Courtney Smith has over 5 years of experience in administrative, customer service, and sales roles. She has a strong work ethic and is skilled in written and verbal communication, maintaining files and records, and providing excellent customer service. Currently she works as an Inside Sales and Project Coordinator for an asphalt company, where she schedules crews, sells services, and maintains client relationships.

1. Courtney Smith
937 Main Street  S. Weymouth, MA 02190
781.361.5257  courtneyelizabeth5667@gmail.com
SUMMARY
Self-motivated individual with years of work experience in administrative and customer service
environments. Skilled in written and verbal communications, editing, research and problem solving.
Recognized among peers and supervisors as being goal oriented and highly motivated with a strong
work ethic.
PROFESSIONAL EXPERIENCE
T and K Asphalt Services, Whitman MA
Inside Sales/ Project Coordinator( April 2016- Present)
 Accounts payable
 Providing the best customer service to our customers
 In charge of the everyday scheduling for the crews
 Selling Asphalt, Paving and Sealcoating services
 Maintaining positive client relationships
Encompass Insurance, Quincy MA
Claims Service Specialist (July 2014 - April 2016)
 Organize and maintain confidential files and correspondence
 Reach targeted performance goals to support industry leading standards
 Cross-train employees on new processes
 Serve as key point of contact for policyholders
 Organize and update medical files regarding personal injury claims
 Call providers of injured insureds to obtain medical records
 Schedule, confirm and facilitate customer service meetings regarding team processes for
development
 Handling subrogation and filing Arbitrations in E- Subro Hub
 Total loss assisting as necessary: Setting up total losses, keeping track of salvage folders, payments
and handling lienholder pay-offs
The Paper Store, Hingham MA
Sales Associate (April 2012 - Aug. 2013)
 Responsible for registers, Print Studio and jewelry
 Maintain a strong work ethic with a focus on customer service, particularly during busy holiday
seasons
 Train and coached new hire employees
EDUCATION
Quincy College, Paralegal Studies
Sept 2013 - Present
Curry College, Psychology
Sept 2009 - June 2013
PROFESSIONAL SKILLS

2.  Time Management
 Able to work in a fast pace environment
 Strategic planning
 Teamwork
 Training
 Customer Service