Sheena Hodge has over 7 years of experience in various roles at Bank of America related to loan processing, quality control, and insurance claims. She currently works as a Senior Loan Processor Specialist and Loan Originator. She holds a Bachelor's and Master's degree in Accounting from the University of Texas at Dallas and an Associate's degree in Accounting from Dallas Community College.

1. Sheena Hodge
205 Pagoda DR.
Anna, Texas 75409
Sheena.Njoroge@yahoo.com Home: 469-274-2424
Objective
I look forward to working in an environment, where my professional skills as well as
educational qualifications are utilized for the benefit of the organization. I also offer my
proficiency in accounting principles, along with a command over computer applications
like Excel, Word and Access for the efficient management of the organization.
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PROFESSIONAL EXPERIENCE
BANKOF AMERICA-Plano,Texas 2015 to Present
Sr. Loan Processer Specialist / Loan Originator
Maintain pipeline report and notify management of status as needed. Process the documents received for each file,
verifying the accuracy and completeness of each document. Prepare funds request documents for wiring funds to closing.
Make recommendations for procedural changes to increase efficiency.
 Assure that all customer’s files are complete and in compliance with regulatory agencies and
internal policies
 Handle a case-load of loans to process funding and underwriting, and verificationof
documentation
 Act as a liaison between borrower, underwriter, and lender
 Providecustomer with timely and periodic status updates of their loan application
BANKOF AMERICA-Plano,Texas 2013 to 2015
Loan Modification Appeals Specialist / Case Management Process Support
Hands on experience in performing required loan modification and work in a loss mitigation environment.
 Gather and verify loan documentation, whichcould include making outbound phone calls to loan
customers and business partners
 Exceptional knowledge of mortgage processes and guidelines
 Handle a case-load of loans to process funding and underwriting, and verificationof
documentation
 Identify,document, and correct identified errors with loan documentation, loan process and
programs
 Ensure accuracy and highest quality assurance standards

2. BANKOF AMERICA-Plano,Texas 2011 to 2013
Quality Control Analyst / Flood Team Lead/ Insurance Vendor Management Group
Assist in ensuring Mortgage Servicing Operations are in compliance with applicable regulation, laws, internal and
external policies.
 Execute and continually refine process forreview of transactions for loans in a floodzone
including origination, trigger events, policy renewals, lender placement, vendor quality
monitoring, and remaps to determine quality in terms of compliance with regulations and
company policy.
 Support business operations by partnering with various lines of business to confirm exceptions,
determine root causes, drive control enhancements and develop corrective action plan.
 Collaborate withlines of business to validate that observations identified by internal analysts are
remediated within established deadlines.
 Serve as floodinsurance Subject Matter Expert to Insurance Quality Team
 Review floodzone determinations to ensure they correctly identify the property on whichthe
collateral is located.
BANKOF AMERICA-Plano,Texas 2010 to 2011
Home Loan Servicer/ Property Claims Escalations
Provide first call resolution on inquiries, requests and problems. Take personal ownership to ensure every customer is
completely satisfied with resolutions to questions concerning general information, products/services and complex service
issues. Also in my current position Iam responsible forevaluating property insurance claims. As well as reviewing complex
coverage issues. I resolve escalated customer disputes, and assist in development of claims processes and procedures.
 Insurance professional with specific experience in commercial property, casualty,and flood
insurance
 Performs routine account-related transactions. Involvesreferring customers to the appropriate
line of business forproducts not supported
EDUCATION AND TRAINING
Bachelor of Science in Accounting & Master of Science in Accounting  UNIVERSITY TEXAS AT DALLAS –
Richardson, Texas – Estimated Graduation May 2017
Associate of Arts in Accounting  DALLAS COMMUNITY COLLEGE – Dallas, Texas
Diploma  DavidW. Cater High School– Dallas, Texas