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- 1. Shockley-Zalabak, 9e Update Pamela S. Shockley-Zalabak © 2016 Pearson Education, Inc. All rights reserved. Chapter 1 Organizational Communication: A Competency-Based Approach FPO for Cover Image
- 2. Learning Objectives (1 of 3) 1.1 Examine the factors that have changed organizations and the way people work 1.2 Recognize communication to be fundamental to the process of organizing 1.3 Describe communication in the information- rich world 1.4 Recognize communication as a key to organizational excellence © 2016 Pearson Education, Inc. All rights reserved.
- 3. Learning Objectives (2 of 3) 1.5 Restate a contemporary "good communicator" theme 1.6 Report communication competency as a personal and organizational need 1.7 Describe the human communication process 1.8 Develop awareness of our personal communication competencies © 2016 Pearson Education, Inc. All rights reserved.
- 4. Learning Objectives (3 of 3) 1.9 Distinguish among interpersonal, small- group, and organizational communication 1.10 Identify descriptions of organizations 1.11 Survey definitions of organizational communication 1.12 Assess personal development needs Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 5. The Changing Nature of Organizations and Work Objective 1.1 Examine the factors that have changed organizations and the way people work © 2016 Pearson Education, Inc. All rights reserved.
- 6. 1.1 The Changing Nature of Organizations and Work - Turbulent period - Contemporary organizations © 2016 Pearson Education, Inc. All rights reserved.
- 7. Challenges for Individuals and Organizations Objective 1.2 Recognize communication to be fundamental to the process of organizing © 2016 Pearson Education, Inc. All rights reserved.
- 8. 1.2 Challenges for Individuals and Organizations – Organizational and individual environments – Organizational and individual challenges © 2016 Pearson Education, Inc. All rights reserved.
- 9. The Communications Era Objective 1.3 Describe communication in the information- rich world Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 10. 1.3 The Communications Era - Complex communications environments - Postindustrial information society and conceptual age Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 11. Communication: The Key to Organizational Excellence Objective 1.4 Recognize communication as a key to organizational excellence Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 12. 1.4 Communication: The Key to Organizational Excellence - Communication excellence - Future employees Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 13. Excellence in Communication: Communication Competency Objective 1.5 Restate a contemporary "good communicator" theme Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 14. 1.5 Excellence in Communication: Communication Competency - Communication competency - Components of communication competency Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 15. Organizational Communication: A Competency-Based Approach Objective 1.6 Report communication competency as a personal and organizational need Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 16. 1.6 Organizational Communication: A Competency-Based Approach - Knowledge - Sensitivity - Skills - Values Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 17. Understanding Human Communication Objective 1.7 Describe the human communication process Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 18. 1.7 Understanding Human Communication • Defining Communication - Human communication - Shared realities Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 19. Human Communication: Messages and Constitutive Processes Objective 1.8 Develop awareness of our personal communication competencies Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 20. 1.8 Human Communication: Messages and Constitutive Processes (1 of 5) • Source/Receiver - Sending messages - Receiving messages • Encoding/Decoding - Encoding - Decoding Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 21. 1.8 Human Communication: Messages and Constitutive Processes (2 of 5) • Message - Source - Meaning • Channel - Medium - Distortion of messages Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 22. 1.8 Human Communication: Messages and Constitutive Processes (3 of 5) • Noise - Types of noises - Presence of noise • Competence - Impression of competence - Encoding/decoding messages Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 23. 1.8 Human Communication: Messages and Constitutive Processes (4 of 5) • Field of Experience - Familiarity - Situation specific • Communication Context - Communication interaction environment - Communication intentions Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 24. 1.8 Human Communication: Messages and Constitutive Processes (5 of 5) • Realities and Effects - Communication realities - Ethics Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 25. Communication as Constitutive of Shared Realities Objective 1.9 Distinguish among interpersonal, small-group, and organizational communication Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 26. 1.9 Communication as Constitutive of Shared Realities - Shared realities - Types of communications Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 27. Twenty-First Century Concepts of Organizations Objective 1.10 Identify descriptions of organizations Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 28. 1.10 Twenty-First Century Concepts of Organizations - Organizing - Types of organizations Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 29. Definitions of Organizational Communication Objective 1.11 Survey definitions of organizational communication Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 30. 1.11 Definitions of Organizational Communication (1 of 3) • Organizational Communication as Process - Process - Process occurrence • Organizational Communication as People - Organizational communication - Organizational communication occurrence Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 31. 1.11 Definitions of Organizational Communication (2 of 3) • Organizational Communication as Messages - Message creation - Message description • Organizational Communication as Meaning - Role taking - Multiple meanings Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 32. 1.11 Definitions of Organizational Communication (3 of 3) • Organizational Communication as Constitutive of Organizations - Context Definition - Competencies Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 33. Self-Assessment of Personal Development Needs: Your Personal Workbook Objective 1.12 Assess personal development needs Copyright © 2016 Pearson Education, Inc. All rights reserved.
- 34. 1.12 Self-Assessment of Personal Development Needs: Your Personal Workbook - Self-development exercises - Self-analysis for career planning - Influences on career choices - Achievements, skills, and values - Current status of career planning - Resume development Copyright © 2016 Pearson Education, Inc. All rights reserved.