Shannon Gilmore is seeking a strategic opportunity to leverage her extensive IT management experience. She has over 20 years of experience managing teams and projects across various roles. Currently, she manages a team of 9 programmers responsible for developing and maintaining software applications. Her skills include leadership, risk management, software development processes, and working with customers to meet their needs.

1. Shannon L. Gilmore
2994 Cumberland Berkley, MI 48072
248-840-5366
MMann357@gmail.com
Objective: Lookingfora strategicopportunitythatallowsme toleverage myextensive ITManagementleadership
experience, developnew skills, andbe directlyinvolvedin acompany’sfuture.
I believethe functionof ITisto provide dataandsystemsto the customerthatenablesdecisionmaking. Todo thisan IT
Manager mustconstantlybe aware of businessprocesses,dataflow betweensystems,andleverage technology. Ienjoy
workingwithmanagementandcustomerstoprovide thistype of service.
SkillsSummary:
 Natural leaderandorganizerof people andprojects
 Abilitytomanage risksandmultiple projects understressfulcircumstances
 Experience creatingSOW,Requirementsdocuments,andfamiliarwithall aspectsof SDLC
 Managed staff of up to 35 employees
 Budgetresponsibilitiesformillions
 Ledprojectsto evaluate andchoose new ERP,HR, andCRM software
 PMP CertificationExamscheduledforJune 2015.
 Abilitytoworkwithconflictingandvague direction
 Ledmany processimprovementeffortsincluding:code reviews,regressiontestbed,systemintegration,
problemtracking,code promotionandversioncontrol.
 Workedextensivelywithinternalcustomerstoprovide projectandmaintenance services.
 Ledthe CMMI initiative formydepartment
 Responsible forCQMSprocess,formy department,thatisusedtoretainthe Company’sISO9000 certification
Experience:
BeneSys– September2014 to March 2015
ApplicationDevelopmentManager
I manage the day to day workloadfora teamof 20 developers. ThisincludesmaintainingSLAsonfixes,removing
barriers,andmanagingconflictingprioritieswithlimitedresources. Iworkwiththe Businessteamtobringon new
clients,make enhancements,andfix issuesinthe BenefitDrivenApplication. Iam directlyresponsible forateamof 9
Programmerswhoare responsible forthe PensionModule of the BenefitDrivenApplicationaswell asthe Employeeand
EmployerWebsites.
Compuware Corporation – September1992 to September2014
InformationServices
IT Manager. Web Development. July2012 – September2014
Leda special projecttoreviewourCRMprocessesandsystemsandmake recommendationsforsoftwareapplications
neededtosupportourMainframe businessunit. Processtobe reviewedincludedSalesAutomation,Marketing
Automation,CustomerSupport,andCustomerPortal.

2. Ledan accelerated3weekprojecttoevaluate andrecommendnew ERPandHR software packagesforCompuware.
These effortsalsoincludedevaluationsof PricingConfigurators,GlobalPayroll,andSingle SignOnsoftware.
My dayto day responsibilitiesare tomanage 8 technical professionalsandprojectstosupportCompuware'sMarketing
department, Compuware'scustomerfacingwebsite,andourcustomersupportwebsite. Ihave budgetandstaffing
responsibilities.One of ourmajorprojectsonthe Webteam wasthe upgrade of our ContentManagementSystemto
Adobe CQincludingTranslationsforlanguage translationandAkamai forworldwide deliveryof content. Iamcurrently
the IS representative forthe ISDepartmentexternal ISO9000QualityCertification.
IT Manager. ApplicationDevelopment. August2000 – July2012
I was responsible fordailymanagement forupto 35 professionalstaff includingbudgeting. Isuccessfullymanaged
multiple applicationdevelopmentprojects thatwere developedinJava,Optimal J,andUniface. Istaffedthem,drove
developmentprocesses,managedrisks, resolvedissues, andinterfacedwithotherISgroupsandthe internal customer.
I was the IS representativeforthe CMMlevel 2 projectworkingwiththe technologycrossfunctional teamandhelpingIS
developmentsetstandardsanddevelopprocessestoallow forsuccessfulcertification. I workedwiththe development
staff on creatingan automatedtestbed forone of ourapplications, code buildprocess,andcodingstandards. Iworked
withmanagementandcustomerstocreate better systemintegrationwith lessduplicationof data.
Project Manager.June 1998 - August2000
Projectmanagedseveral developmentprojectsincluding the CompensationPlanningapplication whichwasusedtoplan
salaryincreasesandpromotionsforthe entire company. I tookthisprojectfrom the requirementstoGA,personally
workingonrequirements,design,andmanagingthe developmentstaff.
Developer. January 1996 – June 1998
DeveloperonSalesPipeline andForecasting(SPF) Uniface application,Unix,Oracle database.
Professional Services
Developer. January 1995 –January1996 Client:State of Michigan and Compuware Corporation
QA Analyst. March 1994 – December1994 Client:State of Michigan
CustomerSupport Analyst. September1992 – March 1994 Client:FordMotor Company
Education:
BS inComputerScience Wayne State University1992
MBA Wayne State University 2001
Additional:
CompuwareWomen’sAssociation. 2009 – 2014. HeldvariousboardpositionsincludingPresident,Vice President,Chair
of Professional Development,andChairof Membership. Iheadedupthe creationof the EmpowermentSeriesNetwork
whichwasa collaborative effortof Compuware,Blue CrossBlue Shieldof Michigan,Deloitte,GM,DTE, and Trinity
Health. The group organizedeventstoenrichthe personal andprofessional livesof employeesatthe companies.
Owner – CanterburyVines Studios LLC. JewelryDesign. Iamresponsible forall aspectsof the company. Design,
Prototype,fabrication,marketing,sales,website maintenance,andfinancials.