1) The document discusses how to identify, process, and fulfill gifting orders on Paytm Mall as a seller. It outlines identifying gifting orders, the 5 stages of order processing, downloading duplicate documents, and downloading invoices. 2) Key steps include clicking "Confirm & Pack" and entering serial numbers if electronics, then clicking "Request Pickup" to get a manifest for shipping. Sellers should use plain packaging and include the packing slip. 3) Orders can be viewed as "Shipped" or "Delivered" and duplicate documents or invoices can be downloaded from the appropriate order tabs on the seller interface.

1. Single Order Processing-
Gifting order
In this module, we will discuss :-
1. How to identify gifting order?
2. How to process a single order?
3. How to download duplicate copies?
4. How to download the Paytm Mall invoice?

2. How to identify gifting order?
The ribbon highlights that it is a gifting order and suggests to pack the product in a neutral
packaging
1
1

3. How to identify gifting order?
The orders are also marked as Gifting orders2
2

4. There are five stages of single order processing
Delivered
The order is delivered
to the customer
5.
Confirm and Pack
Acknowledge and pack
the order
1. To Handover
The order is moved to
the ‘To handover’ stage
till it is picked up
3.Request Pickup
Download the manifest
slip by clicking on the
Request Pickup tab
2.
Shipped
The order is shipped
from your warehouse
4.

5. How to process a single order?
Click on the Orders tab1
Steps to process a single order -
1

6. Click on the Confirm & Pack
tab
2
2
How to process a single order?

7. Click on the Pack tab3
3
How to process a single order?

8. Click on the Confirm button4
Note - Acknowledge the order within 24 hours
4
How to process a single order?

9. Enter the IMEI/Serial number5
If it is an electronic product, you have to enter its IMEI/Serial number
Note - This pop-up will appear only if it is an electronic product
6 Click on the Done button
The packing slip will be
downloaded
6
5
How to process a single order?

10. How to process orders in bulk?
Packaging slip– You have to
paste it outside the packaging
box
a
This is a sample of Packing Slip
Note – Please do not use your own invoice or Paytm Mall invoice.
Packaging guidelines-
• You have to use plain
corrugated box or polybag
only
• Packaging tape should be
transparent or brown only
• There should not be any
branding or logo on the
packaging material

11. Follow these Packaging guidelines to ensure smooth order processing-
General packaging guidelines
Packaging tape should be
transparent or plain only
You have to use plain
corrugated box only
There should not be any branding
or logo on the packaging material

12. Your order moves to ‘Request Pickup’, from where you will download the Manifest
Note – Request Pickup only when your order is ready to ship.
Click on the Request Pickup tab
Click on Request Pickup
7
8
8
7
How to process a single order?

13. 9 Click hare to search the
packaging type
How to process a single order?
9

14. How to process a single order?
Type and select the “custom” from the dropdown10
10a
10b

15. Click on the OK button
The manifest will be
downloaded into your system
How to process a single order?
11
11

16. Here, you can see the name of your courier partnera
This is a sample Manifest which contains the details of your courier partner
Here, you can see the Order details with the AWB numberb
The merchant signature and the courier signature are required on both the copies of the manifestc
Here, you can see the total number of packetsd
a
b
c d
Note – If you generate the manifest before 12:00 pm, your order will be picked up on the same day and if you generate the manifest
after 12:00 pm, your order will be picked up till 6 pm (5 pm for Delhi/NCR) of the following day
How to process a single order?

17. Click on More
To view your shipped orders, follow these steps -
Click on the Shipped tab
Here, you can check all the
shipped orders
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13
12
13
How to process a single order?

18. Click on the Delivered tab
Here, you can check all the
delivered orders
To view your delivered orders, follow this step -
14
14
How to process a single order?

19. Click on the To Handover tab
In case you have lost your packing slip or manifest before shipping, you can generate their duplicates by going to
the To Handover tab
1
1
How to download duplicate copies?

20. Here, you can download
duplicate copies
2
2
How to download duplicate copies?

21. Download Paytm Mall Invoice

22. How to download the Paytm Mall invoice?
To download the Paytm Mall invoice, follow these steps -
Click on the Orders tab1
1

23. How to download the Paytm Mall invoice?
Search your order using the
Order ID, Item ID etc.
2
2

24. How to download the Paytm Mall invoice?
3
Click on View more details3

25. How to download the Paytm Mall invoice?
4
Click on Download Reseller
Invoice
4

26. How to download the Paytm Mall invoice?
This is a sample of the invoice -

27. Thanks everyone!
For any query, please raise a ticket on Support