Shelby Ratliff has over 10 years of experience in food service, childcare, and photography. She has worked as a bartender, assistant teacher, and photographer. Her skills include conflict resolution, team building, cash handling, food safety, and customer service. She is energetic, people-oriented, and strives to provide exceptional service.

1. Skills
Work History
SHELBY RATLIFF
4101 Alpine Avenue Northwest, Comstock Park, MI 49321 | (H) 616-328-2935 | shelbyraeratliff.1@gmail.com
Top-tier, full-service food service background
Conflict resolution and service
recovery techniques
Team building expertise
People-oriented
Energetic caregiver
Time management
Food Standards enforcement
Service-oriented team player
Strong interpersonal skills
Positive and friendly
Cash handling and management
Adept at working with special needs children
Clerical knowledge
07/2014 to CurrentFOH/BOH Crosstrained Bartender
Applebee's – Grand Rapids, M I
Promoted a positive atmosphere and went above and beyond to guarantee each customer received
exceptional food and service.
Skillfully promoted items on beverage lists and weekly restaurant specials.
Displayed enthusiasm and knowledge about the restaurant's menu and products to promote sales.
Carefully followed and promoted safety and sanitation policies handling food and beverages.
Received beverage orders from wait staff and delivered beverages to guests.
Managed revenues, ensuring that all patrons were billed and all cash properly accounted for.
Inventoried and restocked items throughout day, while maintain a safe and sanitary work
environment.
Collaborated with floor staff, management, and kitchen staff to ensure the delivery of efficient,
high-quality service.
Enhanced company reputation by providing a positive and enlightening atmosphere for the restaurant
as team lead, expo, and trainer.
Provided coaching, mentoring, and consultation to staff to enhance staff development.
Recognized and formally acknowledged outstanding staff performance to boost company morale and
productivity.
07/2011 to 02/2013Front of House Trainer, Kitchen Crew, Management
Arnie's Bakery – Rockford, M I
Met, greeted and encouraged feedback from customers and used feedback to implement positive
changes within the restaurant.
Carefully trained staff and continued to encourage those behaviors through leading by example.
Interacted positively with customers while promoting banquet facilities and services.
Correctly calculated inventory and ordered appropriate supplies.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste
control guidelines.
Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry
goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
Maintained a skilled kitchen staff by properly coaching, counseling and motivating employees.
Actively involved in cost control, sanitation, menu development, training, recruitment, private dining
and catering.
Led shifts while personally preparing food items and executing requests based on required
specifications.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

2. Education
Resolved guest complaints quickly and efficiently.
Assertively upsold beverages, appetizers and desserts.
08/2013 to 03/2014Assistant Teacher
AppleTree Learning Center – Knapp Corner
Used classroom observations to create written assessments of student performance.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Monitored students' educational progress with individual charts and files.
Fostered reasoning and problem solving through active exploration games and activities.
Addressed behavioral and learning issues with parents and daycare management.
Established daily routines that were easy for the children to follow.
Gave one-on-one attention to children while maintaining overall focus on the entire group.
Identified signs of emotional and developmental problems in children and reported to parents.
Worked with interdisciplinary team members to evaluate children's progress and recommend
appropriate learning plans.
Developed and taught lessons on relevant children's books, poems, movies and themes to promote
student interest.
Fostered meaningful relationships among students through student field-trip retreats and team-work
community service projects.
Collaborated with a team of faculty to develop after-school tutorial program for students in need of
extra help.
Encouraged good behaviors using the positive reinforcement method.
Established a safe play environment for the children.
Instructed children on proper health and personal habits.
Dressed infants and toddlers and changed their diapers.
Communicated openly with children's parents about daily activities and behaviors.
Made nutritious breakfasts, lunches, dinners and snacks for the children.
Allowed for ample outdoor recreation time.
09/2011 to 06/2013Photographer/Sales
JC Penny Portrait Studio – Muskegon, M I
Planned and prepared for all on-location and studio shoots.
Performed advanced computer processing of images for assignments.
Shot photographs in controlled lab, field and remote environments.
Consistently hit and exceeded sales goals.
Responded to all customer inquiries thoroughly and professionally.
Earned management trust by serving as key holder, responsibly opening and closing store.
Recommended, selected and helped locate and obtain out-of-stock product based on customer
requests.
Effectively communicated with and supported sales, marketing and administrative teams on a daily
basis.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on
invoicing and shipping problems.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
High School Diploma:
Grant High School - Grant MI
Bachelor of Arts: Social Work
Grand Rapids Community College - Grand Rapids, M I