The document discusses strategies for implementing Web 2.0 in the UK public sector to deliver better public services with fewer resources. It emphasizes engaging citizens and communities better by leveraging social capital and sharing best practices. While the health sector has been slower to realize benefits, the real challenge is changing work processes to meet current expectations. Two case studies are presented: one tool called Spigit that can help organizations unlock employees' ideas, and another initiative to increase adult participation in sport and active recreation.