here will see how mumbai dabbawalas implemented six sigma

1. Six Sigma at Mumbai
Dabbawala
Presented By: Panpatte Suraj
(17FPBM)

2. Introduction
A Dabbawala is a person in the Indian City of Mumbai whose
job is to carry and deliver freshly made food from home in lunch
boxes to office workers. They are also known as Tiffin-wallas.
The dabbawala originated when India was under British rule.
They used to served food prepared by British people. Now a
days Indian businessmen are the main customer for the
dabbawalas, and the service often includes cooking as well as
delivery.
Why would you want dabbawala to carry your tiffin?
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3. For the efficiency of their supply chain it has been claimed that this virtually
achieves a Six-Sigma performance rating(i.e. 99.99999%) of deliveries are
made without error. Though the work sounds simple, it is actually a highly
specialized trade that is over a century old and which has become integral to
Mumbai’s culture.
NMTBSA
History: Started in 1880.
Charitable trust: Registered in 1956.
Average literacy rate: 8th grade schooling.
Total area coverage: 60 kms.
Employee strength: 5000+ persons
Nos. of tiffin's: 2,00,000 tiffin boxes i.e. 4,00,000
transactions per day.
Time taken: 3 hrs.
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4. ⊸ 1. No alcohol drinking during business hour
⊸ 2. Wearing white cap during business hour also
known as Gandhi cap.
⊸ 3. Carrying identity card
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Approach-Discipline

5. LOGISTICS AND CODING
⊸ By using their own logics methods they deliver lacs of
tiffins boxes through many dabba wallas hand.
⊸ Logistics is happening 24 hrs. day, 7 day a week and
52 weeks a year.
⊸ Logistical competency is achieved by coordinating
the followings:
 NETWORK DESIGN
 INFORMATION
 TRANSPORTATION
 INVENTORY
 WARE HOUSING
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10. Conclusion
1. Managing more than 5000 dabbawalas daily.
2. Six Sigma service provide 100% satisfaction level.
3. Work is Worship
4. Serving people is serving GOD.
5. Time is Money.
6. Unity is Power.
7. Logistics and coding.

11. Thank You
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