Success is the proof that With the Right System in Right Place Ordinary Workers can Achieve Extraordinary Results.

2. Overview:
 Specialized Service In Mumbai
 Mission Of Dabbawala
 History Of Mumbai Tiffin Box Supplier’s
 Dabbawala Service Is A Legendary For Its Reliability
 World Renowned For Six Sigma Organization
 Problems Solved By Dabbawala
 Secret Of Success
 Moral

3. Specialized Service In Mumbai
A Dabbawala collects freshly
cooked food in lunch boxes from the
residences of mostly-suburban office
workers, delivering it to their
respective workplaces and returning
the empty boxes back to the
customer's residence.

4. Mission of
Dabbawala
The mission
of
Dabbawala
is to serve
customers
on time each
time.

5. HISTORY OF Mumbai Tiffin Box
Supplier’s- DABBAWALA
 1890- Mahadeo Havaji Bachche Started A
Lunch Delivery Service With About 100 Men.
 1930 Informally Attempted To Unionize The
Dabbawala.
 1956 - Nutan Mumbai Tiffin Box Suppliers
Trust.
 1968-the Commercial Arm Of This Trust Was
Registered.

6. Dabbawala Service Is Legendary
For Its Reliability.
 In 1890, It Has Endured Famines, Wars,
Monsoons, Hindu- muslim Riots, And A Series
Of Terrorist Attacks.
 It Has Attracted Worldwide Attention And
Visits By Hard Prince Charles, Ricanson, And
Employees Of Federal Express, A Company
Renowned For Its Own Mastery Of Logistics.

7. HISTORY STARTED IN 1890
No. of employees 5000
No. of dabbas 2,00,000 / day
No. of transaction 4,00,000 / day
Time taken for delivery 3 hours
Cost 500 / month
Annual turnover Rs.50 crore
Industry growth 5-10 % each year

8. World Renowned For six sigma
Organization
 Mumbai Dabbawala Have A Legacy Of Over
125 Years.
 To Achieve Sig Sigma
 (3.4 Defects Per Million) With No Technology
Is An Achievement

9. How can a poorly
educated, decentralized
workforce perform so
beautifully in an
environment that can
charitably be described
as unpredictable and
challenging?

10. PROBLEMS THAT ARE
SOLVED BY DABBAWALAS:
Mumbai local trains have lines extending
60 to 70km, and they are very crowded.
 A great hassle for members of their
family to wake up as early as 6 in the
morning to prepare lunch.

11. Second, even if we do have to
travel a little late, the trains are
pretty crowded and a full-sized
meal box would be a hassle to
carry in such a crowded train.

12. The Main Reason For Their
Success:
The Time Management Skills,
 Precision,
Dedication,
 Commitment,
Discipline And Coordination

13. Management Lessons From
Dabbawala
 Ownership In Business
 Keep Operational Cost Minimum
 Minimum Capital Investment
 Always Delight The Customer
 Emotional Bonds & Shared Identity Within
Employees

14. SUPPLY CHAIN:

15. CODING SYSTEM

16. The answers hold lessons not only for
companies seeking to expand in
emerging markets but also for all
developed-economy enterprises
whose ranks are dominated by
unexceptional talent.
Even firms that can afford to hire
stars typically depend on a cast of
average people to support them.

17. Moral
The Dabbawala’ success is
proof that with the right
system in place, ordinary
workers can achieve
extraordinary results.