The document discusses Johnson Controls and their facility management tool Maximo. It provides an overview of Johnson Controls, describing their divisions and global presence. It then discusses Maximo as both a maintenance tool and integrated facility management system. The rest of the document demonstrates how Maximo can be used for various facility management functions like work order creation and tracking, asset management, and reporting.

1. 24 May 2011
Maximo – Integrated Facility Management Tool

2. Agenda
 Johnson Controls
 Maximo as maintenance tool
 Maximo as integrated FM system
2 Global WorkPlace Solutions EMEA – Confidential and Proprietary

3. Johnson Controls
Three divisions:
Basic Facts: #1 in Industry
 Founded 1885 Building Efficiency
Creates, maintain and being
 Introduced to NYSE, USA
liable for sustainable
workplaces and real estates.
 Nr. 83 in Fortune 500 #1 in Industry
 $34,3 billion revenue 2010 Automotive Experience
Leading supplier for seat and
 + 145,000 staff interior design system
 + 125 countries 17
#1 in Industry
Power Solutions
Leading supplier of
advanced battery
technology.
3 Global WorkPlace Solutions EMEA – Confidential and Proprietary

4. Building on long term relationships
BBC
Shell
0 2 4 6 8 10 12 14 16 18 20 22 24 26
Client Relationships Throughout the Years
4 Global WorkPlace Solutions EMEA – Confidential and Proprietary

5. Integrated solutions
Real Estate Facilities
 Strategic Portfolio Planning  Facilities Consulting
 Transaction Management  Portfolio Performance Management
 Lease Administration  Critical Environment & Technical Services
 Technical Document Advisory  Business Support Services
 Financial Analysis
 Benchmarking Analysis
Projects Workspace
 Programming & Design  Workspace Strategy
 Project & Construction  Workspace Design
Management  Transformation
 Relocation & Moves  Post Occupancy Space
Management Management
Energy
Technologies & Infrastructure
 Strategic Planning
 Performance Reporting
 Supply Management
 Workspace Technologies
 Demand Management
 Building Automation
 Utility Bill Management
Technologies
 Regulatory Compliance & Sustainability
 Financed Solutions
5 Global WorkPlace Solutions EMEA – Confidential and Proprietary

6. Facility Management
Management and Coordination of activities
supporting an organisation’s core business
Cleaning Technical Maintenance
Switchboard
Reception IT Systems
Portfolio Managment
Pest Control
Waste Management Conference Services
Catering
Internal plants Fruit delivery
Security
Mail and Goods Real Estate services
Space Management
Outdoor maintenance Projects
Archiving
6 Global WorkPlace Solutions EMEA – Confidential and Proprietary

7. Right side:
Place a photo (optimal size is
127x190.6mm to fit to the frame). Do so
Maximo only when needed, because every slide
with image will increase the file size.
-Maintenance Tool You can also place a text
(by editing and overwriting this textbox)
7 Global WorkPlace Solutions EMEA – Confidential and Proprietary

8. Maintenance - Philosophy
Business Requirements
Contract Awarded.
Implement RFM.
Contract Variation.
New Requirement/Change.
Due Diligence
Asset Management Asset Listing.
Asset Plan. Asset Condition.
Asset Upgrade System Performance against Design.
Requirements Review with Client System Criticality.
Cost Plan (Existing).
Client Approval
Operational
Improvements &
Corrective Actions.
Maintenance Review/Analysis
Business Controls. Maintenance Management
Contract Performance. Organisation.
Measurement & Client Reports. Help Desk Operations.
Training Plan. Critical Services (Skills/Training).
Cost against Plan. Maintenance Approach
System Performance Vs Design. PPM,CBM,RTF,RCM & SI.
Asset Status.. Emergency Plans.
Fault Analysis Schedule/Change Control.
Energy Actual Vs Target. Establish Cost Plan
Audit/Review Maintenance Delivery
Authorised Operator Training.
Site Cover
Scheduling.
Breakdown.
Help Desk.
Carry out Maintenance Plan.
Record Performance,Time,
Actions & Asset Condition.
Cost Tracking.

9. Maintenance - Asset list

10. Maintenance – Asset Structure
2000 - Parent Child Report 1710 - First Level

11. Maintenance – Asset structure

12. Maintenance - Workorder creation
Job Plan
Local Language added

13. Maintenance – work description

14. Maintenance – asset condition
Asset Condition Monitoring
CAC Description Assessment
5 Excellent Current maintenance and support activities are sufficient to maintain present
performance level.
4 Good Needs minimum repair/attention to maintain present condition and performance
level.
3 Fair Previous assessment (4) still needs further attention to maintain required
performance. Maintenance review required.
2 Poor Needs significant repair and/or attention to meet required performance level.
1 Offline Asset no longer required or obsolete but ma require maintenance.

15. Maintenance – Reactive service
Workorder Raised against the ITHELP Supervisor, then issued out
accordingly.

16. Maintenance – Reactive service
Main Benefits
Requests can be made from any location, even if the Team are unavailable at
the time.
Single point of request, not duplicate jobs
Work can be easily viewed along with its status
Types of jobs can be identified and IT solutions
can be put in place to reduce the requests
Similar jobs can be issued to one person increasing
efficiency
Job history can be viewed for solutions already
in place

17. Out put - Monthly Report / Workorder Enhancements
• Response
• Resolution
• Response & Resolution
• By Priority
• By SLA

18. Out put - Customer Satisfaction
• Captures Satisfaction
Score and comments
• Can be used to
demonstrate an Audit
trail

19. Out put- Waste Reporting
Information from the Current Report & CAER
• Column Headings
• Disposal Cost
• Transport Cost
• Vendor
• Waste Quantity
• Value Lists Specific Details
• Waste Steams
• Reporting Month
• Disposal Method
• Hazardous Waste
• New Job Plan Placed onto System
• 1.070601.0030.111, ‘Waste Management Recycling - Monthly’
• Guidance Note Issued

20. Out put- Waste Reporting

21. Out put - Labour Billing
Employee Billing Details
• SLA
• Location
• Contract Code
• Billing Grade
Employee Timesheet Details
• Workorder number
• Regular Hours
• OT Hours
• Error Checked

22. Right side:
Place a photo (optimal size is
127x190.6mm to fit to the frame). Do so
Maximo only when needed, because every slide
with image will increase the file size.
- integrated FM tool You can also place a text
(by editing and overwriting this textbox)
22 Global WorkPlace Solutions EMEA – Confidential and Proprietary

23. Connect MX – Integrated Model
FINANCE
MANAGEMENT CUSTOMER
CUSTOMER
MANAGEMENT
MANAGEMENT
• Commercial Models
• Contract Set Up
Customer Agreements
•• Customer Agreements
• Calendars
Rules of Engagement
•• Rules of Engagement
Integrations
• Invoice / Payments
Entitlements
•• Entitlements
• Bill/Revenue Cycle
Response Plan Templates
•• Response Plan Templates
• GL Accounts
SLAs
•• SLAs
• Currency / Taxes
Criticality/Prioritization
•• Criticality/Prioritization
• Financial Reporting &
KPI Deliverables
•• KPI Deliverables
Compliance
Customer Information
•• Customer Information
• Budget Accounting
Pricing Schedules
•• Pricing Schedules
• SG&A
Work Approvals
•• Work Approvals
• Labor Accounting
Definitions
•• Definitions
• Expense Accounting

24. Connect MX – Benefit analysis
Assumptions:
-Quantification assumes that all accounts have migrated to the new solution
(no dual systems, no dual processes)
-Quantification does not consider any off-setting costs to implement or set-up
the new solution
© Copyright 2010 Johnson Controls, Inc. All rights reserved.
24 Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or
distribution is strictly prohibited.

25. Thank you for listening