Jagandeep Bajwa is seeking employment opportunities in New Zealand while completing a Diploma in Business Management at Regent. He has over 6 years of experience in the telecom industry in roles supporting managed services and network operations. He has strong communication, problem solving, and technical skills including expertise in tools like Citrix, NMS, and MS Office. His work history includes roles supporting network operations and fault management for various telecom companies in India.

1. Jagandeep Bajwa (Jae)
Address: 604/85, Airedale Street, Auckland 1010
Email id: jagandeepbajwa@gmail.com | Phone: 02108517823
Career Objective
Passionate, confident and creative professional with 6+ years’ experience in the Managed Services -Telecom
Industry. Currently pursuing the Diploma in Business Management at Regent. Looking for an employment
opportunity that allows me to gain Practical experience in a New Zealand industry while I complete my studies.
Key Skills
 Excellent communication and presentation skills
 Strong phone contact handling skills and active listening
 Strong memory retention skills
 Able to solve customer complaints courteously and efficiently
 Ability to handle multiple task, meet all deadlines and work under pressure
 Ability to act on own initiative
 Positive attitude, energetic approach and self-motivated
 Competent user of MS-Office (Word, Excel, Outlook)
 Highly skilled in planning and Troubleshooting faults & immediate rectification.
 In depth knowledge of SLA , OLA & TAT along side Trouble Ticket rectification.
 Excellent knowledge in Citrix , NMS tool-Huwaei , Netact (OSS).
Work History
Mc Donalds-Queen Street
Crew Member
May 2016 - Till date
Responsibilities:
 Handling all the front services & orders.
 Assisting the back area kitchen staff.
 Store maintenance & keeping record of all the inventories.
Nokia Siemens Networks India Pvt. Ltd
Sr. Fault Management Engineer
April 2010 - March 2013
Achievements:
 Received ace award for best team player.

2.  Received best performer award for managed services from 3G transition to 4G for a giant telecom
vendor.
 Received certificate from Nokia India Pvt. Ltd. for successfully clearing the Network Cryptography.
Responsibilities:NOC- Network operation centre ( Remote end support).-Nokia
 First level support to field team for rectification of fault of BSS network elements.
 Responsible for Troubleshooting System Alarms related to BSC, BTS, Node B and RNC elements of
TTSL Network (HAR,KAR,AP,UP-WEST,UP-EAST,PUN).
 Signaling creation, X.25 creation, NSEI Creation,ATER Creation in NOKIA BSC3i.
 Capacity up gradation of BSC's by adding new BCSUs in BSC.
 Troubleshooting of service affecting alarms over ATER and A-Bis Interfaces
 Diagnosis of Signaling Links,Nokia BCSU, ET, OMU, and MCMU etc
 Fault rectification of various hardware of BTS and BSC like TRX, ESMA cards, BCSU, OMU, MCMU,
Clab, etc.
 Restoration of BSC at MML level from various faults like – Synchronization signal, LAPD Failure, BCCH
missing, Signaling links failure, NSEI down, STMU Faulty, any other equipment failures or protocols
down etc.
 Diagnosis of faulty units to determine the exact fault & providing remote assistance to replace the
same.
 Successfully Completed Planned activities of Addition and deletion of PCU cards, Signaling links,NSEI
links, Circuits from BSC end, Cartridge Change (from remote end & from BSC also ) ,Site creation and
deletion, Alarms creation and deletion, according to customers requirement.
 Alarms creation and deletion,TRX creation and deletion according to customers requirement
 Call testing after the integration of BSC Site.
 Regular check on BSC quality alarm & its rectification.
 Supports end-end support, coordination and control of assigned Trouble Tickets and generating work
orders within SLA depending on severity basis
 Provides reports for service outages and recommends follow up Actions.
 Taking corrective action for maintaining KPI.
 ZERO call report preparation & analysis.
 Sleeping cell analysis.
 Reducing Traffic mismatch alarms.
 Creation of 3G WBTS’s and 2G BTS Sites in the RAN network and making parameter changes to
those WBTS’s using CM Operation manager tool.
 Creating Dual Iub link between RNC and Node-B’s to increase throughput of Node-B’s.
 Downloading the required licenses to all those WBTS’s in order to radiate and rectifying the license
alarms using License Manager tool.
 Remote configuring like Site Creation, Expansion and Integration (call testing and loop testing).
 Upgradation of SW version of BTS for 2G n 3G networks of TTSL.
 BSC’s capacity upgradation by adding BCSU, PCU.
 Dual Band (GSM 900/1800) implementation, TRX addition and deletion and External Alarm creation
and verification as required
 Network optimizing (Adjacencies creation and deletion, parameters modification etc).
 Through CM EDITOR Tools editing & creating plans & managed objects, it facilitates plan modification
by providing the functionality to create and select user-configurable parameter views
 Using CM PROVISIONER tools for provisioning plans to the network, it shows either all available plans
in the Radio Access Configuration database or only the approved plans.
 Configuring and Modifying large RF parameters like BSIC, frequency, TSL types (TCHF & TCHD) in
GSM network using CM Editor Tool.
 Creation of ATER link to sustain A-interface utilization of BSC.
 Implementation of Optimizer Plan in the Network for huge parameter changes.

3.  Rehoming of sites from One BSC to another BSC. Creating the site views in OSS through NETWORK
EDITOR Tools.
 NSEI rebalancing in the BSC for proper utilization of GPRS in all NSEI.
 Prioritization and Scheduling of routine Configuration activities e.g. Cell Site Database Creation, TRX
expansion , Neighbour creation & Deletion, BSC parameter feature activation, Alarm creation,
signaling bit rate change etc.
 Cordination with circle team for proper parameter & feature activation in Network.
.
Ericsson Global India Pvt. Ltd.
Network Surveillance Engineer
March 2013 - March 2014
Responsibilities:
 Responsible for maintaining network security & fault troubleshooting.
 Maintaining service level agreement prompt with customer 24*7.
 Coordinating with circle teams for remote end technical support.
 Proactive, dynamic, organized, leadership, teamwork, aimed at achieving objectives and results.
 Developed experience in Integration, Radio Network Planning and Optimization of 3G networks.
 Analysis and optimization of the Key Performance Indicators to improve the network performance.
 Ability to operate Huawei tools such as: M2000, RNC and Node B maintenance tools.
 Ability to operate Ericsson tools such as: BO, OSS, Moshell, (Ericsson).
Achievements:
 Gone for Huwaei 3G Project Transition to Bangalore from Ericsson as an Engg Level 1st Assuarance.
Worked along with customer Bharti & Huwaei TAC team in airtel omcr building in whitefeild Bangalore.
 Nominated for power & ace awards for best performance in team & responsible for successfull MS
swap of Huwaei 3G project.
Idea Cellular Ltd .
Sr. Executive – Network Services
March 2014 - January 2016
Responsibilities:
- Responsible for troubleshooting BSCs (MCMU, BCSU), BSC Health Check up Report, ND-Report and
System Alarms related to BSC and BTS.
- Restoring BTS from BL-TRX, BL-SYS, etc.
- Responsible for Alarm Monitoring of system alarm like 7706, 7767, 7725, 7745.
- Utilizing MML Commands for network status check.
- Proficiently creating TT to field for every critical, major, minor outage related to BSC.
- Coordinating with Vendors and Customer regarding site issues.
- Defining cell data and changes in network configuration for BTS Sites.
- Working on Reflection software to login the remotely BSC sites.
- Responsible for alarms monitoring, TRX creation, TRX deletion and working with BTS level commands.

4. - Responsible for troubleshooting and fault finding of BSC units(BCSU,MCMU,OMU,CLS).
- Responsible for deletion & recreation for Cell sites.
- Responsible for BCSU Deletion & Recreation.
- Restoring a GPRS Related Issue.
- Alarm Monitoring of Every Critical, Major & minor alarms Related to BSC.
- Care case, Emergency & Electra case handling .Taking BLACK BOX & MINIMUM logs of the BSCs in case
of major issues in coordination with the Nokia Care Team.
- Working on Active Alarm/ Fault Management Report.
- Working on TR fail cases (2992 & 2993 call drops Alarms Clearance) .
- Working on sleeping cell(no GPRS calls) report (N10 , N20 , N30 & N40 Activities) .
- Working on zero GPRS calls alarms (3019, 3020, 3031, 3273)
- Fault rectification over ATER and Abis Interfaces.
-SUCCESSFULL IMPLIMENTATION OF 1500 P-ABIS SITES IN WHOLE BIH & JHA CIRCLE
-SUCCESSFULL LAUNCHING OF Mc BSC FOR THE FIRST TIME IN BIH & JHA CIRCLE
Education & Qualifications
 Pursuing Diploma in Buisness Level 7 from REGENT Auckland
 3 years Diploma in Electronic & Telecommunications from New Delhi.
 Higher Secondary from C.B.S.E, India
Interests
 Interacting with People
 Listening to Music
 Travelling
 Driving
Referees
Dinesh Sapra
Sales Consultant
Concentrix
Mobile: 0279248866
Gurveen
Travel Consultant
Guru Travel, Auckland
Mobile: 02108540034
.