Mohammad Randera is an experienced IT professional with over 25 years of experience leading IT operations and service desk teams in healthcare, financial services, and consulting industries. He has a proven track record of improving processes, meeting tight budgets and deadlines, and developing high-performing teams. The document provides details on his professional experience at Kaiser Permanente, Charles Schwab, and other organizations, highlighting achievements in onboarding improvements, customer satisfaction increases, and cost savings initiatives.
This document is a resume for Gary Terrill, an IT professional with over 25 years of experience in areas such as technology strategy, project management, operations management, and vendor negotiation. He has worked across multiple industries implementing large-scale enterprise systems. His core competencies include technology strategy, project management, integration management, and team management. His professional experience includes roles at GTELIT Consulting, Apex System/Capital One, Verizon Enterprise Solutions, Florida Department of Transportation, and Vista Health Plan/HealthNet.
Marcus Jellerson has over 20 years of experience in technical management, program management, and customer service across the telecommunications, defense, and aerospace industries. He has a proven track record of successfully completing complex projects on schedule and within budget. Jellerson holds an MBA and multiple professional certifications. He is currently an Electronics Field Service Engineer at Lockheed Martin, where he provides global support for Army customers.
Gyasi O. Johnson has over 12 years of experience in information systems security, system administration, networking, and technical customer service. He currently works as a Technical Customer Service Representative Lead and Network Operations Center Administrator at Spireon in Irvine, CA, where he manages a team of representatives and led efforts to create standardized processes. Prior to this, he held several roles including systems administrator, security officer, radio frequency tester, and lead enumerator. He has a background in the U.S. Marine Corps and holds an Associate's degree in Computer Science and a Bachelor's degree in Information Systems Security.
Linda Jenkins has over 24 years of experience in the retail grocery industry, including 16 years of requirements analysis and project leadership. She has expertise in system integration, application release management, and triaging system incidents across various industries. Her experience includes leading a national retailer through front-end system implementations and standardizations. She has a strong background in project management, business analysis, quality assurance testing, and software documentation.
This resume is for Hugh E. Thomas, an experienced Program Manager with over 20 years of experience leading teams and managing projects in the telecommunications industry. He has held Program Manager and Director roles at Hewlett Packard and Cisco Systems, where he oversaw teams of over 100 personnel and led successful delivery of software and hardware projects. He has expertise in project management, vendor management, operations management, and building strategic partnerships.
Timothy C. Halas is a senior-level IT and project management professional with over 30 years of experience in telecommunications strategy and enterprise initiatives. He has a proven track record of reducing costs, improving processes, and integrating acquisitions. Currently he is the Manager of Network and Telecom at General Growth Properties, where he has initiated programs reducing costs by over $36,000. Previously he held leadership roles at BMO Harris Bank, Washington Mutual Bank, Northwestern University, Anixter Inc., and Trustmark Insurance, consistently delivering projects on time and under budget.
Morgan Lane Crampton is a Project Management Professional with over 15 years of experience managing projects across various industries including VOIP, infrastructure, IT, and construction. He currently works as a Senior Project Manager at Total Technologies in Houston, Texas where he oversees 25-30 active projects at a time. Prior to his current role, he worked as a Senior Project Manager for WalkerComm in Pearland, Texas and has extensive experience managing complex VOIP implementation projects for large clients such as JPMorgan Chase Bank, Harris County, and Waste Management.
Reginald Marshall has over 15 years of experience as a senior network support engineer and administrator. He has expertise in root cause analysis and resolving a broad range of customer issues. Marshall is skilled in managing teams supporting enterprise systems across LAN, WAN, telecommunications, and IT. He has a proven ability to take on large projects and create processes that optimize service delivery meeting SLA requirements. Marshall has certifications including CCNA, CCDA, and is currently working towards his CCNP.
This document is a resume for Gary Terrill, an IT professional with over 25 years of experience in areas such as technology strategy, project management, operations management, and vendor negotiation. He has worked across multiple industries implementing large-scale enterprise systems. His core competencies include technology strategy, project management, integration management, and team management. His professional experience includes roles at GTELIT Consulting, Apex System/Capital One, Verizon Enterprise Solutions, Florida Department of Transportation, and Vista Health Plan/HealthNet.
Marcus Jellerson has over 20 years of experience in technical management, program management, and customer service across the telecommunications, defense, and aerospace industries. He has a proven track record of successfully completing complex projects on schedule and within budget. Jellerson holds an MBA and multiple professional certifications. He is currently an Electronics Field Service Engineer at Lockheed Martin, where he provides global support for Army customers.
Gyasi O. Johnson has over 12 years of experience in information systems security, system administration, networking, and technical customer service. He currently works as a Technical Customer Service Representative Lead and Network Operations Center Administrator at Spireon in Irvine, CA, where he manages a team of representatives and led efforts to create standardized processes. Prior to this, he held several roles including systems administrator, security officer, radio frequency tester, and lead enumerator. He has a background in the U.S. Marine Corps and holds an Associate's degree in Computer Science and a Bachelor's degree in Information Systems Security.
Linda Jenkins has over 24 years of experience in the retail grocery industry, including 16 years of requirements analysis and project leadership. She has expertise in system integration, application release management, and triaging system incidents across various industries. Her experience includes leading a national retailer through front-end system implementations and standardizations. She has a strong background in project management, business analysis, quality assurance testing, and software documentation.
This resume is for Hugh E. Thomas, an experienced Program Manager with over 20 years of experience leading teams and managing projects in the telecommunications industry. He has held Program Manager and Director roles at Hewlett Packard and Cisco Systems, where he oversaw teams of over 100 personnel and led successful delivery of software and hardware projects. He has expertise in project management, vendor management, operations management, and building strategic partnerships.
Timothy C. Halas is a senior-level IT and project management professional with over 30 years of experience in telecommunications strategy and enterprise initiatives. He has a proven track record of reducing costs, improving processes, and integrating acquisitions. Currently he is the Manager of Network and Telecom at General Growth Properties, where he has initiated programs reducing costs by over $36,000. Previously he held leadership roles at BMO Harris Bank, Washington Mutual Bank, Northwestern University, Anixter Inc., and Trustmark Insurance, consistently delivering projects on time and under budget.
Morgan Lane Crampton is a Project Management Professional with over 15 years of experience managing projects across various industries including VOIP, infrastructure, IT, and construction. He currently works as a Senior Project Manager at Total Technologies in Houston, Texas where he oversees 25-30 active projects at a time. Prior to his current role, he worked as a Senior Project Manager for WalkerComm in Pearland, Texas and has extensive experience managing complex VOIP implementation projects for large clients such as JPMorgan Chase Bank, Harris County, and Waste Management.
Reginald Marshall has over 15 years of experience as a senior network support engineer and administrator. He has expertise in root cause analysis and resolving a broad range of customer issues. Marshall is skilled in managing teams supporting enterprise systems across LAN, WAN, telecommunications, and IT. He has a proven ability to take on large projects and create processes that optimize service delivery meeting SLA requirements. Marshall has certifications including CCNA, CCDA, and is currently working towards his CCNP.
This document is a resume for Arathy Treesa Jose seeking opportunities as a Software Engineer or QA Automation Engineer. She has a MS in Software Engineering from San Jose State University with a 3.5 GPA and a Bachelors in Electronics Engineering from India with a 3.65 GPA. Her skills include programming languages like Java, C#, and tools like Selenium, Appium, Jenkins, Jira. She has over 3 years of work experience in software automation engineering roles developing test automation frameworks and conducting various types of testing. She also has experience with version control and continuous integration tools. Her projects include mobile app testing, a stock market analysis app, an emergency healthcare app, and an e-commerce order management system.
Bruno De Meo is an Italian food technologist seeking a dynamic opportunity to expand his skills. He has over 5 years of experience in food R&D and product development for companies like Nomad Foods and Iglo Group. Currently he is the project stream leader for frozen food product transfers between European factories at Nomad Foods. He holds a Master's degree in food technology and has experience in areas like frozen food, extrusion, quality assurance, and brewing/malting.
Windows Mobile application for OnRelay Assistant.
Visual Studio 2005
Developer
Developer
Projects with Synchronica (Feb 2005 till 06/2007)
OMA DS Client for Windows Mobile: Developed OMA DS client for
Windows Mobile using C++ and Windows API.
Visual Studio 2005,
C++
Developer
OMA DM Client for Windows Mobile: Developed OMA DM client for
Windows Mobile using C++ and Windows API.
Visual Studio 2005,
C++
Developer
OMA DS Client for Palm OS: Developed OMA DS client for Palm OS
using C/C++.
CodeWarrior, C
Artem Scherbachuk worked as a senior iOS engineer for StarMaker Interactive from January 2016 to August 2016. As the VP of Engineering, Christian Howes directly oversaw Artem's work and found him to be a top-tier iOS developer who was highly knowledgeable, experienced, and professional. Artem quickly learned the company's product and codebase and made many valuable contributions and suggestions that improved the live app. He also communicated well with the team and went above and beyond to help the company succeed in their goals.
This document is a resume for Bruno Moureaux that outlines his qualifications, education, professional experience, volunteering experience and language skills. It summarizes that he has leadership experience directing children in Taiwan, strong interpersonal skills from interacting with the public, and persuasion and computer skills. His education includes an International Business degree from Concordia University and certificates from Université de Montréal and McGill University. His professional experience includes being a brand ambassador and line packager. He has also volunteered at the Just for Laughs festival and participated in a project teaching English in Taiwan.
Stefan DeClerck is seeking an internship in technology and has 6 years of experience developing iOS apps. He has launched 5 apps on the iTunes Store and worked at 3 startups. DeClerck teaches iOS development courses online through Udemy and mentors developers on Codementor.io. He is skilled in Swift, Objective-C, and technologies like Firebase and Parse. DeClerck interned at HealthTap and worked on their snapshot feature, and was the lead developer for the ReachFit fitness app. He is currently developing the official app for his high school.
Friedrich-Wilhelm Drees has over 20 years of experience in software engineering and management roles at companies including Apple, Wired, E4 Elecede Technologies, formac Elektronik GmbH, and Siemens AG. He currently serves as a Senior Engineering Manager at Apple, where he leads teams developing media playback features across Apple operating systems and contributes to framework APIs and standard bodies.
Peter Sze is seeking a Sys Ops Engineer position where he can utilize over 11 years of experience as a Linux systems administrator. He has extensive experience creating and maintaining over 40 virtual and physical servers running Linux, Tomcat7, and MySQL. As an Operations Engineer, he automated server deployment, monitoring, and backups using scripts to reduce time from days to 1 hour. He is proficient in Linux, VAX/VMS, NT, UNIX, C, Python, Perl, DCL, COBOL, Fortran, MySQL, Microsoft Office, Google Apps, and is fluent in Cantonese with experience in French and Mandarin.
Saurabh Gupta has over 5 years of experience developing iOS applications using Objective-C, Swift, and various iOS frameworks. He has extensive skills in designing architectures, implementing features, debugging, and deploying applications to the App Store. His background includes working on projects for companies like MobiKwik, MakeMyTrip, and others.
I can try to make iOS apps like Snapchat, Tinder, Whatsapp and all different kind of apps in iOS with Swift , with the features like text messages, photos, videos, locations sharing feature, Facebook, Gmail login authorization, Gmail Authorization , Paypal Integration and as well as I can make Uber (travel related) kind of app also in swift for iOS app. I am a self starter and am a person with curiosity of learning new things and spending time onto R&D of new libraries. I have also done few more courses in Lynda.com all related to iOS.
SIN KUAN IEONG has a Bachelor of Art in Geography from the University of Arizona with a 3.85 GPA and a minor in minority and diversity studies. She has experience with GIS, cartography, Java, HTML5, CSS3, and accounting certification. Her project experiences include a case study on Tucson's water reuse program and a research project on improving Tucson's bike infrastructure. She has experience volunteering at a food bank and church. Previously, she assisted teaching geography in middle school in Macau, China.
Mohammad Randera is an accomplished senior IT professional with over 30 years of experience in IT operations, service desk management, and healthcare IT. He has a proven track record of leading high-performing teams and implementing process improvements that increase efficiencies. Most recently, he worked as an IT manager at Kaiser Permanente where he improved new hire onboarding times by 35% within the first year.
Terence Sowers has over 35 years of experience as an accountant and business analyst at Pacific Gas and Electric Company. He developed advanced Excel models that improved project evaluation and identified issues. As a project manager, his projects came in on time and under budget. He retired from PG&E after receiving numerous awards for innovation, cost savings, and cost prevention. He has expertise in financial accounting, project management, and business analysis.
Mullah Abdulla has over 2 years of experience working for Infosys as an escalation lead, incident coordinator, and subject matter expert. He has technical skills in languages like SQL, PL/SQL, C, Java, and technologies like HTML, SQL Server 2008 R2, and Windows servers. Currently he works on the Microsoft Network Accounts Management project as a shift lead, incident coordinator, and SME, handling issues related to Active Directory, Exchange, and Forefront Identity Manager. He is responsible for user and system account administration, provisioning and deprovisioning accounts, and providing tier 2 support.
Luis Negrón Fernández has over 20 years of experience in IT management roles in the pharmaceutical industry. He has a strong technical background and experience overseeing all IT functions including infrastructure, applications, networking, help desk support, and more. He is proficient in project management, SAP applications, and ensuring regulatory compliance. He has a proven track record of successfully implementing systems and initiatives to support business needs.
Luis Negrón Fernández has over 20 years of experience in IT management roles in the pharmaceutical industry. He has a strong technical background and experience overseeing all IT functions including infrastructure, applications, networking, help desk support, and more. He is proficient in project management, software like SAP, and ensuring regulatory compliance. He has a proven track record of successfully implementing systems, establishing best practices, and delivering solutions to meet business needs.
This document contains an executive summary and resume for Karthic Sankaran Ramamurthy, who has over 16 years of experience in project delivery and management. He currently holds roles leading delivery excellence and global delivery tools at Microsoft. Prior experience includes implementing Microsoft Dynamics CRM and Axapta for various industries. He has extensive experience managing projects, teams, budgets, and client relationships.
This resume is for Terry-Lee Hollister, an IT professional with over 15 years of experience implementing productivity tools and applications. Some key experiences include successfully implementing an Oracle Fusion HCM system globally for Cummins, Inc. and gathering requirements to develop a database UML for Tag Mobile's telecommunications order system. Hollister has experience across various industries and technical skills including Oracle, PeopleSoft, SQL, and SharePoint.
Tim Stein has over 10 years of experience in IT knowledge management and customer service roles. He currently works as an IT Knowledge Manager for Chevron Global IT Service Desk, where he manages a knowledgebase of over 7,000 articles used by 250 agents and 10,000 IT personnel. Previously, he held roles as an IT Business Analyst and Special Project Lead at Chevron, and has experience in helpdesk support, website development, and independent tech consulting. He has strong technical skills across various software, operating systems, and networking tools.
Michael Chaffee has over 20 years of experience as a data analyst developing complex metric and scorecard reports using tools like SAP BusinessObjects. He has extensive experience planning, designing, and presenting data extractions. Previously, he worked as a lead nurse managing staffing and scheduling for clinics. He is skilled in business process improvement, cost-benefit analysis, requirements gathering, and problem solving.
Kapil Gandhi has over 8 years of experience in IT infrastructure management, application support, remote infrastructure management, and data center operations. He is currently an Operations Manager at ITC Infotech India Ltd, where he manages a US account involving multiple service lines for over 4000 hotel units across the US. Some of his key responsibilities include planning, directing team efforts, providing leadership, and analyzing and resolving problems. Previously, he worked as an IT Manager at Le Meridien Jaipur where he managed the IT department and ensured systems were compliant with policies. He has experience managing teams, vendors, budgets, and customer relationships.
Kapil Gandhi has over 8 years of experience in IT infrastructure management, application support, remote infrastructure management, and data center operations. He is currently an Operations Manager at ITC Infotech India Ltd, where he manages a team of over 80 people supporting a US-based hospitality client with over 4000 hotel units. Some of his key responsibilities include planning, directing team efforts, delivering results, and providing leadership. Previously, he worked as an IT Manager at Le Meridien Jaipur where he managed the hotel's IT department, systems, and vendors. He has expertise in various technologies, applications, and frameworks such as Oracle Micros, Windows server, networking, databases, and ITIL processes.
This document is a resume for Arathy Treesa Jose seeking opportunities as a Software Engineer or QA Automation Engineer. She has a MS in Software Engineering from San Jose State University with a 3.5 GPA and a Bachelors in Electronics Engineering from India with a 3.65 GPA. Her skills include programming languages like Java, C#, and tools like Selenium, Appium, Jenkins, Jira. She has over 3 years of work experience in software automation engineering roles developing test automation frameworks and conducting various types of testing. She also has experience with version control and continuous integration tools. Her projects include mobile app testing, a stock market analysis app, an emergency healthcare app, and an e-commerce order management system.
Bruno De Meo is an Italian food technologist seeking a dynamic opportunity to expand his skills. He has over 5 years of experience in food R&D and product development for companies like Nomad Foods and Iglo Group. Currently he is the project stream leader for frozen food product transfers between European factories at Nomad Foods. He holds a Master's degree in food technology and has experience in areas like frozen food, extrusion, quality assurance, and brewing/malting.
Windows Mobile application for OnRelay Assistant.
Visual Studio 2005
Developer
Developer
Projects with Synchronica (Feb 2005 till 06/2007)
OMA DS Client for Windows Mobile: Developed OMA DS client for
Windows Mobile using C++ and Windows API.
Visual Studio 2005,
C++
Developer
OMA DM Client for Windows Mobile: Developed OMA DM client for
Windows Mobile using C++ and Windows API.
Visual Studio 2005,
C++
Developer
OMA DS Client for Palm OS: Developed OMA DS client for Palm OS
using C/C++.
CodeWarrior, C
Artem Scherbachuk worked as a senior iOS engineer for StarMaker Interactive from January 2016 to August 2016. As the VP of Engineering, Christian Howes directly oversaw Artem's work and found him to be a top-tier iOS developer who was highly knowledgeable, experienced, and professional. Artem quickly learned the company's product and codebase and made many valuable contributions and suggestions that improved the live app. He also communicated well with the team and went above and beyond to help the company succeed in their goals.
This document is a resume for Bruno Moureaux that outlines his qualifications, education, professional experience, volunteering experience and language skills. It summarizes that he has leadership experience directing children in Taiwan, strong interpersonal skills from interacting with the public, and persuasion and computer skills. His education includes an International Business degree from Concordia University and certificates from Université de Montréal and McGill University. His professional experience includes being a brand ambassador and line packager. He has also volunteered at the Just for Laughs festival and participated in a project teaching English in Taiwan.
Stefan DeClerck is seeking an internship in technology and has 6 years of experience developing iOS apps. He has launched 5 apps on the iTunes Store and worked at 3 startups. DeClerck teaches iOS development courses online through Udemy and mentors developers on Codementor.io. He is skilled in Swift, Objective-C, and technologies like Firebase and Parse. DeClerck interned at HealthTap and worked on their snapshot feature, and was the lead developer for the ReachFit fitness app. He is currently developing the official app for his high school.
Friedrich-Wilhelm Drees has over 20 years of experience in software engineering and management roles at companies including Apple, Wired, E4 Elecede Technologies, formac Elektronik GmbH, and Siemens AG. He currently serves as a Senior Engineering Manager at Apple, where he leads teams developing media playback features across Apple operating systems and contributes to framework APIs and standard bodies.
Peter Sze is seeking a Sys Ops Engineer position where he can utilize over 11 years of experience as a Linux systems administrator. He has extensive experience creating and maintaining over 40 virtual and physical servers running Linux, Tomcat7, and MySQL. As an Operations Engineer, he automated server deployment, monitoring, and backups using scripts to reduce time from days to 1 hour. He is proficient in Linux, VAX/VMS, NT, UNIX, C, Python, Perl, DCL, COBOL, Fortran, MySQL, Microsoft Office, Google Apps, and is fluent in Cantonese with experience in French and Mandarin.
Saurabh Gupta has over 5 years of experience developing iOS applications using Objective-C, Swift, and various iOS frameworks. He has extensive skills in designing architectures, implementing features, debugging, and deploying applications to the App Store. His background includes working on projects for companies like MobiKwik, MakeMyTrip, and others.
I can try to make iOS apps like Snapchat, Tinder, Whatsapp and all different kind of apps in iOS with Swift , with the features like text messages, photos, videos, locations sharing feature, Facebook, Gmail login authorization, Gmail Authorization , Paypal Integration and as well as I can make Uber (travel related) kind of app also in swift for iOS app. I am a self starter and am a person with curiosity of learning new things and spending time onto R&D of new libraries. I have also done few more courses in Lynda.com all related to iOS.
SIN KUAN IEONG has a Bachelor of Art in Geography from the University of Arizona with a 3.85 GPA and a minor in minority and diversity studies. She has experience with GIS, cartography, Java, HTML5, CSS3, and accounting certification. Her project experiences include a case study on Tucson's water reuse program and a research project on improving Tucson's bike infrastructure. She has experience volunteering at a food bank and church. Previously, she assisted teaching geography in middle school in Macau, China.
Mohammad Randera is an accomplished senior IT professional with over 30 years of experience in IT operations, service desk management, and healthcare IT. He has a proven track record of leading high-performing teams and implementing process improvements that increase efficiencies. Most recently, he worked as an IT manager at Kaiser Permanente where he improved new hire onboarding times by 35% within the first year.
Terence Sowers has over 35 years of experience as an accountant and business analyst at Pacific Gas and Electric Company. He developed advanced Excel models that improved project evaluation and identified issues. As a project manager, his projects came in on time and under budget. He retired from PG&E after receiving numerous awards for innovation, cost savings, and cost prevention. He has expertise in financial accounting, project management, and business analysis.
Mullah Abdulla has over 2 years of experience working for Infosys as an escalation lead, incident coordinator, and subject matter expert. He has technical skills in languages like SQL, PL/SQL, C, Java, and technologies like HTML, SQL Server 2008 R2, and Windows servers. Currently he works on the Microsoft Network Accounts Management project as a shift lead, incident coordinator, and SME, handling issues related to Active Directory, Exchange, and Forefront Identity Manager. He is responsible for user and system account administration, provisioning and deprovisioning accounts, and providing tier 2 support.
Luis Negrón Fernández has over 20 years of experience in IT management roles in the pharmaceutical industry. He has a strong technical background and experience overseeing all IT functions including infrastructure, applications, networking, help desk support, and more. He is proficient in project management, SAP applications, and ensuring regulatory compliance. He has a proven track record of successfully implementing systems and initiatives to support business needs.
Luis Negrón Fernández has over 20 years of experience in IT management roles in the pharmaceutical industry. He has a strong technical background and experience overseeing all IT functions including infrastructure, applications, networking, help desk support, and more. He is proficient in project management, software like SAP, and ensuring regulatory compliance. He has a proven track record of successfully implementing systems, establishing best practices, and delivering solutions to meet business needs.
This document contains an executive summary and resume for Karthic Sankaran Ramamurthy, who has over 16 years of experience in project delivery and management. He currently holds roles leading delivery excellence and global delivery tools at Microsoft. Prior experience includes implementing Microsoft Dynamics CRM and Axapta for various industries. He has extensive experience managing projects, teams, budgets, and client relationships.
This resume is for Terry-Lee Hollister, an IT professional with over 15 years of experience implementing productivity tools and applications. Some key experiences include successfully implementing an Oracle Fusion HCM system globally for Cummins, Inc. and gathering requirements to develop a database UML for Tag Mobile's telecommunications order system. Hollister has experience across various industries and technical skills including Oracle, PeopleSoft, SQL, and SharePoint.
Tim Stein has over 10 years of experience in IT knowledge management and customer service roles. He currently works as an IT Knowledge Manager for Chevron Global IT Service Desk, where he manages a knowledgebase of over 7,000 articles used by 250 agents and 10,000 IT personnel. Previously, he held roles as an IT Business Analyst and Special Project Lead at Chevron, and has experience in helpdesk support, website development, and independent tech consulting. He has strong technical skills across various software, operating systems, and networking tools.
Michael Chaffee has over 20 years of experience as a data analyst developing complex metric and scorecard reports using tools like SAP BusinessObjects. He has extensive experience planning, designing, and presenting data extractions. Previously, he worked as a lead nurse managing staffing and scheduling for clinics. He is skilled in business process improvement, cost-benefit analysis, requirements gathering, and problem solving.
Kapil Gandhi has over 8 years of experience in IT infrastructure management, application support, remote infrastructure management, and data center operations. He is currently an Operations Manager at ITC Infotech India Ltd, where he manages a US account involving multiple service lines for over 4000 hotel units across the US. Some of his key responsibilities include planning, directing team efforts, providing leadership, and analyzing and resolving problems. Previously, he worked as an IT Manager at Le Meridien Jaipur where he managed the IT department and ensured systems were compliant with policies. He has experience managing teams, vendors, budgets, and customer relationships.
Kapil Gandhi has over 8 years of experience in IT infrastructure management, application support, remote infrastructure management, and data center operations. He is currently an Operations Manager at ITC Infotech India Ltd, where he manages a team of over 80 people supporting a US-based hospitality client with over 4000 hotel units. Some of his key responsibilities include planning, directing team efforts, delivering results, and providing leadership. Previously, he worked as an IT Manager at Le Meridien Jaipur where he managed the hotel's IT department, systems, and vendors. He has expertise in various technologies, applications, and frameworks such as Oracle Micros, Windows server, networking, databases, and ITIL processes.
Roxan Caballero Arcangeles has over 20 years of experience in IT, primarily supporting consumer banking in Asia through roles like business analysis, system design, development, and production support. She has extensive knowledge of various banking systems like customer relationship management, cards, statements, and payments. Her technical skills include programming languages like COBOL as well as tools like DB2, CICS, and JCL. She has led projects and teams across Asia, delivering solutions on time.
Al Lachner is an accomplished sales manager and operations director with over 20 years of experience in the telecommunications industry. He has consistently exceeded sales goals at multiple employers and co-owns a successful telecommunications company. Lachner has experience managing teams of up to 70 employees and improving sales processes. Currently, he manages a cloud-based telecommunications company, overseeing operations, sales, and client support.
Ken Causey is a highly experienced IT program and project manager with over 20 years of experience. He has expertise in project requirements definition, business process mapping, business case development, team management, SDLC, reporting and managing multiple concurrent projects up to $24M. He is proficient in Agile methodologies and has led projects in telecommunications and financial services industries.
Thomas Bryant has over 30 years of experience in IT leadership roles at Bank of America, where he most recently served as the Enterprise Capacity Management Director. His career highlights include developing strategic planning and budgeting systems, leading server engineering teams, and coordinating large technology projects. He is now pursuing a bachelor's degree in information technology through Western Governors University.
Susan Ciotti has over 25 years of experience in telecommunications with a focus on contact centers. She has extensive experience designing, deploying, and maintaining large scale call centers using Cisco technologies like VOIP, Call Manager, and Contact Center Enterprise. She is seeking a dynamic organization that values teamwork, collaboration, and solid project management skills.
Information Technology Innovator David Ward 2011ward2dr
David Ward is an innovative senior technology executive with over 20 years of experience in financial services firms such as Citibank, JP Morgan Chase, First Union, and Sallie Mae. He has expertise in areas such as technology strategies, business transformation, infrastructure, and mergers and acquisitions. Throughout his career, Ward has delivered outstanding client support and increased shareholder value. He is seeking new opportunities as a strategic and fiscally-minded leader with a track record of successfully managing large projects and IT operations.
Kenya J. Alexander is an experienced administrative assistant and management trainer with expertise in strategic planning, personnel hiring and training, customer service, marketing, and financial management. She has worked in hotel management, achieving growth in revenue and guest satisfaction at one underperforming property. Alexander also has experience working for the North Carolina Department of Employment Security assisting veterans with job searches. She holds degrees in electrical engineering technology and public administration and is proficient in various software programs and technologies.
This document is a resume for Krishna Thorati, an experienced Java and Oracle specialist. It summarizes his 7 years of experience in banking and information technology working with technologies like Java, J2EE, PL/SQL, and UNIX. It lists his roles and responsibilities supporting critical banking applications at companies like DBS, CitiBank, and Dun & Bradstreet. His experience includes application development, support, monitoring, issue resolution, and managing release processes. He has led teams and implemented solutions that improved performance and increased business revenue.
This career summary outlines the candidate's experience spanning over 20 years working in various IT roles including quality control chemist, IT director, project manager, and business analyst. They have managed large-scale implementations and projects across multiple industries. Their experience includes overseeing disaster recovery, infrastructure upgrades, system consolidations, and leading teams through acquisitions and mergers. Their goal is to utilize technology and strategic planning to increase organizational profitability and customer satisfaction.
1. Mohammad I. Randera Page 1 of 2
2180OakmontDr., San Bruno, CA 94066 Cell:(650) 267-3972 mrandera@randera.com
MO HAMMAD RANDERA
AccomplishedSeniorInformation Technologyprofessionalwithexceptional leadershipbackgroundandexperiencedinIT
operations,servicedesk management,customerserviceandhealthcareIT. Trueproblemsolverwitha can-doandpositive
attitudes, and excelsatoperatingin complex,difficultclientenvironmentsandundertight budgetconstraints. Exceptional
organizationskills, withproven abilityto develop andmanagehighperformanceIT supportteams. Areas of expertiseinclude:
- BudgetManagement - ProcessImprovement - ClientRelationshipManagement
- RequestFulfillment - Program Management - Post-Mortem & RootCauseAnalysis
- IncidentManagement - ProjectManagement - ServiceDesk Management
- CustomerService - Vendor Management - KPI & MetricsDevelopment
- HealthcareIT - SLA, OLA & SLO - Staff Hiring,Management&Development
PROFESSIONAL EXPERIENCE
LEAVE OF ABSENCE Caregiver San Bruno,CA 2014to 2016
Provided round-the-clockcareforchronicallyillfamilymember,including schedulingofcare,assisting withdailyliving
activities, managingmedication,coordinating in-hometherapiesandprocessingofallmedicalexpenses..
Successfullynegotiatedbettermedical expensesreimbursementswithprimaryinsuranceprovider.
Negotiatedandimprovedfollow-up care process bytransporting patient to onlyone single medical site on one dayinstead
of multiple sites over several days, making patient safer in the process.
KAISERPERMANENTE(KP) IT Manager Pleasanton,CA 2007to 2014
BusinessConsultant WalnutCreek,CA 2005to 2006
Underthe Service Deskorganizationand accountableforleading theimplementationandoperationsofKP’s new WEB based
onboarding applicationandconciergeservice,KP QuickStart. Managedteam of12 CustomerService Reps, 2 Business
Analysts and2 WEB Developers(1 offshore).
Conductedgapanalysis,resolved gapsand decreasedvariationsinonboardingworkflows acrossallKPregions.
Improved onboarding turnaroundofnewhiresby 35%withinfirst year, from 45days to 29businessdays, and further
decreasedto14days after Year 2 (additional52%improvement).
Achieved savings of $150K over 2011 via onboarding processimprovements,applicationenhancementsandcontractor
reductions,withminimal impactto newhire onboardingturnaroundand customerservicesatisfaction.
Improved customerserviceto all the recruitingandhiringpersonnelacrossalltheKP regions,includingExecutives.
o Conductedregularmeetings,listenedforfeedbackandbuiltpositive relationshipswithallthe onboarding customers.
o Usedcustomerinputto improvethe onboardingprocesses andapplication acrossalllocations.
o Proactivelyidentifiedcustomerneedsandpushedmyteam to provide servicesthat exceededcustomerexpectations.
Developedanddrove appropriatemetricstomeasureonboardingactivitiesanddrove actionsfrom analyticsof saidmetrics.
Ensuredall informationwerehandledincompliancewithcompanypolicies andprocedures,HIPAA, SOX and other
regulatoryrequirements
ImplementedtheServiceDesk’sfirst webbasedself-serviceapplication,automaticallygeneratingandroutingallRemedy
ticketsto the correctsupportgroup. Application approximatelyprocessed2000incidentsandservicerequestsweekly,
saving businesspartnerstime from having to callthe ServiceDesk for suchrequests. Recognizedbythe Service Deskand
IT leadership forthis achievement.
Served as SMEfor all onboardingandoverallServiceDesk functionswithinIT andto all KP Executives Northern California.
Participatedheavilyinthe implementationofBMC’sServiceCatalogandRemedy7 software applications.
RepresentedtheService Desk onthe Business ContinuityPlan andDisaster Recoverycommittee.
Turnedaround projectoftransitioningmainframeaccountsprovisioningfrom local sitesto centralizedone inCorona,CA.
Actions anddecisionsdirectlyimpactedimprovementsofSLA andeliminatingbacklogofover 5000accountrequests.
Presentedmonthlyanalysis of performancetrends,SLAandOLA complianceand employeeproductivityto KP Executives
andrecommendedsolutionsforany areas experiencing downwardtrends.
Initiated‘passwordreset’ projectto enableusersto reset their applicationspasswordseasier. (40%of ServiceDesk calls)
2. Mohammad I. Randera Page 2 of 2
SELF-EMPLOYED IT Consultant San Francisco,CA 2003to 2005
Assisted several small companies with various IT related projects. Projects ranged from implementing Windows Server
2003and designingAccessdatabasestoadvisingCEO onvendor selection,maintenance agreementsrenewal (resultingin
cost savings), identifying new software tools and advising IT staff with day-to-dayoperational issues and tasks.
CHARLES SCHWAB Senior IT Manager San Francisco, CA 2000 to 2002
Managed team of 14 NT Administrators providing 24x7 level-2 support to Executives and critical revenue generating clients,
including Brokerage Operations and all Schwab branches in Northern California. Directly accountable for day-to-day
operations, customer service and resource planning. Tweaked process of deploying IT support personnel across all the
Schwab buildings in San Francisco, resulting in greater staff efficiencies, faster response times, cost savings, and improved
customer satisfaction ratings from 60% to 96%.
Reversed trend of underperforming team. Improved customer relationships by creating dialog with clients to determine
needs and efficiency of current SLA agreements. In first quarter, negotiated new SLA agreements and established
consistentmeetingsschedule. SLAon troubletickets resolution improved from 69% to 90% after first quarter, and to 100%
by the end of second quarter.
Served on key technologysteering committees, such as Disaster Recoveryplanning, Windows XP migration and Trouble
Tickets SeverityClassification.
Establishedquarterlygoals,objectives,and policieswithstaff. Mentoredand coached individual team members to ensure
success and compliance. Resolved conflicts and raised morale.
Created and implemented emergency procedures for all the branches during California’s power blackouts, resulting in
smooth restoration of systems and services following an unplanned outage.
Coordinated on-call and after-hours support for all escalated operational issues.
CHW, INC. (nowDignityHealth) Regional IT Manager San Francisco,CA 1999to 2000
ManagedIT operationalinfrastructure anddeliveredtechnologyresourcesto six bay area hospitalsandtwo corporateoffices.
Directlyresponsiblefor day-to-day operations,systems implementation,staff recruitingandretention,resourceplanning,
capitalexpenditureplanning,technologyneedsassessment,disasterrecovery, budgetingandfinancialreporting. Managed
an $8millioncapitalbudget,a $5millionoperatingbudgetanda staff of 16 directreports andthree consultants.
Reduced operationalspendingby15%,including lowering circuitcostsby $250KthroughconsolidationofWAN circuitsand
saving $400Kannuallyby negotiating morefavorablemaintenancecontracts.
Managed thepurchaseofallhardware,software andIT services, ensuringoptimum pricing. Vendorsincluded:Microsoft,
Novell, Dell, CiscoandAT&T.
Improved computertrainingprogramforallemployees,improvingproductivityand reducinghelpdeskcallsby40%.
Streamlinedinformationsystems,databases,reportingand forms, andincreased IT operatingefficiencies.
Served as liaisonwithFBI duringthe investigationof emailbreachatone of CHW hospital.
TCSI CORPORATION M.I.S Manager Alameda, CA 1996 to 1999
PARAGONBIOMEDICAL M.I.S Manager Irvine, CA 1993 to 1996
FLOJET CORPORATION LAN Administrator Irvine, CA 1993 to 1993
MGF INDUSTRIES Systems Administrator LosAngeles,CA 1988to 1992
SOFTWARE KNOWLEDGE
Windows10, 8, 7, 2000,XP. Office2010,Office365,GoogleApps, Excel,Pivot Tables,Word,Outlook,Project,PowerPoint, Visio,
Access,SharePoint, OneNote,Remedy,BMC IT Service Catalog,Crystal Reports,Business Objects,Evernote, Dropbox,Cloud
apps, Internet Explorer,Edge, Chrome,mobiletechnologies,Android,IOS, iPhone, GalaxyS, GalaxyNote, iPad.
EDUCATION
- San DiegoState University – BachelorofScience,Informationand DecisionsSystems,May1988.
- ITIL Foundation v3Certification,June2012