This document discusses the importance of communication for HR professionals and provides tips for effective communication. It emphasizes discovering your individual communication style and establishing clear expectations. Different methods of communication like in-person, writing, phone, and text are outlined with suggestions for appropriate uses of each. The document also addresses providing feedback, setting up communication feedback loops, and asking others how they prefer to communicate.
2021 Hubbard Brook - Three questions about trust buildingJohn C. Besley
These are the slides from a 30 minute discussion about how we might think about trust building in the context of stakeholder engagement activities. Key argument is to recognize why we want people to see us in certain ways and then to recognize the dimensions of 'people perceptions.' Ultimately, strategy is needed to prioritize and implement procedures that ensure that we self-present in the way we want to be seen.
2021 Hubbard Brook - Three questions about trust buildingJohn C. Besley
These are the slides from a 30 minute discussion about how we might think about trust building in the context of stakeholder engagement activities. Key argument is to recognize why we want people to see us in certain ways and then to recognize the dimensions of 'people perceptions.' Ultimately, strategy is needed to prioritize and implement procedures that ensure that we self-present in the way we want to be seen.
'The Tallinn, Estonia Radio Market: September 1997' by Grant GoddardGrant Goddard
An analysis of the radio broadcasting market in Tallinn, Estonia and recommendations to create a successful commercial music radio station, written by Grant Goddard in September 1997 for Wodlinger International.
'Global Radio: Consolidation And Competition Issues' by Grant GoddardGrant Goddard
An analysis of the competition issues surrounding Global Radio's acquisition of GCap Media in the UK commercial radio sector, by Grant Goddard in September 2008.
'Profile Of "FM 102", The Radio Station Of The Women's Media Centre, Phnom Pe...Grant Goddard
Incomplete draft report about the organisation, objectives, resources and audience of 'FM 102', the radio station of the Women's Media Centre in Phnom Penh, Cambodia, written by Grant Goddard in February 2004.
'Audiometrics: Measuring Audio Consumption In The UK' by Daniel Nathan & Gran...Grant Goddard
Presentation introducing the 'Audiometrics' product that measures audio consumption in the UK, presented to the Internet Advertising Bureau UK Research Breakfast on 1 October 2013 by Daniel Nathan and Grant Goddard of TotallyRadio.
Believe it or not, Facebook isn't just for cat photos, news articles, selfies, and ads. Businesses like yours can actually generate customers from Facebook – as long as you're using the right approach.
In this guide, you'll learn:
How to determine your Facebook marketing objective
Practical tips for building your Facebook audience
What content to create and share on Facebook to attract customers
How to optimize your Facebook posts to get the most interaction
How to maximize reach and lead generation using Facebook ads
Start reeling in new customers with Facebook!
’Den fællesstatslige it-projektmodel’ som inspiration - Jan Juul Lorenzen, DA...Mediehuset Ingeniøren Live
Hør om DABs overvejelser ved indførelse af en projektledelsesmodel. Fra inspiration i den fællesstatslige it- projektmodel til PRINCE2. Hvordan DAB greb det an, hvor de er i dag, hvilke erfaringer de har gjort, og hvordan de vil fortsætte udviklingen.
Presentation delivered by Pablo Junco to the HOLA Community at Microsoft. The objective was to provide guidelines to people how want to become a mentor (or improve their skills as mentor.
HOLA stands for Hispanic & Latino Organization of Leaders in Action. HOLA provides professional development and networking opportunities for members and allies of the LatinX and Hispanic communities.
'The Tallinn, Estonia Radio Market: September 1997' by Grant GoddardGrant Goddard
An analysis of the radio broadcasting market in Tallinn, Estonia and recommendations to create a successful commercial music radio station, written by Grant Goddard in September 1997 for Wodlinger International.
'Global Radio: Consolidation And Competition Issues' by Grant GoddardGrant Goddard
An analysis of the competition issues surrounding Global Radio's acquisition of GCap Media in the UK commercial radio sector, by Grant Goddard in September 2008.
'Profile Of "FM 102", The Radio Station Of The Women's Media Centre, Phnom Pe...Grant Goddard
Incomplete draft report about the organisation, objectives, resources and audience of 'FM 102', the radio station of the Women's Media Centre in Phnom Penh, Cambodia, written by Grant Goddard in February 2004.
'Audiometrics: Measuring Audio Consumption In The UK' by Daniel Nathan & Gran...Grant Goddard
Presentation introducing the 'Audiometrics' product that measures audio consumption in the UK, presented to the Internet Advertising Bureau UK Research Breakfast on 1 October 2013 by Daniel Nathan and Grant Goddard of TotallyRadio.
Believe it or not, Facebook isn't just for cat photos, news articles, selfies, and ads. Businesses like yours can actually generate customers from Facebook – as long as you're using the right approach.
In this guide, you'll learn:
How to determine your Facebook marketing objective
Practical tips for building your Facebook audience
What content to create and share on Facebook to attract customers
How to optimize your Facebook posts to get the most interaction
How to maximize reach and lead generation using Facebook ads
Start reeling in new customers with Facebook!
’Den fællesstatslige it-projektmodel’ som inspiration - Jan Juul Lorenzen, DA...Mediehuset Ingeniøren Live
Hør om DABs overvejelser ved indførelse af en projektledelsesmodel. Fra inspiration i den fællesstatslige it- projektmodel til PRINCE2. Hvordan DAB greb det an, hvor de er i dag, hvilke erfaringer de har gjort, og hvordan de vil fortsætte udviklingen.
Presentation delivered by Pablo Junco to the HOLA Community at Microsoft. The objective was to provide guidelines to people how want to become a mentor (or improve their skills as mentor.
HOLA stands for Hispanic & Latino Organization of Leaders in Action. HOLA provides professional development and networking opportunities for members and allies of the LatinX and Hispanic communities.
Historical Perspective, Research in Higher Education
Vincent Carpentier
UCL Institute of Education, University College London, London, UK
Synonyms
The study of the past; the long-term lens; changes and continuities.
Definition
The study of the past of higher education.
Introduction
The engagement with history is an important feature of research in higher education, which has taken various forms and has been driven by various rationales (Lowe 2009). The variety of objectives, methodologies and interpretations is precisely what made the contribution of the historical dimension to the understanding of higher education so valuable although it has not come without its challenges.
Past present and future
Many factors explain why universities alongside other forms of higher education have always been the objects of a strong historical attention. To start with, Hammerstein reminds us that “European universities are the oldest surviving European institutions with the exception of the catholic Church” (1996, p.113).
Past and present
Although the historical perspective often confirms its strong potential to enrich the understanding of higher education, it does not escape from the key debates about the various conceptions of the role of history and its potential uses and misuses. Such debates question whether the use of history to inform the present is desirable or even feasible. The risk of presentism has been debated within most historical fields and the history of higher education is no exception (Hutcheson, 2010). Such controversies had the merits to sound a note of caution for those seeking to conduct or read historical research in higher education. First of all, they remind us of the intrinsic value of historical research in higher education and that “it was perfectly possible for historical explanations to be pursued for its own sake without reference to the claims of social relevance” (Tosh, p. 47). They also incite those seeking to link past and present to be mindful of the danger of a presentist view of history and its consequences in terms of misinterpretations or anachronisms. Those are problematic issues not only in relation to the validity of historical findings but also in relation to the ways findings “travel”, and can sometimes be decontextualized as part of an instrumental and selective use of history by media and policy circles. Acknowledging those limitations does not weaken but strengthens a reasoned approach of history seeking to inform the present. This effort of contextualisation is an integral part of a necessary productive engagement of historians with public policy (Szreter, 2011, p. 222).
2
Periodisations
The difficulty to make sense of such a long history is reflected by the variety of offered historical periodisations of higher education, which mirror the differences in the lens and the thematic chosen. The starting point of such periodization has also always been a recurrent issue. Many researchers like Perkin identified the ri
Reduce your foot-in-mouth moments and communication blunders (and time spent on email) by strategizing your digital and face-to-face interactions. Understand your listener, recognize your own communication barriers, even protect yourself from unsafe interactions with students with this presentation.
Session 1 (January 14) –Transforming Experience into Future Opportunities Instructor: Joe Bucher, Assistant Director, School of Medicine Career Center
Topics to be addressed include:
Overview of course requirements and goals; introduction to Career of Choice Development Model;
Trainee best practices from CEO Program Alumni;
Creating goals for professional and academic success;
MBTI: Resources for exploring career of choice and internship possibilities.
Successfully Integrating Plain Language - How literacy, essential skills, communication and training professionals use plain language. Kate Harrison Whiteside, Cindy Messaros, Terri Peters, Diana Twiss
How to Build Rapport, Interest, and Credibility When ProspectingSalesScripter
Building rapport with sales prospects can be challenging but there are actually some small things to do on a cold call to help.
Confirm that you are not interrupting anything
It is safe to assume that your prospect will be busy when you cal them. This is because they are either busy working if you are performing B2B calling or they may be busy relaxing if you are doing more B2C calling. With that in mind, it can go a long way toward building rapport if you check with the prospect if you are interrupting anything.
Notice that we do not say to ask them if they are busy, because we already know that they are busy. We are checking to see if we are interrupting anything. Here is a great way to do that early in a cold call and this simple question can help to build rapport.
Presentation sponsored by the Southern Marin Moms Club for those looking to create a compelling personal brand online and offline, learn best practices for networking, and develop a powerful and comprehensive LinkedIn profile.
Similar to SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone (20)
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
2. Introduction
Chris Stanzione, MBA, CIR
• 14 years of Talent Acquisition & HR
Experience
• Joined Cox Automotive this year
• Completed my Executive MBA
Program at Georgia State University
this year
• Have worked in multiple sectors of our
economy:
• Technology, Automotive, Financial
Services, Utilities, Consumer Goods
and Products
• Been in Atlanta for 10 years
Passionate about
Communication and
Talent Acquisition
3. Discovering Your HR Communication Cornerstone
• Discover
– To see, get knowledge of, learn of, find, or find out; gain sight or
knowledge of (something previously unseen or unknown)
• Your
– Individual
• Communication
– The imparting or interchange of thoughts, opinions, or information by
speech, writing, or signs.
• Cornerstone
– Something that is essential, indispensable, or basic
– The chief foundation on which something is constructed or developed
23. When to Set Expectations
Before you
take action!
24. Communication = Accountability
When we have
expectations of others
but do not make them
aware of those
expectations, we are
setting ourselves and
them up for failure and
frustration
26. Communication Styles
Take 30 seconds to think
about how you like to
communicate and be
communicated with:
• In person
• In writing
• By phone
• Other
28. When to Use Which Method
• In Person:
– When delivering a complex or sensitive message (can also be substituted
for any of the other reasons below)
• Writing:
– When explaining multiple ideas at once in order to catalog them or in case
documentation is necessary
• Phone:
– When alignment or re-alignment with someone is needed
• Text:
– When delivering a brief, but important message
• Social:
– When publicly praising someone or if you have no expectation of a
quick response
29. When to Use Which Method
• In Person:
– When delivering a complex or sensitive message (can also be substituted
for any of the other reasons below)
• Writing:
– When explaining multiple ideas at once in order to catalog them or in case
documentation is necessary
• Phone:
– When alignment or re-alignment with someone is needed
• Text:
– When delivering a brief, but important message
• Social:
– When publicly praising someone or if you have no expectation of a
quick response
30. When to Use Which Method
“How would you like to
be communicated with?
What’s the best method
for me to reach you?
Cell? Email? Text?
LinkedIn?”
Slide 1: Cover
Slide 2: Intro
Slide 3: Overview
Slide 4: Building the case for purposeful communication
Why is communication so important?
Travel abroad… spend time in a country where you cannot easily communicate with people and you will see the necessity and intensity of the need to communicate
Slide of cavemen
Egyptian hieroglyphics
Scrolls
Oral tradition
Printing press
Shakespeare
Movable type
Front porch story telling
Telegraph
Alexander graham bell
Fax machine
Business Meetings
Cell phones
Chat rooms
Email
Texting
Social media
Skype
Facetime
3d virtual conversations
Two people in a nice setting talking
All throughout history, we as humans have craved human interaction. For extroverts, this means being the life of the party and in constant community with people. For introverts, it means to be a part of a community where they aren’t expected to be in the spotlight, but gain strength from knowing they are still part of something.
Miscommunication (funny miscommunication slide), however is the tragic result of two well intentioned people not communicating well.
Typical reasons why communication doesn’t workout:
Method
Listening
Timing
Listening
Approach
Listening
Benefit of communication: Those who communicate have a higher understanding of the situations around them. (Research good communication quote and / or example).
Let’s dive deep and figure out a way to be better way to do this
Slide 5: Establishing Expectations: Yours, min, and theirs
The meeting before the meeting. “The time to set battle expectations is not in the middle of the war” (find funny war cartoon)
Most of the time, we have expectations of others that they never knew about. That’s not fair to you or them. You get twisted with which expectations are valid and which are just in your head and you set the other person (group) up for failure every time.
Recommend the book (Accountability wins?),
Who does what by when? Make sure everyone knows the answer to that question whenever you leave a room.
BE CAREFUL: Major Accountability here…. If you’re not ready to be accountable, do not try this at home. You may not met your own expectations. ;-)
Slide 6: Discover your communication style
Healer know thyself… take 30 seconds of silence and think about how you like to be communicated with. Share three categories. (30 seconds of silence)
In-person
In-writing
In-phone “:-)
Poll the room.
LOOK AT THE DIVERSITY!! (Ask for participation)
Bring 1 of each up to the front…
Why do you like in-person, etc…
Thank you!
Each method is correct and each person could probably communicate via the other two methods, but their PREFERRED method is one of the three.
When a phone person calls an email person and then emails a follow up to an in-person person, no one wins.
Use hypothetical: (I like biblical names; most everyone is familiar with them in the US)
Mary loves in-person connections
John loves in writing connections
Simon loves in phone connections
Mary swings by John’s desk and tells him verbally that there is an upcoming project team that he may want to know about regarding the introduction of TPS Reports into their system. John replies, that’s interesting. Mary swings by Simon’s office and he’s on the phone. Mary expects John to socialize this out and is disapointed. When two days goes by and Mary sends an email to John for follow up, he asks if there was an email aboout it that he may have missed? She (again) swings by Simon’s office and finds him on the phone and goes back to her office. In the meantime, however, John calls Simon and leaves him a voicemail. In the meantime, there is confusion and chaos…
Slide 7: Knowing when to use each communication style
Let’s look at the X main mediums:
In-person – When you are deivereing a complex message or a sensitive message
In-Writing – When you are laying out multiple ideas at once to catelog them
In-Phone – When you need to align or re-align with someone
In-text – When you have a brief but important message to deliver
In-Social – When you are publicly praising someone or if you have no expectation of a quick response
Best approach: Ask. If you can’t ask, try multiple approaches at once. Whichever one they respond to is their preferred method.
Mary stops by Simon’s office, leaves a message, sends an email and gets a return text…. Well, you know the best way to communicate with Simon.
Slide 8: Providing feedback: How, why, when
How: See above. HOWEVER, brevity is a friend and long-windedness is the enemy.
Why: Over communication is better than under communication. HOWEVER, brevity is a friend and long-windedness is the enemy.
When: EVERY time there is something to communicate. As inconsequential or fractured as the message may appear, communicating what you know is better than not communicating what you don’t.
Slide 9: How to really listen and hear
Active listening (use slides fro AGL).
Slide 10: Q&A
Slide 11 – Thank You!!
Slide 4: Building the case for purposeful communication
Why is communication so important?
Travel abroad… spend time in a country where you cannot easily communicate with people and you will see the necessity and intensity of the need to communicate
Slide of cavemen
Egyptian hieroglyphics
Scrolls
Oral tradition
Printing press
Shakespeare
Movable type
Front porch story telling
Telegraph
Alexander graham bell
Fax machine
Business Meetings
Cell phones
Chat rooms
Email
Texting
Social media
Skype
Facetime
3d virtual conversations
Two people in a nice setting talking
All throughout history, we as humans have craved human interaction. For extroverts, this means being the life of the party and in constant community with people. For introverts, it means to be a part of a community where they aren’t expected to be in the spotlight, but gain strength from knowing they are still part of something.
Miscommunication (funny miscommunication slide), however is the tragic result of two well intentioned people not communicating well.
Typical reasons why communication doesn’t workout:
Method
Listening
Timing
Listening
Approach
Listening
Benefit of communication: Those who communicate have a higher understanding of the situations around them. (Research good communication quote and / or example).
Let’s dive deep and figure out a way to be better way to do this
All throughout history, we as humans have craved human interaction. For extroverts, this means being the life of the party and in constant community with people. For introverts, it means to be a part of a community where they aren’t expected to be in the spotlight, but gain strength from knowing they are still part of something.
Miscommunication (funny miscommunication slide), however is the tragic result of two well intentioned people not communicating well.
Typical reasons why communication doesn’t workout:
Method
Listening
Timing
Listening
Approach
Listening
Benefit of communication: Those who communicate have a higher understanding of the situations around them. (Research good communication quote and / or example).
Let’s dive deep and figure out a way to be better way to do this
All throughout history, we as humans have craved human interaction. For extroverts, this means being the life of the party and in constant community with people. For introverts, it means to be a part of a community where they aren’t expected to be in the spotlight, but gain strength from knowing they are still part of something.
Miscommunication (funny miscommunication slide), however is the tragic result of two well intentioned people not communicating well.
Typical reasons why communication doesn’t workout:
Method
Listening
Timing
Listening
Approach
Listening
Benefit of communication: Those who communicate have a higher understanding of the situations around them. (Research good communication quote and / or example).
Let’s dive deep and figure out a way to be better way to do this