Sheila Frazier has over 24 years of experience in consumer lending and financial management. She currently works as a consumer lending OJT trainer at Randolph Brooks FCU, where she has trained dozens of new employees over the past 9 years. Prior to her current role, she worked as a senior consumer lending mail loan representative and teller/consumer lending branch representative also at Randolph Brooks FCU. She is skilled in Microsoft Word, typing 40 wpm, and using a 10 key calculator.

1. SHEILA D. FRAZIER
9341 Green Valley Road
Marion, TX 78124
210.273.9715
shlfrazier@yahoo.com
SUMMARY & EXPERTISE
Proven, trusted and reliable professional with 24 years’ experience in the financial field with
demonstrated success and absolute accuracy in financial management and ensuring the
highest quality of service provided to members. I have extensive experience in consumer
lending and in the training of consumer lending representatives to exceed and excel and
provide exceptional member service. I’m a customer service and training expert with decades
of knowledge and demonstrated skills in banking and personnel development.
PROFESSIONAL EXPERIENCE
▪ 2007 – PRESENT: CONSUMER LENDING OJT TRAINER
Randolph Brooks FCU, P.O. Box 2097, Universal City, TX 78148-2097 sfrazier@rbfcu.org
Coach, develop and train new employees on the processing of loan applications, title work,
and finalizing consumer loans. During the eight-week training process, which I coordinate, I
also demonstrate various lending products, services and selling techniques. In the last nine
years, I have successfully trained dozens of new personnel in consumer lending at various
locations around Central Texas. Additionally, I have introduced enhancements to training
resulting in a better coordinated program. Conduct weekly assessments, encourage trainees
to educate members on the products and provide the highest level of quality service to fit
their needs. Implement and maintain operational procedures to maximize efficiency and
service. Regularly collaborate with and encourage cooperation between teams across
departments and locations with the goal of enhancing RBFCU results and quality service for
members. Practice sound problem solving.
▪ 2004 – 2007: SENIOR CONSUMER LENDING MAIL LOAN REPRESENTATIVE
Randolph Brooks FCU, P.O. Box 2097, Universal City, TX 78148-2097 sfrazier@rbfcu.org
As a top performing loan representative, conducted loan application interviews and finalized
consumer loans for thousands of local and out of state members enhancing the business’
bottom line. With customer service as a priority, I educated and assisted members with
information about products that fitted their needs and corresponded with them when
necessary. Made sound decisions based on RBFCU policies and procedures and attended
various training sessions to ensure quality. Also processed title work for auto, boat,
motorcycle, recreational vehicles and ATV’s, for Texas, other states and overseas.
▪ 1992 – 2004: TELLER/ CONSUMER LENDING BRANCH REPRESENTATIVE
Randolph Brooks FCU, P.O. Box 2097, Universal City, TX 78148-2097 sfrazier@rbfcu.org
Performed daily teller duties for 6 months, then promoted to submitting and finalizing on loan
applications in the central processing department. Used accurate, principled financial
methods to ensure exactness on drawers and other cash-handling duties. Practiced sound
decision-making based on RBFCU policies and procedures and attended various training
sessions to ensure quality.
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2. SHEILA D. FRAZIER
9341 Green Valley Road
Marion, TX 78124
210.273.9715
shlfrazier@yahoo.com
EDUCATION
▪ Attended Southwest Texas State University (Texas State) in San Marcos 1984-1987
SKILLS
▪ Microsoft Word
▪ Keyboard (40 wpm)
▪ 10 Key Calculator
TRAINING
▪ Texas Credit Union League Staff Training Course 1998
▪ Staff Training and Recognition (S.T.A.R.)
REFERENCES
▪ Mark Sekula, EVP - Chief Lending Officer, RBFCU, msekula@rbfcu.org,
210.637.4179
▪ Nancy Glennon, VP - Consumer Lending Call Center, RBFCU, nglennon@rbfcu.org,
210.637.3699
▪ Liza Pankau, AVP - Consumer Lending Call Center, RBFCU, lpankau@rbfcu.org,
210.637.3626
▪ Drek E, Figueras-Mejias, AM - Consumer Lending Call Center, dfigueras@rbfcu.org,
210.637.3642
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