Rakesh Singh Gopikrishna is an experienced telecom professional seeking a middle level role in network services, preferably in telecom/ISP sectors. He has over 6 years of experience in project management, operations, network planning and engineering roles. He is BUGS certified and has attended various trainings. He is currently an Assistant Manager at Idea Cellular handling network services including maintenance, monitoring and troubleshooting of their Ericsson platform. Previously he worked at Ericsson India providing international support to European customers. He has also worked at Loop Mobile and CMC Ltd handling roles in core network operations and maintenance, transmission planning, and IT support respectively.

1. Rakesh Singh Gopikrishna
Mobile: +91-9824204349. E-Mail: rrakeshsingh1986@gmail.com
Working for middle level assignments with Network Services in telecom of high repute preferably in the
Telecom/ISP sector.
ASSISTANT MANAGER DIGEST
 A dynamic professional with 6.2 years of experience in Project, Operations, Network Planning & Engineering.
 Assessed with BUGS Certification as a Support Engineer-Experienced in Ericsson with excellent
feedback.
 Attended training on Global Business Communication by Meena Singh for two weeks in Ericsson Global
India Pvt. Ltd.
 Proven ability in effective project & process management for network by setting targets, resource management,
monitoring progress of circle teams.
 Possess a clear understanding of the telecom industry, technology trends, business processes with the distinction of
instituting quality practices to achieve excellence at optimum cost. Sound knowledge of GSM, SS7, Switching
Systems and cellular systems.
 Significant exposure in maintaining minimum turn-around-time as well as interacting with team members and cross
functional leads.
 Excellent communication & interpersonal skills with strong analytical, team building, problem solving and
organizational abilities.
Certification / Training
 Experienced BUGS Certified.
 Training of Global Business Communication by Meena Singh for two weeks.
 ETCP-102 Ericsson's Certified Technology – IP (General Knowledge of IP- based Networks, Ethernet Fundamentals,
IP Routing, QoS, MPLS etc).
 5 days CNNA training from Cisco Expert in Idea Cellular Ltd.
 OJT on Blade Cluster/MGW integration/configuration.
 Troubleshooting of MSS core.
CAREER RECITAL
1. Working at Idea Cellular Limited since 19th
Oct-2015 as “Assistant Manager” for Network Services dept.
(MSS/CPP/AXE of Ericsson's platform).
 Understanding of various telecom divisions (RF Planning, Transmission, BSC, O&M, Project and Quality and
understanding of calls and MoU generation.
 Performing daily routine activities via routing changes, IMSI changes, customer complaint handling.
 Root cause analysis of call failure, ISUP traces, connectivity among different nodes.
 Exposure in operation and monitoring of IP nodes like Switch and Routers.
 E1 & Nb Augmentation and de-aug and backup of MSC/MSS/MGW/HLR/SIS,
 Signaling creation in MSC/MGW(LSL/HSL), announcement loading in MSC/MGW,
 B number, RC and GT related changes and CDR decoding, verification and analysis.
 A number trace and ISUP trace and AT for new connectivity(PoI, BSNL)
 Configuration and troubleshooting in HLR profile changes.
2. Worked at Ericsson India Global Services Pvt. Ltd since 21-Jan-2013 to 14th
Oct-2015 as “Senior Support
Engineer” for MSS Core dept. (AXE/MSS/CPP of Ericsson's platform) and given support to European
customers (RWCE Region).
Key Deliverables in MSS/CPP/AXE for Ericsson Global:
 Handling of Emergency, High, Medium & Low severity CSR of MSS/AXE/CPP Ericsson's platform for each customers of
RWCE Region.
 Participated in resolving APZ CSRs including & not limited to CP-Faults, contribute in APZ Swaps and resolve all APG
related Issues & CSRs.
 Provide 24*7 support to customers which includes Emergency Handling within the stipulated SLA period.
 Actively performed for Software Package upgrades in AXE nodes/EVO controller nodes like OPA, UAM and AGM software
packages.
 Carried-out day to day Customer Support Operations, including end to end APIO/MSS Support and primarily work on all
APZ-AP CSRs raised by Customer/CNS.
 Done higher level of troubleshooting of EVO-Controller (8100/8200) of BSC nodes and their upgrades.
 Performed audit of MGW/MSS nodes for T-Mobile Poland and APG nodes for UK Vodafone customer.
 Performed anti-virus license update of 220 BSC nodes in APG for Vodafone German customer.
 Performed updates of various EPA/IS software packages updates as a prerequisite for Ericsson's MSS/MSC-S (Blade
Cluster Nodes).
 Performed Software Upgrades Project from software level R14.1 to R12B for Ericsson's MSC-S (Blade Cluster
Nodes) Vodafone India (Mumbai, Kolkata, Delhi and Punjab circles).
 R14.1 & R13A Blade cluster integration and configuration.
 Integration, troubleshooting and real-time support for Ericsson GSM Core Network Solutions and products- (MSC-S
R13A,R6(GMPV4),APG40 & APG43 Windows NT&2003, APZ-212 40,APZ 212 50 & APZ212-60).

2.  Trouble shooting and analyzing the network elements (MSC, MSC-S, MGW) during degradation/ unavailability of
Network.
 Traffic and statistical report generation and analysis through Business Objects and optimizing the network.
Project Undertaken in Ericsson Global for International and national exposure:-
1. Participated in SW roll-out project as a technical lead (ELS) of MSS/BC SW upgrade and SPOC between
MTN customer and GS China in Kampala (Uganda-Africa):
 Co-ordinated for update of prerequisites software packages like IAM034, IAM311, and EPA50/195 and IS (SIS, MXB,
EXB and IPLB) for preparation of MSS/BC R13A upgrade with SUM Hungary team and SWDP China team.
 MSS/BC software roll-out from R14.1 to R13A including successful FNI.
 Performed upgrade of MGW from GMPV3_NDP_6.4.4.0 to GMPV3_ECP_6.5.6.1
 Implemented features of LTE to CS Fallback and SMS over Sgs-interface in MSS.
 Troubleshooting of KPI related issues after upgrade.
2. Worked in Australia (Melbourne) for 3 weeks on OJT for Telstra, VHA and Optus customer.
3. Worked in Indonesia (Jakarta) for 4 Weeks on OJT for XL, Telkomsel and Indosat customers.
4. Worked in Malaysia (Kuala Lumpur) for 1 week on OJT for Celcom customer
2. Performed SW roll-out project from R14.1 to R12B for Vodafone India (Mumbai, Kolkata, Delhi and
Punjab circles):
 Performed updates of various EPA/IS software packages updates as a prerequisite for MSS/MSC-S (Blade Cluster
Nodes) in preparation for R12B upgrade.
 Performed Software Upgrades from software level R14.1 to R12B for Ericsson's MSC-S (8 Blade Cluster Nodes).
 Troubleshooting of KPI related issues after upgrade and troubleshooting different kinds of alarms during/after
upgrade.
 Recognized for the Ace Award: Q4, Year 2014 for delivering SW roll-out with success rate 98% of Vodafone India
customer.
3. Worked at Loop Mobile Communications Ltd. in Mumbai since 29th
June-2010 to 18th
Jan-2013
“Senior Switch Core Engineer” . Huawei STP M SoftX3000 MSS/GSS and UMG8900 MGW/ HLR V-9
Key Deliverables Switch O&M Related:
 Responsible for operations and maintenance of HLR, MSS/GSS, MGW, STP and M2000 and VAS products like WMCA,
SMSC, PRS, RRS, GVN, transit SMSC’s, etc.
 Basic health check of all nodes in every shift and monitoring KPIs of all nodes.
 Troubleshooting & provided immense resolution of customer care issues on daily basis.
 Planned the signaling network to maintain load below threshold. STP overflow for signaling redundancies.
 Conducted AT with other Private Operators as and when required.
 Commissioning of new POIs as well as the augmentation for interconnects/NLD/ILD as per requirement to ensure
minimum blocking.
 Liaising with National STP’s for SCCP planning & routing implementation as per the marketing. Handling of SCCP
related escalated issues for E.164/E.214 routing.
 Implementing, maintaining, reconciling of all code related issues (NAT/INT/Local/Short codes), single point of
contact for code point routing.
 Coordinating with Vendors and contractors for Transmission related operation and maintenance.
 Sigtran Link Creation with all nodes.
 Done 3G testing with Reliance for ICR network.
 Having conceptual knowledge for Intelligent Network.
 Handling all major switch/HLR related major issues.
 Monitoring & analysis of KPIs such as CSR, CCR, ASR & % utilization to ensure maximum N/W efficiency.
Transmission:
 AT to be carried out with BSNL and other Private Operators as and when required. Commissioning of new POIs &
augmentation for interconnects/NLD/ILD as per requirement to ensure minimum blocking.
 Coordinating with Vendors and contractors for Transmission related O & M activities.
 To shifting of Electrical to Optical media of POIs like Bharti, Tata and Reliance etc.
Roaming Department:
 Completed IR24 and IR32 sheet as per the roaming tie-up requirement of National and International Operators.
Performed IREG testing for more than 30 networks (Postpaid and Prepaid) as per ISO 9001 (International
Organization for Standardization) benchmark.
 Handled more than 500 National and International Roaming Network.
 Handled GT routing for National and International Roaming (E164, E214 and E212).
 Troubleshooting of Roaming related issues for In-roamers and Out-roamers. i.e. Location Update, MO/MT SMS,
MO/MT call.
 Optimization, augmentation and analysis of International and National SCCP carriers like VSNL (presently TATA
Communications), BSNL, Bharti.
VAS & SMSC:

3.  To resolve & analyzed all issues related for Bulk-client & Maintaining the spaces for all nodes of smsc's like Huawei,
ZTE, Nokia, Tayana and also for Script server etc.
 To assist in installation and setup of new as well as existing SMSC expansion along with UAT before making it live
and to maintain & troubleshoot of O&M of all VAS products like WMCA, SMSC, PRS, RRS, GVN & transit SMSC's.
Project Undertaken in Loop Mobile:-
 To ensure creation, shifting & decommissioning of Electrical and Optical E1s along with signaling of POIs.
 To shift SCCP National & International SCCP traffic on STP . To load share the links properly on STP along with NUC.
 Actively handled STP Planning work Nation Gateway Hardware and Software of STP and Switch as an major
assignment.
4. Worked as “APPRENTICE TRAINEE” since 02nd
Sep-2009 to 28th
June-2010 at CMC LTD (A TATA
Group Company) in Mumbai.
 Troubleshooter of LAN connectivity problems and maintenance of computer system
 Installation and configuration of Windows 2000 and Windows XP professional Workstations.
 Maintenance and troubleshooting of electronic machine.
IT FORTE
 Learned Linux Red Hat Enterprise: Done Installation of Red Hat Enterprise, Boot Process, Basic commands etc.
 Done ETCP-102 Ericsson's Certified Technology – IP (General Knowledge of IP- based Networks, Ethernet
Fundamentals, IP Routing, QoS, MPLS etc.)
 Wireless: GSM, CDMA 2000, GPRS, EDGE, 3GPP IMS, Intelligent Networks, SONET, DSL and E1/ T1.
 Tools : MS Office 2003/2007, Putty, Reflection,
LMT
 Operating
Systems : Windows XP/ Vista, Unix/Ubuntu
SCHOLASTICS
 B.E. (Electronics & Tele-Communication) from Amravati University in final year (2009) first class with distinction
76.76%.
 XII from Mumbai Board (2005) first class with aggregate 71.00%.
 X from Mumbai Board (2002) first class with aggregate 74.93%.
PROJECT
(As per B.E. Curriculum)
 Title : Micro-controller Based Security System
PERSONAL DOSSIER
 Having valid passport till ( 30/11/2021) with ECNR
 Date of Birth :23rd April, 1986

Address : Swapnil Avenue Residence,
Room No-304, Near Sardar Patel Colony
Naranpura, Ahmedabad-380009.
.
 Nationality : Indian
 Languages
Known : English, Hindi, Marathi, Anamika etc.
 Marital Status : Unmarried
 No. of
Dependents : 4
I hereby declare that the above information furnished by me is true to the best of my knowledge.
.
Place: Gurgaon (Rakesh Singh)
Reference 1: Reference 2:
Gunjan Shroff Gaurav Goyal
Core NW Manager in Idea, Mumbai. Project Manager in ZTE, Gurgaon.
+919702004343 +919650025545