Zohra Raziuddin has over 17 years of experience in healthcare administration, training, risk management, and operations. She holds several certifications related to electronic health records and informatics. Currently she works as a Clinical Informatics Analyst providing training, support, and process optimization related to the NextGen EHR system at Florida Hospital.

1. ZOHRA RAZIUDDIN
(813) 361-4598 e-mail: zohra.zr@gmail.com
QUALIFICATIONS
 Certified “ EHR Implementation Support Specialist” CHTS-IS through AHIMA
 NextGen Certified Professional - NCP EHR 5.8 KBM 8.3 and SCT
 CHISP (Certified Health Informatics Systems Professional)
 HL7 Certification course in progress
 Working knowledge ofvarious EMR/PM systems including EPIC, Athena, eCW, NextGen and IDX
 Well versed in Microsoft Word and Excel.
 Strong working knowledge of Managed Care,HIPAA, ACO/PCMH and Meaningful Use
 Strong teaching skills. Knowledge ofWebEx and GoToMeeting
 Strong communication, analytical, research, sales, problem solving and trouble shooting skills
 Over 17 years ofexperience in the healthcare industry working in Administration, Training, Risk
Management and Operations
HEALTHCAREEXPERIENCE
Florida Hospital AHSS February 2014 to present
Clinical Informatics Analyst
 Lead in planning lessons, conduct training classes and individual trainings for NextGen EPM and EHR for all
clinical, non-clinical, administrative staff including physicians. Educate users on MU measures.
 Plan, Implement and Optimize for new Onboarding practices. Help with System builds.
 Provide support for system integration, interfaces through HL7, Rosetta, upgrades, testing and implementation.
 Trouble shoot user issues and communicate it via tickets to software developer team, and follow up on tickets.
 GOLIVE service support at the clinics. Plan and present optimization and enhancements requests.
 Provide recommendations/consultation on areas for departmental or implementation process improvements.
 Independently develop and design presentations and “Easy to understand” handouts for several applications for
users of different access levels.
 Develop clinical workflows and develop and maintain training materials. Run Crystal and other Data base reports.
Lurie Children’s Hospital
Meaningful Use Intern July 2013 – October 2013
 Work with Meaningful Use Team to help physicians achieve MU for Stage 1 yr. 1.
 Prepare workbooks and conduct data analysis to assist Team Lead with attestation preparation.
 Collect documentation on use of Physician Decision Support and Best Practices in EPIC
 Completed EPIC ambulatory user courses along with severalHITRC webinars and courses through WebEx and
GoToMeeting.
HealthPoint Medical Group
Quality Customer Service Specialist/Risk Mgmt. Coordinator September 2009 – November 2011
 Responsibilities included resolution and reporting of any and all risk management and patient issues for 105
physicians.
 Provided immediate support and training to the physicians and staff through either phone based outreach calls or
training modules for risk management and legal issues.
 Performed regular OSHA training in a classroom setting and workflow training onsite.
 Assisted with revisions of all policies and procedures pertaining to clinical and operational areas to align with
EMR.

2.  Organized and maintained all active legal files. Corresponded, communicated and facilitated communication
between physicians and legal support.
Office Manager May 2002 – April 2003
Responsibilities included all operations of a 4 Physician office with 9-10 employees and averaging 100 patients.
 Enhanced laboratory to provide blood test services to the patients and generate additional revenue.
 Brought POS collections to 97% average,claims rejection rate was brought down, and ancillary lab revenues
were higher than the set goals.
 Performed training of the staff on PM software and work flow.
Practice Support Assistant August 2001 – May 2002 & April 2003 – July 2004
Traveled to various HealthPoint offices for physician office management support and training.
Front Office Supervisor June 2000 – June 2001
 Supervised staff of 10 personnel and, carried out front office operations smoothly.
 Implemented new ideas to increase efficiency, POS collection, customer service and patient satisfaction.
 Carried out hiring, training and scheduling of personnel.
Thomas E. McNamara, M.D.
Biller and Insurance Coordinator May 1999 – August 1999
Northwest Healthcare Associates
Insurance Coordinator October 1997 – December 1998
Center for Human Reproduction
Biller/Receptionist December 1995 – July 1997
Clinical Hematology Ltd
Medical Secretary December 1993 – December 1995
 Assisted physician with the procedures.
 Performed any and all operations including physician credentialing and contracting, laboratory testing and office
billing.
OTHER EXPERIENCE
KB Homes & DR Horton
Sales Consultant April 2007 – December 2008
 Achieved above average sales. Scored 9 or 10 on J D power surveys.
Century 21 Sunshine Realty
Realtor August 2005 – April 2007
 Sold 14 homes, the first year in business.
SelfEmployed
Real Estate Investor April 2003 – Present
 Manage 3-4 properties at a time, which includes: buying, selling, renting, and remodeling of single family homes.
EDUCATION
Bachelor of Science in Zoology, University of Karachi, Pakistan
MT (Microbiology), Northern Illinois University at DeKalb
REFERENCES AVAILABLE UPON REQUEST