This document summarizes an exit interview project for Rowan University. The objectives are to summarize and confirm exit interviews of terminated or retired employees. Deliverables include statistics on interviews and an Excel spreadsheet of interviewed employees. Tasks include inputting data from surveys into SurveyMonkey, analyzing results, and confirming return of university property with supervisors. Survey results show that most employees leaving were satisfied with their supervisors, positions, working conditions, and compensation. However, advancement opportunities were less satisfactory. Recommendations include increasing advancement and improving the exit survey process.

1. Exit Interview Project
Rowan University Human
Resources Department

2. Employer Information
Rowan University
201 Mullica Hill Road
Glassboro, NJ 08028
Human Resources
Department
Supervisor: Dr. Lesley Mateo
Senior Director: Eileen Scott

3. Project Objective
Summarize and
Confirm Exit
Interviews for
Terminated or
Retired Employees

4. Deliverables
Statistics on Interviews
Spreadsheet of Interviewed
Employees
First Name
Last Name
Property Returned (Y/N)
Interview Date
Termination Date

5. Project Plan
Statistics
LIKEART Scale
Write-In Comments
Pie/Bar Charts
Overall Summary of
Comments
Spreadsheet

6. Tasks
Insert Data from Survey into
SurveyMonkey.com
Analyze Results from
SurveyMonkey.com.
Call Supervisors listed to confirm
return of all Rowan University
property.
Enter Results of phone calls into
Excel Spreadsheet.
Return Spreadsheet and Results
to Supervisor

7. Resources Required
Exit Interviews
Exit Surveys
Excel Spreadsheet
SurveyMonkey.com

8. Survey Results
Union Affiliation Chart Reason for Leaving
Another Position
AFT End of
Appointment
CWA
Retirement
IFPTE
PBA Terminated
Personal
ATF (46.9%) 15 Another Position (17.2%) 5
CWA (40.6%) 13 End of Appointment (10.3%) 3
IFPTE (12.5%) 4 Retirement (65.5%) 19
PBA (0%) 0 Personal (3.4%) 1
Non-Tenure (3.4%) 1
Other (6.9%) 2
Terminated (0.0%) 0
The Other reasons were because of ill family
members and self-employment.

9. Survey Results (Continued)
If under different circumstances, would you have continued your
employment with Rowan University?
Yes
No
Yes (90.3%) 28
No (9.7%) 3

10. LIKEART Scale Results
On a scale from 1-5 please rate the following aspects of
the job by selecting a number for each category.
1 = very dissatisfied
2 = somewhat dissatisfied
3 = satisfied
4 = very satisfied
5 = extremely satisfied

11. Immediate Supervisor Your Position
1 = Very Dissatisfied 1 = Very Dissatisfied
2 = Dissatisfied 2 = Dissatisfied
3 = Satisfied 3 = Satisfied
4 = Very Satisfied 4 = Very Satisfied
5 = Extremely Satisfied 5 = Extremely Satisfied
1 = Very Dissatisfied (6%) 2 1 = Very Dissatisfied (6%) 2
2 = Dissatisfied (3%) 1 2 = Dissatisfied (3%) 1
3 = Satisfied (30.3%) 10 3 = Satisfied (24.2%) 8
4 = Very Satisfied (21.2%) 7 4 = Very Satisfied (24.2%) 8
5 = Extremely Satisfied (39.4%) 13 5 = Extremely Satisfied (42.4%) 14
Average Rating = 3.85 Average Rating = 3.95

12. Working Conditions Compensation
1 = Very Dissatisfied 1 = Very Dissatisfied
2 = Dissatisfied 2 = Dissatisfied
3 = Satisfied 3 = Satisfied
4 = Very Satisfied 4 = Very Satisfied
5 = Extremely Satisfied 5 = Extremely Satisfied
1 = Very Dissatisfied 6.10% 2 1 = Very Dissatisfied 9.10% 3
2 = Dissatisfied 12.10% 4 2 = Dissatisfied 9.10% 3
3 = Satisfied 24.2% 8 3 = Satisfied 27.30% 9
4 = Very Satisfied 33.3% 11 4 = Very Satisfied 27.30% 9
5 = Extremely Satisfied 24.2% 8 5 = Extremely Satisfied 27.30% 9
Average Rating = 3.58 Average Rating = 3.55

13. Advancement
Training Opportunities
1 = Very Dissatisfied
2 = Dissatisfied 1 = Very Dissatisfied
3 = Satisfied 2 = Dissatisfied
4 = Very Satisfied 3 = Satisfied
5 = Extremely Satisfied 4 = Very Satisfied
5 = Extremely Satisfied
1 = Very Dissatisfied 6.30% 2 1 = Very Dissatisfied 19.40% 6
2 = Dissatisfied 9.40% 3 2 = Dissatisfied 9.70% 3
3 = Satisfied 37.50% 12 3 = Satisfied 38.70% 12
4 = Very Satisfied 21.90% 7 4 = Very Satisfied 22.60% 7
5 = Extremely Satisfied 25.00% 8 5 = Extremely Satisfied 9.70% 3
Average Rating = 3.50 Average Rating = 2.94

14. Conclusion
Union Affiliation – Mostly AFT and CWA
Reason for Leaving – Mostly Retirement
Continued Employment - 90% said yes
Immediate Supervisor – 90% satisfied to
very satisfied
Your Position – 90% satisfied to very
satisfied
Working Conditions – 80% satisfied to very
satisfied
Compensation – 80% satisfied to very
satisfied
Training – 85% satisfied to very satisfied
Advancement Opportunities – Spread
evenly across options

15. Recommendations
Increase advancement opportunities
Create better survey with more in-depth
questions
Instead of a paper survey make the
survey available online