Rahul Sharma has over 5 years of experience in financial analysis and process improvement at American Express, where he has consistently achieved quality and service level targets. He currently leads a team as the subject matter expert and is proficient in credit analysis, customer service, and relationship management. The document outlines his career history, roles and responsibilities, achievements, and education.

1. RAHUL SHARMA
Mobile:+91-8800423343 Email: rshar198@gmail.com
5+ Years Experience |Team Handling | Quality Monitoring | Financial Analysis | Process Transitioning|
Excellent Communication Skills | Credit Analysis| Project Management | Relationship Management| MIS
KEY ACHIEVEMENTS
 Over 4 years of experience in Financial Process of Corporate Membership Rewards with American Express
possessing end to end exposure and extensive knowledge of Corporate Card Program, Hierarchy and
Maintainence
 Currently associated with American Express as a Lead Financial Analyst in Credit Operations & Subject Matter
Expert for the Process
 Consistently maintained a 100% Quality record and over achieved Service Level Agreement targets in monthly
goal ratings thereby surpassing company expectations
 Recognized and rewarded for being one of the top performers as a Financial Analyst (Relationship
Care,Extra Miles,Amex’s Blue Reward Points for improving Team’s SLA targets) and Received the top
rating in 2014 and 2015 performance review cycle.
 Leading as Subject Matter Expert of my current process and also responsible for training new hires on various
process procedures and help them transition into production
 Instrumental in handling individual projects on Eliminating Organizational Compliance (SLA/costs), ECCO
updation, process automation,implementing new ideas with the onshore team.
 Suggested process improvement changes and worked on a project to edit the application forms and retrieving
client’s information that resulted in 32% reduction of rejections and ensured customer satisfaction.
 Waste Elimination for my business unit by reducing the enrollment process for corporate membership
program from 12 days to 4 days
 Computer Proficiency: MS Excel (pivot,macros,charts), MS PowerPoint, MS Word, IBM Mainframe Screens
(CITRIX, CAPS), Thomson One, CRM,D&B,Lexis Nexus etc
 Multilingual : Proficient in English, Hindi, Punjabi
CAREER PROGRESSION
American Express June 2013 – Present
Lead Financial Analyst, Corporate Services (CSO)
Credit Analysis | Fraud & Compliance checks | Enrollment of Corporate Clients (US) in Membership Rewards
Program| Quality Monitoring - Internal Control | Projects Handling | Process Improvement | Team Handling |
Escalation Handling | Customer Service | Reporting| Maintaining MIS
Adecco March 2011 – June 2013
Customer Service Representative, Corporate Services (CSO)
Quality Monitoring | Credit check | Document Verification | Training New Hires | Improving Team Performance
| Maintaining MIS
Bcube Jan 2008- Feb 2009
Corporate Support Executive (inbound), Oxigen
Providing Corporate Support | Customer service | Documentation | Data Analysis

2. RAHUL SHARMA
Mobile:+91-8800423343 Email: rshar198@gmail.com
ROLES AND RESPONSIBILTIES
Lead Financial analyst (American Express)
 Expertise in analyzing the financial information of middle and large market US companies applying for the
Corporate Credit Card with American Express to identify their risk and credit worthiness
 Reviewing Dun & Bradstreet reports and Company’s financial statements to verify business information, net
million worth, credit ratings, monthly income potential and reviewing their existing relationship with American
Express
 Running fraud/compliance & KYC checks on the company through various search domains like Lexis Nexis,
World Check (for past fraudulent practices and payment defaults), Secretary of State (company’s incorporation
ID and status) etc., thereby adhering to compliance and reducing exposure to risk to the company
 Verification of legal documents such as lease, deeds, IRS documents, Bank statements and audited financials
verification by calling the bank or auditing firm respectively
 Collaborating with the commercial underwriting team to assist with the review of financial risk of companies by
updating and validating financial records in our database and provided recommendations for approvals
 Identify process improvement opportunities, leverage relationships internally and inter-departmentally to lead
procedural changes and process re-designing
 Set up accounts under Corporate Membership Rewards Program while maintaining the account’s Corporate
Hierarchy and billing options
 Calculated the Membership Rewards points earned by the Amex’s US Corporate Clients on a monthly basis by
reviewing their transactions and processed fee credits upon linking and delinking of additional card accounts
 Issued retroactive reward points based on the Client’s spend and judging their financial impact on the Amex’s
business
Relationship Management/ Internal Operations Support
 Planning & managing a strong & fruitful relationship with the internal customers, operations support group and
counterparts in different geographical regions (US)
 Deliver Case Time Resolution and Quality reports, Trending, Observations and Inferences in a timely manner to
Program Director (US) to assist operations in improving overall productivity and the financial impact of the
process
 Effective Communication with Quality group through in-depth analysis & suggestions for process improvement
 Regularly addressed the queries of the internal and external clients and sales team via email and telephone to
provide exemplary customer service and scored a 9 pointer (out of 10) on my VOCM scores
Team Management
 SME and acting Team Leader for Supervising and managing an 8 member operations team
 Responsible for content development of reference tools (ECCO) used by the analyst for policies and procedures
 Ensured a continuous upward trending on a monthly basis in key team matrices (UPH, CTR & Quality)
 Responsible for handling team’s escalation queries in an effective and efficient manner
 Making weekly dashboards for the team and presenting it to the Onshore team.
EDUCATIONAL BACKGROUND
Diploma in Quality Management System- Audit SGS India 2015
Bachelors in Information Technology Kuvempu University 2012
High School (Grade 12) Rich Harvest School (CBSE) 2008