1. Marsha L. Carpenter, BS, MBA, CSSGB 279 Lauren Hope Lane • Moore, SC 29369 •
(864) 237-4846 • mlvandernitte@gmail.com
QUALITY HEALTHCARE PROFESSIONAL
Niche expertise in regulatory initiatives, project management and Lean Six Sigma Process Improvement
PROFESSIONAL EXPERIENCE
MidasPlus, Inc A Xerox Company September 2015 – Present
Account Manager
Tucson, AZ
Remote location
Operational point-of-contact for Midas+ clients. Assist clients to assure they are getting maximum benefit from
Midas+ solutions and help navigating internal Midas+ support systems. Responsible for communication and
assistance with clients on specific Midas+ functions and features. Also, works with the internal Midas+ departments
to accomplish projects, assigned tasks and related client communication and Midas+ activities.
ECPI University August 2015 - Present
Adjunct Business Faculty
Virginia Beach, VA
Remote location
Currently Teach BUS121 for the Online Virginia Beach campus. Approved to teach otheronline business courses for
the online undergraduate and associate degree program.
Spartanburg Regional Healthcare Systems (SRHS) May 2001- January 2016
Data Quality Analyst (Nov 2014 – January 2016)
Medical Group of the Carolinas
Prepare PQRS annual reporting, assist with meeting annual Meaningful Use, prepare monthly physician national
reporting for audit patient charts,provide direction for regulatory compliance after completion of audits,facilitate the
establishment and changes of appropriate policies and procedures for exceptional quality, patient care, develop
monitoring tools and conduct analysis monthly reports to identify trends and areas for improvement, monitor data and
trends relative to the quality process,assist Regulatory Compliance Officer to ensures CMS rules and regulations are
adhered to, maintain a working knowledge of hand hygiene and personal protective equipment regulations, assist the
Infection Preventionists, exhibit a commitment to organizational shared values through ensuring defect-free
workmanship through Lean Six Sigma methodology, and facilitate Process Improvement teams as a Certified Lean
Six Sigma Green Belt.
Accomplishments Include:
 Attested for 224 providers for PQRS for CY2014
 In 2015, assisted in the growth of PCMH Certified practices at MGC locations from 18 to 24 practices
 Developed the idea and database for Provider Performance Review for more than 150+ providers – Saving
provider’s time in viewing all of their metrics in a one-stop shop forall quality metrics with comparison data
 System Administrator for more than 230+ providers in Meaningful Use Assistant – a database which assists
in automating Meaningful Use attestation in a cloud-based systemand monitoring each providers’
Meaningful Use activities per each initiative and whether they are in compliance or not with each initiative
 Assisted in increasing the overall average of NCQA Diabetes Recognition Program score of all physicians
from 71.57 to 79.95 in FY 2015
 Assisted in increasing the overall average of NCQA Heart Stroke Recognition Program score of all
physicians from 53.25 to 66.25 in FY 2015
 Assisted in increasing the overall early detection of breast cancer by receiving mammograms for the
outreach community project from 63.4% to 66.7% throughout Medical Group of the Carolinas’ practices for
FY 2015
 Assisted in Increasing the average patient satisfaction percentages from 73.1% to 82.1% for FY2015 for all
Medical Group of the Carolinas’ practices
 Assisted in increasing the Pediatrician provider BMI percentages from 79.6% to 85.3% for FY2015 and their
e-prescribing percentages from 88.9% to 92.5%

2. Marsha L. Carpenter, BS, MBA, CSSGB 279 Lauren Hope Lane • Moore, SC 29369 •
(864) 237-4846 • mlvandernitte@gmail.com
Data Quality Analyst/Assistant Midas+ System Administrator (April 2002-November 2014)
Clinical Documentation AuditorI
Quality Services Department
Ran reports to showtrends for executive management. Created reports within Midas+ and through Crystal reports.
Developed indicators to showtrends. Developed score cards for physician groups or departments within Statit from
indicators within Midas+. Created users and securities for new Midas+ suite users. Trained users on the Midas+
Quality Database for all modules: Quality, Risk, Patient Relations, Focus Studies, Reporting, etc. Trained users on
the Statit. Troubleshoot the systemfor errors. Run error reports for interface issues.Dictionary maintenance. Created
Focus Studies. Created worklists with email alerts. Scheduled reports for users.Created Midas+ presentations for
groups.Group education for the Midas+ modules.
Audited patient charts for CMS Core Measures.
Certified Six Sigma Green Belt (September 2009-Present)
Accomplishments Included:
As a CSSGB, completed three Lean/Six Sigma Green Belt projects, and coordinated data for many teams
 Perioperative Team Project/Process
 Annual cost savings after project - $173,806.32
Assigned an OR staff member to organize the preference cards for the surgeon’s next days’cases and
return to the Sterile Processing Department prior to 1pm daily. This prevented delays from SPD and
from the OR when setting up for the case. This cost savings was from the average salaries of the staff in
each room and for the met goal of shaving five minutes off of each surgical case.Average total surgical
cases per month = 1100 for a total of 5500 minutes saved per month (91 hours and 40 minutes). The
staff in a room consists of 1 CRNA (average pay $90/hour), 1 RN (28/hour), and 2 CSTs (20/hour
each). Monthly total savings = $14,483.86
 Assisted in lowering the number of instruments in orthopedic trays to prevent worker’s comp
injuries. This savings is unidentifiable, but large
 Assisted in increasing the Sterile Processing Department’s analytics of productivity to showthe need for
additional FTEs through counting productivity through number of instruments touched
 Regional Pediatric Services Team
 Recommended partial removal of a wall for betterpatient flows and patient volumes. The wall was removed
resulting in patient flow and volume improvement. Efficiency for this practice is greater than 81%
 Meaningful Use Functional Status Team
 Team discussed who is responsible for collecting the data, where to put it in the EHR, and how the education
would be rolled out. This information is needed to meet stage 2 of MU. Total incentives are expected at $3.8
million. After 2015, collection of this information will contribute toward avoiding penalties
 Assisted in increasing hand hygiene before and after patient intervention percentages for all providers and
AHP ranging between 68.5% to 96.3%
 Assisted in increasing Core Pneumonia from 85% to 100% (currently a retired measure)
 Direct hand in increasing Blood Consent Compliance from 82% to 96.5% in a two year period. Identified
that PAs/NPs were able to sign a blood consent anywhere in the state of SC except in our hospital due to our
policy. Lead for the policy being changed with resultant ongoing focus on this issue on the Blood Utilization
Committee assisted the compliance rate increasing from 82% in 2008 to 96.5% in 2010
Spartanburg Regional Healthcare Systems, Spartanburg, SC (May 2001-April 2002)
Surgical Scheduler/ Certified Surgical Technologist II/
Scheduled surgeries in house through departments,surgeons,and surgical offices in the McKesson Surgical Suite
software. Printed surgery schedule delivering to different managers/departments throughout the hospitalsystem.
Provided lunches and breaks to surgical technologists throughout the surgicalsuite.

3. Marsha L. Carpenter, BS, MBA, CSSGB 279 Lauren Hope Lane • Moore, SC 29369 •
(864) 237-4846 • mlvandernitte@gmail.com
Assisted surgeon during surgery with a strong emphasis in Open Heart procedures , anticipated surgeons'needs,
maintained a sterile surgical field for the safety of the patient, organized the sterile equipment and supplies prior to
each surgery,performed subcutaneous and skin suturing,and maintained monthly Open Heart Team call schedule.
Paragon Healthcare Corporation, Spartanburg, SC March 1999-May 2001
Research & Development Technician / Manager
Researched, developed, and validated new products according to FDA regulations, managed and trained production
employees on the procedures for new products and in-depth teaching of sterilization, developed FDA required
documents for validation procedures,calibrated organization processing equipment to meet FDA specifications,
sharpened orthopedic surgical instruments to organization and customer specifications, developed job related
educational documents for company use and for continuing education units needed for the Certified Healthcare
Production employee, ensured process control through meticulous record keeping FDA requirements, monitored
trends relative to organizations equipment and processes,ensured that FDA rules and regulations were adhered to,
maintained knowledge and in-depth understanding ofall sterilization processes to articulate communication with
others within the organization, customers, and any FDA officers, and maintained knowledge and understanding of
shipping and receiving in a warehouse setting.
Spartanburg Regional Healthcare Systems, Spartanburg, SC May 1995 - November 2000
Certified Surgical Technologist II June 1989 – February 1994
Assisted surgeon during surgery with a strong emphasis in Open Heart procedures , anticipated surgeons'needs,
maintained a sterile surgical field for the safety of the patient, organized the sterile equipment and supplies prior to
each surgery,performed subcutaneous and skin suturing,and maintained monthly Open Heart Team call schedule.
EDUCATION
MBA, (IT Management) Gardner-Webb University, Boiling Springs, NC 2015
BS, (IT Management), ECPI University, Virginia Beach, VA 2012
Diploma, Surgical Technology, Spartanburg Technical College, Spartanburg, SC 1989
CERTIFICATIONS
CSSGB, Certified Six Sigma Green Belt, Global Certifications, Expert Rating 2012
SSGB, Six Sigma Green Belt Certificate, Spartanburg Regional Medical Center 2009
CST, Certified Surgical Technologist,NBST 1989
CPM, Certified Project Management, Global Certifications, Expert Rating 2012
Certificate, Introduction to Crystal Reports 10, SpartanburgCommunity College 2014