Thomas Kattathara provides his curriculum vitae, which includes over 3 years of experience in customer service roles for logistics companies CEVA Logistics and Air France-KLM-Martinair Cargo. He has a PGDM in Supply Chain from Welingkar Institute of Management and seeks to utilize his skills and knowledge to fulfill organizational requirements and achieve personal and professional goals through job satisfaction and self-development.

1. Jamilla Cottage Kevni pada,
Next to Malika Tower,
Jogeshwari – West
Mumbai - 400102.
MOBILE: 9619614725,
kevinspells1990@gmail.com
Thomas Kattathara
CURRICULUM VITAE
OBJECTIVE
To utilize my skills and knowledge to full fill the requirements of the organization in customer service.
Work in an organization that provides me job satisfaction, self-development which helps me achieve my
personal as well as organizational goals.
PROFILE
 Over 2 year of experience with CEVA Logistics Pvt Ltd in Customer Service/Operations/RFQ
 Over 1 year 7 months of experience with Air France-KLM-Martinair Cargo in Customer
Service/Accounts/Administration
 Highly motivated toward professional development and advancement
 A passion for serving guests and collaborating with other staff
 Able to work independently and collectively in a process-oriented, disciplined, creative and results-
oriented work style
 Ability to work under pressure
 Capable of making a decision and following through to an effective solution
 Excellent communicator- interacting effectively and professionally with individuals in all levels of
business
 Respond effectively and creatively to change- highly adaptable to fluctuating requirements and
situations.
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2.  EMPLOYMENT HISTORY
CEVA Logistics (I) Private Limited
Customer Service Executive Jan 2014- Currently working
(Air Exports)
Job Profile:
 Dealing with Airlines, Shipper’s, Customer’s and overseas station to ensure smooth execution of air
shipments from shipper’s port consignee port as per SOP and customer requirements.
 Determine RFQ, online bidding and develop high level of communication with customer to turn the
rate request into business and getting new customer’s onboard.
 Shipment Execution as per SOP / Customer requirements.
 Ensure the compliance of Air Product Operational procedures polices, processes, SOP’s for the Air
Export Team.
 Highlight changes in Operational requirements to Air Export Manager
 Identify & develop backup, succession planning
 Ensure timely & accurate invoices are created as per customer requirement / proposals.
 Participate in department meetings & highlight the failures & achievements to Air Export Manager.
 Timely submission of Vouchers, CSR & Invoice documents to the Finance as per Finance
requirements.
 Processing of the Hawb, Mawb, Invoices in the system
 Timely & Accurate updates in tracking system, generic pre-alerts to network stations
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3. MAFOI Consultants- manpower consultants for Air France KLM Martinair
Cargo
Customer Service May 15th
2012- Dec31st
2013
Job Profile:
 Revenue checks as per flight manifest
 Reservations and confirmation of cargo space
 Interacting with customers on regular basis
 Involved in computing pricing to key accounts
 Coordinating with clients regarding bookings and other irregularities
 Preparing various reports pertaining to Flight-wise / Customer-wise performance
 Coordinating with counterpart with regards to Proof of deliveries, Flight Certificates, Delayed or
Missed connection and Non delivery of consignments
 Maintaining good relations with customers, ensuring prompt and quality customer service, keeping
in mind the service level of the company
 Coordinating with customers at Mumbai, for their shipment connections on multi-modal transport,
(Trucking), and ensuring space acquired and shipments connect smoothly
Operations
Job Profile:
 Co coordinating with customs for IGM/EGM
 Preparing export post flight report
 Manifesting export documents
 Import flight check
 Segregation of import/ export documents
 Capturing agents/shipper/consignee details
 Capturing/checking other charges for export shipments.
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4. Off Shore Data Processing Pvt. Ltd
Traffic Analyst May 2009 to Oct 2009
Job Profile:
 Monitoring traffic
 Classifying vehicles
 Providing Summary reports
 Meeting targets on daily basis
ACHIEVEMENTS
 Participated in short story writing inter college competition held in Bhavans college
 Participated in drama inter college competition held in Mithibai college
 Participated in PPT competition on “SAVE THE TIGERS”
 Won 3rd in short-story writing inter-college competition in Bhavans college
 Scored highest marks in LAW in B.M.S
EDUCATION & PROFESSIONAL DEVELOPMENT
QUALIFICATION/COURSE YEAR CLASS
SSC 2006 Maharashtra Board
HSC 2008 Mumbai University
BMS 2011 Mumbai University
PGDM(Supply Chain) 2015 Welingkar Institute Of Management
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5. COMPUTER SKILLS
 Ms Office (Outlook, Windows XP, Word, Excel, PowerPoint)
 Internet skills
 Microsoft Outlook / Lotus Notes
 Well versed with Air France & KLM reservation system (Pelican and Cargoal).
HOBBIES & INTERESTS
 Travelling, Sports, Music
PERSONAL DETAILS
 Date of Birth: 19th
March 1990
 Marital Status: Unmarried
LANGUAGES KNOWN
 English, Hindi, Marathi.
Reference
 Parab Sadashiv – Air Import Manger Ceva Freight India Pvt. Ltd : 7738080505
Dated: 3rd
Aug 16 Thomas Joseph Kattathara
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6. COMPUTER SKILLS
 Ms Office (Outlook, Windows XP, Word, Excel, PowerPoint)
 Internet skills
 Microsoft Outlook / Lotus Notes
 Well versed with Air France & KLM reservation system (Pelican and Cargoal).
HOBBIES & INTERESTS
 Travelling, Sports, Music
PERSONAL DETAILS
 Date of Birth: 19th
March 1990
 Marital Status: Unmarried
LANGUAGES KNOWN
 English, Hindi, Marathi.
Reference
 Parab Sadashiv – Air Import Manger Ceva Freight India Pvt. Ltd : 7738080505
Dated: 3rd
Aug 16 Thomas Joseph Kattathara
Page 5/5