Hema Kalbagilmath has over 16 years of experience as a PMI and ITIL certified project manager. She has successfully managed projects worth over $5 million annually in industries such as banking, securities, and manufacturing. Some of her roles include program manager, service delivery manager, and senior project manager for clients such as Xerox, Akzo Nobel, Capital One, and State Street. She has extensive experience leading multi-location teams, managing budgets, schedules, and deliverables, and implementing process improvements.

1. HEMA KALBAGILMATH Contact No:9900145373
Email:Hema.kalbagilmath@gmail.com
Experience Summary:
 PMI Certified, ITIL Certified Project Manager and by successfully executing projects with 50+ team
members.
 16 years of experience in the field of IT with core focus on Service Delivery Management, Project
Management, and Portfolio Management.
 Handled projects worth 5+ million USD revenue per year.
 Hands on experience in Managing Projects in ITIL and CMMi Quality Framework.
 Worked with solution team and participated in RFP/Bidding process.
 Handson experienceinworkingandmanagingProjectsin InvestmentBanking, Securities, Banking
and Credit Card, Manufacturing domain.
 Successfully managed Application Development, Maintenance projects, Production Support and
Managed Service Projects in Various Technologies.
 Hands on People management experience in multi located project teams.
Technical Experience Summary:
 Proficient in RDBMS systems like Sybase and Oracle.
 Proficient in Perl, CGI-Perl, Java Web technologies.
 Working knowledge various Data Warehouse tools like Data Stage, Ab-initio.
 Managed Projects in SharePoint, SAP, Open Text Content Management, Zylab technologies.
 Trained in Mongo DB.
Work Experience:
 Senior Project Manager : May 2000 – till date WIPRO TECHNOLOGIES, INDIA
Certifications:
 PMI Certified Project Manager, 2016.
 ITIL Foundation Certified in IT Service Management, 2016.
 PMAcademy Certification for Project Management (WIPRO certified Project Manager), 2009.
 Securities 201 (Advanced Securities training conducted by WIPRO).
 Agile 101 Certification on Agile Development (training conducted by WIPRO).
Trainings Attended:
 Scrum Master Training by Scrum Alliance.
 Future Manager Program (WIPRO training on soft skills)
 Accelerate Program(WIPRO trainingfor ProjectManager, covers7 habitsof highlyeffective people,
Presentation skills, Decision making)
Education:
 1995 – 1999 B.E (Computer Science and Engineering) from Karnataka University, INDIA

2. HEMA KALBAGILMATH Contact No:9900145373
Email:Hema.kalbagilmath@gmail.com
Awards:
 Excellent Performance in Integrated Project Management training conducted by WIPRO
Technologies.
Key Projects:
Project #1: Program Manager – Enterprise BusinessPlatform Developmentand Maintenance, Xerox
[Nov 2016 – till Date]
Program isaboutmanagingApplicationDevelopment&Maintenance Projectsformanagingbusiness
platformforcustomer.The Program hadmultiple technologieslikeSolarisOS,Oracle 10G,OWB, Java,
WebFocus.
ResponsibilityasProgram Management:
 Onsite/Offshore TeamManagement
 Estimation,Project Planning,Resource Allocationformultiple projects.
 Responsible forthe overall ProjectDelivery.
 Identificationof VariousProcessimprovements.
 Implementationof Automationstoimprove Productivity.
 HandlingInternal andexternal Audits.
 RiskManagementat overall Programlevel.
 Managing andReportingService LevelAgreements(SLA) andproject’sKPI
 Work Order& Change RequestResponses.
 Statusupdatesto Top Management.
 Managing OperatingParameters.
Project #2: Service DeliveryManager – ApplicationSupport - Akzo Nobel,Europe [2014 – Sep2016]
Projectisabout managingManagedServicesProjectprovidingapplicationSupportinmultiple
technologieslikeSAPfunctional Support,SharePoint,OpenTextandZylabtechnologies
ResponsibilityasService DeliveryManager:
 Multi locationTeamManagement.
 Managing ITIL Complaintprojects.
 Responsible forCustomerStatusreporting,managingcustomerexpectationsandsatisfaction.
 Identificationof VariousProcessimprovements.
 Implementationof Lean, Automationstoimprove Productivity.
 HandlingInternal andexternal Audits.
 RespondingtoChange Requests, WorkOrder,RFPand RFI Responses.
 Statusupdatesto Top Management.
 KnowledgeManagement.
 RiskManagement,Tracking,contingencyandmitigationplans,RisktrackingandClosure.
 Managing OperatingParameters,ServiceLevelReporting, andTeammanagement.
Project #3: SeniorProject Manager – CORE PROJECT DELIVERY, Capital One UK [2013-2014]

3. HEMA KALBAGILMATH Contact No:9900145373
Email:Hema.kalbagilmath@gmail.com
Program isaboutmanagingApplicationDevelopment& Maintenance ProjectsformanagingCreditcard
platformforcustomer.The Program hadmultiple technologieslikeSolarisOS,Oracle 10G,Ab-initio,
Tera data, Java,SOA.
ResponsibilityasSeniorProject Management:
 Onsite/Offshore TeamManagement
 Estimation,ProjectPlanning,Resource Allocationformultiple projects.
 Responsible forthe overall ProjectDelivery.
 Identificationof VariousProcessimprovements.
 HandlingInternal andexternal Audits.
 RiskManagementat overall Programlevel.
 Managing andReportingService LevelAgreements(SLA) andproject’sKPI
 Work Order& Change RequestResponses.
 Statusupdatesto Top Management.
 Managing OperatingParameters.
Project #4: Project Manager Role - Capital One,UnitedKingdom[2011- 2013]
ProjectsexecutedatCapital One,UnitedKingdomasaProjectManager:
1. SecondCard
ProjectDescription:The Second Cardpropositioninvolvedinextendingcreditcardfacilitiesto
newcustomersonthe conditionthattheyprovide Capital One withasumof money(the “securitysum”)
to act as collateral againsttheircreditline.
2. PCI DSS Compliance Projects
ProjectDescription:Capital one UKhasdone changesto theirdataware house anddata flowsto
become PCIDSS Complaint.Projectiscome upwithgenericutilitytoencryptanddecryptCardnumber
usingVoltage tool anduse theminvariousdata flows.
3. Ab Intio Upgrade
ProjectDescription:Capital one UKmovedfromAbIntio2.15 from AbIntio3.0.5 version.
Projectisto identifythe changesrequiredtomigrate existinggraphstolaterversionandimplementing
it to production.
ResponsibilityasProject Manager :
 ProjectDelivery –ResponsibleforDataware house projects
 Deliveryof variousdeliverablesof the projectsmeetingServiceLevelAgreements(SLA) and
project’sKPI.
 DefectManagement – Monitoring&Tracking the defectsloggedinHPQualityCenterduring
SystemTestingandSystemIntegrationTesting
 CommunicationandCoordination –CommunicatingandCoordinatingwithonshore/offshore
ProjectManager andTechnical Leadsensuringrequests,queriesandissuesfacedbyoffshore
teamare addressed.
 RiskManagement– Identifying,PreparingMitigationandContingencyPlans,Trackingand
Closure.
 StatusReporting– Statusreportsto the stakeholdersondaily,weeklyandmonthlybasis
 Work Order– Responsible of FixedPrice WorkOrderresponse (Projectestimation,resource
loading,WorkOrderresponse)
Project #5 Technical Project Manager –State Street [2009 – 2011]
1. Project Runway

4. HEMA KALBAGILMATH Contact No:9900145373
Email:Hema.kalbagilmath@gmail.com
Project Description:Blackrock is State Street’s customerwhichisusingPortfolioAccountingSystem
(PAS) andhas around30 applicationsforvarioususe like Trade/Security/Holdings/Taxlot/General
Ledger/Fundshares.The projectistodevelopnew dataloadsandextractsswitchthe datasource from
PASto Financial DataRepository(FDR).
2. FDR Enhancements
ProjectDescription:FDRisdata ware house builtonexistingapplicationcalledClientService
WorkStation(Financial DataRepository).The projectistoreceive datafrommainframe applicationin
the form of tag/value pairandare parsedusingMessage ParserPrograms.The applicationbuiltisalmost
real time. Projectisto maintainanddevelopnew requirements
Environment:Sybase,Oracle,PL/SQL,SQL*Plus,UNIXShell scripts,Perl,CGI-Perl,HTML, ClearCase
Responsibilityasa Technical Project manager
 Deliveryof HighLevel Designsforthe projectsdeliveredbyWipro
 Ensuringthe Technical Designof varioussystemsmeetsthe requirementsandHighLevel
Design.
 Designwalkthrough withArchitects,BusinessAnalystsandSMEs
 Estimationof projects
 Deliveryof Physical datamodelsusingErwin
Project #6 ApplicationSupport ProjectManager –State Street[2008- 2009]
Varioussuccessful projectsexecutedatState Streetas ApplicationSupportManager:
1. Project: CSW Production Support
ProjectDescription:CSWisan applicationaddressingthe datarequirementsof the clientsof State
Street.The fundsdataflowsdownfromthe mainframe systemsbywayof message packetsandgets
processed sequentiallyandthe datagets loadedintothe Oracle database.The extractprocessthengets
triggeredandgeneratesthe reportsandstoresthemintothe warehouse database.These dailyand
monthlyreportscanbe accessedbyvarioususersacrossdifferentgeographiclocationsusingafrontend
applicationcalled`Insight'.
2. Project:EDW Support
ProjectDescription:State Street'sIMSapplicationisapplicationwhichismainlyusedinMiddleandBack
office Operations.EDWback enddatabase forIMS. EDW applicationreceivesthe datafromvarious
otherapplicationsinthe formflatfiles.The filesare processedandconvertedinthe formatwhichis
requiredtoloaddata intoEDW application.The projectistobuildenhancementstomeetnew client's
requirementsandprovidingsupporttothe existingclients.
Environment:Sybase,Oracle,PL/SQL,SQL*Plus,UNIXShell scripts,Perl,CGI-Perl,HTML, ClearCase
ResponsibilityasApplicationSupport Manager
 ProjectDelivery - Deliveryof variousdeliverablesof the projectsmeetingService Level
Agreements(SLA)
 ProductionSupportManagement –Monitoring& Trackingthe ProductionIncidents
 CommunicationandCoordination –CommunicatingandCoordinatingwith onshore/offshore
ProjectManager andTechnical Leadsensuringrequests,queriesandissuesfacedbyoffshore
teamare addressed
 StatusReporting– Statusreportsto the stakeholdersondaily,weeklyandmonthlybasis
 Transition – InvolvedintransitionactivitiestogainknowledgefromState StreettoWiproteam
 ProcessImprovement –Responsibleforidentifyingrepeatedtasksandautomatingthemto
reduce the incidentcount.