The copper mining company needed to increase operational efficiency. They used Excel sheets to manage customer data, making it difficult to keep up with dynamic business needs. Sales data was only compiled monthly, which was time-consuming and error-prone. Sigma implemented a customized sales force automation solution using technologies like Grails and MySQL. This centralized the customer database, provided customizable reporting, and removed manual data entry. As a result, the company improved sales forecasting, customer service, and visibility of sales operations.

1. : Increasing Operational Efficiency For A
Copper Mining Company

2.  Client Challenge
 Client Journey
 Technology Used
 Solution Offered
 Benefits
 About Sigma Infosolutions

3.  The client is a leading producer of copper in the
world and headquartered in Mumbai, India.
 The company’s sales teams used excel sheets for
maintaining customer data, which made it difficult
for them to cope with the dynamic business
requirements.
 The sales management team was responsible for
emails, telephonic calls, and MS Excel sheets, all of
which were manually controlled and largely
resource dependent.

4.  All the information was collated at the end of the
month to get monthly sales data, which was time-
consuming and prone to errors, and thereby in-
effective for streamlining production and inventory.
 The client required a sales force automation (SFA)
solution to increase the operational effectiveness of
its team.

5.  Experts from Sigma worked closely with the client
organization to design a customized solution for
automating both domestic as well as export sales
processes.
 The SFA solution comprehensively removed the
need for manual intervention and enhanced the
operational effectiveness of its sales teams

6.  A centralized database allowed customized
reporting and business intelligence across all
users.
 User orientation and training was also conducted to
enable hassle free adoption by the sales team.
 The SFA application implemented by Sigma was a
web-enabled system with a user-friendly interface
and customizable reporting capability

7.  Users from around the world could access the
application securely and collaborate on every sales
related data.

8.  Grails, JavaScript, MySQL, Apache, Tomcat

9.  Dynamic and effective sales management through
our own sales force automation

10.  Significantly improved sales forecasting and
productivity
 Increased focus on customer management, thereby
improving customer service which led to increased
customer satisfaction and loyalty
 Enabled 100% visibility of sales operations with
centralized tracking mechanism

11.  Improved communication between customers and
the sales teams, as well as within the client's
delivery departments

12.  Sigma Infosolutions is a global IT & Product
Engineering services company.
 We specialize in the execution of strategic
initiatives for business leaders.
 With offices in USA and India, we represent an
organization dedicated towards providing
intelligent and reliable IT solutions for all growing
business needs.

13.  Our philosophy of “innovation unlimited” has
enabled us to create success stories for over 300
companies globally. We are an ISO 9001: 2008 &
ISO 27001: 2005 certified company

14. Our Offices
USA - CALIFORNIA
Address: 2082 Michelson Dr. Suite 100, Irvine, CA 92612
Phone: (714) 717-1826
Email: sales@sigmainfo.net
USA - CLEVELAND
14349, Washington Blvd,
University Heights, OH – 44118
Phone: (216) 539 9990
Email: sales@sigmainfo.net
INDIA - BANGALORE
Address: Sigma Towers #66/A, 13th Cross, 6th Main, JP Nagar, 3rd Phase,
Bangalore-560078
Phone: +91-80-40865100
Email: sales@sigmainfo.net