The document presents insights on artificial intelligence (AI) and machine learning (ML) from John C. Liu, highlighting their roles in various sectors like healthcare, banking, and retail. It discusses projected spending growth in AI, which is expected to reach $52.2 billion by 2021, and identifies key applications and innovations driven by data and cloud computing. The information is presented for educational purposes and should not be used as investment advice.

1. AI & Machine Learning
by John C. Liu, Ph.D. CFA
Nashville CIO Council
November 9, 2018

2. Disclaimer
THE INFORMATION SET FORTH HEREIN HAS BEEN OBTAINED OR DERIVED FROM SOURCES GENERALLY
AVAILABLE TO THE PUBLIC AND BELIEVED BY THE AUTHOR TO BE RELIABLE, BUT THE AUTHOR DOES NOT MAKE
ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, AS TO ITS ACCURACY OR COMPLETENESS. THE
INFORMATION IS FOR EDUCATIONAL PURPOSES ONLY AND IS NOT INTENDED TO BE USED AS THE BASIS OF ANY
BUSINESS OR INVESTMENT DECISIONS BY ANY PERSON OR ENTITY. ALL OF THE INFORMATION CONTAINED IN
THE PRESENTATION IS SUBJECT TO FURTHER MODIFICATION AND ANY AND ALL FORECASTS, PROJECTIONS OR
FORWARD-LOOKING STATEMENTS CONTAINED HEREIN SHALL NOT BE RELIED UPON AS FACTS NOR RELIED
UPON AS ANY REPRESENTATION OF FUTURE RESULTS WHICH MAY MATERIALLY VARY FROM SUCH
PROJECTIONS AND FORECASTS. THIS INFORMATION DOES NOT CONSTITUTE INVESTMENT ADVICE, NOR IS IT AN
OFFER OR A SOLICITATION OF AN OFFER TO BUY OR SELL ANY SECURITY.

3. WHAT WE DO
Cognitive Computing
platform that understands
human communication
OFFICE LOCATIONS:
Nashville
Washington
New York
London
INVESTORS:
Goldman Sachs, Credit
Suisse, Nasdaq, In-Q-Tel,
HCA & Lemhi Ventures
RESULTS PROVEN IN:
Government
Financial Services
Health Care
Data Science
STRATEGIC PARTNERS
DIGITAL REASONING
THE POWER TO IMPROVE YOUR WORLD

4. ARTIFICIAL
INTELLIGENCE:
The ability of a machine
to replicate intelligent
human behavior

5. MACHINE
LEARNING:
The ability to improve
performance on a task
progressively, without
being explicitly
programmed

6. 4 Big Ideas

7. Data Driven Decision Making

8. Cloud Computing

9. Machine Learning

10. COGNITIVE
COMPUTING:
ML + BigData + NLP

11. OUTLOOK

12. WORLDWIDE
SPENDING ON
COGNITIVE AND
ARTIFICIAL
INTELLIGENCE SYSTEMS
WILL REACH $19.1
BILLION IN 2018
SOURCE: IDC

13. 40% OF DIGITAL
TRANSFORMATION
INITIATIVES WILL USE AI
SERVICES.
AI SPENDING WILL
GROW TO $52.2
BILLION IN 2021.
SOURCE: IDC

14. AI Spending in Retail ($3.4B)

15. AI Spending in Banking ($3.3B)

16. AI Spending in Manufacturing ($2B)

17. AI Spending in
Healthcare ($1.7B)

18. WHERE ARE COMPANIES SPENDING?

19. In the Cloud

20. On
Data
Science
Teams

21. On ML Tools

22. On Deep Learning

23. On Microservices/Mesh

24. With
Lots of
Proof-of-
Concepts

25. What is working? WHAT HAS TRACTION?

27. Applications
Majority
• SPAM filtering
• Business Analytics
• Risk Scoring (insurance, banking, credit cards)
Early Adopters
• RPA (e-discovery, QA)
• Customer Service (chatbots)
• Marketing (sales lead automation)
• Behavior Design (captology)

28. Market Effect
Source: Grand View Research

29. The Next 5 Years, We Will See…

30. Innovation in HR Analytics

31. Sales(people)
Automation

32. NLG in News Media

33. Automated Voice
Customer
Service

34. AI in Healthcare

35. MAYBE IN A FEW MORE YEARS.

36. Thank you.
Power to Improve Your World