This document contains the resume of Shiv Kumar. It summarizes his professional experience, skills, education and contact details. Specifically, it outlines over 6 years of experience in telecom software upgradation and fault management. It also lists his roles and responsibilities in previous positions at Nokia Networks and Samsung Electronics, where he specialized in software upgradation, fault management, and LTE integration. Finally, it provides details on his educational qualifications and technical skills.

1. SHIV KUMAR
Mobile: +91 9718465189 E-Mail: sachdev.shiv@gmail.com
Aspiring to attain career enrichment through by being constructive and innovative in my efforts and to make myself
competent enough for performing all my tasks independent responsibility as well as in a team in the organization so as to
move ahead in my life and add to the growth of the organization.
Professional Synopsis
 A dynamic professional with 6.5 years of rich experience in Telecom with strong knowledge of Software Upgradation,
FaultManagement BaseStation Subsystem (BSS-FM) Network, Troubleshooting,Site Monitoringand Root CauseAnalysis
(RCA) for 2G,3G & LTE.
 Software Upgradation of BSC, mcBSC, mcRNC,RNC & LTE Nodes.
 CD Upgradation ,Software Upgradation of BTS,WBTS,ENODEB
 LTE Integration, Site Grow, DE grow, Fault Management & ATP closure.
 Giving Support to Field Engineer for LTE.
 Extensive experience in Health checkup and backup of BSC& RNC.
 Good understanding of Resolving GPRS related issues for 2G & 3G.
 Experience in Regular Site monitoring
 Good knowledge of industry standards and protocols related to Root Cause analysis
 Monitor call flows and maintain service models to feed the planning tools
 Ensure projects are established to maintain KPIs and customer expectations
 Strong written and oral communication skills. Strong interpersonal skills including mentoring skills
 Strong planning and organizational skills
 Creating, Updating and Managing Process Documents
 Ability to implement new Technologies with ease
 Can work effectively in team, as well as individually
Areas of Excellence
Client Servicing
 Mapping client’s requirements and ensuring rendering of effective solutions to the clients’ in-line with the specified
guidelines related to process
 Liaise with the Customer as focal point for all high priority & major incidents reported
 Identifying improvement areas & implementing measures to maximize customer satisfaction levels
 Develop an understanding of the clients organizational structure and infrastructure environment
 Ensuringcontinuous interaction with the customer to make sure that area of concern can be worked upon for improved
service levels
 Taking various initiatives for maintaining SLA (Service Level Agreement)
 Use Escalation matrix appropriately to get appropriate level of focus from management team
Quality Assurance
 Taking stringent quality measures including preparation of necessary documents to ensure compliance with above
standards & customer requirements
 Remotely Handling3Gsites & AlarmClearance,Health Checkup & doingplanned activities as per Customer requirement

2. Organizational Experience
1. Apr 2016 till Date WorkingAs SUS Engineer(Software Upgradation Services) withNokia Networks.
2. From Nov 2015 to Apr 2016 workedwith Samsung electronicsIndia Pvt. limited(RJIOproject) as AN LTE
Integrationengineer.
3. from June 2014 to Oct 2015 with Nokia Solutions& Networks India Pvt. Ltd, NOIDA as a BSS-Engineer
(FaultManagement)
4. From Jan 2013 to Oct 2013 Workedwith Nokia Solutions& Networks India Pvt. Ltd, NOIDA as a BSS-
Engineer(FaultManagement)
5. From Oct 2009 to Dec 2012 Workedas Alarm MonitoringEngineerwithNokia Solution&Networks
India Pvt. Ltd
Job Description:
Role: Software Upgradation (SUS) Engineer.
 Software Upgradation of BSC,mcBSC RNC, mcRNC & LTE Nodes.
 Software Upgradation of BTS,WBTS,ENODEB
 CD Upgradation from Older Version to New Version.
 Patch Implementation during Upgradation.
Role: LSMR Engineer
 LTE Integration, Site Grow, DE grow, Fault Management & ATP closure .
 Using various tools like LSMR, Site forge, Neo north, Secure CRT for Giving Support to Field Engineer for LTE.
Role: FM-BSS-Engineer
 FaultManagement for AIRTEL BSS Network. Troubleshooting& faultfindingfor all BSC,BTS elements
 Remotely handlingfaults & assistto field team for fixing.
 Health checkup of BSC & RNC computer units as regular activity (BCSU,MCMU,OMU,DMCU,ICSU,NPGEP):
 Diagnosisof faulty units to determine the exact fault& providingremote assistanceto replacethe same.
 BSC & RNC back up on FDU & Fallback on WDUas per pre -planned schedule.
 Checking status for Restoration of signalinglinks (Ater),GB links & CircuitGroups to Enhance the Network performance.
 24*7 supportto field engineers regardingBSC, BTS, RNC, WBTS related issues.
 Remote login into Transmission units of flexi & Ultra BTS through Terminal Network management for updatingTraffic
manager.
 Rectifying of quality degraded alarms on TRX like7601, 7606,7604,7745,7743,7741.
 Rectifying major traffic affecting(Call Drop) alarmlike2992,2993 on Abis AND Ater interfaceto maintain KPI under
desired figure.
 Solve ZERO call cells on high priority..
 Regular monitoring of Block-TRX and make them working from BSC end also with the help of RF, field engineers.
 Coordination with NOKIA CARE team for handlingEmergency cases and raisingcarecases.
 Trouble ticket and work order (Task) generation usingPT4 software.
 Analyzingroot causes of BSC & BTS outage and prepare cell outage report .
 Creation and deletion of TRX whenever required.
 Monitoringof 3G& 4G sites & support to Field Engineers & Doing planned activities for 3Gfor Troubleshootingof Faults
for DMCU, ICSU & various other units.
 Capturingvarious logs Likesymptoms, TN 38, Zcollectlogs for RNC.
 ResolvingLicenseissue& HSDPA,HSPUA cases for 3G sites.
 ResolvingZero Data cases for 3G & LTE.
PreviousOrganization:
 Worked as an Apprentice trainee at Denso India Ltd for 1 Year from Aug 2006 to Aug 2007.

3. Achievements:
 Received many appreciations for excellentwork from various NSN clients.
Internal Trainings in NSN Noida
 SYSTRA NOKIA
 MasteringGSM/GPRS/EDGE Air Interface, Protocols and Signaling
 UMTS Fundamentals.
Academia
Diploma in Electronics & Communication Engineering from Govt Polytechnic Hisar(Haryana)With 72% Marks.
Diploma in electrical fromI.T.I Rohtak with 73% marks.
12thFromHBSE, with 70 % marks.
10THFrom Adarsh Sr. Sec. School Rohtak with 67% marks.
Personal Details
Date of Birth : 12thoct 1985
Gender : Male
Marital Status : Married
Nationality : Indian
Languages : English Hindi and Punjabi
Present Address : S-149 B-1 Sunder Block,Shakarpur,Delhi-92
Hobbies : ListeningMusic & Singing
I hereby declarethat the above written particularsaretrue to the best of my knowledge & belief.
Date :
Place:New Delhi