Framework Housing's Aisla Nicholls talks to Learning Pool Live delegates about going from Zero to E-Learning in 90 days.

1. From Zero to e-Learning
in 90 days
Aisla Nicholls
Head of HR

2. Who Are We?
 Framework is a specialist charity that exists to
tackle homelessness in all its forms
 We work with more than 9,000 people across
the East Midlands and parts of South Yorkshire
 Everything we do fits in to three broad areas:
1. Preventing Homelessness
2. Helping people who are homeless
3. Providing opportunities to people who may
otherwise struggle to find them

3. Services we provide…
 Street Outreach
 Accommodation Services
Direct Access
Supported Accommodation
Move-on Accommodation
 Homelessness Prevention Services
Generic and Specialist Floating Support
Legal Support
 Drug and Alcohol Treatment Services
 EVE

4. People We Support
People supported by
Framework come from
a wide array of
backgrounds and can
have vastly different life
experiences, from
vulnerable young care
leavers to experienced
business people.

5. What was our need?
 Growth of the organisation from 2010 onwards – despite
the recession and third sector cuts
 Greater geographical spread – Lincs, S Yorks
 Getting more value for money
 Ensuring everyone gets the same experience
 Variety of course content
 Variety of working hours – staff in hostels working shifts,
peripatetic care staff, catering teams
 Variety of services – NHS professionals, support staff,
catering, painting and decorating, back office
professionals etc

6. Meet Jon Leighton – Framework’s e-
supremo…
 Connected to Paul
Webster
(@watford_gap)
 Showed me the
variety they could
offer
 The rest is history….

7. My cunning plan...

8. Development of our DLE and its
content
 Urgent need for safeguarding training – differing
availability in localities so this was our first port
of call
 Development of other courses – reviewing the
content of existing products in the LP catalogue
and branding them as FHA – quick wins
 Compulsory enrolment
 Used Adult Learning Week and worked with
UNISON to promote engagement

9. Adult Learning Week
 Used as a driver for engagement
Prize Draws!
Love 2 Shop vouchers
Chocolates

10. Big thanks to my staff – without them
this wouldn’t have happened
Emma Hill – for marshalling the
workforce and being so
enthusiastic
Christine Wilson – for her
concerted effort and using her
previous expertise with e-learning
to get things going

11. Thank you for
listening – any
questions?