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SGS Group Presentation
SGS is the world's leading inspection, verification, testing and certification company with 56,000 employees in 1,000 offices globally. It aims to be the most competitive and productive service organization in the world through best-in-class competencies in inspection, verification, testing and certification. SGS operates across ten business units including agricultural services, minerals services, oil and gas services, and consumer testing services, helping customers ensure quality, reduce risk, and improve productivity.
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SGS Group Presentation
- 1. COMPLETE TRUSTJuly 2009
- 2. ABOUT US World’sleading inspection, verification, testing and certification company Experts at: Providing competitive advantage Driving sustainability Delivering trust 56,000 employees, including: Scientists, engineers, doctors, chemists, auditors and inspectors 1,000 offices and laboratories globally
- 3. OUR VISION Weaim to be the most competitive and the most productive service organisation in the world. Our core competencies in inspection , verification , testing and certification are being continuously improved to be best-in-class . They are at the heart of what we are. Our chosen markets will be solely determined by our ability to be the most competitive and to consistently deliver unequalled service to our customers all over the world.
- 4. OUR VALUES PassionIntegrity Entrepreneurship Innovative spirit
- 5. OUR HISTORY Foundedin 1878 as a grain inspection company Expanded beyond agriculture in early and mid 20 th century to: Minerals Oil, gas and chemicals Consumer goods Industrial sector Listed in 1981 Growth and diversification continued throughout last half of the century Current structure of ten business units initiated in 2001
- 6. WORKING ACROSS INDUSTRIES AND GEOGRAPHIES Inspection Verification Testing Certification
- 7. WE BUILD TRUSTTHROUGHOUT SUPPLY CHAINS
- 8. ALBERTA GERMANY DELHIMISSISSAUGA HERD FEED SUPPLIED UNDER HACCP STANDARDS PRE-CLINICAL SAFETY ASSESSED PESTICIDES YOGURT ANALYSED AND CERTIFIED SAFE FOR CONSUMPTION TASTED AND APPROVED BY JESSICA
- 9. HIKARUA FARM CLYDESDALECAPE TOWN MANCHESTER SHEEP DIPPED FOR WARBLE FLY LOWER PASTURE GRADED AS FINE MERINO AT SPINNER'S RECEIVING STATION TOURNAMENT GRADE BAIZE, DYED AND CUT KEEPING THE BALL ROLLING
- 10. CAMEROON BRITISH COLUMBIAALICANTE KINGSTON SUSTAINABLE FOREST MANAGED QUALITY ASSURED ASH LOGS CUT TO ORDER GUITAR HAND-MADE BY QUALIFIED CRAFTSMEN MADE TO SING BY DAVID
- 11. MONTFERRAND HOUSTON ASUNCIONSYDNEY BIO-ACTIVE BABY FOOD CHECKED LAB PROTOCOLS DEFINED FOR FDA APPROVAL IN CLINIC PACKAGED UNDER MONITORED STERILE CONDITIONS BEN AND CARA CAN’T WAIT FOR THEIR BREAKFAST
- 12. DETROIT HO CHIMINH CITY ITALY MILWAUKEE OFF-LEASE VAN CHECKED FOR FAST REMARKETING PIZZA OVENS BUILT ACCORDING TO SPECIFICATIONS TOMATOES GROWN FROM PEST-FREE CERTIFIED CROP SANDRO’S PIZZAS TASTE THE BEST AND ARE DELIVERED ON TIME
- 13. MOSCOW GUANGZHOU TEXASBUENOS AIRES ENVIRONMENTAL IMPACT ASSESSMENT ORE QUALITY AND QUANTITY CONTROLLED TRUCK VERIFIED AND SOLD ON INTERNET MAKING SURE SAMUEL CAN STILL MAKE HIS BIRDIE
- 14. OUR BUSINESSES AgriculturalServices Minerals Services Oil, Gas & Chemicals Services Life Science Services Consumer Testing Services Systems & Services Certification Industrial Services Environmental Services Automotive Services Governments & Institutions Services
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- 16. AGRICULTURAL SERVICES Customerchallenges: Quality and reliability in the supply chain Reduced risks in transactions, improved quality and increased peace of mind For example: Sustainability of biofuels Our key services: Trade and shipping related services Supply chain monitoring Food and feed safety Outsourcing Seed and crop services SGS MEANS EFFICIENCY
- 17. CASE STUDY Makingsure biofuels work: Both the United States and the European Union set ambitious targets for the integration of biofuels into the transportation fuel supply We help customers successfully meet the regulatory and reporting requirements of standards such as RTFO and others as they are introduced elsewhere in the European Union and around the world
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- 19. MINERALS SERVICES Customerchallenges: Reduce risk, enhance value and maximise returns For example: Purpose built laboratory to support exploration for a major gold company Pilot plants paving the way Our key services: Reliable, independent testing in the following areas: Non-ferrous metals and precious minerals Steel and steel making raw materials Energy minerals Fertilizers and dry chemicals Industrial minerals Technical risk reduction Financial risk reduction Operational expertise SGS MEANS PRECISION
- 20. CASE STUDY Goldindustry: We provided a purpose-built laboratory in a remote location to address a major gold company’s analysis needs, processes over 6000 samples per month Increased mine throughput 60% without recourse to new equipment and later doubled throughput at the same plant Pilot plants: Pilot plant testing helps customers test and refine processes for the most efficient extraction of metals and minerals while minimising the environmental impact of mining Pilot plants help customers mimic the conditions under which their actual processing plants will operate
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- 22. OIL, GAS &CHEMICALS SERVICES Customer challenges: Increase speed and quality of decision making Protect and secure business interest around the globe Increase flexibility to do business For example: FluidPro Portable Analytic Laboratories TM Fuel Marking in Kenya Our key services: Upstream Services Exploration and Appraisal Design and Commissioning Production Operations Downstream Services Distribution and Retail Logistics Refining and Processing SGS MEANS PROGRESS
- 23. CASE STUDY FluidProPortable Analytic Laboratories TM : Brings laboratory onsite PVT, production chemistry, sampling and high pressure / temperature fluid transfer services On-platform, at a centralised shore base or as a stand alone lab, FluidPro cuts down turnaround time Fuel Marking in Kenya: Protects integrity of fuel supplies for transport, heating and production sectors Prevent and deter fuel adulteration, illegal importation, dumping of tax exempt fuel and the export of subsidised fuels Reduces illegal trade and protects tax and sales revenues
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- 25. LIFE SCIENCE SERVICESCustomers challenges: Ensure the quality, safety and effectiveness of pharmaceuticals and other life science products Make the “ Go / No-Go” decisions Reduce time to market For example: Early phase clinical development Harmonised quality control for a multinational company Our key services: Quality control testing and contract analytical services Clinical research for Phase I to IV clinical trials Bio-analytical services SGS MEANS QUALITY
- 26. CASE STUDY Earlyphase clinical development: Race against time, delays can cost millions and prevent availability of life saving treatments Cut an early phase clinical development by 4 months resulting from innovative trial design Harmonised quality control for a multinational company: Developing quality control capabilities and processes that work across multiple manufacturing sites/countries European-based multinational needed to outsource microbiological testing We tested samples in China and Europe, helping to implement a harmonised solution
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- 28. CONSUMER TESTING SERVICESCustomer challenges: Reducing quality, social and environmental risks Eliminating defects at early stages of production Ensuring quality, performance and compliance with local and international requirements Achieving a faster time to market, avoiding regulatory and non-compliance bottlenecks Managing social and environmental impacts of products throughout lifecycle Substantiating product claims to maintain a competitive edge For example: Product recalls Demonstrating sustainability Our key services: Product testing, certification, verification, inspection and assessment Supplier audits and consulting services to the Electrical & Electronics, Textiles, Footwear, Hardlines and Food sectors SGS MEANS SUSTAINABILITY
- 29. CASE STUDY Productrecalls and loosely controlled supply chains hurt everyone: Help our customers reduce the scale and impact of recalls, trace products Ensure that the proper procedures are put in place to minimise the possibility Demonstrating sustainability: Consumers obviously expect to buy healthy and safe products Eco-labelling and eco-design Supply chain management against CSR principles
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- 31. SYSTEMS & SERVICESCERTIFICATION Customer challenges: Stringent quality, environmental, safety and security criteria Controlling the supply chain to exceed customer requirements Improving and sustaining the performance of processes and bottom-line results Improving the relevant professional skills of their people For example: 7 Star Hotel Certification Single food audit for Korea-Dongah Flour Mills Company Our key services: Audit / certification against general management systems standards or against industry-specific standards Customised audit solutions Training services SGS MEANS EXCELLENCE
- 32. CASE STUDY 7Star Hotel Certification: Created a new voluntary hotel classification criterion called “SGS 7 stars” Designed to identify the extra luxurious services Validated by an international technical committee Single Food Audit: Introduced the first Single Food Audit Pack, combines the elements of the ISO 9001, ISO 22000, HACCP, GMP, BRC and IFS safety and quality management standards. Korea-Dongah Flour Mills Company combined the requirements of ISO 9001 and ISO 22000 into one audit covering their quality and food safety management systems.
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- 34. INDUSTRIAL SERVICES Customerchallenges: Assuring lifetime asset integrity – from design to decommissioning Reducing complexity and assure quality and safety in worldwide supply chains and operations Reducing technical and operational risk Regulatory and contractual compliance For example: Asset integrity management for Karachaganak Petroleum Our key services: Project Management, Project Monitoring Supply Chain Services Product and Import Certification Non-destructive testing (NDT) and Laboratory Material Testing In-service inspection (Statutory & Voluntary) Asset Integrity Management (AIM) Technical Staffing Services Training SGS MEANS RELIABILITY
- 35. CASE STUDY Assetintegrity management for Karachaganak Petroleum: The Karachaganak field is one of the world’s largest gas condensate reserves Asset integrity management and risk based inspection services Limiting plant failures and unnecessary downtime Ensures a steady flow of natural gas to markets around the world
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- 37. ENVIRONMENTAL SERVICES Customerchallenges: Understanding and reducing environmental risks Optimising processes to work effectively within the environmental regulations For example: Kolliken – hazardous waste site toxin analysis Our key services: Air Asbestos Climate Change Consultancy Energy Environmental Drilling Hazardous Goods Indoor Environmental Quality Laboratories Noise and Vibrations Soil Waste Water SGS MEANS LICENSE TO OPERATE
- 38. CASE STUDY Kolliken– hazardous waste site toxin analysis: One of the largest hazardous waste sites in Switzerland Pollutants could have posed a problem to local water supply Site excavated, sorted and then disposed of SGS screens the waste for toxins and micro-pollutants which then determines whether the waste is incinerated, moved to a more secure waste facility or stored, in the case of the extremely toxic substances Our Institute for Applied Chromatography in Belgium has pioneered several technologies in this area, including micro pollutant and dioxin screening
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- 40. AUTOMOTIVE SERVICES Customerchallenges: Effective execution of a Road Safety Program Maximising remarketing value and speed to market Monitoring quality of vehicles from factory to client For example: London’s Black Cabs Our key services: Vehicle Safety and Emission Inspection Road Safety Enforcement Vehicle Registration Driver Licensing Traffic Technology Testing and Verification Vehicle Inspection and Verification Damage Prevention Inspection Remarketing Inspection Mystery Shopping and Auditing SGS MEANS INSPECTION
- 41. CASE STUDY London’sBlack Cabs Provide licensing and inspection services for all 21,000 Black Cabs and 50,000 private hire vehicles Manage four inspection centres Created call centre Provide similar services in: Buenos Aires, Argentina Ireland Ivory Coast Chile
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- 43. GOVERNMENTS & INSTITUTIONSSERVICES Customer challenges: Facilitate trade, support good governance and promote sustainable development by combating counterfeits, improving import /export processing, assessing and improving visibility and accountability For example: Product Conformity Programmes Our key services: Revenue enhancement: Import verification and destination inspection Conformity assessment Trade compliance and security Trade efficiency: ValiTrade and TradeNet Cargo scanning Transit monitoring Aid efficiency: Aid monitoring NGO benchmarking Forestry monitoring SGS MEANS COMPLIANCE
- 44. CASE STUDY ProductConformity Assessment Programme: Ensures imported products conform with applicable national standards and regulations – prior to their shipment Demonstrates compliance regulatory requirements and helps combat counterfeit. Active programmes around the world including: Algeria Kenya Saudi Arabia Iran Russia (GOST) Nigeria Indonesia
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- 46. DELIVERING COMPETITIVE ADVANTAGEEnhancing quality Reducing risk Improving productivity Ensuring compliance
- 47. WHAT MAKES USDIFFERENT? Working across industries Thinking globally Acting locally Covering supply chains Using the right technology Culture of integrity
- 48. RELY ON OURMOST IMPORTANT ASSETS Our People Our Expertise Our Commitment
- 49. DISCOVER MORE VISIT SGS.COM
- 50. WWW.SGS.COM © SGSSA 2009. ALL RIGHTS RESERVED.
Editor's Notes
- #2 Good morning / Good afternoon I’d like to take the next 30 or 40 minutes to give you a brief overview of our company and describe the capabilities we offer our customers and how we add value to their operations and deliver competitive advantage. Please feel free to stop me at any time with your questions.
- #3 As the world’s leading inspection, verification, testing and certification company, we provide competitive advantage, drive sustainability and deliver trust. Recognised as the global benchmark for quality and integrity, we employ over 56,000 people and operate a network of more than 1,000 offices and laboratories around the world. (Roughly half of our employees are based in EMEA, with another quarter in the Americas and a quarter in Asia Pacific)
- #4 We aim to be the most competitive and the most productive service organisation in the world. Our core competencies in inspection, verification, testing and certification are being continuously improved to be best-in-class. They are at the heart of what we are. Our chosen markets will be solely determined by our ability to be the most competitive and to consistently deliver unequalled service to our customers all over the world.
- #5 We seek to be epitomised by our passion, integrity, entrepreneurship and our innovative spirit, as we continually strive to fulfil our vision. These values guide us in all that we do and are the bedrock upon which our organisation is built.
- #6 A little more than 130 years ago, SGS was founded in Rouen, France, as a grain inspection company. Since that moment, we have grown through diversification and acquisition into the world’s leading inspection, verification, testing and certification company. Throughout the early and mid 20th century, we expanded beyond our core offering in agricultural inspection to activities in minerals, oil, gas, chemicals, consumer goods and industrial services. By 1980, half of our revenue was generated from services that had not even existed in 1970, adding expertise in automotive, environmental, certification, governmental and life science services. In 1981, SGS became a publicly traded company on the Swiss Stock Exchange. The 1990s opened up tremendous opportunity for us as trade barriers fell and new markets emerged. By the start of the new millennium, a wide-ranging corporate restructuring led to the formation of the ten businesses that are now found at SGS. From our beginnings in 1878 as a grain inspection house, we have steadily grown into our role as the industry leader. We have done this through continual improvement and innovation and by reducing risk and improving the productivity and efficiency of our customers’ operations. Moving forward, we are well positioned for growth and will continue to look beyond customers’ and society’s expectations in order to deliver market leading services wherever they are needed.
- #7 We inspect the quantity and quality of traded goods. This can vary from factory inspection during production to random inspection of final stored products, and from laboratory inspection to on-site inspection at loading and unloading. Our verification services ensure that products and services comply with global standards and local regulations. Combining global coverage with local knowledge, unrivalled experience and expertise in virtually every industry, we cover the entire supply chain from raw materials to final consumption. We test product quality and performance against various technical, safety and regulatory standards. To support this, we operate a global network of state-of-the-art laboratories and testing facilities. SGS certifies that products, systems or services meet the requirements of standards set by governments, international standardisation bodies or clients. We also help develop customised standards and certify clients against these standards, based on specific competitive needs.
- #8 The following stories demonstrate how SGS delivers trust throughout supply chains, and exemplifies our core abilities to build trust between people, companies and governments. When there is trust throughout supply-chains, transactions are simpler and more efficient, margins are higher and distance is no longer an issue What we do every day is at the cornerstone of continuous improvement. It enhances productivity and in a global economy we help speed trade and get products to market faster. (NOTE – probably best to show only a two or three of the following, but all are inserted so that you can choose.)
- #9 ALBERTA – HERD FEED SUPPLIED UNDER HACCP STANDARDS GERMANY – PRE-CLINICAL SAFETY ASSESSED PESTICIDES DELHI – YOGURT ANALYSED AND CERTIFIED SAFE FOR CONSUMPTION MISSISSAUGA – TASTED AND APPROVED BY JESSICA
- #10 HIKARUA FARM – SHEEP DIPPED FOR WARBLE FLY LOWER PASTURE CLYDESDALE – GRADED AS FINE MERINO AT SPINNER'S RECEIVING STATION CAPE TOWN – TOURNAMENT GRADE BAIZE, DYED AND CUT MANCHESTER – KEEPING THE BALL ROLLING
- #11 CAMEROON – SUSTAINABLE FOREST MANAGED BRITISH COLUMBIA – QUALITY ASSURED ASH LOGS CUT TO ORDER ALICANTE – GUITAR HAND-MADE BY QUALIFIED CRAFTSMEN KINGSTON – MADE TO SING BY DAVID
- #12 MONTFERRAND – BIO-ACTIVE BABY FOOD CHECKED HOUSTON – LAB PROTOCOLS DEFINED FOR FDA APPROVAL IN CLINIC ASUNCION – PACKAGED UNDER MONITORED STERILE CONDITIONS SYDNEY – BEN AND CARA CAN’T WAIT FOR THEIR BREAKFAST
- #13 DETROIT – OFF-LEASE VAN CHECKED FOR FAST REMARKETING HO CHI MINH CITY – PIZZA OVENS BUILT ACCORDING TO SPECIFICATIONS ITALY – TOMATOES GROWN FROM PEST-FREE CERTIFIED CROP MILWAUKEE – SANDRO’S PIZZAS TASTE THE BEST AND ARE DELIVERED ON TIME
- #14 MOSCOW – ENVIRONMENTAL IMPACT ASSESSMENT GUANGZHOU – ORE QUALITY AND QUANTITY CONTROLLED TEXAS – TRUCK VERIFIED AND SOLD ON INTERNET BUENOS AIRES – MAKING SURE SAMUEL CAN STILL MAKE HIS BIRDIE
- #15 We are organised into ten lines of business and operate all over the world. The following slides will give a brief overview of each of our business units and their capabilities.
- #17 Trade and shipping related services Cleanliness inspections; supervision; sampling; analysis; fumigation and denaturing; risk management; full outturn guarantee (FOG); comprehensive cover (FOG + marine insurance); quality risk protection; guarantee of rejection; guarantee of fumigation and non re-infestation; collateral management services Supply chain monitoring IPP (Identity Preservation Programme) & Traceability Food/feed safety – sgs provides certification services (HACCP, GMP, EUREP GAP, supplier audits) to assure food and feed safety from source as well as conducting supplier and/or plant audits. Outsourcing: Grading on-site – sgs takes care of clients’ quality concerns by grading and certifying receipts, shipments and advice relating to stock optimization. Laboratory – In our extremely competitive business environment, companies tend to focus more and more on their core activities. Outsourcing lab management helps clients to lower costs and focus attention to core business. Forwarding, warehousing – tailored services for clients in selected locations and commodities. Seed and Crop Services Field trials & contract research – To test the efficacy or effectiveness of the product, the crop tolerance and the pesticide residue situation Seed testing services to assure seeds are agronomically accurate, relying on our international network of ISTA and ISO certified seed laboratories Seed amendment & treatment Services: supporting research and development areas Brand protection & Product authentication program: to protect brand equity, revenues and end users from malpractices. Market and commodity research services: to provide our clients with deeper market insights founded in our global network and industry knowledge.
- #18 MAKING SURE BIOFUELS WORK Optimism over the potential of biofuels to address our dependence on oil and to reduce greenhouse gas emissions is diminishing as some unintended consequences emerge. For example, the prices of corn, sugar, and palm oil are increasing as they are used as feedstocks in biofuelproduction, driving up the cost of food products that rely on those commodities. The clash between food and fuel demand will only get worse as population increases, dietary habits change, and the demand for biofuels grows. Both the United States and the European Union set ambitious targets for the integration of biofuels into the transportation fuel supply. But at what cost to the price of food and the environment will these targets be achieved? Governments are now introducing sustainability standards for biofuels to ensure that their use does not negatively impact the environment, particularly in developing nations where biofuel crops are grown. For example in the United Kingdom, the Renewable Transport Fuel Obligation (RTFO) requires that by 2010, 5% of transportation fuel come from biofuels that are derived from sustainable resources, and that fuel suppliers report and certify it as such. We are helping customers successfully meet the regulatory and reporting requirements of standards such as RTFO and others as they are introduced elsewhere in the European Union and around the world. Our work in this area will go a long way to ensuring that biofuels have a positive net impact on the environment.
- #20 SGS provides reliable, independent testing in the following areas : non-ferrous metals and precious minerals steel and steel making raw materials energy minerals fertilizers and dry chemicals industrial minerals These allow for: TECHNICAL RISK REDUCTION: Involved in the design, staffing, operation and support of on-site labs we help companies to minimise the risk associated with laboratory operations and generate the accurate and reliable data needed to run and optimise plant operations. For example, Pilot Plants, Geometallurgy and production forecasting. FINANCIAL RISK REDUCTION: The financial risks of trade are significant. We have a range of services designed to reduce these risks and facilitate trading. SGS speeds up this process with e.Certificates - digitalized versions of the paper certificate issued at point of loading. OPERATIONAL EXPERTISE: Amongst others, our globally standardized chemical laboratories provide independent analytical services and operate ‘24/7’, 365 days a year. We also provide bankable metallurgical services to the international mining community and exploration to evaluation-stage service to the international diamond exploration community. SGS offers on site and in-plant services, expert system technology (used for example to automatically control processing activities in a plant, plant automation, process modeling, simulation and scheduling applications). QUALITY AND QUANTITY CONTROL (TRADE AND SHIPPING-RELATED SERVICES) Our trade support services focus on metal control, risk management and include quantity/quality, verification and guarantee services; supervision, sampling and tallying; pre-loading cargo survey; custom sample preparation services; party and umpire analysis; sampling audits; verification and calibration of weighing systems; precious metal inventory management; mechanical sampling systems.
- #21 In the gold industry : A major gold company turned to SGS to provide services through the value chain from exploration to trade support. SGS provided a purpose-built laboratory in a remote location to address their analysis needs, which now processes over 6000 samples per month. SGS was able to increase mine throughput 60% without recourse to new equipment and later doubled throughput at the same plant. As this company grows, they continue to look to SGS to provide them with a comprehensive package of high quality services. Pilot plant leading example: Our pilot plant testing helps mining industry customers test and refine processes for the most efficient extraction of metals and minerals while minimising the environmental impact of mining. This testing is the best way to establish the viability of the selected extraction method, verify the ability to meet environmental requirements and minimise the technical, environmental, operational and commercial risks associated with opening a new plant. One of several pilot plant facilities we operate around the world is located in Chile just west of the capital city of Santiago. Using the plant in Pudahuel, our metallurgists simulate the future performance of our customers’ processing plants to optimise energy, reagent and water usage to minimise the environmental impact of their operations. With our expertise, this pilot plant helps customers mimic the conditions under which their actual processing plants will operate. Mining projects constitute sizable investments by our customers, often in the billions of dollars. Knowing in advance how effectively one can extract metals and minerals while mining is essential, both for determining the viability of a particular mining operation as well as for securing start-up financing from investors.
- #23 We provide innovative services and solutions for every part of the oil, gas and chemicals industry. Our global network of offices and laboratories and our dedicated team allow us to respond to your needs, when and where they occur. Our reputation for independence, excellence and innovation have established us as the market leaders in providing services that improve efficiency, reduce risk and deliver competitive advantage. UPSTREAM – Our services help you locate, analyse and extract oil and natural gas from onshore and offshore fields. We offer a variety of services and solutions that cover the entire upstream sector: EXPLORATION AND APPRAISAL – For example our experts Provide geoscience services through seismic data, Conduct onsite analysis through the use of mobile laboratories or Perform oilfield mercury analysis, crude oil assays and profiling DESIGN AND COMMISSIONING – Our experience in laboratory and metering design and commissioning allows us to help our clients for example by designing, equipping and commissioning onsite production laboratories, Conducting and producing fiscal and allocation uncertainty studies for both regulatory and contract purposes or Providing comprehensive project specific or general training on various topics PRODUCTION OPERATIONS SUPPORT –such as Well maintenance or Laboratory services including technical support, operations management, technical staff equipment and facility rental to Technical staffing for production operations DOWNSTREAM – From the processing, storage and transportation of crude oil and natural gas to refining, distribution and retail services, we empower you to maximise quality and efficiency and increase the safety of your operations: REFINING AND PROCESSING – For example Laboratory testing, design and outsourcing to help maximise your profits or reduce capital outlay, Measurement, sampling and analysis services at custody transfers, Collateral management to mitigate risk up to Biofuels blending to optimise returns on alternative fuels production and the appropriate and efficient use of additives. LOGISTICS – Throughout the hydrocarbon supply chain, we provide services that focus on logistics, including bunker fuel surveys, monitoring and analysis to ensure both the quality of the fuel used and the amount delivered DISTRIBUTION AND RETAIL – we specialise in Fuel integrity, marker and quality programmes to detect and prevent adulteration, Quality compliance programmes or Emergency response services that provide rapid and effective response in case of spillage and similar incidents
- #24 FLUID PRO PAL – ONSITE LABORATORIES IN THE HARSHEST OF ENVIRONMENTS Cut down turnaround time on shipping hazardous materials samples back and forth between remote locations and laboratories by bring the laboratory onsite. Our FluidPro Mobile Laboratories offer onsite Pressure-Volume-Temperature (PVT) studies, production chemistry, sampling services and high pressure / high temperature fluid transfer services. Each unit is built to operate in the harshest of environments and is certified for use in oilfield hazardous areas (A60 / Zone 1). All units are staffed by certified chemists to ensure the highest standards of quality and service – onsite and on demand. FluidPro can be operated on-platform for testing while drilling, at a centralised shore base or as stand-alone laboratories in remote locations. Comparable capabilities to those of fixed laboratories. The mobile labs are monitored by a highly experienced SGS QA/QC team with remote access via phone and internet. FUEL MARKING SOLUTIONS IN KENYA Continued expansion of demand and the high price of oil will only fuel the threat from those who seek to profit from its adulteration and other forms of illegal trade. Our Fuel Marking Services protect the integrity of supplies to the energy production, transport, heating and domestic use sectors. This ensures that governments and fiscal regulators collect the appropriate amount of revenue from excise taxes on fuel and at the same time also protect sales revenues for oil companies. The services prevent and deter: Fuel adulteration with sub-standard products or low tax (subsidised) fuels; The illegal import of no or low tax products (smuggling); The dumping of tax exempt export or transit fuels into a domestic market; and The export of subsidised fuels. In Kenya, the government instituted a nationwide programme using our services to curb the illegal dumping of export fuel and the adulteration of premium automotive fuels with low tax kerosene. Fuels are tested across the country at retail sites and other storage locations using field test kits that provide results within a few minutes. The benefits to both consumers and the Kenyan government are clear: our service results in reduced illegal trade, protection of tax and sales revenues, increased consumer confidence, protection of vehicle engines, improved exhaust emissions and environmental protection. The success of the Kenyan fuel marking programme has led to implementation of similar programmes in other countries around the world, including India, Tanzania, Uganda, Senegal and South Africa.
- #26 SGS Life Science Services has 30 years of experience as a global contract service organization providing integrated solutions from preclinical activities to phase I-IV trials, bioanalytical and quality control testing. With more than 1,300 employees, state of the art clinical pharmacology units and World’s largest network of GMP compliant laboratories, SGS serves the pharmaceutical, biotechnology and medical device industries across Europe, America and Asia. With innovative study designs, optimal facilities and strong regulatory intelligence, SGS can significantly help its clients to: SGS clinical research services Phase I-IIa clinical trials; Bioanalysis; Phase II-IV clinical trials; Data Management & Statistics; Regulatory Affairs; Medical Affairs; Outsourcing services Team up with SGS for your clinical development Leading European company in Exploratory and Pharmacology trials including First-in-Human, combined protocols, QT/QTc prolongation, C14 ADME and POC in-patients trials Global expert in Clinical Trial Management focusing on Infectious Diseases, CNS and Cardiology Strong Biometrics group; pioneer in use of EDC systems for phase I to IV Full support Regulatory Affairs and Pharmacovigilance services Largest European CRO in Bioanalysis featuring mass spectrometry and immunoanalysis SGS R&D / Quality Control Services Raw material; Finished goods (final pharmaceutical, medical and cosmetic products and container testing); Stability Studies; Microbiology; Biocompatibility; Development and validation of new test methods; Pre Clinical safety
- #27 Early phase clinical development: Developing a new drug is often a race against time. Delays in bringing a drug to the market can cost millions of dollars each day. More importantly, these delays can prevent a broader and potentially life-saving choice of treatments being made available to patients. Here is an example of an Early Phase Fast track Drug Development: First into man, combined single- and multiple dose study the SGS study design and capability to deliver allowed a program time reduced by about 4 months. Quality Control Case Study: Global pharmaceutical and healthcare companies are faced with many, ever changing challenges. Among these include developing quality control capabilities and processes that work across multiple manufacturing sites, often located in different countries. Outsourcing is a solution many companies utilize to handle their quality control workload. However, because many service partners tend to be local providers, harmonized quality control processes may not be the end result. Consequently, the selection of an outsourcing partner has implications beyond simply completing quality control tests that need to be performed, but extends into how procedures and reports are harmonized company-wide. In one such case, a European-based multinational had the need to outsource microbiological testing due to every-growing testing volume. We subsequently learned from their head of support services that they had also been testing samples in Europe, for products produced in their plant in Shanghai. SGS provided a solution whereby samples were tested by SGS – both in China and in Europe. This not only provided a direct process for testing of materials manufactured in Shanghai, but SGS also implemented a harmonized solution that was qualified at both sites.
- #29 We offer comprehensive services in four main consumer product segments: SOFTLINES Textiles and apparel, home textiles, footwear, accessories, luggage, leather and latex products. HARDLINES Toys and premiums/gifts, housewares, cookware, DIY, paint, hand and power tools, automotive parts, furniture, sporting goods, cosmetics, detergents, packaging. ELECTRICALS & ELECTRONICS (E&E) Lights, audio, video, automotive E&E, household and industrial products, IT, telecommunications and components. FOOD Animal origin, Plant Origin, Food Preparations and Hospitality. CROSS-BUSINESS SERVICES Global Sustainability Services (including EcoDesign, Carbon Footprint Analysis, Life Cycle Analysis), REACH, Corporate Social Responsibility. TESTING: Materials testing; Performance testing; Safety testing; Restricted substances testing; Comparative testing INSPECTION: Pre-Production, Initial and During Production Checks; Final Random Inspection; Retail Store Check CERTIFICATION: SGS has certified more than 100,000 clients in 80 countries and is the world’s preferred auditing and certification body. We are accredited to certify processes and products to a wide range of local and international standards TECHNICAL ASSISTANCE: Sustainability services to support retailers and brands in their CSR strategy; Factory Quality Assessment; Food Safety & Hygiene Assessment; Regulatory Advisory Service; Training to educate client staff on quality assurance principles and other relevant topics; Private Label Support to assist retailers to launch their own product lines.
- #30 Product recalls and loosely controlled supply chains hurt everyone Given the slew of product recalls over the past year, safety and quality are top of mind for our customers. The devastating effect that these recalls can have on brand reputation is focusing attention on the benefits of a secure, manageable and sustainable supply chain, where brand owners are more in touch with the activities of their suppliers and their suppliers’ suppliers. Product recalls affect nearly every industry and the fact of the matter is that they can happen despite one’s best efforts. We help our customers reduce the scale and impact of recalls, trace products when recalls do happen and ensure that the proper procedures are put in place to minimise the possibility of such failures happening again. Consumer awareness and concern over product quality and safety has the ability to change buying patterns and reward the companies and brands that demonstrate and communicate control over their supply chains and manufacturing processes. Products need to go beyond safety & regulatory compliance, demonstrating sustainable social & environmental benefits Customers obviously expect to buy healthy and safe products. Companies must assess the chemical hazards throughout the product life cycle of the product through analysing its substances. As many initiatives of eco-lablling rise, product design including environmental impacts in early stage allow to demonstrate the environmental benefits of your products and be competitive. Efficient supply chain management needs to monitor the CSR performances of products and operations to avoid any risk and enhance the reputation of the brand. Service innovation, like the dynamic companies we support, drives the success of CTS. To keep up-to-date with our evolving range of services, their benefits and why they are different, get in touch with the marketing managers for each SBU.
- #32 The SSC business lines support helps organization demonstrate compliance to voluntary or regulatory standards. The range of services: AUDIT AND CERTIFICATION: Auditing and certification for compliance with general standards for quality, (ISO 9001), environmental (e.g., ISO 14001), occupational health and safety ( OHSAS 18001), s ocial accountability (SA 8000), personnel, information security (ISO 27001), business continuity (BS 25999), supply chain security (ISO 28000 ), energy efficiency (EN 16001), personnel certification under ISO 17024 and many others. INDUSTRY-SPECIFIC STANDARDS/CERTIFICATION – Auditing and certification for compliance with industry specific standards in many key industry areas, such as: aerospace, automotive, electronics & electrical, food, forestry information technology / security; logistics and security; oil & gas; telecommunication; h ealthcare; pharmaceuticals; cosmetics; medical devices SGS also provides INTEGRATED MANAGEMENT SYSTEMS where company’s management systems may be simultaneously certified through an integrated audit include ISO 9001, ISO 14001, OHSAS 18001, HACCP, ISO 22000, AS 9000, customer service standards, and specific sector or customer requirements. CUSTOMISED SOLUTIONS: Helps turn customer driven requirements into an auditable framework to foster performance throughout a company’s network, or simply deliver audits on a company’s behalf in an independent way. SGS enables companies to define, roll out and monitor the quality performance criteria defined in their business strategy. Works against: customer bespoke criteria; Service Certification (Qualicert, ServiCert); Sustainability Report Assurance, Equator Principles; and Gap assessment against any standard requirements TRAINING: Awareness/Foundation courses, Auditor/Lead Auditor Training, Internal Auditor Training, Process Improvement & training against customized content
- #33 7 Star : Created a new voluntary hotel classification criterion called “SGS 7 stars”. This certification service is designed to identify the extra luxurious services offered by Town House Galleria in Milan. Following validation by an international technical committee (external to the certification body), these features will be checked directly by SGS, who will certify their conformity, and check that they are maintained in the future through scheduled inspections and, first and foremost, through “Mystery Guest” visits. These features include services provided by the hotel, from guest’s arrival at the airport to his departure, luxurious services that will satisfy a particularly demanding clientele looking for a home-like stay. Customisation, discretion and luxury are the main characteristics required to hotels that aspire to becoming 7-star facilities. Single Food Audit When food manufacturers export to foreign markets they must comply with quality and safety regulations from both their home countries and the importing country. This is a daunting task for manufacturers as there are many different quality and safety standards to contend with, some of which with overlapping requirements. To address these needs, SGS introduced the world’s first Single Food Audit Pack, a set of solutions that combines the elements of the ISO 9001, ISO 22000, HACCP, GMP, BRC and IFS safety and quality management standards. The parallel requirements of all of these standards can be met effectively with one audit, which saves time and money as well as causes less disruption in customers’ operational activities. As an example: Korea-Dongah Flour Mills Company combined the requirements of ISO 9001 and ISO 22000 into one audit covering their quality and food safety management systems. SGS audited four manufacturing sites, covering wheat flour, pre-mix and buckwheat production as well as vegetable and salad processing and checked that their operations and processes met or exceeded the standards’ requirements. A single audit makes it possible for our customers to review and align their quality and food safety management systems, and save time and money in the process .
- #35 Integrity, safety and reliability are major concerns to owners, operators and investors of industrial facilities. Technical risk can impact commercial success. Industrial Services ensure that customers’ installations, material, equipment, facilities and projects meet all quality and performance requirements, whether they are regulatory, voluntary or customer based. All of our services aim at ensuring availability, safety and reliability of our customers’ assets, resulting in the sustainability of their business operations. Our broad range of services includes: Project Management / Project Monitoring: We coordinate the different steps in review, verification, inspection, testing and approval for all phases in a project. Supply Chain Services: We help producers to assess their suppliers, supervise during production and keep track of delivery schedules, we physically inspect and check quality and quantity of deliveries and we test samples - in all types of projects, no matter of size or location. Product and Import Certification: In order to launch a product on their market, many countries require that such products conform to national, regional or international safety standards. We provide certification services for various markets. Non-destructive testing (NDT) and Laboratory Material Testing: Our laboratories offer a range of mechanical, physical and chemical testing methods for Metal Products, Building Materials, Polymer Materials and Materials related to Automobiles. In-service inspection (Statutory & Voluntary): we have implemented a combination of high-end specialised consultancy with traditional inspection and testing services to assist clients in managing shutdowns and turnarounds as well as routine maintenance. Asset Integrity Management (AIM): SGS has extensive experience in developing risk-based, time-based, and condition-based programs in all regions of the world. Our programs meet API-580, API-581, and PAS 55 requirements as applicable. Technical Staffing Services: able to deliver global recruitment solutions and assist in hiring accomplished specialists. Our integrated services cover flexible local and expatriate sourcing, payroll and visa services as well as logistical in-country support. Training: training courses and client seminars are held regularly in our worldwide locations or at clients’ premises.
- #36 Asset integrity management for Karachaganak Petroleum: Studies have shown that the vast majority of the risk in operating an industrial plant comes from less than 10% of the operating equipment. Furthermore, the time and resources spent fixing problems once they have occurred is about triple the amount spent on preventive maintenance. Identifying the real risks facing an industrial plant and developing a thorough and predictive maintenance schedule will lead to more efficient plant operation and enormous cost savings for plant operators. We provide asset integrity management and risk based inspection services to Karachaganak Petroleum Operating, a wholly owned partnership between Eni, BG Group, KazMunaiGaz and Lukoil. One of the world’s largest gas condensate reserves, the Karachaganak field was first discovered in 1979 and is connected to international markets via the Caspian pipeline. This field is expected to produce gas and oil for the next 35 years. Limiting plant failures and unnecessary downtime due to maintenance is essential for its successful and cost effective operation now and over its expected lifetime, and will ensure a steady flow of natural gas to markets around the world.
- #38 Several factors increase the pressure on industry and others to comply with environmental requirements (Economic growth and trends in environmental policy, regulations, increasing global awareness regarding health and safety and environmental and liability risks): Laboratory services focused on providing analytical testing of a wide range of substances including soils, sediments, sludge and minerals, water: drinking, surface, sea, ground, sewage and wastewater, wastes: hazardous and solid, municipal, air, oils, dioxins / furans and dioxins such as PCBs, asbestos, Restriction of the use of certain Hazardous Substances (RoHS) Our field-based services and our technical/compliance consulting services, are built on maintaining a high level of multidisciplinary expertise, the continuous development of new, innovative and standardised global services and delivering the highest level of customer service. Field service applications covering sampling and monitoring including ambient and indoor air, stack emissions and burn tests, water sampling, monitoring, assessments and modelling, contaminated site sampling, monitoring and supervision, waste sampling and studies, noise and vibration mapping and monitoring, indoor environmental quality monitoring and studies, occupational health and safety monitoring, asbestos identification Certification services such as ISO 14001, EMAS, forest certification Specialty services such as Outsourced laboratory management, environmental data management, environmental drilling Climate change – the climate change programme facilitates trade of greenhouse gas emissions. SGS services in this sector address mandatory and voluntary reporting of greenhouse gas emissions and promote application of standardized verification procedures. Through multiple accreditations, worldwide coverage and ad-hoc alliances, our Climate Change programme services validate projects, verify and certify actual emissions. EU Emission Trading Scheme, Clean Development Mechanism, Joint Implementation Projects, North American Initiatives
- #39 SORTING OUT THE PAST TO PROTECT THE FUTURE Kolliken is a small town in northern Switzerland near Zurich, it also happens to be the site of one of the largest hazardous waste dumps in the country. Pollutants from the waste stored there could have become a potential threat to the region’s drinking water. Aware of the problem, the Swiss authorities decided to seal off the waste site, excavate and sort the waste, then dispose of it properly. We are working closely with the authorities to analyse the waste for toxins, which determines the best form of disposal. Options include incineration, removal to a more secure waste dump, or, in the case of extremely toxic substances, storage. This is an enormous undertaking and is expected to last until 2012, by which point more than 250,000 cubic meters of hazardous waste will have been sorted and disposed of. Through our Institute for Applied Chromatography in Belgium, we have pioneered several technologies in this area, including micro pollutant and dioxin screening. This screening allows customers to accurately identify what has been disposed of at a particular waste site. This testing is very useful in a situation such as Kolliken, helping to determine the best course of action for waste removal and disposal.
- #41 FOR GOVERNMENTS (Active on four continents for over 15 years, privileged partner with governments) Vehicle Safety & Emission Inspection: Design, implement and manage state-of-the art vehicle inspection programmes for vehicle safety and emissions, providing turn-key solutions or specific modules customized to the clients needs. All of our solutions are adapted to our customers’ needs and can effectively serve large and small vehicle populations. We provide a complete IT package (Hardware & Software) allowing real-time data transfer to the government agencies of inspection results from the vehicle inspection and emission control Road Safety Enforcement : On behalf of Governments, SGS develops, implements and manages Road Safety Enforcement Programmes. Together with the Traffic Control Police, SGS provides roadside inspection and testing services. Vehicles are inspected regarding for safety aspects and drivers are tested for drugs and alcohol abuse. Vehicle Registration : Customer convenience and secure IT transaction are the key elements of vehicle registration. We design, implement and manage the necessary infrastructure as turn-key solution or specific modules customized to the client’s needs. Driver Licensing : we provide Driver Licensing on behalf of Government agencies, often part of an initiative by government’sgovernments to improve customer services by reducing waiting times for driving tests. We design, implement and manage the necessary infrastructure as turn-key solution or specific modules customized to the client’s needs. Traffic Technology Testing & Verification : SGS provides independent testing and verification services for road safety enforcement technology. Vehicle Inspection & Verification When inspecting imported used vehicles in developing countries, we verify the conditions and value of the vehicle for customs purposes and ensure that customs duty is not evaded. FOR INDUSTRY: SGS is a privileged partner of the Automotive Industry Vehicle Inspection & Verification : Motor vehicle manufacturers rely on SGS as an independent inspector of vehicles before they commence their journey on the lengthy distribution cycle. Verifying functional, visual and cosmetic parameters along the distribution chain allows any defect to be identified immediately. Remarketing Inspection: Leasing companies and Financial Institutes use our network of independent SGS inspectors accelerating the sales of vehicles. As the independent third-party SGS condition reports provide the required level of confidence necessary for any business transaction.
- #42 London’s Black Cabs In the UK, SGS provide licensing and inspection services (Vehicle Safety & Emission Inspection) for all 21’000 London Black Cabs and all 50’000 Private-Hire-Vehicles. SGS manages four new inspection centers, strategically located in Greater London. A new call centre have dramatically increased the ease where online bookings for all inspection appointments are handled. Customer proximity combined with state of the art test facilities and procedures and customer focus through first class services has made getting to those inspection appointments that much easier for the taxi owners. The end result is greater assurance about the safety of the vehicles used by the countless people who travel in London’s Black Cabs every day. SGS provide similar services to many other metropolitan taxi authorities around the world, including in Buenos Aires, Ireland, the Ivory Coast and Chile. Our model promotes better use of scarce resources and value for money as well as a dynamic system to improve the image and service of taxis.
- #44 REVENUE ENHANCEMENT: SGS revenue enhancement programmes help governments secure fiscal revenues from international trade. SGS Import verification programmes provide comprehensive solutions. SGS reinforces its leading position and has kept abreast of trade liberalization and the evolution of complex international supply chains. INDUSTRY AND CONSUMER PROTECTION: SGS Product Conformity Assessment Services are the perfect solution to an effective control over the quality of the goods imported to guarantee their conformity to national and international standards including health and safety, the deployment of sustainable measures to protect the development of local industry by preventing unfair competition and to ensure the non infringement of intellectual property rights. TRADE EFFICIENCY: Building trust between trade and governments, Governments & Institutions Services offer both parties flexible trade solutions in response to need for compliance with national and international regulations. To bridge the gap between economic policies and the commercial responsibility of enterprises, GIS offers a full range of solutions (to stimulate competition and widen access to international markets. AID EFFICIENCY: Bring improved transparency, accountability and effectiveness in international development assistance.
- #45 Product Conformity Assessment Programme (PCA): SGS is increasingly the trusted partner of standard organisation around the world providing PCA services. PCA is a reliable and transparent solution to verify, before shipment and in any case before goods arrive at destination, that products imported into a country are in conformity with the applicable national and/or international Standards and approved equivalent, and technical regulations set by a regulatory authority. Trust and confidence in the imported goods and in the intrants are the benefits to the consumers and the industry. Thanks to SGS, the trade is able to demonstrate its compliance with origin requirements and international regulations including Intellectual Property), not to mention in relation of combating counterfeit. SGS relies on its extensive network of inspection facilities and laboratories, covering all regions in the world and also all type of products. Through contract or an accreditation, SGS is mandated by a regulatory authority (Standards institution) to carry out a risk based verification of the quality of the product according to very elaborated inspection and certification techniques, leading to certifying the eligibility and the conformity of a product. With a strong trade facilitation component, SGS ensures a fast intervention and also the early availability of the certificate of conformity, that is used for clearance purpose, thanks to very modern Information Management tools and the electronic transfer of data and information as soon as the verification is conducted. Capacity building is also a key component of the service, such as in the field of the establishment and the management of norms to include market surveillance and also the financing of institutional modernisation through a royalty on fee collected from the exporter More and more countries are adopting such program as an effective tool to defend its consumers and population. SGS is currently serving the following countries: Algeria, Kenya, Saudi Arabia, Iran, Russia (GOST), Nigeria and Indonesia. Many other contracts are currently under negotiations or in their implementation phase.
- #47 To stay competitive, businesses are looking for new and better ways to improve quality and efficiency while at the same time lowering costs. At SGS, we provide a range of flexible services that allow clients to measure and then improve systems, services and processes. At SGS, we work closely with our clients to ensure the best possible risk-management solutions. We can be their ‘eyes and ears’ anywhere in the world. By creating trust between all parties, we can help improve margins and make business faster and simpler. Our core services cut waste and rework; they can also reduce cycle times and optimise inventory. Clients use us to help streamline their processes or they outsource to us to create economies of scale. We can help clients enhance productivity by ensuring that inspection, verification, testing and certification are more streamlined, modular and interconnected. Increasing regulatory requirements are a reality facing all businesses, and the contractual obligations that these entail are often complex. We bring clarity to transactions and facilitate compliance by market, industry, region or between parties. In this way, compliance can translate into market confidence, freeing clients to concentrate on core business needs.
- #48 WE WORK ACROSS INDUSTRIES SGS provides services across a range of industries from agriculture to automotive, food to forestry and many others. Our specialists are trained in these distinct sectors yet are used to interacting across geographies, markets and cultures, so that we can deliver vertical integration and horizontal cover. WE COVER SUPPLY CHAINS Supply and value chains are becoming more complex but also more integrated and are continuously changing. As a consequence, clients are looking for efficient ways to assure the quality, value and origin of goods. SGS services are designed to create greater clarity in all aspects of transactions from raw materials to finished products. WE THINK GLOBALLY SGS is a global company with over 1 000 offices worldwide. Our presence helps clients make global decisions and apply global standards. Just as importantly, we have over 48 000 highly skilled employees ready to be where they are needed, when they are needed. WE ACT LOCALLY We believe that local clients need local solutions. That’s why we have the best local talent and services. They are flexible enough to react to individual needs, but have access to the broadest global tools and networks. WE USe the right TECHNOLOGY Technology itself isn’t the answer – it’s the right technology that counts. We are constantly renewing our systems and tools to bring better technology systems to the field, to laboratories and into our offices. OUR CULTURE OF INTEGRITY Integrity is at the core of our business, it is the common thread through all of our activities. We are committed to operating openly, honestly and transparently and ensuring that the highest standards of integrity are applied to all of our activities worldwide in accordance with international best practice.
- #49 The unrivalled expertise, experience and commitment of our people make them our greatest asset. We actively seek out professionals who are specialists in their field and we combine this with a deep understanding of our clients’ needs. In the highly specialised fields in which we work there is no substitute for expertise. We combine rigorous training with continuous improvement. We draw on the best thinking available to ensure we are always justified in our claim of being real experts. Commitment is easy to claim yet hard to put into practice. At SGS we demonstrate our commitment every day. We invest heavily in training people to deliver the best products and services. As a company, we live up to the highest ethical standards. These values are the foundation upon which SGS has built its worldwide reputation as a trustworthy partner.
- #50 On our website, you will of course find out a lot more about how we can best serve you. You may look to our pages to search for a service, a contact, surf on the local web pages in your native language, keep updated with industry news or download our annual report.