Shockley ppt ch4

1. Shockley-Zalabak,
9e Update
Pamela S. Shockley-Zalabak
© 2016 Pearson Education, Inc. All rights reserved.
Chapter 4
Organizational
Communication: Values and
Ethical Communication
Behaviors

2. Learning Objectives (1 of 2)
4.1 Describe how knowledge, sensitivity, skills
and values influence human communication
within organizations
4.2 Describe individual and organizational
values
4.3 Assess personal value systems and
behaviors
4.4 Define ethical communication
© 2016 Pearson Education, Inc. All rights reserved.

3. Learning Objectives (2 of 2)
4.5 Apply skills to case and dilemma
analysis
4.6 Recognize some of the Organizational
Communication situations that have value
and ethical implications
4.7 Distinguishing between what we would
do and what we should do

4. Introduction: Organizational
Communication: Values and Ethical
Communication Behaviors
Objective 4.1 Describe how knowledge,
sensitivity, skills and values influence human
communication within organizations
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5. 4.1 Introduction: Organizational
Communication: Values and Ethical
Communication Behaviors
- Values and ethics
- Communication competencies
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6. Values In Organizational
Communication
Objective 4.2 Describe individual and
organizational values
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7. 4.2 Values In Organizational
Communication (1 of 3)
• Organizational Value Systems
- Value systems
- Organizational values
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8. 4.2 Values In Organizational
Communication (2 of 3)
• Organizational Values, Globalization, and
Diversity
- Diversity
- Value congruence
- Values
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9. 4.2 Values In Organizational
Communication (3 of 3)
• Individual Values
- Value orientations
- Terminal and instrumental values
- Work values
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10. Appraising Your Individual Value
System
Objective 4.3 Assess personal value
systems and behaviors
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11. 4.3 Appraising Your Individual Value
System
- Personal value
- Assessment
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12. Ethics In Organizational
Communication
Objective 4.4 Define ethical communication
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13. 4.4 Ethics In Organizational
Communication (1 of 6)
• The Abuse of Ethics
- Ethical abuses
- Stockholders and boards
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14. 4.4 Ethics In Organizational
Communication (2 of 6)
• Defining Ethics
- Ethics
- Standard for ethical judgement
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15. 4.4 Ethics In Organizational
Communication (3 of 6)
• Making Ethical Decisions
- Utilitarian theory
- Theory of rights
- Theory of justice
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16. 4.4 Ethics In Organizational
Communication (4 of 6)
• Defining Ethical Communication
- Ethical communication
- Elements of ethical communication
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17. 4.4 Ethics In Organizational
Communication (5 of 6)
• Influences for Ethical Organizational
Communication
- Influential factors of organization
communication
- Approaches for ethical organization
communication
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18. 4.4 Ethics In Organizational
Communication (6 of 6)
• Evaluating Ethical Behavior
- Ethical behavior
- Guidelines
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19. Organizational Conundrums
Objective 4.5 Apply skills to case and
dilemma analysis
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20. 4.5 Organizational Conundrums
- Conundrum
- Ethical issues
- Whistle blowing
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21. Value and Ethical Challenges In
Organizational Communication
Objective 4.6 Recognize some of the
Organizational Communication situations
that have value and ethical implications
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22. 4.6 Value and Ethical Challenges In
Organizational Communication (1 of 9)
• Voice and Participation
- Voice
- Participation
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23. 4.6 Value and Ethical Challenges In
Organizational Communication (2 of 9)
• Representing Skills and Abilities
- Skills and abilities
- Defining a problem
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24. 4.6 Value and Ethical Challenges In
Organizational Communication (3 of 9)
• Communication Behaviors Related to
Money
- Communication behaviors
- Organizational money
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25. 4.6 Value and Ethical Challenges In
Organizational Communication (4 of 9)
• Communication Behaviors Related to
Information Collection, Dissemination,
Problem Solving, and Decision Making
- Data collection activities
- Ethical decisions
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26. 4.6 Value and Ethical Challenges In
Organizational Communication (5 of 9)
• Personal Communication Behaviors
- Personal behaviors
- Gossip
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27. 4.6 Value and Ethical Challenges In
Organizational Communication (6 of 9)
• Communication Behaviors and
Technology
- Organizational responsibility
- Technology
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28. 4.6 Value and Ethical Challenges In
Organizational Communication (7 of 9)
• Destructive Communication Behaviors
- Communication behaviors
- Incivility
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29. 4.6 Value and Ethical Challenges In
Organizational Communication (8 of 9)
• Planned and Strategic Organizational
Communication
- Organizational communication activities
- Strategic organizational communication
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30. 4.6 Value and Ethical Challenges In
Organizational Communication (9 of 9)
• Courage, Responsibility, Trust, and Ethics
- Ethical behaviors
- Communication professionals
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31. Developing Ethical Standards in
Organizational Communication
Objective 4.7 Distinguishing between what
we would do and what we should do
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32. 4.7 Developing Ethical Standards in
Organizational Communication
• Ethical Dilemmas in Organizational
Communication
- Ethical dilemmas
- Organizational communication
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