Sheila's System Analyst Resume
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The document is a resume for Sheila M Neal, who has over 3 years of experience as an Epic ASAP System Analyst at CHI St Luke's Health System in Houston, Texas, where she assisted with customizing the Epic ASAP software for emergency rooms, supported legacy systems during a transition to Epic, and previously worked as a registered nurse for over 30 years including as an informatics resource nurse. Neal holds certifications in Epic ASAP and EpicCare Link and a BSN in Nursing from Texas Woman's University.
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Sheila's System Analyst Resume
- 1. Sheila M Neal 10811 Sugar Hill Dr. Apt B Houston, Tx 77042 713 906 5370 SMNL69513@yahoo.com PROFESSIONAL SUMMARY Highly motivated, accomplished System Analyst with three years experience supporting legacy applications in the highly critical health care enviornment Supported McKesson Care Manager, Agile trac, Picis, NaviCare WatchChild. Certified in Epic ASAP since October 2013 and in EpicCare Link since Febuary 2015. Proven track record of delivering exceptional customer service with attention to detail and follow-through on resolving issues with using the EMR. Flexible and an effective multitasker, communicator and team player with demonstrated analytical, problem-solving and decision-making skills. Work with hospitals to customize Epic ASAP Software to ensure efficient, user friendly, and metrics needed from documentation to evaluate efficiency of ED’s. EXPERIENCE CHI ST LUKE’S HEALTH SYSTEM HOUSTON TEXAS 2013 – 2015 Epic ASAP System Analyst II (Emergency Room EMR application). • Assisted Epic analyst and collaborated with Super Users to revise the Head to Toe infant/pediatric assessment that resulted in increased client satisfaction and better more efficient documentation allowing the ED staff to spend more time ensuring quality patient care. • On Call support analyst resolving issues within one to five working days resulting in increased end user satisfaction. • Partnered with the Go-Live team and end users to ensure the switch to Epic EMR for two hospitals was coordinated with little disruption of quality patient care. • Created both application and integrated test scripts for refinement, upgrade testing and Go Live which insured the switch to the new system went so well the Command Center ramped down within the week and closed after two weeks. • Attended Security Work Group meetings as the ASAP analyst to ensure that changes did not affect ASAP end user workflows. • Collaborated with the compliance team and the ED MD champions to revise the LQF (Procedure SmartForm) Procedural Sedation Procedure to meet documentation standards for deep sedation. • Coached, mentored and directed new ASAP analyst in trouble shooting issues, and creating Change Requests to resolve these issues which has resulted in greater client satisfaction and continued good patient care. • Instructed the ID’s and Certified Instructors and Super Users to ensure that any changes proposed/instituted are communicated to the end users before they are implemented. • Collaborated with Epic Analyst to upgrade from Epic 2010 to Epic 2012. This allowed end users greater functionality and greater efficiency in documenting in the EMR. • Worked with CHI National (hospital company with hospitals in other regions) to address Optimization request that were to be implemented in all markets. • Evaluating three Epic Builds to ensure the changes instituted would mirror each other, starting two different change request process and communicating changes in all three markets. Other experiences include:
- 2. LEGACY SYSTEM ANALYST, St Lukes Episcopal Health Systems 2013-2015 Houston, Tx Supported legacy applications McKesson Care Manager, Pices mAgile trac (GE bed management system) and NaviCare WatchChild (Strips for contractions in L&D) • Supported Legacy applications during Cutover in July 2013 when 6 of 8 centers went live with Epic. Collaborated with Picis and Epic Interface team in finding why Picis was having problems with lab, procedure results • Worked with Epic ADT and Agile trac and fellow legacy analyst to ensure correct MD shows as admitting and attending MD when patient admitted from ED to the inpatient setting. Regestered Nurse, Houston, TX St. Luke’s Episcopal Hospital 1978- 2013 • Represented the Orthopedic Unit as Informatics Resource nurse from 1989-2013 when St. Lukes Episcopal health went live with their EMR system McKesson Care Manager. • Ensured the staff was trained in any new versions of the applications as they went live and that the were checked off on the new functionality. • Provided elbow support during new computer functionality Go Lives. • Oriented new nurses and mentored them as they were hired • Pain Resource nurse for the floor and represented Orthopedics in the hospital Pain meetings. Created in services about documentation for pain relief and ensured the majority of the staff participated in the in services. Audited documentation for compliance with the hospital’s policy on pain control and communicated with the staff and manager if there were any problems. EDUCATION Texas Woman’s University BSN Nursing CERTIFICATIONS/LICENSE Epic ASAP October 2013 EPICCARE LINK Febuary 2015 RN # 244160