Shockley ppt ch5

1. Shockley-Zalabak,
9e Update
Pamela S. Shockley-Zalabak
© 2016 Pearson Education, Inc. All rights reserved.
Chapter 5
Individuals in Organizations

2. Learning Objectives (1 of 3)
5.1 Describe diversity in the workforce
5.2 Describe intrapersonal and interpersonal
experiences of individuals in organizations
5.3 Identify personal needs in work settings
5.4 Relate individual communication
experiences to organizational identification,
work performance, communication, and job
satisfaction
© 2016 Pearson Education, Inc. All rights reserved.

3. Learning Objectives (2 of 3)
5.5 Express that interpersonal relationships
are formed in organizations for work and
social considerations
5.6 Describe the importance of trust for
interpersonal relationships
5.7 Describe emotion in organizations

4. Learning Objectives (3 of 3)
5.8 Describe how technology is altering our
relationships including Interpersonal ones
5.9 Relate valuing diversity to interpersonal
effectiveness
Copyright © 2016 Pearson Education, Inc. All rights reserved.

5. Introduction: Individuals in
Organizations
Objective 5.1 Describe diversity in the
workforce
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6. 5.1 Introduction: Individuals in
Organizations
- Organizational individuals
- Communication competencies
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7. Individuals In Organizations
Objective 5.2 Describe intrapersonal and
interpersonal experiences of individuals in
organizations
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8. 5.2 Individuals In Organizations
- Individual’s organizational experiences
- Proactive individuals
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9. The Intrapersonal Experience
Objective 5.3 Identify personal needs in
work settings
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10. 5.3 The Intrapersonal Experience (1 of
4)
• Motivation
- Motivation
- Hierarchy of Needs Theory
- Motivation–Hygiene Theory
- Rewards Theory
- Social Information Processing Theory
- Relating Communication and Motivation
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11. 5.3 The Intrapersonal Experience (2 of
4)
• Predispositions for Organizational
Communication Behaviors
- Predispositions
- Communication apprehension
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12. 5.3 The Intrapersonal Experience (3 of
4)
• Leadership and Conflict Preferences
- Leadership and conflict preferences
- Predispositions
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13. 5.3 The Intrapersonal Experience (4 of
4)
• Communication Competency
- Communication competencies
- Perception of competency
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14. Interpersonal Experiences
Objective 5.4 Relate individual
communication experiences to
organizational identification, work
performance, communication, and job
satisfaction
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15. 5.4 Interpersonal Experiences
- Interpersonal relationship
- Interpersonal experience
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16. Forming Interpersonal Relationships
Objective 5.5 Express that interpersonal
relationships are formed in organizations for
work and social considerations
© 2016 Pearson Education, Inc. All rights reserved.

17. 5.5 Forming Interpersonal
Relationships (1 of 5)
• Supervisors and Employees
- Supervisor-employee relationship
- Leader-Member exchange (LMX) theory
- Nature of communication between supervisors
and employees
- Communication from employees to supervisors
- Supervisor influence
- Performance expectations and feedback
- Mentors and Mentee relationship
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18. 5.5 Forming Interpersonal
Relationships (2 of 5)
• Peers
- Peers relationships
- Peer advice networks and performance
evaluation
- Transitions of peer friendships
- Negative peer relationships
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19. 5.5 Forming Interpersonal
Relationships (3 of 5)
• Customers, Clients, and Vendors
- Customer, client and vendor relationships
- Approaches of effective relationships
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20. 5.5 Forming Interpersonal
Relationships (4 of 5)
• Communication Networks and
Interpersonal Relationships
- Communication networks
- Network links
- Network roles
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21. 5.5 Forming Interpersonal
Relationships (5 of 5)
• Diversity and Interpersonal Relationships
- Demographic facts of workforce diversity
- Multicultural issues
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22. Trust and Interpersonal
Relationships
Objective 5.6 Describe the importance of
trust for interpersonal relationships
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23. 5.6 Trust and Interpersonal
Relationships
- Trust
- Role of organizational communication in the
dimensions of trust
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24. Workplace Emotion, Balance, and
Interpersonal Relationships
Objective 5.7 Describe emotion in
organizations
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25. 5.7 Workplace Emotion, Balance,
and Interpersonal Relationships
- Emotion and interpersonal relationship
- Types of workplace emotions
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26. Technology and Interpersonal
Relationships
Objective 5.8 Describe how technology is
altering our relationships including
Interpersonal ones
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27. 5.8 Technology and Interpersonal
Relationships
- Telework, technology, and relationships
- Technology and boundaries
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28. Increasing Interpersonal
Effectiveness
Objective 5.9 Relate valuing diversity to
interpersonal effectiveness
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29. 5.9 Increasing Interpersonal
Effectiveness (1 of 3)
• Cultural Intelligence
- Cultural intelligence
- Classification according to people’s behaviors
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30. 5.9 Increasing Interpersonal
Effectiveness (2 of 3)
• Valuing Diversity
- Valuing diversity
- Barriers and positive approaches
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31. 5.9 Increasing Interpersonal
Effectiveness (3 of 3)
• Personal Development: Active Listening
and Descriptive Messages
- Active listening
- Descriptive messages
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