This document provides a summary of Nathaniel Louis Hosenpud's professional experience and qualifications. It includes his contact information, educational background including a Masters in Health Administration and Bachelors in Anthropology, and work history in healthcare IT roles. His experience includes being an Epic certified business analyst, working on an EMR upgrade project at Mayo Clinic, and serving as an applications systems surgical analyst at Flagler Hospital.

1. Nathaniel Louis Hosenpud
13810 Sutton Park Dr. N #732
Jacksonville, FL 32224
(904) 738-4448
nlhos1@comcast.net
PROFFESSIONAL
SUMMARY
 Epic Certified-2015 version -Cardiology (Cupid)
 Business Analyst-Mayo Clinic Plummer Project EMR Upgrade from Cerner to Epic across 6 Sites
(Phoenix AZ, Rochester MN, Jacksonville FL & MCHS Sites of La Crosse & Eau Claire WI, Mankato
MN)
o Part of Cardiology (Cupid) Team
 Healthcare IT Analyst with close to 3 years of application build, integration and support experience
and a background in Healthcare Administration.
 Project Leadership experience
 Superior understanding of the challenges and processes involved in systemimplementations ,
maintenance, and upgrades.
 Additional knowledge in Inpatient Workflow, System Testing/Troubleshooting,Systemand User
Technical Support, Application build, data extraction, crystal reports,Meaningful Use and more.
 High emotional intelligence
EDUCATION University of North Florida, Jacksonville, FL
Masters Degree in Health Administration (August 2013)
GPA: 3.96
University of Arizona, Tucson, AZ
Bachelors Degree (May 2011) in Anthropology/Southwestern themed minor.
Upper Division GPA: 3.28
CAREER Business Analyst-Plummer Project-Organizational EMR Upgrade from Cerner to Epic-Mayo Clinic
DEVELOPMENT May 2016-Present
 Part of Cardiology (Cupid) Team
 Assisted in the development & creation of 48 cardiology workflows with new Epic functionality.
 Operational Impact Assessment (OIA) workflow presentations to applicable sites,introducing new
Epic functionality on a high level to smooth transition process.
 Assisted in the management and organization of new provider content requests such as newsmart-
text, smart-forms, synopsis’, and questionnaires
 Integrated Work Group owner for Cupid Team-Quality, Patient Confidentiality, Patient flows, &
Chart Review.
 Created presentations forthe Legal Medical Record team displaying new Epic functionality, report
locations, and navigation tips.
Application Systems Surgical Analyst – Information Systems -Flagler Hospital
February 2014-April 2016 (Supervisor:Melissa Cecil)
 Communicated effectively and promptly with customer service in mind when working directly
with physicians,nursing staff, and techs through daily cases,systemchanges,upgrades and
changing regulatory requirements.
 Identified interface issues by bringing togetherindividuals (materials/supply chain, systems
engineers, consultants)from different subset departments to clearly identify the issue,detail the
next steps needed to solve the issue, and what follow up meetings were necessary to monitor the
progress/status ofthe issue.
 Prepared Analytics presentations with Ms. Barberi at monthly OR Advisory meetings and Surgery
Department meetings to Senior Leadership, Chief of Surgery/Surgeon Groups/Anesthesia &
Nursing Staff.
 Collaborated closely with biomed to monitor surprising vitals issues during and after cases with a
troubleshooting step process beginning with hardware checks and then into detailed DataCaptor
(Capsule) and SQL troubleshooting.
 Worked with a daily ticket systemthrough our help desk that would connect the user to my
extension in troubleshooting monitor display issues,adjusting useraccess and security rights,

2. modifying report layouts,modifying wizard layouts and checklists to conform with regulatory
guidelines, merging/correcting medical record charting with staff.
 Created customreports out of analytics detailing monthly and weekly volumes and utilization
measures of surgeons/surgeon groups/surgeon specialties. Since the surgeon “report card”
summary reports have been created, block utilization and compliance with department block
policies have improved from May-December of 2014, resulting in higher efficiency, productivity,
and cost savings through decreases in staffing costs & overtime), providing government regulatory
data out of analytics to Decision Support, Quality and Infection Control departments.
 We have begun to foster an environment of accountability amongst the surgeons and the OR staff
with presentations,Surgeon Report Cards/Summaries, and data extracted from analytics pertaining
to room use and staffing.
 Provide Reports through analytics from data requests to different individuals in different
departments for compliance and strategic use (Infection Control, Decision Support,Quality, OR
Staff, LEM OR Goals, weekly reports to Administrator of Orthopedic Associates &monthly
OBGYN reports).
 Designed and created monthly reports accessible to users having an analytics license
(Administration and OR Director) to identify weekly/monthly/quarterly trends in the OR such as:
Volume trends/service distribution, block/room utilization, efficiency/productivity throughout all
phases ofcare, SCIP/Quality measures such antibiotic administration, first case starts,PACU
weekly/weekend staffing, & room/personnel utilization.
 Created and currently monitor a series of audit tables to examine case time and charge
inconsistencies that have slipped through the cracks monthly, which have often resulted in new
charges being generated.
 Worked with OR users and super-users to correct charting errors daily.
 Identified surgical readmissions through analytics.
 Implemented CPT codes into SIS for meaningful use (completed in Test Environment).
 Worked with Biomed to correct vitals Issues flowing into SIS/ troubleshooting/Datacaptor
troubleshooting.
 Developed a close relationship with SIS support Team through daily communication, tickets and
SIS Congress.
 Communicated necessary report/systemmodifications from users to support team/report writers.
 Identified/diagnosed incoming and outgoing messages with interface team.
 Have made modifications to SIS wizards and forms for the correct documentation based on
quality/informatics guidelines.
 Personal assistant to OR director: weekly report requests,technical issues,process improvement.
 As of 02/16, took over analyst duties for our off-site surgery system“ADVANTX”, cycle
interfaces, interpret hl7 logs for errors, Allscripts-Advantxgo-live for 03/16.
 Project Lead for SIS upgrade from versions 5.0.5 to 5.1.0 to 5.2.1 (June 15th,2015-Feb, 27th
2016)
Lead the build and implementation of our upgrade,while also maintaining thorough,constructive
communication with clinician super-users,desktop support,and SIS support throughout the
duration of the upgrade in functional testing and troubleshooting as needed during downtime &
go-live. Configured the surgery documentation by replacing new evaluations objects into SIS
systemmodules (phases of care ranging from preadmissions, nursing modules, anesthesia,PACU)
in forms builder, module wizards, administrative modules and configured EMR surgery records in
crystal reports.
Throughout the 8 month process, created a new functional test script, detailing each step a user
takes in the systemalong with expected results from Pre-op testing through discharge. Many
major and minor procedure test scenarios were applied using this test script, detailing workflow
from different access points. Worked closely with the clinical staff in designing new evaluations
(physical exam, medical history, problem list dashboard) and other steps ofcare utilizing the
enhanced functionality of the new features included in the new version. The preparation, strategy
and planning with our OR director, anesthesia team, physicians,and clinical staff was essentialin
recreating a systemthat would exemplify an enhanced,efficient workflow. Would also be happy
to describe and provide a detailed workbook illustrating how we kept track of our progress and
changes,and also includes a roadmap during the downtime process itself. Happily assisted with
the installation of new 5.2.1 version of SIS to local PC’s needing vitals functionality in 15 OR
rooms, 10 PACU bays and 2 OB rooms.

3. Administrative Resident-Decision Support-Flagler Hospital
August 2013-January 2014 (Preceptor/Supervisor:Billy Burns)
Specific Projects:
 Involved initially in Meaningful Use Stage 1 Year 2 on the analytics side (Clinical Performance
Manager (CPM) program-Allscripts) before taking an applications analyst role.
 Involved in the reorganization/restructuring of the Social Services Department into a tiered model
that will help to address patient expectations, readmissions, inappropriate use of resources,
fragmented care, and the future expectations of social workers as outlined in the Affordable Care
Act. Used statistics from observations to detail the differences between case complexity,
chartered the change in operations request,compiled research and results into a power-point
presentation that was presented and approved by senior leadership.
 Involved in a three day Tableau training course outlining terminology, building visualizations,
dashboard creation, customcalculations, and othervarious other exercises in Tableau
fundamentals.
 Introduced to SQL through observation and references from formal training classes.
 Presented the monthly report at the operations council.
 Observed and reported daily OR observations to the OR director, created staffing model scenarios
to determine if the new model was cost-effective and appropriate for the volume of cases
performed on that day of the week.
Mayo Clinic Administrative Internship-Medical Education Department
May 2013-August 2013 (Preceptor:Cheryll Albold PhD.)
Specific Projects:
 Conducted a 3 Site Cost of Living analysis to determine relevance of additional housing
supplement. (MGS)
 Survey Tool Replacement Project/Employee Evaluations. Survey Tracker Replacement-evaluated
pricing, user interface, configurations, data export, administration methods, analysis capabilities,
design structure-(Silver Level Quality Project, MSCPD)
 Created new badge templates to be used during educationalcourses for the faculty, course
directors and co-course directors.
 Created visible scorecards for annual review of each department.
 Helped to design and distribute “A Resident Survey on Sleep, Fatigue, QOL, and Education” with
Dr. Archana Roy, M.D that will be used in her sleep/fatigue study she is hoping to publish this
year. (MSGME)
 Created a post-orientation survey to evaluate the performance of this year’s orientation in the areas
of organization, preparation, communication, execution, speaker performance, and resource booth
usefulness. Shared the results through PP presentation with administration and involved
coordinators.
 Analyzed Medical School Applicant Surveys (Applied Program Reviews) to determine cause or
reason for location preference.
 Cost of physician licensure analysis. (MSGME)
 Credentialing of new residents-multistep process through Florida Board of Medicine, DEA,
Federal Procurement/Non-procurement Programs, Medicare/Medicaid Sanctions,National
Practitioners Databank.
 RSS Auditing of Spine Conference
 Attended lectures on Leadership, EQ-Emotional Intelligence
 Conducted a tour of the Mayo Clinic to new residents of campus library, architectural model of all
four buildings (Davis, Stabile, Cannaday, and Mayo Hospital), coordinated through security
process,picture taking, and finally lead residents to preceptors.
 Medical School 101: Helped in the coordinating of the half day event exposing prospective
medical students to life in the medical field through Medical student/Resident Panal, General
Information, and a real-time “physician experience” in the simulation center (Stabile 8th floor)
Mayo Clinic Administrative Internship-Operations
November 2011-July 2012
Weekly direct involvement with Mayo Clinic Administration working on a variety of projects using and
creating spreadsheets,analyzing data from scheduling databases,creating balanced schedules for
physicians,office charters, observed and analyzed the pharmacy workflow, and finally I have attended
many administrative meetings and presentations oflean projects and othercurrent issues.
Specific Projects:

4.  Created a spreadsheet and pivot table for pain procedure volumes from 1/1/12 through 2/8/12 to
get an idea as to which physicians had the highest volumes.
 Observed some of the aspects ofthe workflow/organization in the community pharmacy and
created a project charter with the goals of improving/increasing the productivity and benefit
patients through reductions in wait-time and improved satisfaction.
 I used Microsoft Visio to create an organizational chart; created a 12 person PA schedule that
balanced shift credits so that PA’s #1-9 had slightly more shifts per month than PA #9-12.
 Created project charters from a memo and include: bringing in a 3-site protocoladministrator;
creating a travel budget supporting two meetings per year for kidney, liver, heart, lung, and bone
marrow departments, as well as costs to support a transplant summit meeting; 1 physician FTE for
3-site convergence and database development; and create Spanish transplant brochures for patients
to use at all three sites.
 Analysis of critical care physician schedules (volume of work days/nights).
 Created visible easy-to-read spreadsheets.
 Organized internal medicine dashboard and noted trends from the current quarter to the previous
quarter (ALOS, mortality rates, Heart Failure, Pneumonia, AMI); Reviewed/compiled checklist
for the UAC agreement.
 Compiled a spreadsheet looking at pain cancellations of consultations,Rtnv’s,evals, and
examined/compiled additional notes regarding the scheduling of each patient as well as the trends
of duration between the date requested and the no-showdate (AJ).
 Created an OTPN policy spreadsheet/checklist for each patient (ABO typing, ABO verification
prior to implant, informed consent).
WORK Administrative Assistant Beaches Rehabilitation Center/Therapia Inc.,Neptune Beach FL
EXPERIENCE 6/2012-5/2013
 Front Desk Coordinator; Registration, scheduling,direct customers, received and processed payments,
send and received both regular mail and e-mail, answered phones,manage supplies, communicated
with billing, performed maintenance and security procedures, managed the efforts of other employees,
processed and scheduled new referrals, faxed physician/insurance compliance, and other various
clerical duties.
Sales Clerk Barns and Noble Booksellers, Jacksonville FL
6/2011-1/2012
 Sales floor, Digital Department
 Customer Service, stocking, cashiering
Medical Records Clerk Cardiovascular Associates,Milwaukee WI
Summer 2005
 Organized, filed/catalogued, and retrieved medical records
 Filed records by hand and electronically
COMMUNITY Student Affiliate, American College of Healthcare Executives (ACHE), 2011-Present;
INVOLVEMENT Student Member, Health Administration Student Association,2011-Present
CERTIFICATIONS Epic Certified-2015 version -Cardiology (Cupid)
Active as of: 1/24/2017
PRESENTATIONS Improving Perioperative performance through Data Analysis- SIS GO! Conference, Buckhead (ATL),
Aug 24th, 2015.
REFERENCES Ann-Marie A. Knight Administrative Operations, Mayo Clinic
Michelle M. Lummus Administrative Operations, Mayo Clinic
Ajani N. Dunn Administrative Operations, Mayo Clinic
D. Robert Haley Ph.D Assistant ProfessorBrooks College of Health, University of North Florida
Cheryll A. Albold Administrative Operations, Mayo Clinic