Session-4_-Proper-Handling-of-the-Learner-Rights-and-Protection-Data.pptx

Proper Handling of the
Learner Rights and Protection Data
Learners TeleSafe Contact Center Helpline
(Represented by: Camille Grace Cariaga)

Part I
❖ “Who are we?”: Introduction to the Learners TeleSafe
Contact Center Helpline
Department of Education
In this session…
Part II
❖ “How do we move?”: Procedure in Handling
Complaints received by the LTCCH
Part III
❖ “How do we handle data?”: Measures to Protect Data
received by the LTCCH

Current Organizational Structure of LRPO
Learner Protection
Operations Unit
Undersecretary for Operations
Learner Rights and Protection Office
(Office of the Director III)
Learner Rights
Education Unit
Child Protection
Committee Functionality
Support Unit
Policy and
Legislation
Advocacy, Skill-
building, Partnership
and Research Section
Learners TeleSafe
Contact Center
Helpline
(Office of the Director III)
Learner Protection
Operations Unit
Learner Rights
Education Unit
Child Protection
Committee Functionality
Support Unit
Policy and
Legislation
Advocacy, Skill-
building, Partnership
and Research Section
Learners TeleSafe
Contact Center
Helpline

The Learner Rights and Protection Office (LRPO), formerly known as Child
Protection Unit and Child Rights in Education Desk, serves as the lead office
in planning, implementing, coordinating, and evaluating programs,
projects, and activities, including intervention mechanisms, related to child
protection at different governance levels of the Department. It is also
mandated to establish and maintain a monitoring and reporting
mechanism for all child protection-related concerns. (D.O. No. 3, s. 2021)

In accordance with D.O. No. 1, s. 2023, the LRPO reports to the

Launching of the
Learners TeleSafe
Contact
Center Helpline

Launching of Learners TeleSafe Contact Center Helpline
● November 24, 2022- Culminating program of the
30th National Children’s Month
● In line with the mandate of the LRPO to establish
and maintain monitoring and reporting
mechanisms for all learner rights and
protection-related concerns (D.O. 3, s. 2021)

Helpline Channels of the LTCCH

DepEd Learner Rights and Protection Office Facebook
web.facebook.com/deped.lrpo

Email: weprotectlearners@deped.gov.ph

Website: deped.gov.ph/contact-us-2/

Helpline Report Sheet- For walk-in, mobile, landline

Email,
200
Website,
37
Phone call,
5
Referred by OSec, OUOps,
other offices
33
Messenger,
307
Social Media,
9
Landline,
12
Walk-in,
10
Text Message,
7

REPORTING PRESUMPTION
● Role of CPCs: Identify, refer, and report to the
appropriate offices cases involving child abuse,
exploitation, violence, discrimination, bullying.
[Section 10(B),D.O. 40, s. 2012]
● The LTCCH presumes that the school concerned
already acted on the complaints.

Example: DepEd Procedure for Cases of Child Abuse Committed
by DepEd Personnel
Report/ Complaint
Schools Division
Superintendent
School Head/ Principal
Disciplining Authority
If a subject is a
teaching personnel
If a subject is a
non-teaching personnel
Regional Office orders a
fact-finding investigation
Schools Division orders a
fact-finding investigation
Re-assignment
Preventive Suspension
Filing of Administrative Case Formal Investigation –
Resolution/Decision
Not later than 72 hours
Within 48 hours

Initial Response
(LRPO Action Officers)
Case Evaluation
Paper Evaluation: LRPO
Director & Actions
Officers
Resolution and
Referral
LRPO + RO + SDO
Monitoring and
Database Management
LTCCH Process Flow

Initial Response
● Step 1: Entertain the complaint/inquiry
● Step 2: Identify whether the complaint/inquiry is an LRP or Non-LRP
Concern
○ LRP Concerns- DO 40, s. 2012; DO 55, s. 2013; DO 18, s. 2015; DO 57, s. 2017; DO 32, s. 2019
○ Non-LRP Concerns:
■ Operational Concerns (Grades, Form 137, PEPT Exam, Collection of Money)
■ Misconduct of Teachers (Without learner victims)
● DO 49, s. 2006 (Administrative Procedures of DepEd)

Initial Response
● Step 2: Identify whether the complaint/inquiry is an LRP or Non-LRP
Concern
○ LRP Concerns- DO 40, s. 2012; DO 55, s. 2013; DO 18, s. 2015; DO 57, s. 2017; DO 32, s. 2019
○ 4 R’s of Child Protection:
■ Recognize (Is there a concern?)
■ Record (What happened? When and where did it happen?)
■ Report (Who is the person complained of?)
■ Refer (Who has the expertise on the matter? Who are the persons responsible?)

Case Evaluation
● Step 3: Data Encoding
○ Pending- No action yet or waiting for response
○ Case Endorsed- LRP concern has been requested with pertinent
documents or Virtual meeting
○ Referred- Non-LRP has been endorsed to the appropriate office
○ For Monitoring- Waiting for the implementation of the intervention
plan
○ Resolved- Learner-victim was given proper intervention;
Perpetrator has been identified; Case is also referred

Case Evaluation
● Step 4: Refer or request
○ LRP: Request pertinent documents or call for a virtual meeting
■ Intake Sheet; Report on Actions Taken and Ways Forward
■ Virtual Meeting (not an investigation)
○ Non-LRP: Refer to appropriate office

Resolution and Referral
● Step 5:
○ LRP: Resolve
■ Confirm facts
■ Develop intervention plan
■ LRPO- to provide technical assistance
○ Non-LRP: Refer
■ RO- Complaints on Teachers (no learner-victim)
■ SDO- Operational concerns

Monitoring and Database Management
● Step 6:
○ Monitor whether intervention plan has been implemented
○ Tag as resolved if the intervention plan has been
implemented

Part III:
How do we handle data?

NON-DISCLOSURE AGREEMENT WAS SIGNED BY THE OFFICERS FOR
ACCOUNTABILITY
INITIAL RESPONSE
1
ONLY THE ASSIGNED HELPLINE REPRESENTATIVES/OFFICERS
SHOULD ANSWER THE HELPLINE
2
ALL HELPLINE REPORT SHEETS AND PRINTED COMPLAINTS
ARE SECURED IN A DESIGNATED FOLDER
3
PRIVACY NOTICE IS INCLUDED IN THE “SUBMIT A TICKET”
SECTION OF THE WEBSITE
4

CASE
ONLY THE DESIGNATED ADMIN IS ASSIGNED TO TRANSMIT THE
DOCUMENTS TO THE DIRECTOR
1
CONDUCT OF THE VIRTUAL MEETING IS LIMITED TO THE PEOPLE
CONCERNED IN CHARGE OF THE CASE
2
ALL DOCUMENTS PROCESSED BY THE LTCCH
ARE TAGGED AS CONFIDENTIAL WITH CONFIDENTIALITY CLAUSE
3
BAWAL MARITES! REGULAR REMINDER NOT TO OPENLY TALK
ABOUT THE CASE OUTSIDE THE OFFICE PREMISES
4

RESOLUTION & REFERRAL
THE CASE IS CLOSELY COMMUNICATED ONLY TO
THE INVOLVED FOCALS AND CPCs OF THE SCHOOL
1
TRANSMIT THE CASE OR THE DETAILS OF THE CASE
ON LIMITED AVENUES E.G. EMAIL OR VIBER (ENCRYPTED)
2
ISSUANCE OF MEMORANDUM TO ENSURE THE SUBMISSION OF
INCIDENT REPORT, ACTIONS TAKEN AND INTERVENTION PLANS
3

MONITORING & DATA MANAGEMENT
TIMELINE IS SET TO TRACK AND FOLLOW UP ON THE STATUS OF THE
INVOLVED LEARNERS AND CASE THROUGH A VIRTUAL MEETING
1
ISSUANCE OF MEMORANDUM ASKING FOR AN UPDATE
ON THE LIST OF CASES IN RO/SDO
2

ROADMAP AND WAYS FORWARD
2ND BATCH
Date: August
3RD BATCH
Date: October
4TH BATCH
Date: December
CREATION OF A
CENTRALIZED DATABASE
• Pilot Testing
• Writeshop
Date: TBA
PROPER HANDLING
GUIDELINES
• E-learning
• Printed Materials
• Capacity-building
Date: TBA
DEPARTMENT OF EDUCATION

KNOW YOUR RIGHTS!
lrpo@deped.gov.ph
weprotectlearners@deped.gov.ph
(02) 8632-1372
0945-175-9777
SPEAK UP!
SPEAK TO US!

Session-4_-Proper-Handling-of-the-Learner-Rights-and-Protection-Data.pptx

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Session-4_-Proper-Handling-of-the-Learner-Rights-and-Protection-Data.pptx