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SGS-2015-GROUP-Presentation-INTERNAL-EN-LR
- 1. 1 SGS IS THE WORLD’S LEADING INSPECTION, VERIFICATION, TESTINGAND CERTIFICATION COMPANY
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- 3. 4 HISTORY Transformed grain trading inEurope with innovative agricultural inspection services and spread agricultural services around the world Diversified into inspection, testing and verification services across a variety of sectors including industrial, minerals, oil, gas, and chemicals ESTABLISHED IN ROUEN Listed on the Swiss Stock Exchange Unrivalled reputation as the industry leader in finding solutions to the complex problems organisations face every day
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- 6. 7 QUALITY SAFETY REDUCEDRISK SPEED TO MARKET TRUST SUSTAINABILITYEFFICIENCY PRODUCTIVITY
- 7. 8 TESTING, AUDITING AND TRAINING SOLUTIONS QUALITY INDEPENDENT THIRD PARTY INSPECTION COMPLIANCE WITHTHE LATEST QUALITY STANDARDS
- 8. 9 COMPLIANCE WITH LOCAL, NATIONAL AND INTERNATIONAL REGULATIONS SAFETY GENERATE CONSUMER CONFIDENCE ANDENHANCE TRUST DEVELOP EFFECTIVE HEALTH AND SAFETY SYSTEMS
- 9. 10 COMPLIANCE TO INTERNATIONAL RISK MANAGEMENT STANDARDS REDUCED RISK TESTINGAND INSPECTION TO VERIFY RISK PREVENTION MEASURES INDEPENDENT AND IMPARTIAL SERVICES TO IDENTIFY, MANAGE AND REDUCE RISK
- 10. 11 EFFICIENCY LOCAL EXPERTS DRAW ONTHE GLOBAL EXPERIENCE OF THE ENTIRE SGS NETWORK MAKING BUSINESS OPERATIONS FASTER, SIMPLER AND MORE EFFICIENT TAILORED BUSINESS SOLUTIONS TO IMPLEMENT PROCESSES AND SYSTEMS
- 11. 12 PRODUCTIVITY FOCUSED TRAINING TO DEVELOP SPECIALIST SKILLS WITHIN YOUREXISTING WORKFORCE OUTSOURCING WORLD-CLASS PRODUCTIVITY EXPERTS ENSURING PRODUCTIVITY KEEPS PACE WITH DEVELOPMENTS
- 12. 13 SPEED TO MARKET UNDERSTANDING MARKETDEMANDS ANYWHERE IN THE WORLD, WHATEVER THE INDUSTRY OR SECTOR CONSULTANCY, TESTING AND CERTIFICATION SERVICES TO OVERCOME COMPLEX CHALLENGES DEMONSTRATE COMPLIANCE WITH THE REQUIREMENTS OF TARGET MARKETS
- 13. 14 TRUST ASSURING THE COMPLIANCE OF PRODUCTS, PROCESSES, SYSTEMSAND SERVICES TRANSPARENT AND UNBIASED INSPECTION, TESTING, VERIFICATION AND CERTIFICATION SOLUTIONS GLOBAL REPUTATION FOR INDEPENDENCE AND INTEGRITY
- 14. 15 SUSTAINABILITY ASSISTING IN DEVELOPING SUSTAINABLE FACILITIES AND BETTERWORKING AND SOCIAL ENVIRONMENTS ENCOURAGING ENVIRONMENTAL RESPONSIBILITY AND REDUCING ENVIRONMENTAL IMPACTS BUILDING A MORE RESPONSIBLE AND SUSTAINABLE FUTURE
- 15. 16 CHEMICAL CONSUMER GOODS ANDRETAIL MINING OIL AND GAS PUBLIC SECTORLIFE SCIENCES LOGISTICS AUTOMOTIVEAGRICULTURE AND FOOD ENERGY FINANCE INDUSTRIAL MANUFACTURING AVIATION CONSTRUCTION
- 16. 17 AGRICULTURE AND FOOD SOURCE Weprovide expertise from input research and development through to harvesting DEVELOP We offer unrivalled technical capabilities for fertiliser exploration, mining and trade TRANSPORT We help mitigate risks, maintain safety and improve value chain efficiency in storage and transportation PROCESS We safeguard quality and safety, improve market share and develop sustainable business RETAIL We protect brands, build customer trust and develop long-term trade relations SAVOUR Sarah-Jane tucks into her lunch knowing that it’s tasty, healthy, safe and value for money ENSURING SAFE, SUSTAINABLE AND HIGH-QUALITY PRODUCTS
- 17. 18 AUTOMOTIVE SOURCE We test materials and partsto OEM and industry standards to facilitate the supply chain BUILD We verify that manufacturer vehicle design and quality meets regulations and gains market access SELL We audit delivery and aftermarket operations to ensure quality and brand guidelines adherence POWER We enhance the design, construction and operation of motor vehicles, testing fuels, lubricants and usability SAFEGUARD Our vehicle testing centres worldwide verify safety and minimise environmental impact AMAZE Annette loves the feeling of going for a drive in her new car DRIVING PERFORMANCE AND SAFETY WORLDWIDE
- 18. 19 AVIATION BUILD Our expertise in qualityand supply chain assurance deliver trusted aerospace manufacturing solutions. MANAGE Our project management, inspection, and materials services provide complete solutions for airport infrastructure. COMPLY We facilitate understanding of mandatory regulations and standards and expedite approval processes. LEAD We ensure your people and operations from fuelling to cargo handling meet best practice and the highest standards of service. PROTECT Our aviation maintenance, repair and monitoring services help prevent failure and reduce reputational/ financial risk. TRUST A relaxed Tom disembarks safely after a smooth flight, with his luggage in tow, refreshed for his big meeting. ENHANCING SAFETY, QUALITY, RELIABILITY AND TRUST
- 19. 20 CHEMICAL ESTABLISH We offer turnkey laboratory designand management consultancy and procurement and commissioning assistance SOURCE We ensure chemical component quality PROCESS Our services reduce risks, manage potential health hazards and improve productivity in operations DISTRIBUTE We offer logistics and third-party operations support SELL We verify the safety and compliance of finished products PROTECT Leo makes the most of the kids’ club water sports, safe from the sun INNOVATION, SAFETY AND EFFICIENCY IN EVERYTHING FROM PERFUMES TO PAINTS
- 20. 21 CONSTRUCTION ASSESS We conduct studies in construction feasibilityand risk management and assist with project planning PREPARE We support our customers in implementing design reviews, scheduling, project managing and site safety SOURCE We test materials for quality and provide support for global sourcing of equipment and parts BUILD We support our customers to ensure projects are on time, on budget and meet quality and safety requirements MONITOR We verify health and safety, guide maintenance decisions and minimise environmental impacts RELAX Jo and Sarah soak up the view of the city from the 60th floor ENSURING SAFETY AND PERFORMANCE WHERE WE LIVE
- 21. 22 CONSUMER GOODS ANDRETAIL SOURCE We assess the safety, quality and sustainability of raw materials and components used for production PRODUCE Our laboratories conduct material and functionality testing to verify and certify that products perform as claimed PACKAGE We ensure packaging protects products and is safe and environmentally friendly DELIVER We monitor supply chains for goods such as food, electronics, textiles, toys, footwear and houseware RETAIL We undertake retail store audits to ensure our customers’ brands are represented correctly ENJOY Daisy is happy playing with her robust and safe new toy that can withstand anything GENERATING TRUST THROUGHOUT THE SUPPLY CHAIN
- 22. 23 ENERGY REDUCE We reduce risk inall operations through to decommissioning in the energy supply sector PRODUCE We consult on sustainability and basic trade solutions for conventional and innovative energy industries STORE We help our customers meet regulations, consider safety and limit environmental impact MONITOR Our independent inspections and audits cover petroleum, gas, electrical power, coal and renewable energy DISTRIBUTE Our expertise optimises productivity and trade efficiency POWERING PROCESSES FROM RENEWABLES TO CONVENTIONAL ENERGY ENERGISE Oli powers through an evening run under the bright lights of the city
- 23. 24 FINANCE ASSESS We act asa technical adviser to reduce risk on our customers lending and investment decisions OPTIMISE We draw on our broad knowledge of international standards and legislation when reviewing projects DECIDE We assist lenders and investors in the decision process, from concept review through to completion MONITOR We provide comprehensive technical, environmental and social risks monitoring to reduce risks TRADE Our guarantee, collateral and trade documentation services provide assurance INFORM Nicolas takes a break from the golf to check on the performance of his investments DELIVERING EXPERT KNOWLEDGE FOR THE FULL FINANCIAL PICTURE
- 24. 25 INDUSTRIAL MANUFACTURING SOURCE We supportour customers with evaluations of suppliers, components and their global supply process BUILD We improve productivity and performance standards while streamlining operational processes ASSESS We provide finished product assessments and verify against quality, health and safety requirements DELIVER We help our customers follow best practices, meet budget plans and reduce environmental impact EXPERIENCE Daniel is sure his glider is tough enough for any journey he sets off on MAKING BUSINESSES MORE PRODUCTIVE AND PROFITABLE EVALUATE Our independent testing and conformity services are widely trusted across manufacturers in all industries
- 25. 26 LIFE SCIENCES DISCOVER We provide servicesfor life sciences including pharmaceuticals, biopharmaceutic als and medical devices DEVELOP We have the largest global network of contract analytical laboratories and conduct clinical trials ANALYSE We perform research, quality control testing and clinical studies, allowing our customers to focus on business VALIDATE We ensure national and international regulations and industry best practices are followed MARKET Our expertise in development, testing and production ensures safe life saving treatments reach consumers THRIVE Emilio is happy to celebrate his granddaughter’s birthday with the rest of the family PROTECTING SAFETY AND COSTS IN PRODUCT DEVELOPMENT
- 26. 27 LOGISTICS TRANSPORT Our expertise in operations meanswe can advise on risk management suitability, efficiency and traceability STORE We assist with export controls, international customs data exchange and secured storage support EXPORT We support freight forwarding by sea, rail and road with innovative solutions and audit, certification and training SHIP Our services ensure effectiveness and safety within the marine supply chain DELIVER We provide terminal management, primary processing and secured storage support EXCITE Sophie in Copenhagen orders the latest gadget from Tokyo on Monday. It arrives at her door on Friday STREAMLINING OPERATIONS AND IMPROVING EFFICIENCIES
- 27. 28 MINING EXPLORE Our testing ensures project valueis determined in line with industry standards DEVELOP We provide proven technical solutions to advance projects through the development stages OPERATE Our reliable in- plant and production services deliver optimal recovery and product quality TRADE Our analysis, inspection and sampling supports the international trade of commodities RECLAIM We have the capabilities and expertise to ensure site closures have minimal impact IMPROVING SPEED TO MARKET, OPTIMISING RECOVERIES ARRIVE Hans is impressed by the high-speed connection to his destination
- 28. 29 OIL AND GAS LOCATE Weprovide unique solutions for the exploration of oil, gas and unconventional resources ANALYSE We deliver applied mineralogy, metering, measurement and hydrocarbon allocation EXTRACT We are trusted by our partners to deliver quality and safety PROCESS We support our customers activities and optimise processes and global trade DELIVER Our independent expertise spans the entire value chain MOVE Jimmy enjoys getting away, knowing he is making minimal environmental impact ENRICHING QUALITY AND VALUE IN EXPLORATION, EXTRACTION AND DISTRIBUTION
- 29. 30 PUBLIC SECTOR GOVERN Our government solutionsenable revenues to be increased, as well as improve accessibility and effectiveness DEVELOP Our border control services reduce risk worldwide by operating scanners, monitoring transit and risk profiling REGULATE We assist governments in managing concessions for forestry, telecoms and procurement SAFEGUARD We improve public infrastructure andtheefficiency of transportation systems through services for road safety PROTECT We help authorities ensure suppliers comply with quality, health, safety and environment regulations REASSURE Tori enjoys chatting with friends knowing that her laptop safely entered the country FACILITATING INTERNATIONAL TRADE AND SUSTAINABLE DEVELOPMENT
- 30. 31 DELIVERING A COMPETITIVEEDGE ENHANCING QUALITY, REDUCING RISK ENABLING SPEED TO MARKET IMPROVING SAFETY, EFFICIENCY, PRODUCTIVITY AND SUSTAINABILITY GENERATING TRUST
- 31. 32 WHAT MAKES SGSDIFFERENT? TRUSTED FOR IMPARTIALITY: INSPECTION, TESTING, VERIFICATION, CERTIFICATION SOLUTIONS THINKING GLOBALLY, ACTING LOCALLY WORKING ACROSS INDUSTRIES COVERING SUPPLY CHAINS USING THE RIGHT TECHNOLOGY
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- 33. 34 TRUST IN SGS DELIVER ACCURATEAND RELIABLE SERVICES WITH INTEGRITY CONSISTENTLY DELIVER EXCELLENCE AND EXCEED CUSTOMER EXPECTATIONS ENSURE GLOBAL HIGH STANDARDS AND CONTINUALLY IMPROVE SERVICES
- 34. 35 OUR VISION BEST-IN-CLASS FOR OURCORE COMPETENCIES OF INSPECTION, VERIFICATION, TESTING AND CERTIFICATION CONSISTENTLY DELIVER UNEQUALLED SERVICE ALL OVER THE WORLD MOST COMPETITIVE IN OUR CHOSEN MARKETS MOST COMPETITIVE AND MOST PRODUCTIVE SERVICE ORGANISATION IN THE WORLD
- 35. 36 OPERATIONS COUNCIL BUSINESS LINES CHRISKIRK Chief Executive Officer AGRICULTURAL SERVICES Olivier Coppey, EVP AUTOMOTIVE SERVICES Thomas Klukas, EVP CONSUMER TESTING SERVICES Malcolm Reid, EVP ENVIRONMENTAL SERVICES Peter Possemiers, EVP GOVERNMENTS & INSTITUTIONS SERVICES Roger Kamgaing, EVP INDUSTRIAL SERVICES Frankie NG, EVP LIFE SCIENCE SERVICES TBC MINERALS SERVICES Michael Belton, EVP OIL, GAS & CHEMICALS SERVICES Alim Saidov, EVP SYSTEMS & SERVICES CERTIFICATION Francois Marti, EVP
- 36. 37 OPERATIONS COUNCIL REGIONS CHRIS KIRK ChiefExecutive Officer NORTHERN AND CENTRAL EUROPE Dirk Hellemans, COO EASTERN EUROPE AND MIDDLE EAST Teymur Abasov, COO AFRICA Fred Herren, COO NORTH AMERICA Jeffrey McDonald, COO SOUTH AMERICA Alejandro Gomez de la Torre, COO CHINA AND HONG KONG Helmut Chik, COO EASTERN ASIA Dennis Yang, COO SOUTH EASTERN ASIA AND PACIFIC Anthony Hall, COO WESTERN EUROPE Pauline Earl, COO SOUTHERN AND CENTRAL EUROPE Ladislav Papik, COO
- 37. 38 OPERATIONS COUNCIL FUNCTIONS CHRIS KIRK ChiefExecutive Officer FINANCE Carla de Geyseleer, CFO HUMAN RESOURCES Dominique Ben Dhaou, SVP LEGAL AND COMPLIANCE Olivier Merkt STRATEGIC TRANSFORMATION Francois Marti, SVP CORPORATE DEVELOPMENT, IR COMMUNICATIONS Jean-Luc de Buman
- 38. 39 BE A LEADER,ACT ON OUR VALUES BE PASSIONATE •Challenge •Energise •Be accountable •Drive success ACT WITH INTEGRITY •Deliver •Decide •Be transparent •Act fairly BE AN ENTREPRENEUR •Compete •Streamline •Be smart •Focus on customers BE INNOVATIVE •Act •Build •Be efficient •Create advantage BE SGS
- 39. 40 DEMONSTRATE RESPONSIBILITY WELCOME CUSTOMERS AND GUESTS SWITCHOFF POWER BOARDS OR EQUIPMENT WHEN NOT IN USE AND RECYCLE PAPER AND PLASTICS ANSWER PHONE CALLS AND EMAILS PROMPTLY AND COMMUNICATE RESPECTFULLY COMPLY WITH LOCAL, NATIONAL OR INTERNATIONAL LEGISLATION AND FOLLOW SGS RULES FOR LIFE ENSURE TRANSPARENCY IN ACTIONS AT ALL TIMES
- 40. 41 WHAT MAKES SGSAN INSPIRING PLACE TO WORK? MARKET SUCCESS We are market leader ENTREPRE- NEURIALISM We encourage innovative thinking OPEN CULTURE Ideas and information are freely shared TRUST We demonstrate high levels of mutual trust DEVELOPING PEOPLE We encourage you to reach your full potential PASSION We share a passion for what we do GLOBAL NETWORK We all benefit from the company’s international network
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Editor's Notes
- #2 SGS is the world’s leading inspection, verification, testing and certification company.
- #3 With over 80,000 employees strategically located around the world, SGS works across 14 industries and throughout the supply chains providing specialized business solutions that improve quality, safety, productivity and reduce risk. Our network of over 1,650 offices and laboratories help customers navigate an increasingly regulated world by offering local expertise on a global scale. Today, we are: The world’s leading inspection, verification, testing and certification company The leading provider of competitive advantage, driving sustainability and delivering trust The globally recognised benchmark for quality and integrity We continue to push ourselves to deliver innovative services and solutions that help our customers move their businesses forward AND we aim to remain in this position.
- #4 SGS was established in 1878 with its foundations in grain trading in Europe. Not long after new innovative agricultural inspection services were created which allowed SGS to quickly expand around the world. During the mid 20th century SGS began to diversify into inspection, testing and verification services across a variety of sectors including industrial, minerals, oil, gas, and chemicals. In 1981, SGS was listed on the Swiss Stock Exchange In 2000, SGS adopted the current structure of 10 businesses and 10 regions to support services across 14 industries. In 2003, all activities of the company were brought back under a single umbrella brand of SGS to better position its brand, across businesses and geographies. Since then, the company has intensified its presence and strengthened its expertise to serve the full value chain across all industries completing more than 150 acquisitions since 2000. Today, we have an unrivalled reputation as the industry leader in finding solutions to the complex problems that organisations face every day
- #5 SGS was established in 1878 with a foundation in grain trading in Europe. Not long after new innovative agricultural inspection services were created which allowed SGS to quickly expand around the world. During the mid 20th century SGS began to diversify into inspection, testing and verification services across a variety of sectors including industrial, minerals, oil, gas, and chemicals. In 1981, SGS was listed on the Swiss Stock Exchange In 2000, SGS adopted the current structure of 10 businesses and 10 regions to support services across 14 industries. In 2003, all activities of the company were brought back under a single umbrella brand and the SGS to better position its brand, across businesses and geographies. Since then, the company has intensified its presence and strengthened its expertise to serve the full value chain across all industries completing more than 150 acquisitions since 2000. Today, we have an unrivalled reputation as the industry leader in finding solutions to the complex problems that organisations face every day
- #6 We seek to be recognised by our passion, integrity, entrepreneurialism and our innovative spirit, as we continually strive to fulfill our vision. These values guide us in all that we do and are the bedrock upon which our organisation is built. PASSION – an intense enthusiasm INTEGRITY – the quality of being honest and having strong moral principles ENTREPRENEURIALISM – characterised by the taking of financial risks in the hope of profit; enterprising INNOVATIVE SPIRIT – the prevailing attitude to be advanced and original
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- #8 Today, our focus is on delivering business benefits – innovative solutions and services that transform our customers’ operations We enhance processes, systems and skills We offer solutions and services fundamental to ongoing success and sustained growth We enable continuous improvement We improve our customers’ operations, meet their stakeholder requirements and manage their sustainability and social responsibility needs We transform our customers’ value chains, and in doing so touch the lives of millions of people from morning to night, at home or at work, locally and globally.
- #9 AS A RESULT OF OUR SERVICE – SGS HELPS CUSTOMERS ACHIEVE CONSISTENT QUALITY Our independent third party inspection, testing and auditing solutions ensure products comply with the latest quality standards Quality information and testing results are provided from our state-of-the-art facilities We certify and verify quality worldwide through our global network We train lead auditors and help executives better understand ISO standard requirements. We protect employees, generating consumer confidence and enhancing trust in business operations For example SGS delivers QUALITY – in Life Sciences: Leveraging our global network, SGS has worked with multi-national pharmaceutical customers to transfer complex analytical methods from one SGS lab to another, ensuring that our customers can depend on the same level of quality control whether they are in Asia or in Europe.
- #10 (AS A RESULT OF OUR SERVICE) – SGS HELPS CUSTOMERS PROVE THEY HAVE A STRONG FOCUS ON SAFETY We protect employees, generating consumer confidence and enhancing trust in business operations We help organisations to develop effective health and safety systems and train their staff in all aspects of safety and industrial hygiene We support our customers in: Adhering to best practices Complying with local, national and international regulation Improving the safety culture of their organisations Here at at SGS: We have an internal commitment to Goal Zero which means zero harm to people, the environment, equipment, communities and reputation
- #11 (AS A RESULT OF OUR SERVICE) – SGS HELPS CUSTOMERS EFFECTIVELY MANAGE RISK Our independent and impartial services enable our customers to identify, manage and reduce risk SGS experts deliver risk management solutions and services covering a wide range of industries We draw on our testing and inspection capabilities to verify risk prevention measures are in place We assist with compliance to international risk management standards For example SGS delivers REDUCED RISK – in Consumer Testing: We X-ray tons of cheese to ensure that there is no metal in it. In the production of cheese there is a risk of equipment parts falling into the cheese due to vibration. This is an important risk in the food industry and in particular in transformed food.
- #12 (AS A RESULT OF OUR SERVICE) – SGS HELPS CUSTOMERS OPERATE EFFICIENTLY Our tailored business solutions make business operations: Faster Simpler And More efficient We help our customers implement and improve processes and systems Local SGS experts draw on the global experience of the entire SGS network to deliver unrivalled efficiency and efficient results.
- #13 (AS A RESULT OF OUR SERVICE) – OUR SERVICES ALLOW CUSTOMERS TO DRIVE PRODUCTIVITY FORWARD We ensure productivity keeps pace with developments in our customers’ organisations by supplying training and outsourcing solutions Short-term solutions include: Outsourcing our world class, professional experts and technologies Long-term solutions include: Developing our customers’ existing personnel And Focused training to develop specialised skills
- #14 (AS A RESULT OF OUR SERVICE) – SGS HELPS CUSTOMERS EXCEL IN SPEED TO MARKET Compliance with the requirements of target markets is key to increasing speed to market We help our customers overcome the complex challenges of understanding and meeting market demands Our integrated solutions help clients move through project stages efficiently and get to market faster. An example of how SGS delivers SPEED TO MARKET – from Life Sciences: SGS’ regulatory and technical expertise in the specialised, rapidly evolving field of biosimilars, allows biopharmaceutical companies to develop, test and market their biosimilar products quickly, as well as to stay current on regulations, leading to cost-reductions on these life-saving treatments.
- #15 (AS A RESULT OF OUR SERVICE) – SGS CUSTOMERS ARE TRUSTED Our global reputation for independence and integrity allows us to build trust wherever needed Customers rely on us for transparent and unbiased inspection, testing, verification and certification We offer trusted, third party evaluation of customer data for regulatory requirements Our solutions allow our customers to give assurance in their products, processes, systems, and services
- #16 (AS A RESULT OF OUR SERVICE) – SGS HELPS CUSTOMERS MEET STAKEHOLDER SUSTAINABILITY EXPECTATIONS We help our customers take ownership for building a more responsible and sustainable future We encourage environmental responsibility We reduce the risk of corruption in our customers’ projects Our services assist in developing: Sustainable facilities Sustainable production Better working environments Improved social environments SUSTAINABILITY AT SGS: Here at SGS we have an internal commitment to support the communities we live and work in and at the same time, within our organisation ‘Do more with less’ - each year we are developing ourselves further so that we can deliver greater results, drawing on less resources. We achieve this through our leadership and expertise, streamlined processes and improved productivity.
- #17 INNOVATION ACROSS 14 GLOBAL INDUSTRIES We deliver innovative solutions across 14 global industries throughout the value chain Across all industries, and throughout our global network of offices and laboratories, we are developing innovative SOLUTIONS and SERVICES that aim to drive our customers’ continued SUCCESS, locally and globally
- #18 Our Agriculture and Food industry services ensure safe, sustainable and high-quality products by building trust, reducing risk and maintaining efficiency across diverse supply chains, covering: Agrochemicals; seed; biofuels; fertilisers; food; and forestry We provide an unrivalled range of services that encompass exploration, production and commercial activities for the fertiliser industry We protect the integrity of our customers brands: We assess quality, adding value, and securing safe and sustainable supply chains We cover primary production to the point of processing or custody transfer We assist with legislation compliance, correct storage, shipping, packaging, distribution, and product inspection (import and export) We provide confidence that can be marketed to consumers
- #19 Our Automotive industry Services drives performance and safety worldwide by supporting manufacturers, Tier 1-3 suppliers, traders, governments, financial institutions, and insurance companies. We advise and consult manufacturers regarding international type approval and homologation requirements for parts and vehicles We also perform international type approvals and homologation of all kind of vehicles, from construction, commercial to trucks, cars and two wheelers We verify build quality and improve efficiency Through our SGS Vehicle Inspection Services, we increase automotive safety We minimise environmental impact Our SGS Dealership Audits, Workshop Audits, Logistics Services, and Supply Chain Security Services: We ensure brand guidelines are followed We visit all aftermarket and distribution operations Our global network includes vehicle testing centres Note: Type Approval or Certificate of Conformity is granted to a product that meets a minimum set of regulatory, technical and safety requirements. Generally, type approval is required before a product is allowed to be sold in a particular country, so the requirements for a given product will vary around the world. Processes and certifications known as Type Approval in English are generally called homologation in other European languages. (Source of definition: Wikipedia)
- #20 OUR AVIATION SERVICES ENHANCE SAFETY, QUALITY, RELIABILITY AND TRUST BUILD: Our expertise in quality and supply chain assurance delivers trusted aerospace manufacturing solutions. MANAGE: Our project management, inspection, and materials services provide complete solutions for airport infrastructure. COMPLY: We facilitate understanding of mandatory regulations and standards and expedite approval processes. LEAD: We ensure your people and operations from fuelling to cargo handling meet best practice and the highest standards of service. PROTECT: Our aviation maintenance, repair and monitoring services help prevent failure and reduce reputational/ financial risk. EXAMPLES OF THE SERVICES WE DELIVER: We are at the forefront of developments in aviation and aerospace, and offer extensive experience advising on: Fixed wing and rotary operations Ground operations Training in dangerous goods, jet fuel, safety, quality and sustainability Accident and incident investigations Maintenance, repair and overhaul Aerospace manufacturing and supply chain solutions Airport, helipad and helideck infrastructure Quality assurance and quality control Aviation regulations Health, safety and environment
- #21 Our Chemical industry services provide innovation, safety, and efficiency in everything from perfumes to paints, to reduce risk and eliminate potential health hazards as raw chemical products are converted into consumer products We ensure chemical component quality We verify the safety and compliance of finished products Our Consultancy Services offer: Turnkey laboratory design and management Procurement and commissioning assistance Logistics and third-party operations support SGS Asset Integrity Management Services, Optimisation Programmes and Project Lifecycle Services improve productivity and efficiency in operations
- #22 In the Construction industry we ensure safety and performance where we live by helping our customers to minimise environmental impact and public inconvenience We support our customers by: Providing technical due diligence support on projects to ensure quality and financial assumptions are commensurate Implementing effective design review, scheduling; budgeting; site safety; logistics; and sourcing quality personnel and equipment Ensuring project milestones are met We conduct studies in construction feasibility, risk assessment and management We chemically and physically quality test materials in our laboratories and on site We track machines and equipment throughout the supply chain SGS Inspection Services provide facility, waste and energy audits
- #23 In the Consumer Goods and Retail industry we generate trust throughout the supply chain helping manufacturers, importers, exporters and retailers address the increased consumer focus on quality and safety, environmental impact and social responsibility Our expertise reaches the broadest range of consumer goods including: Electrical and Electronics Toys and Juvenile Products Medical Devices Hardgoods Food Cosmetics, Personal Care and Household Softlines and Accessories Packaging From product design analysis to final product testing or from risk assessment to product certification, we offer trusted, independent, third party solutions We conduct a full range of product testing, from product safety and performance to functionality to certify that products meet international standards and perform to consumer expectations We inspect and audit processes at every stage of production and undertake retail store checks to ensure our customers’ brands are represented correctly We help our customers develop products, processes and supply chains that consumers trust everyday
- #24 Across the energy sector we power processes from renewables to conventional energy to help our customers meet regulations, consider safety and limit environmental impact Our independent inspections and audits covers: Petroleum; gas; electrical power; coal; nuclear; and renewable energy We reduce risk in all operations from exploration to decommissioning in the oil, gas, coal and nuclear industries In renewables, we consult on sustainability across hydroelectric, wind and solar power Our expertise maximises productivity and increases efficiency in sales and distribution processes Through our solutions, we help the energy sector innovate
- #25 We deliver expert knowledge for the full financial picture offering assurance to the financial industry. In a project’s development phase our due diligence services reduce risk In the implementation phase we provide comprehensive monitoring, technical and financial risk management services Our guarantee, collateral and trade documentation services provide assurance We evaluate our customers’ lending options We draw on our knowledge of international standards and legislation when assessing project finance decisions
- #26 In industrial manufacturing we help make your business more productive and profitable: We help customers evaluate suppliers, components and their global supply process. We imrprove productivity and performance standards We provide finished product assessments and verify against quality and health and safety requirements. We help customers follow best practices, meet budget plans and reduce environmental impact. We are widely trusted for independent testing and conformity services across manufacturers in all industries.
- #27 In the life sciences industry we protect safety and costs in product development: Our customers trust us to support them with reliable results to enable them to deliver high quality, safe and compliant products to the market in the shortest possible timescale We provide services for the life sciences industry including pharmaceutical, biopharmaceutical and medical device companies With the largest global network of contract analytical laboratories and state-of-the-art clinical trial facilities, we perform R&D, quality control testing and clinical studies, allowing our customers to focus on their core competencies We ensure national and international regulations and industry best practice guidance are followed at all times Our expertise spans the complete development process, from discovery to testing and production, to ensure safe and effective life saving treatments reach consumers One of the services we deliver based on our regulatory and technical expertise in the specialised, rapidly evolving field of biosimilars, allows biopharmaceutical companies to develop, test, and market their biosimilar products quickly and stay up to date on regulations, leading to cost-reductions on these life-saving treatments
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- #30 We deliver independent expertise in both the upstream and downstream sectors in the oil and gas industry by enriching quality and value in exploration, extraction and distribution. Our customers trust our dedication to quality and safety We provide tailored solutions for exploring, extracting, refining, transporting and marketing oil, oil sands, gas, or other hydrocarbons We support upstream activities, with services for: Applied mineralogy; metering; measurement; and hydrocarbon allocation We support downstream activities, with services for: Distribution and retail; the design and execution of optimisation processes; and global trade inspections
- #31 In the Public sector we identify solutions that work in harmony with the existing processes and policies helping to facilitate international trade and sustainable development. Our border control services reduce risk worldwide through: Scanner installation and operation; transit monitoring; and risk profiling Our e-government solutions enhance international trade and revenue processing We improve public infrastructure and the efficiency of transportation systems with services for road safety Our customers depend on our expertise to help them comply with complex quality, health, safety, and environment regulations
- #32 So what does SGS do to help customers gain a competitive edge? Everyday we help our customers enhance their quality and reduce their risk. We help them to improve speed to market, safety, efficiency, productivity and sustainability so they can gain a competitive edge.
- #33 What makes us stand out from the rest? As an independent service provider we offer our customers an impartial view through service offerings that cross all industries, encompassing full supply chains. Our services enable our customers to operate in a more sustainable manner, by reducing their effects on the environment, ensuring product safety, safeguarding trade and helping to bring new technologies to market.
- #34 The next section will be devoted to what is happening inside SGS including managing and communicating our brand, our vision, our values, and the 2014 Plan.
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- #36 WE CONTINUALLY STRIVE TO FULFILL OUR VISION… Our core competencies are inspection, verification, testing and certification services We aim to be the most competitive and most productive service organisation in the world We are continuously improving our offerings to be the leading ‘best-in-class’ benchmark Our chosen markets will be solely determined by our ability to be the most competitive We aim to consistently deliver unequalled service to our customers all over the world We aim to be the most competitive and the most productive service organisation in the world. Our core competencies in inspection, verification, testing and certification are being continuously improved to be best-in-class. They are at the heart of what we are. Our chosen markets will be solely determined by our ability to be the most competitive and to consistently deliver unequalled service to our customers all over the world.
- #37 SGS is led by a dynamic team of individuals with many years of experience in their respective fields. We are organized into ten business lines and operate across ten geographic regions. Each business is led by an Executive Vice President (EVP), and each region is led by a Chief Operating Officer (COO). EVPs lead their respective business to grow worldwide revenue and profitability. They develop the global strategy of their business and define execution plans and key markets segments in concert with COOs. They lead global marketing plans and sales and develop global service offerings for our customers, in addition to collaborating with other EVPs on strategic growth initiatives across businesses. They are responsible for defining and developing the operating processes and systems to support best in class services across our network and ensure optimized activities.
- #38 Each region is led by a Chief Operating Officer (COO). COOs manage the operational aspects to deliver the expected growth and margins. Their focus is on deploying existing service offerings to maximise revenues and profitability. They drive operational efficiency through a combination of the right technology and expertise. They are innovative exploring new ways of generating growth by deploying existing services across their region. They develop and manage customer relationships and sales within their region, and liaise with experts in the businesses to generate innovative services to meet and exceed our customers’ expectations. Both Businesses and Operations work in tight collaboration to acquire new capabilities through acquisitive growth.
- #39 The SGS Functional heads use their expertise to lead the overall governance, initiatives, programs and processes that guide all of us on a day to day basis. Our functions drive all important aspects of the company such as HR, Corporate Communications, Corporate Development, IT, Legal, Finance and Strategic Transformation. Compliance to group governance fosters a unique and coherent customer experience and protects our brand. It also fosters efficiency and helps to generate the desired synergies. Functional activities such as Health and Safety, Corporate Sustainability and IT fall directly under our CEO.
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- #41 It is extremely important that you demonstrate responsibility in everything you do at SGS. Keep the following in mind in your daily activities. Always welcome customers and guests Comply with local, national and international legislation Follow the SGS Rules for Life Answer phone calls promptly Respond to emails Communicate in a respectful manner Switch off power boards or equipment when not in use Recycle, reuse and reduce waste Ensure transparency in all actions
- #42 What makes SGS a unique workplace? Market Success - SGS is a successful company Entrepreneurialism - SGS encourages innovative thinking and initiative Open Culture - SGS has an open culture where ideas and information are freely shared across businesses and geographies Trust: SGS demonstrates high levels of mutual trust Developing People: SGS is committed to developing people to their full potential. We run a solid on-boarding program called SHINE as well as the SGS engagement initiative CATALYST. Our HR Governance and HRIS provide the supporting tools to making SGS a learning platform where employees can evolve and grow Passion: SGS people share a passion for what we do Global Network: SGS people benefit from the company’s international network What makes SGS a unique workplace? We are the market leader which has been achieved through our entrepreneurialism and innovative thinking. Our culture allows colleagues to freely share ideas and information across businesses and geographies, We have developed a reputation as a trusted partner, Our commitment to develop our people to achieve their full potential. Today, we run a solid on-boarding program called SHINE as well as the SGS engagement initiative CATALYST. Our HR Governance and HRIS provide the supporting tools to making SGS a learning platform where employees can evolve and grow Our passion that follows us in everything we do. And the ability to leverage our global network.
- #43 Thank you for joining us today and please don’t hesitate to contact us if you have any other questions.