SlideShare a Scribd company logo
The Magic Of Dabbawala Unfolded Official Website:  www.mydabbawala.com Official E- Mail :  [email_address]
How The Dabbawala System Started? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Tribute to Hon. Mahadu Havaji Bache. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Believes of Dabbawalas. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Is  Nutan Mumbai Tiffin Box Suppliers Association? History   : Started in 1890 Charitable trust   : Registered in 1956 Education  : 85% Illiterate – 15% Class 8 pass/fail. Total area coverage : 60 Kms to 70 Kms ( Virar – Churchgate , Kalyan/ Panvel – CST) Employee Strength   : 5000 Mukundhams   : 635 Number of Dabbas   : 2,00,000 Dabbas  i.e 4,00,000 transactions every day. Time Taken   :   3 hrs
Working of NMTBSA. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Major Features Of Supply Chain. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approach Of Dabbawala. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Executive Committee (5 members) Teams of 20-25 headed by a group leader Individual Dabbawala’ s workload: Collect from home – 35 tiffins  Delivery at office – 35 tiffins Return empty tiffins to home – 35 tiffins Case Study: NMTBSA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
VICE PRESIDENT GENERAL SECRETARY TREASURER MEMBERS ( 5000 ) MUKADAM 13 MEMBERS DIRECTORS ( 9 ) PRESIDENT Organizational Structure. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some Examples Of Coding System.   E VP 9 AI12 3  3 4ML10 BO G GH 13 2 P 9 D 6 2GPO M D
The Flow Logic of Distribution. Grant Road (12) Churchgate (1-10) Lower Parel (14) 2 3 7 4 5 6 Distribution By Carriers at lunchtime To offices Point of  Aggregation And Sorting C D B A E Collection from home 1
Pick up Dabba from Residence and bring it to Andheri Station. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Journey in Local Train. ,[object Object],[object Object],[object Object]
Unloading And Sorting At Destination Station. ,[object Object],[object Object],[object Object],[object Object]
Annadaatas having their Food. ,[object Object],[object Object],[object Object],[object Object]
Collection of empty Dabba and sorting at destinations station. ,[object Object],[object Object],[object Object],[object Object]
Return Journey. ,[object Object],[object Object],[object Object],[object Object]
Sorting and delivery of empty Dabba at  residential station. ,[object Object],[object Object],[object Object]
Six Sigma Certification By Forbes Group. ,[object Object],[object Object],[object Object]
ISO Certificate To Dabbawalas. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outstanding Service Organization Award By NIQR.
Marketing through Dabbawala.  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Awards and Felicitation. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Awards and Felicitation. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Study On Dabbawala By Foreign Researchers.
“ THE ROYAL VISIT”- Prince Charles’ visit to the Dabbawalas. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Invitation to Prince  Charles’ Marriage. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Selecting gift for Prince  Charles and His Wife. ,[object Object],[object Object]
Greeting To Prince Charles.
Letter From Prince Charles After Mumbai Flood.
Dabbawalas in London.
Sir. Richard Branson, Chairmen of Virgin Airways with Dabbawalas. ,[object Object],[object Object],[object Object],[object Object]
Dabbawalas meeting with Hon. Shri. Uddhavji Thakre.
With Mumbai Mayor Hon. Shri. Dattaji Dalvi and Shri. Narayan Rane.
Lectures By Dabbawalas.
Keep Capital Investment Bare Minimum.  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Keep operational costs as low as possible. ,[object Object],[object Object],[object Object],[object Object]
Just Serve Your Customer – Nothing Else. ,[object Object],[object Object],[object Object],[object Object]
Never Deviate From Your Core Competency. ,[object Object],[object Object],[object Object],[object Object]
Do Not Be Over Dependent On Technology.  ,[object Object],[object Object],[object Object],[object Object]
Flat Organization – Fast Decision Making. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Co-operation Inside – Competition Outside. ,[object Object],[object Object],[object Object],[object Object]
Keep Extras For Fault Tolerance. ,[object Object],[object Object],[object Object],[object Object]
Know The Implication Of Failure. ,[object Object],[object Object],[object Object],[object Object]
Build Your Services Around Existing Infrastructure. ,[object Object],[object Object],[object Object],[object Object]
Abandon  Bad Customers. ,[object Object],[object Object],[object Object],[object Object]
Strike Means Suicide - Labor Means Life. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Penalize Employees For Non Compliance. ,[object Object],[object Object],[object Object],[object Object]
Do Not Transfer Your Employees Very often. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Keep Your Employees Emotionally United. ,[object Object],[object Object],[object Object],[object Object],[object Object]
High Salary Alone Can Not Retain Employees. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Be Humble And Do Not Boast Your Success. ,[object Object],[object Object],[object Object],[object Object]
Management   Principles Derived.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HR Practices they follow… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Official Website :   www.mydabbawala.com Official E- Mail  :   [email_address]

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Dabbawala final

  • 1. The Magic Of Dabbawala Unfolded Official Website: www.mydabbawala.com Official E- Mail : [email_address]
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  • 5. What Is Nutan Mumbai Tiffin Box Suppliers Association? History : Started in 1890 Charitable trust : Registered in 1956 Education : 85% Illiterate – 15% Class 8 pass/fail. Total area coverage : 60 Kms to 70 Kms ( Virar – Churchgate , Kalyan/ Panvel – CST) Employee Strength : 5000 Mukundhams : 635 Number of Dabbas : 2,00,000 Dabbas i.e 4,00,000 transactions every day. Time Taken : 3 hrs
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  • 11. Some Examples Of Coding System. E VP 9 AI12 3 3 4ML10 BO G GH 13 2 P 9 D 6 2GPO M D
  • 12. The Flow Logic of Distribution. Grant Road (12) Churchgate (1-10) Lower Parel (14) 2 3 7 4 5 6 Distribution By Carriers at lunchtime To offices Point of Aggregation And Sorting C D B A E Collection from home 1
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  • 26. Study On Dabbawala By Foreign Researchers.
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  • 30. Greeting To Prince Charles.
  • 31. Letter From Prince Charles After Mumbai Flood.
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  • 34. Dabbawalas meeting with Hon. Shri. Uddhavji Thakre.
  • 35. With Mumbai Mayor Hon. Shri. Dattaji Dalvi and Shri. Narayan Rane.
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  • 56. Official Website : www.mydabbawala.com Official E- Mail : [email_address]