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7 Qualities of
Top Sales People
1
By
Luke Lonergan
Luke Lonergan
How many of you are planning a
career in sales (show of hands)?
ANYTHING LESS THEN A 100% SHOW OF HANDS IS NOT
ACCEPTABLE…
NOW WHY DO I SAY THAT?
2
Luke Lonergan
We usually think of SELLING
PRODUCTS
SERVICES
OR
BOTH
3
Luke Lonergan
But what about..
Selling
Yourself ?
4
Luke Lonergan
Remember this truism…..
I don’t care what career path you are on. The reality
is that you must sell yourself before you sell your
skills.
I am talking about your “persona”---about how
others see you as a human being.
I choose to call it “personal salesmanship”.
5
Luke Lonergan
Who would you hire?
Joe has a 4.0 g.p.a. Also, he is a “slug”.
He is slovenly—conceited—surly--doesn’t bathe too
frequently—has no friends---yet his grades are tops.
Bill has a 3.0 g.p.a. He is personable—well liked—
outgoing—a good listener—enjoys working with
others—and he bathes frequently.
6
Luke Lonergan
ARE YOU……
BEGINNING
TO GET THE
MESSAGE ?
7
Luke Lonergan
The video you are going to see……
is focused on those who are planning a career in
sales and what it takes to become a top
salesperson.
But following my own thesis----that we sell ourselves
before we sell our skills, I believe there is
something you can learn from this video even
though you’re not going into sales as we
traditionally think of “sales”.
8
Luke Lonergan
Why are some salespeople so
successful?
20% of the salespeople make 80% of the
sales and 80% of the commissions
10% of salespeople open 80% of new
accounts (“hunters”)
The top 10% of sales professionals today
earn 5X, 10X, 15X and even 20X the
average of the other 80%-90%.
9
Luke Lonergan
Why are some salespeople so
successful ?
1. They sell the product people want.
2. They convince people they want
the product they have to sell.
10
Luke Lonergan
Who do you think are the top earners in
the big name consulting firms?
Those with the 3.9 GPA’s?
OR
Those who bring in the most new
clients?
11
Luke Lonergan
Why are some salespeople so
successful?
80% of Sales success is psychological.
Top salespeople are OPTIMISTS.
They have a positive mental attitude.
12
Luke Lonergan
Optimism
Optimism is a result, or
effect, of the seven key
qualities of top sales
people.
13
Luke Lonergan
Seven Qualities of Top
Salespeople
1. They are
ambitious.
14
Luke Lonergan
Ambition
A strong desire to gain
a particular objective;
specifically, the drive to
succeed or to gain
fame, power wealth,
etc.
15
Luke Lonergan
Seven Qualities of Top Salespeople
 They are ambitious.
 They are courageous.
16
Luke Lonergan
Courage
Everyone is afraid.
The best salespeople do it
anyway! Ask for the
sale…
The top people confront
their fears.
17
Luke Lonergan
Seven Qualities of Top Salespeople
1. They are
ambitious.
2. They are
courageous.
3. They are
committed.
18
Luke Lonergan
Commitment….
Caring is the key element in successful
selling.
Selling has often been defined as a
“transfer of enthusiasm”.
19
Luke Lonergan
Law of
Correspondence
The more you believe
in what you sell, the
easier it is for you to
convince someone
else.
20
Luke Lonergan
Seven Qualities of Top Salespeople
1. They are ambitious.
2. They are courageous.
3. They are committed.
4. They see themselves more as
consultants than as salespeople.
21
Luke Lonergan
Consultant stance…
People accept you at the way you
present yourself.
Act like a consultant in everything you
do and say.
What does a consultant do ?
22
Luke Lonergan
Forbidden Phrases
23
“WHY DO YOU
NEED TO KNOW?”
“NO.”
“YOU’RE WRONG.”
“WE’VE NEVER DONE
IT THAT WAY.”
“YOU’LL HAVE TO.”
“THAT’S NOT MY JOB.”
“THAT’S AGAINST
COMPANY POLICY.”
“I DON’T KNOW.”
Luke Lonergan
24
What makes
people
remember?
Positive Associations
Love, , Table, Fork, Pen, Stream, Wisdom, Stream, Flower, Zulu, Ruler, Blue, Sheep, Me
Why Do Customers Stop
Being Customers?
 1% Die
 3% Move Away
 5% Seek alternatives
 9% Go to the competition
 14% Dissatisfied with
product/service
 68% Upset with the treatment
they receive
25
100%
Luke Lonergan
Seven Qualities of Top Salespeople
1. They are ambitious.
2. They are courageous.
3. They are committed.
4. They see themselves more as consultants than as
salespeople.
5. They are prepared.
26
Luke Lonergan
Three Keys to Preparation in
Selling
1. Pre-call research – do your homework-
mentally prepare.
1. Pre-call objectives – what are your goals?
Starting out? Break it down.
1. Post-call analysis – write down every detail. When to re-
contact.
Think what other approach could be used to advance your
prospect of success.
27
Luke Lonergan
Seven Qualities of Top Salespeople
1. They are ambitious.
2. They are courageous.
3. They are committed.
4. They see themselves more as consultants than as
salespeople.
5. They are prepared.
6. They engage in continuous learning.
28
Luke Lonergan
Keys to Continuous Learning
Read one hour in selling
each day.
Listen to audio tapes in
your car.
Take all the training you
can get.
29
Luke Lonergan
Seven Qualities of
Top Salespeople-summary
1. Be ambitious.
2. Be courageous.
3. Be committed
4. Be professional.
5. Be prepared.
6. Engage in continuous learning.
7. Be responsible.
30
Luke Lonergan
31
Hooray! I Made the Sale!
Luke Lonergan
Just Remember…
YOU ARE
SELLING
YOURSELF!!!
32
Luke Lonergan
Evaluation Questions
Use:
A. Strongly agree
B. Agree
C. Disagree
D. Strongly disagree
E. Don’t know
1. I found the presentation of material easy to understand.
2. This Advantage session increased my knowledge on the subject presented.
3. I will be able to use some of the information from this Advantage session in the future.
4. The presenter was well prepared for this session.
5. This presentation should be repeated in future semesters.
33
Luke Lonergan
Thank You !!!
34
Luke Lonergan

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Seven Qualities of Top Sales People

  • 1. 7 Qualities of Top Sales People 1 By Luke Lonergan Luke Lonergan
  • 2. How many of you are planning a career in sales (show of hands)? ANYTHING LESS THEN A 100% SHOW OF HANDS IS NOT ACCEPTABLE… NOW WHY DO I SAY THAT? 2 Luke Lonergan
  • 3. We usually think of SELLING PRODUCTS SERVICES OR BOTH 3 Luke Lonergan
  • 5. Remember this truism….. I don’t care what career path you are on. The reality is that you must sell yourself before you sell your skills. I am talking about your “persona”---about how others see you as a human being. I choose to call it “personal salesmanship”. 5 Luke Lonergan
  • 6. Who would you hire? Joe has a 4.0 g.p.a. Also, he is a “slug”. He is slovenly—conceited—surly--doesn’t bathe too frequently—has no friends---yet his grades are tops. Bill has a 3.0 g.p.a. He is personable—well liked— outgoing—a good listener—enjoys working with others—and he bathes frequently. 6 Luke Lonergan
  • 7. ARE YOU…… BEGINNING TO GET THE MESSAGE ? 7 Luke Lonergan
  • 8. The video you are going to see…… is focused on those who are planning a career in sales and what it takes to become a top salesperson. But following my own thesis----that we sell ourselves before we sell our skills, I believe there is something you can learn from this video even though you’re not going into sales as we traditionally think of “sales”. 8 Luke Lonergan
  • 9. Why are some salespeople so successful? 20% of the salespeople make 80% of the sales and 80% of the commissions 10% of salespeople open 80% of new accounts (“hunters”) The top 10% of sales professionals today earn 5X, 10X, 15X and even 20X the average of the other 80%-90%. 9 Luke Lonergan
  • 10. Why are some salespeople so successful ? 1. They sell the product people want. 2. They convince people they want the product they have to sell. 10 Luke Lonergan
  • 11. Who do you think are the top earners in the big name consulting firms? Those with the 3.9 GPA’s? OR Those who bring in the most new clients? 11 Luke Lonergan
  • 12. Why are some salespeople so successful? 80% of Sales success is psychological. Top salespeople are OPTIMISTS. They have a positive mental attitude. 12 Luke Lonergan
  • 13. Optimism Optimism is a result, or effect, of the seven key qualities of top sales people. 13 Luke Lonergan
  • 14. Seven Qualities of Top Salespeople 1. They are ambitious. 14 Luke Lonergan
  • 15. Ambition A strong desire to gain a particular objective; specifically, the drive to succeed or to gain fame, power wealth, etc. 15 Luke Lonergan
  • 16. Seven Qualities of Top Salespeople  They are ambitious.  They are courageous. 16 Luke Lonergan
  • 17. Courage Everyone is afraid. The best salespeople do it anyway! Ask for the sale… The top people confront their fears. 17 Luke Lonergan
  • 18. Seven Qualities of Top Salespeople 1. They are ambitious. 2. They are courageous. 3. They are committed. 18 Luke Lonergan
  • 19. Commitment…. Caring is the key element in successful selling. Selling has often been defined as a “transfer of enthusiasm”. 19 Luke Lonergan
  • 20. Law of Correspondence The more you believe in what you sell, the easier it is for you to convince someone else. 20 Luke Lonergan
  • 21. Seven Qualities of Top Salespeople 1. They are ambitious. 2. They are courageous. 3. They are committed. 4. They see themselves more as consultants than as salespeople. 21 Luke Lonergan
  • 22. Consultant stance… People accept you at the way you present yourself. Act like a consultant in everything you do and say. What does a consultant do ? 22 Luke Lonergan
  • 23. Forbidden Phrases 23 “WHY DO YOU NEED TO KNOW?” “NO.” “YOU’RE WRONG.” “WE’VE NEVER DONE IT THAT WAY.” “YOU’LL HAVE TO.” “THAT’S NOT MY JOB.” “THAT’S AGAINST COMPANY POLICY.” “I DON’T KNOW.” Luke Lonergan
  • 24. 24 What makes people remember? Positive Associations Love, , Table, Fork, Pen, Stream, Wisdom, Stream, Flower, Zulu, Ruler, Blue, Sheep, Me
  • 25. Why Do Customers Stop Being Customers?  1% Die  3% Move Away  5% Seek alternatives  9% Go to the competition  14% Dissatisfied with product/service  68% Upset with the treatment they receive 25 100% Luke Lonergan
  • 26. Seven Qualities of Top Salespeople 1. They are ambitious. 2. They are courageous. 3. They are committed. 4. They see themselves more as consultants than as salespeople. 5. They are prepared. 26 Luke Lonergan
  • 27. Three Keys to Preparation in Selling 1. Pre-call research – do your homework- mentally prepare. 1. Pre-call objectives – what are your goals? Starting out? Break it down. 1. Post-call analysis – write down every detail. When to re- contact. Think what other approach could be used to advance your prospect of success. 27 Luke Lonergan
  • 28. Seven Qualities of Top Salespeople 1. They are ambitious. 2. They are courageous. 3. They are committed. 4. They see themselves more as consultants than as salespeople. 5. They are prepared. 6. They engage in continuous learning. 28 Luke Lonergan
  • 29. Keys to Continuous Learning Read one hour in selling each day. Listen to audio tapes in your car. Take all the training you can get. 29 Luke Lonergan
  • 30. Seven Qualities of Top Salespeople-summary 1. Be ambitious. 2. Be courageous. 3. Be committed 4. Be professional. 5. Be prepared. 6. Engage in continuous learning. 7. Be responsible. 30 Luke Lonergan
  • 31. 31 Hooray! I Made the Sale! Luke Lonergan
  • 33. Evaluation Questions Use: A. Strongly agree B. Agree C. Disagree D. Strongly disagree E. Don’t know 1. I found the presentation of material easy to understand. 2. This Advantage session increased my knowledge on the subject presented. 3. I will be able to use some of the information from this Advantage session in the future. 4. The presenter was well prepared for this session. 5. This presentation should be repeated in future semesters. 33 Luke Lonergan