This document provides an overview of the Mumbai Dabbawala lunch delivery service. It discusses the organization's history starting in 1890, current operations delivering 200,000 tiffin boxes per day, and operational methodology relying on a unique coding system and strict discipline. The Dabbawalas have achieved international recognition for their efficient, low-cost supply chain delivering food on time despite challenges like Mumbai's traffic. They serve as an example of success through teamwork, time management, and customer satisfaction rather than technology or advertising.

1. INDUCTION PRESENTATION 2019-21
HARSH MANDOT SOHAN DEOKAR
REGISTRATION NO. 20-1171 REGISTRATION NO. 31-1204
RIVER: INDRAYANI

2. Success Story Of Mumbai Dabbawala's
Mission: “To serve their customers on time”

3. Contents
• Introduction
• Organization Structure
• Who is Dabbawalla?
• Revenue Model
• Dabbawalla's Methodology
• Supply Chain System
• Management lessons learnt from Mumbai Dabbawalla’s
• Awards And Felicitations
• Conclusion
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4. PRESIDENT & GENERAL SECRETARY
Raghunath Medge And Mr. Gangaram Laxman
Taleker
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5. Nutan Mumbai Tiffin Box Suppliers Association
History : Started in 1890
Charitable trust : Registered in 1956
Employee Strength : 5000
Avg. Literacy Rate : 8th Grade Pass out
Number of Tiffin’s Delivery per day : 2,00,000 Tiffin Boxes i.e. 4,00,000 Transactions
Time Consumed : 6 hours
Total are coverage : 60 kms to 70 kms
Areas covered : Churchgate to Virar
Cst to Kalyan
Cst to Navi Mumbai
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6. Organizational Structure
1.President
2.Vice President
3.General Secretary
4.Treasures
5.Directors (9 members) (Middle level management)
6.Mukadams (800 Workers)
7.Dabbawalas(5000 Workers)
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7. Who is Dabbawala?
• A Dabbawala is a person who carries a lunch boxes. He is the person
who supplies the house made food to the office workers.
• Also known as Tiffinwala, Tiffin Supplier or Annadata.
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8. • Identification of Opportunity by Mahadeo Havaji Bachche.
• Conversion of opportunity into Business.
• Hiring Varkaris Sampradayik.
• Utilizing the Railway System for the Business.
Initial Steps
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9. Revenue Model
• Six Sigma performance (99.999999) - Error Rate: 1 in 16 million transactions
• Previously Technological Backup : Nil. (Tied up with Paper and parcels)
• Cost of Service - Rs. 800 to 900/month
• Standard Price for all (Weight, Distance, Space)
• Turnover (2018-2019) – 50 to 55 crores INR
• “No strike” record as each one is a share holder
• Earnings Per Dabbawala - 13000 to 15000 Rs p.m. (Diwali Bonus - One Month
Extra Payment)
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10. Dabbawalas Methodology
Operational Motto “Error is horror“
DISCIPLINE:
• No Alcohol Consumption during business hours
• Wearing Gandhi Cap during business hours
• Carry Identity Cards
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11. Supply Chain System
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12. E :: Code for Dabbawala Street
at residential station
VLP :: Residential Station VilleParle
3 :: Code for Destination station.
E.G :: Church gate
9 :: Code for Dabbawala at
Destination.
Ex :: Express towers ( Building name)
12 :: Floor no. in the building.
Unique Coding System
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13. • Delay in pickup of a single Dabba may result in the delay in the delivery
of thousands of dabbas.
• The growing number of vehicles slows down the speed of the
Dabbawala.
• In the anxiety to ensure on-time delivery many Dabbawalla's end up
breaking traffic rules.
• Honest to their commitment, Dabbawalas don’t stop their services even in
extreme weather conditions.
Increasing Complexities
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14. Some of the Managerial Principles Learned
From Dabbawalas
• Keep operations costs low as possible
• No advertisement budget
• Do not be over dependent on technology
• Co-operation inside – Competition Outside
• Know the implication of Failure
• Penalize Employee for non-compliance
• Build your services around existing infrastructure
• Abandon Bad Customers
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15. Awards and Felicitation
• Forbes Global magazine to award its Six Sigma
certification in 2001.
• ISO Certified
• World Record in “ Best Time Management”
• Name in “Guiness Book of World Records”
• Shri.Varkari Prabhodhan Mahasmati Dindi (palkhi)
sohala – 4th march – 2001.
• Documentaries made by BBC ,UTV, MTV, and ZEE TV
• Dabbawalla services are popular with the Indian IT
developer community in Silicon Valley, California, USA
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16. Picture 1: Prince Charles's Visit to Mumbai Dabbawala's.
Picture 2: Sir Richard Bransons Visit.
Acknowledgment at International Level
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17. Conclusion
• Dabbawalla's are great example of efficient service.
• Shown that illiterate and semi-literate can also provide efficient service.
• Hard work and sincerity are the main factors of the success.
• With high team spirit & time management with the low operations cost they
are giving full customer satisfaction.
• Unity is power
References:
 Mumbaidabbawala.in
 www.dabewale.com
 Yourstory.com
 Knowstartup.com
 Businessmanager.in
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18. Initiative : Share My Dabba