The document discusses how Infogain helps clients manage conflicting IT priorities through a flexible application management model. It offers lower total cost of ownership, resource flexibility, and guaranteed service levels while supporting diverse technologies. Infogain's model uses an ITSM-based service approach with proactive monitoring, self-service, and defined SLAs. It employs a flexible resource model with a core onsite team and an offshore shared resource pool to scale up or down as needed, providing ultimate resource flexibility and cost savings.

1. Flexible Application Management

2. Economy Has Created Conflicting Demands Are You Dealing With These Conflicting Priorities? McKinsey IT strategy survey of 550 global execs (Dec 2008) Operations Cost Innovation Budget 80 % Current IT Spend 20 % Desired IT Spend 60 % 40 % Lower Operations Cost Higher Service Level Higher Flexibility Business Changes New Product Release Acquisition & Merger Competition Financial Results Diverse Technologies Measurable Results 24x7 Support Faster Resolution Application Management

3. We Help You Manage Conflicting Priorities Flexible Application Management Lower TCO Ultimate Resource Flexibility Guaranteed Service Levels Support For Diverse Technologies Flexible Resource Model Efficient Service Model Value-added Services Administ ration Maintenance Support Monitoring Assessment AM Services

4. Application Management Service Portfolio

5. Support For Diverse Technologies Custom Apps Database CRM Marketing 360 Cust View Service Sales Finance General Ledger Accounts Payable Accounts Receivables Internal Control Mfg. & Dist. Order Management WIP & BOM Purchasing Inventory HR Payroll Compensation & benefits iRecruitment People Mgmt Retail Products Store Systems POS Back Office Integration BI Portal App Server Web Server Custom (Perl, PL/SQL, Unix scripts, XML, BPEL, Java,, Messaging) Others (Tibco, WebMethods )

7. Flexible Resource Model 6.0 3.0 1.0 2.0 8.0 Typical Team size 20.0 4.6 2.8 0.8 1.7 6.7 2 nd level support Administration FTE Required 16.6 Support Management 3 rd level support, Maintenance Monitoring You rarely get perfect resources ‘Just in Time’. Total number of resources used are more than the FTE hours required & results in cost increase. Shared Offshore Resource Pool Dual-shore Core Team 14.0 Shared Resources assigned as per needs (Pay-As-You-Go) 2.6 Change resource mix as needed

9. Lower TCO Service Spend Year 1 Year 2 Client’s Onsite Resource Cost 2 4 6 8 Months 10 12 14 16 18 20 22 24 26 Transition Client starts paying when transition is complete Efficiency Gain Savings due to Flexible resource model Infogain’s Service Fees Actual Cost of Outsourcing