A leading producer of marketing materials partnered with Sigma Infosolutions to develop a comprehensive online B2B print order management system to enhance collaboration and streamline order processes. The new portal improved customer service, reduced order costs by over 5%, and enabled better tracking and management of orders, thereby increasing customer loyalty. Key features included a shopping cart, real-time shipment tracking, and integration with payment gateways for secure transactions.

1. Increased Bottomline through a Comprehensive Online B2B
Print Order Management System for a leading
Producer of Marketing and Communication Material

2. As one of the forerunners of the
printing industry, the client has over
two and a half decades of experience
in developing large marketing and
communication material for non-
profit and business organizations. In
this industry success is dependent on
many stakeholders in the value chain,
like designers, printers, distributors,
etc. It is therefore imperative to
maintain collaboration across all
these players and ensure on-time
delivery of the end product without
compromising on quality. The client
partnered with Sigma Infosolutions to
develop a comprehensive online
portal that could address the entire
lifecycle of an order right from
booking to delivery and thus help
achieve better sales and reduce the
expenses incurred on sales support.
The client is proficient in manufacturing and delivery of marketing and
communication material across various non-profit and business
organizations. Located in Virginia, the company accommodates the state-of-
the-art paraphernalia required to produce all such documentation. They
have the expertise to design, print, and mail collateral from a single location
to multiple destinations. They are a team of technology savvy professionals
who have the ability to exploit technology and deliver end-to-end support to
their customers while maintaining a quick turnaround time.
The ClientExecutive Summary
Customers approach the client with large orders and expect them to deliver
within a short period of time. To meet such tight deadlines is always
demanding. A typical order includes designing, producing of a variety of
marketing communication material like flyers, brochures, binder materials,
etc., and mailing them to multiple locations. This requires immaculate co-
ordination and administration of all the components involved in the
lifecycle. Inaccuracy in handling this process could result in monetary as well
as repute losses. Moreover customers expect to be updated about the
progress of their orders regularly. With a large number of orders being
processed simultaneously it was challenging for the client to manage these
demands using conventional order management processes.
Meeting order deadlines depended on shipping corporations, coastal
regulations, and regulatory compliance of each country and region. It was
therefore imperative to have a collaborative alliance with these carriers.
Another major concern for the client was to ensure safe transaction of
money. The client therefore approached Sigma Infosolutions to develop a one
stop online portal which could help them improve order management and
reduce overheads.
Business Case
sales@sigmainfo.net
Challenges
The client's success rate largely depended on the performance of different
processes in the lifecycle. It was therefore necessary that they had a
mechanism which could keep track of all these process and maintain
interactivity with the associated stakeholders. To understand the complexity
and interdependence of each of these processes; and incorporating them
into a single system was a challenge. Also orders had to be shipped to more
than one destination. Since the shipment was handled by third party
carriers, integrating such a tracking functionality into the portal was also
challenging.
“Increased
profitability with
over 5% saving
in order cost

3. Technology
 J2EE
 Struts
 Java
 Hibernate
 Spring
 Tomcat
 My SQL
Business Benefits
This order management portal helped the
customer to improve its customer service
through better order management which
gave it a competitive edge over other
similar online portals and thus improved
customer loyalty.
Following are some of the major
advantages that the portal provided:
 Higher sales achieved by utilizing the
up sale pricing engine incorporated
in the software
 Over 5 % savings in order cost
 Well organized management of
orders which reduced turnaround
time
 Transparency for the customers to
track the progress of their orders
Solution
Sigma Infosolutions designed and developed an online portal which
incorporated and addressed all the order management challenges of the
client. This application segregated different segments of the client's
functions like product management, category management, and user
management to help optimize each of these functions. This portal enabled
users to buy using a shopping cart for easier shopping experience. Customers
could upload their files, request a quotation, and place an order with just
few clicks. Depending on the organization and the size of the order, the
placed orders could be further approved or denied by approvers in the same
organization. Once an order was received, the administrator could accept or
reject the order. The customers could also view their order and recall records
of previous purchases and payments.
The portal also had a unique co-branding feature which allowed the user to
customize the appearance and feel of the portal by including company logos
or images. The application helped the client to create a collaborative
information portal that was integrated with APIs from various carriers like
UPS®, so as to give them real time information about cargo shipment and
delivery timelines. Eventually this helped them to reduce overheads and
ensured best on-time delivery.
This application had the ability to compute prices of placed orders and
shipment charges. It also provided integration with SSL applications and
payment gateways which ensured safe transaction of money. The application
would generate reports related to orders and delivery and even generated
email alerts regarding the status of the order.
www.sigmainfo.net

4. Built a competitive advantage and enhanced customer service
About Sigma Infosolutions
“
 Sigma Group, an Indian conglomerate has more than 4 decades of experience in Mining, Chemicals Manufacturing & Export,
Handicrafts Manufacturing & Exports, and Software Development
 Sigma Infosolutions is a TUV certified ISO 9001:2008 and 27001:2005 company
 Headquartered in US with development center in India
 Some of our esteemed customers include Airtel, Zyme Solutions, Yodlee, Celerity Consulting, Resolution Economics, Birla
Global Asset Finance, Fosroc Chemicals, Surgery Planet etc.
 Sigma Infosolutions’ services comprises of application development, application management, IT Consulting, Offshore testing,
and Website and Portal Development
Sigma Infosolutions, Sigma Towers, #66/A, 13th Cross
6th Main, JP Nagar, 3rd Phase, Bangalore- 560078
Telephone: +91-80-40865100
Sigma Infosolutions, 2082 Michelson Dr.
Suite 100, Irvine, CA 92612
Telephone: +1-714-717-1826
Fax: +1-866-405-6750, Toll Free: 1-888-861-7360
Website: www.sigmainfo.net
E-mail: sales@sigmainfo.net
Toll Free: 1-888-861-7360