This document discusses workflow and business process management (BPM). It defines key BPM terminology like BPMN and BPEL. It describes how Visio and SharePoint can be used for basic workflow and process modeling, but have limitations without additional customization or integration with full BPM systems. Full BPM systems provide capabilities like process engines and analytics that go beyond what products like Visio and SharePoint offer out of the box. The document demonstrates integrating SharePoint and BizTalk to provide an augmented BPM solution.