecting Canada Post employees.
Communication Skills Courses For Your Organisation’s Managers and LeadersMerry Hadden
Explore this presentation to know leadership, Management and Communication skills courses for emerging leaders and managers.
This presentation is credited from Axiom Communications, the employee engagement specialist.
I've worked with and among many people who talk about digital transformation as if it were just a case of plugging in a router and attaching some wires. I've heard people get excited about coding, developing new apps and recruiting new skills into the business. I have never once heard about how communication and public relations plays such an important part. It's something I'm hugely passionate about. If you don't have a communication strategy to bring everyone along with you (internally and externally) and buy into the transformation plan, how on earth will you achieve transformation? Communication is key. Effective communication can be the difference between speed and quality. It's an area I want to help more businesses with. Please visit my website www.aura-pr.com to find out more about me, my services and how we can work together. We need to be planning NOW to make the changes and progress for the future.
To do list for successful companies !
Make sure my leaders convince, motivate and inspire customers, governments, partners, investors and staff.
Make sure we are relevant and get our message across in media.
Make sure our speeches get talked about.
Make sure that in a crisis we are seen to be responsive and in control.
WPNT is a world-class communications training specialist that makes business leaders better communicators. We can help.
bw communications is a boutique PR consultancy firm in Jakarta, Indonesia established in 2001. The firm has a team of 6 professionals with expertise in public relations, media relations, and communications strategy and execution. Their clients include Malaysia My Second Home, Summarecon Agung, Banyan Tree Resorts, Unilever Indonesia, and Singapore Tourism Board. The team develops PR programs and delivers services such as media relations, issues management, and training to help clients achieve their communications goals.
Whereas social media and process workflow can be integrated technologically, how they can be combined in business workflows, is often not clear. This presentation shows one way of showing it.
HANDS-Institute of Community Development is one of the largest capacity building institutions in Pakistan, working to reduce poverty through human and institutional development training. It provides training to community leaders, professionals, government officials, and others to empower underprivileged communities and promote sustainable development. HANDS believes that learning experiences can drive positive social transformation. It conducts national and international training programs on topics like social sector management, leadership, and communication skills to professionally and intellectually stimulate participants.
HANDS-Institute of Community Development is one of the largest capacity building institutions in Pakistan, working to reduce poverty through human and institutional development training. It provides training to community leaders, professionals, government officials, and others to empower underprivileged communities and promote sustainable development. HANDS believes that learning experiences can drive positive social transformation. It conducts national and international training programs on topics like social sector management, leadership, and communication skills to professionally and intellectually stimulate participants.
HANDS-Institute of Community Development is one of the largest capacity building institutions in Pakistan, working to reduce poverty through human and institutional development training. It provides training to community leaders, professionals, government officials, and others to strengthen organizations and communities. HANDS believes that learning leads to positive social transformation. It conducts national and international training programs on topics like social sector management, leadership, and communication skills. The goal is to empower underserved communities through training so they can better manage their own development.
This document describes a Courageous Conversations Masterclass that teaches managers and leaders effective strategies for having straightforward conversations to address challenging issues. The masterclass helps participants understand what inhibits effective conversations and provides tools to overcome limitations. Attendees work on real-life cases to practice skills. Regular courageous conversations across an organization can change its culture by improving decision-making, performance, and confidence. Corporate clients report benefits like increased productivity, avoided lost contracts, and improved problem-solving after implementing this training.
24 PART 1 Business CommuniCATion FoundATions 2 Mastering Team Skills And In...Leonard Goudy
Team communication and interpersonal skills are essential for business success. Effective teams have clear goals, shared purpose, and engage all members. They communicate openly and build consensus. Guidelines for collaborative writing include agreeing on goals, clarifying roles, and establishing processes. Technologies like content management systems, wikis, and shared workspaces facilitate collaboration. Providing constructive feedback focuses on improvement rather than criticism of individuals.
The document provides information on conflict resolution training courses, workshops, and webinars offered by the Federal Mediation and Conciliation Service (FMCS). It describes various training programs focused on mediation skills, facilitation skills, communication skills, and dealing with difficult behaviors like bullying. Live and web-based trainings are available on topics such as basic and advanced mediation, managing emotions in conflict, using interest-based problem solving techniques, and developing self-awareness. The goal is to provide federal employees and managers with effective tools for resolving workplace conflicts.
Strategic Knowledge Management for Monitoring and Evaluation TeamsLeah D. Wyatt
These slides were delivered in a workshop led by Leah D. Gordon for the Nigeria National Agency for the Control of AIDS February 12, 2012.
The objectives of this workshop were to: 1.) gain a fundamental understanding of knowledge management principles and discover ways to integrate knowledge management into everyday work routines; 2.) Develop a clear structure for disseminating and promoting the use of information generated from research and evaluation studies.
Core beliefs are deep-seated beliefs that influence all aspects of a person's life. Core beliefs develop over time through interactions and experiences. They are difficult to change but the intensity with which they are held can increase or decrease based on new information. Core belief research identifies nine processes by which people form core beliefs and can determine a person's core belief profile and predict their behaviors. Understanding a stakeholder's core beliefs using this research allows effective engagement and movement through stages of change.
The document discusses different stakeholder profiles commonly found in Australia, including loyalist sceptics, passive and analytical profiles, and all or nothing profiles. It analyzes what motivates each profile and how to effectively engage with them, noting they require clear communication, explanations rather than hype, and a collaborative rather than competitive approach. The profiles prioritize certainty, avoiding conflict and failure, and want commitments to be followed through on.
Examples Of Our Work Saunders Mc Dermott ConsultingJanet Saunders
SMC provided meeting facilitation and stakeholder engagement services for several water conservation projects for local councils. This included developing and facilitating various stakeholder meetings, producing supporting materials, monitoring feedback, and tracking outcomes. The meetings helped improve understanding of issues, reduce conflict, and support behavioral changes among communities and industries to reduce water usage during drought conditions. Feedback indicated the engagement efforts successfully increased awareness, managed emotions, and achieved project goals around water infrastructure plans and conservation targets.
Reuse 07 Presentation By Janet Saunders Session 4 AJanet Saunders
This document discusses additional behavioral change methods for building community acceptance of recycled drinking water, specifically core belief research. It describes core belief research, which identifies the deep-seated beliefs that influence stakeholder behavior. Examples of core beliefs that may impact views on recycled water are provided. The document also summarizes two major water recycling projects in Australia that used community consultation, and discusses how core belief research could have helped understand barriers to the rejected Toowoomba referendum.
12th National Water Conference Day Three 2.30pm Janet SaundersJanet Saunders
The document discusses using behavioral change tools to better understand community attitudes towards introducing recycled drinking water. It suggests combining tools like core belief research and attitude/behavior matrices with traditional consultation. This would provide insights into stakeholders' beliefs and emotions, helping design effective education programs to build support for recycled water. The approach has been successfully used overseas but could help address the emotional responses that often impede recycled water projects.
Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
Walmart Business+ and Spark Good for Nonprofits.pdfTechSoup
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
1. Training
Program
In tocov's ever changing and challenging business environment, it is
important to engage and effectively manage your internal and external
stakeholders,
One way to ensure this is to invest in and train-up your in-house personnel,
including your senior managers, HR specialists and communications team,
all of whom can have a significant impact on your company's stakeholder
management performance and public profile.
Such training can help you and your people:
Why Saunders-McDermott?
1, understand what makes your key stakeholders tick and how to engage
them on an ongoing basis, What sets Saunders-McDermott
2, conslstentlv deliver the right information, in the right way, to the right apart from other training
people, at the right time, and providers is our practical
3, effectively maintain and protect two of your organisation's most approach based on real industry
important attributes - a stong market position and a credible reputation experience. We use proven
based on mutual respect, proven expertise and sound leadership, behavioural change techniques
to bring about significant and
Saunders-McDermott Consulting offers a range of training workshops designed sustainable changes to the
to help organisations maintain a strong and positive standing among their attitudes and performances of
stakeholders - irrespective of economic or other external influences, workshop participants,
These workshops range from basic introductory skillsdevelopment through to We also open each workshop
advanced, more intensive one-on-one sessions, Each one is tailored to the by identifying the strengths and
individual needs of your business, with the content and activities reflecting weaknesses of all participants,
the actual challenges your organisation can face, Thisincludes them facing any
fears they may have (such as
Training workshops include: the dread of public speaking)
and us working with them to
• Introduction to Media Skills& Media Relations
transform these fears into positive
• Advanced Media Skills& Media Relations
outcomes, The end result will
• Effective Crisis& IssuesManagement
be a significant improvement
• Perfecting Your Presentation & Information Sharing Skills
in the ability of your people
• Effective Stakeholder Engagement
to effectively engage your
• Essentialsfor Community Liaison
stakeholders,
• Introduction to Behavioural Change
www.saundersmcdermott.com.au ~~
2. Introduction to Media Skills & Media Relations Duration:
Half-day (approx 4 hours)
Thisworkshop will help you to generate positive media coverage by first
No. of participants:
improving your understanding of the media and how it works. As former
Between 2 and 10
national journalists we do this by breaking down some basic media
Who should attend:
myths and unveiling some tricks of the trade used by the media to get
People with responsibility for media
their story.
liaison and media interviews on a
semi-regular basis
Participants are encouraged to share their ideas, ask questions and take
part in interactive media exercises. We also provide practical advice
on how to deliver credible newsworthy stories, develop effective key
messages, the importance of knowing your target news cycle and style-
flexing your information to suit different audiences.
We outline the dos and don'ts of backgrounding journalists, conducting
basic media interviews and using effective techniques to reduce the riskof
something going wrong which can often lead to negative media coverage.
Advanced Media Skills & Media Relations Duration:
Full day (approx 8 hours)
Thisworkshop incorporates much of the information and practical tips No. of participants:
included in the Introduction to Media Skills& Media Relations workshop, Between 2 and 4
but also provides strategies for achieving best media performance Who should attend:
even when faced with tough journalists and challenging or controversial Senior managers and
situations. spokespeople who conduct
media interviews on potentially
The day includes up to four simulated print. radio and television interviews challenging issues
which seek to reflect the conditions and issuesyour spokespeople may
have to face in real life.
Many participants find these interviews challenging and hard work given
they are recorded on camera and then played back to encourage
feedback and constructive comment from the entire group. We find,
however, that this helps workshop participants more clearly understand
their strengths and weakness. It also enables them to witness their own
Improvements as they progress and utilise their newly learnt skills.
Effective Crisis & Issues Management Duration:
Full day (approx 8 hours)
Thisworkshop provides participants with a strategy for identifying
No. of participants:
upcoming issueswhich could be critical or controversial to your
Between 2 and 10
organisation. It then explores how these issuescan be managed or
Who should attend:
mitigated.
Senior managers and
spokespeople who need to
Participants learn the importance of establishing consistent procedures
engage stakeholders and
to ensure everyone is working towards an agreed communications
manage vital information during
outcome. They also learn about the different ways information is received
controversial or crisis events
by stakeholders and the options available to share vital key messages so
they are heard, understood and acted upon.
The day features stakeholder management exercises which include role
playing and the preparation of various written materials.
3. Perfecting Your Presentation & Information Duration:
Sharing Skills Full day (approx 8 hours)
No. of participants:
Thisworkshop provides participants with strategies for engaging an Between 2 and 6
audience and holding their interest. Thisincludes appropriate body Who should attend:
language, the delivery of effective key messages and the use of People who regularly share
supporting visual materials. information and present to internal
and/or external audiences
It also provides participants with a valuable insight into how different
people receive and process Information. From there we explore the ways
to positively influence an audience's attitudes and actions.
Participants undertake presentation exercises to test the effectiveness of
their key message development and information sharing skills.
Effective Stakeholder Engagement* Duration:
Full day (approx 8 hours)
Thisworkshop provides participants with a strategic plan for identifying No. of participants:
key stakeholders, confirming their current attitudes and assessing any Between 2 and 6
misconception or barriers to change that they may have. Who should attend:
People who regularly engage with
We then explore how these barriers can be broken down using a range of internal and external
various approaches to engage and manage different stakeholders, stakeholders in the short, medium
remembering that 'one size does not fit all'. and long-term
The workshop also looks at the benefits of a coordinated approach, the
value of consistent messaging and the actions needed to build ongoing
confidence, trust and support among your stakeholders.
The day features interactive stakeholder engagement exercises which
include role playing, the preparation of various written materials, and
on-camera presentations where appropriate.
* an additional Advanced workshop is also available
4. Essentials for Community Liaison* Duration:
Full day (approx 8 hours)
Thisworkshop provides participants with an end-to-end view of
No. of participants:
community liaison to illustrate the value of getting it right and the risksof
Between 2 and 6
getting it wrong.
Who should attend:
People who interact with the
It looks at the common misconceptions of community liaison versus
community during a major project
community consultation and the need for a consistent and integrated
or roll out of new oouctes. programs
approach. It also explores the value of starting community liaison
or services
activities as early as possible.
Participants learn the importance of using establishing credible key
messages and written materials as well as the value of a transparent
information sharing process, all of which can influence the ultimate
success of a project as well as the ongoing market position and
reputation of your organisation.
The workshop also looks at how different people respond to and
process information and what behavioural change techniques are
available to positively influence their actions or attitudes in the short,
medium and long-term.
Participants undertake interactive exercises including role playing, the
preparation of written materials, and on-camera presentations where
appropriate.
* an additional Advanced workshop is also available
Introduction to Behavioural Change*
Duration:
Full day (approx 8 hours)
Thisworkshop introduces participants to the proven methodologies of
No. of participants:
stakeholder profiling and core belief research. It then provides insights
Between 2 and 4
into how these methodologies can be used to better understand what
Who should attend:
makes different types of people 'tick' and how to share information with
People who wish to change
them in the right way to achieve the right outcomes.
the attitudes and behaviours of
stakeholders over the medium and
Participants get the chance to identify their own 'personality profile'
long-term
and gain insights into the different behaviours they display when they
are in a logical and calm mindset versus an emotional and anxious one.
Thisprovides them with first-hand experience about how information will
be received by different types of people in different circumstances.
The day includes simulated stakeholder management exercises which
include role playing, the preparation of various written materials and
on-camera presentations where appropriate.
* an additional Advanced workshop is also available
www.soundersmcdermott.com.ou ~)-
5. Planning your Workshops
Training workshops run for half-day or full-day sessions.
They can take place at your business premises or at
an independent venue nearby. Only one organisation
is trained at a time to ensure the content Isas relevant
and meaningful as possible.
We will discuss your specific requirements in advance
of the workshops to ensure we cover the work areas
you believe are most relevant to your team.
Evaluation
After each workshop we provide a detailed
assessment of all participants and their stakeholder
engagement. communications and information
sharing skills.
Thisassessment includes a written report for everyone
who participates in full-day workshops and a DVD of
their workshop performance where appropriate.
6. Our Workshop Trainers
Between them, the Principal Partners of Saunders-McDermott Consulting have almost 50 years
experience in the media, communications, stakeholder engagement, community liaison and
behavioural change disciplines.
Janet Saunders Lisa McDermott
With a Masters Degree in Communications and Post With a BA (Hons) Degree in Journalism, Lisa McDermott
Graduate Degree in Behavioural Change, Janet has extensive experience in the media and government
Saunders is a former Australian Financial Review sectors at a State and regional level.
journalist. She is also a published author on 'Personality
Profiling as a Communications Tool' and' The Challenges A former rnetropoliton journalist from the UK, Lisa
of Introducing Recycled Drinking Water in Australia', spent five years working as a senior media adviser to
a NSW Government Minister. She worked with several
Over the past 15 years she has advised some of Government agencies to successfully roll-out and
Australia's leading iconic companies including AMP, manage important new policies across the State, as
GIO, Goodman Fielder, Dairy Farmers, Morgan Stanley, well as manage controversial public issuesin a tough
OneSteel and Optus about how they can engage and political arena.
positively influence their stakeholders during periods of
significant change. For six years, Lisa was also a senior communications
manager for a leading NSW Council during a time
In recent years, Janet has used her extensive experience of significant change. As a member of the senior
to advise the local government and infrastructure management team she had direct influence on how
industrieswhere stakeholder engagement and community information was shared and provided to 300,000
relations activities can often make or break a project. ratepayers and other key stakeholders.
Janet's insights into what makes individual stakeholders Lisa's insights into 'how the process works' and issues
tick enables her to provide workshop participants management skillsenable her to provide workshop
with real and practical information about how they participants with real and practical information about
can 'communicate' effectively irrespective of the targeting the right audiences in the right places In the
circumstances or type of information being shared. right way.
Find out more ...
To find out more about the full range of services offered by Saunders-McDermott
Consulting visit our website at www.saundersmcdermott.com.au or contact:
Janet Saunders on 0438 191 328 or janet@saundersmcdermott.com,au or
Lisa McDermott on 0404 826 720 or lisa@saundersmcdermott.com.au
~)- www.saundersmcdermott.com.au