Services

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Military Aircraft
Customer Services Review
Philippe Galland
Head of Transport Services
10th June 2014

2
Part I
Former Airbus Military Services Overview
Part II
Major achievements 2013-1014
Part III
Former Cassidian Services Overview &
Airbus DS Creation

3
Part I
Military Aircraft Transport Services Overview

Where is Military Aircraft in Airbus Group
4
Military Aircraft
Electronics
Space Systems
Communication, Intelligence
& Security

Former Airbus Military provides a full range of services for all platforms
L&M ISR
MRO
Material
Engineering
IS/IT solutions
Training
FISS
Full In Service Support
5

We support our entire fleet worldwide
C212
CN235
C295
P3
MRTT
A400M
• 270 Aircraft in Operation
• +3.200.000 FH
• 76+10 (Surveillance)
Operators
• +1.300.000 FH
• 56+10 (MPA) Operators
• +200.000 FH
• 15+2 Operators
• +110.000 FH
• 2 Operators
• +16.000 FH
• 4 Operators
• +310 FH
• 2 Operators
66

One strategy for services that follows the pace of change
7
Traditional Product Support Full In-Service Support
Technical Publications
Training Services
Technical Support
Spare Parts, Material Support
Configuration management and
continuous airworthiness
MRO Services
Fleet Operations
Engineering Services
Advanced Logistics
PBH Services
1990’s 2010
PS FISS
TODAYY
Supply Chain
Management
FISS for all Programmes
Depth
Maintenance
Forward
Maintenance
Fleet
Management
Operate
Customer’s
Mission
Mission
Planning and
Operations
Aircrew &
Resource
Management
Mission
Training

A common Service model for all fleets providing maximum flexibility
and adaptability
8
Material/AOG
Services
IT Solutions
Modifications
MRO
Technical
Services
Engineering
Support
Flight Ops
Support
Training
Services
Catalogue
FISSTailored
Entry Into Service Package

Why FISS?
9
Performance based Integrated services packages
provide full availability at different levels
Fleet availabilityMaterial availability
•Integrated
material,
maintenance
and engineering
solution.
•Fleet
Management
support tools
•Clear visibility
of performance
indicators
•Direct contact
with equipment
suppliers ensuring
materials
availability in
short time.
•Authorized Repair
Center network
•Inventory
management &
optimization
capabilities.
Traditional Product Support
Non Performance-Based
Material/AOG
Services
IT Solutions
Modifications
MRO
Technical
Services
Engineering
Support
Flight Ops
Support
Training
Services
Catalogue
Traditional Product Support Full In-Service Support
Key benefits Key benefits

Our customers have gone for the FISS !
10
MRTT
UK
2008
CN235
C212
France
1991 1999
C212
Spain
C295
Brazil
2005
C295
Colombia
2007
P3 Orion
Spain
2008
C295
Portugal
20082007
C295
Finland
2007
MRTT
Saudi
Arabia
CN235
Mexico
2010
C295
Mexico
2010
C212
Spain
2010
CN235
Spain
2010
P3 Orion
Brazil
2011
MRTT
Australia
2010
A400M
France
2013
MRTT
UAE
2013
2010
C295
Mexico
C295
Ecuador
2014
A400M
Turkey
2014
MRTT
Singapore
2014

Steady growth and penetration to all fleets
11
FISS
Full In-Service
Support
MRTT
A400M
87AC in-service
15 Customers
> 35.000 FH/Year
2013
109AC in-service
18 Customers
> 40.000 FH/Year
2014
L&M
P3

12
Part II
Major achievements 2013-2014

Services Revenues share has been continuously increasing and it
becomes the second biggest contributor to total revenues.
13
€2.1 Bn
Airbus Military 2012 Total Revenues
€3.1Bn
12%
82%
18%
Services
76%
24%
€3.7 Bn
2012
2013
2014
88%

14
Working hard in improving proximity and performance
24/7 Aircraft-On-Ground Service
Improving Customer Web Portal
The Customer Web Portal is a key tool to
communicate with customers in a rapid and
clear manner, and to provide support and
operational information in real time.
CRM (Customer Relationship Management)
Robust IT System to ensure query answering on
time on quality.

Customer Focused!
15
Customer Satisfaction
Continuous Increase
Oct. 2013 – C295 2nd Operators Conference
64%
66%
70%
72%
60%
62%
64%
66%
68%
70%
72%
74%
2011 2012 2013 2014
CustomerSatisfactionIndex
Year
Include L&M
and MRTT
2014Target
Incl. L&M,
MRTTand
A400M

16
Extended presence, Extended capacities: Turkey, Oman, Brazil
Colombia
Brazil
France
Poland
Chile
Saudi Arabia
Oman
Qatar
United States
Mexico
Canada
United Arab Emirates
India
Finland
Turkey
UK
Germany
Spain
Portugal
Singapore
Indonesia Australia
Airbus DS services external
network
Airbus DS subsidiaries
Future development

Light & Medium fleet Highlights
17
A/C in Operation Flight Hours
628 +4.700.000
L&M FISS Fleet Availability 2013-2014
Availability
Unavailability due to Material (AOG) is now very low
and we have started to work in reducing maintenance
lead time.
New C295 Mission System Entry Into Service
Entry Into Service preparation in order to increase
mission availability and Customer satisfaction.
1st Delivery is planned end of 2014 to Royal Oman AF
New C295 Customers & Support contracts
signed
- Oman - Ecuador
- Vietnam
- Kazakhstan

Light & Medium fleet Highlights
18
Joining Forces with customers
Airbus D&S and The Portuguese Air Force joined
forces to perform a remarkable 3 weeks Demo Tour in
Asia, Australia & New Zealand.
One of their C295 was deployed to demonstrate the
advanced capabilities in
Maritime Surveillance and Reconnaissance and
Search & Rescue to interested potential customers in
this area.
Participation in European projects
Airbus Defence & Space takes part in the PERSEUS
Project for European maritime borders surveillance.
This project involves 29 partners from 12 different
European countries.

19
18 +16.000
MRTT FISS Fleet Availability 2013-2014
Maturity Plan
The maturity plan has been launched to evolve
aircraft configuration, increase systems robustness
and operational reliability.
SB task force Fleet Retrofits
Full Implementation of Services Level
targets as per specific commitments per Customer
 KPI’s Follow-up
 Increase Customer Satisfaction Index
Derivatives fleet Highlights

20
A330 MRTT participation in international
exercises.
3 MRTT from Royal Saudi Air Force (RSAF) participated
in the Saudi-British Green shield Exercise at the Royal Air
Force (RAF) Coningsby airbase.
2 MRTT from RSAF participated in the Red Flag 2014 at
the USAF Nellis Air Base at Nevada.
More to come this summer for the Pitch Black Exercise in
Australia….
FSTA granted on Military ETOPS in Air
Transport
UK MoD has provided the Release To Service
(RTS) for Military ETOPS (Extended-range Twin–
engine Operation Performance Standards) in Air
Transport operations.
1st transatlantic air-to-air refueling mission
Derivatives fleet Highlights

A400M ready for duty!
21
Dec. 2013 - 1st Operational Deployment in Mali
3 310
First batches of trainees at the ITC
Aug. 2013 - 1st A400M Delivery to French Air
Force

A400M progress on track and undertakes new entry into service
22
Apr. 2014 - 1st Delivery to Turkish Air Force
Maturity Plan
Maturity improvement plan is launched to tackle
all limitations impacting a/c availability and
customer autonomy
March 2014 - 1st Transatlantic Flight and
Deployment to French Guiana & Martinique
Feb. 2014 - 1st Mission to Djibouti

Which are the next Entry Into Service?
23
PCO MSN 18
MSN 15
MSN 22
1ST Delivery
1ST Delivery
September
November
2014 2015
Q1
Local Turkish Entry Into Service Team
1ST Delivery
2014
• A400M EIS Ramp-up
• + 2 New Customers & 12 A/C in service by
the end of the year
• French PCO (Primary Operational Capacity)
• As done for France and Turkey, we continue
to prepare our local teams to ensure smooth
entry Into service of UK and Germany

24
Part III
Former Cassidian Services Overview &
Airbus DS Creation

Former Cassidian Services Portfolio
Training Environment
In-Service Support
25

Training Environment – The Big Picture
Flight Operations
Provision of
Qualified Staff
Customers
Fleet Service
Maintenance, Logistics
& Certification
Simulation
Training school
26

Fleet Management –
Cassidian Aviation Training Services (CATS)
The “rental car scheme” for pilot training
Sign
Fly
Return
Choose
Check
27

In-Service Support – The Big Picture
Integrated Logistic
Services
Facilities
Platform
Categories
Upgrades including
development, integration
and installation
Maintenance, Repair,
Overhaul (MRO)
Certifications and
Approvals
References
28

In-Service Support – Maintenance, Repair & Overhaul
• pre/post flight checks
• line maintenance
• base maintenance
• depot level maintenance
• retrofit management
• …and more…
29
Partly in cooperation with customer, e.g.:
• Eurofighter Kooperation Zelle (EKZ) for
Eurofighter in Germany
• Tornado Kooperation Zelle (TKZ) for Tornado
in Germany

In-Service Support – Upgrades
Including development, integration, installation
• mid life upgrades
• structural inspections and upgrades
• avionic upgrades
• integration and installation of electronic warfare systems
• life extensions
• and more…
30

31
+
COMBAT
ISS
TRAINING
Services Scope Multiplied by the Airbus DS creation
Combined Portfolio
TRANSPORT
Full In Service Support

Portugal
Air Force 2
2
1
6
2*28
C a n a d a
Royal Canadian Air Force
Fugro Airborne Surveys
U n i t e d S t a t e s
M e x i c o
P a n a m a
DominicanRep.
C o l o m b i a
Ecuador
Bolivia
Paraguay
Venezuela
Suriname
B r a z i l
Uruguay
Chile
A r g e n t i n a
I r e l a n d
U K
B e l g i u m
Germany
F i n l a n d
Poland
Air Force
Czech Rep.
I t a l y
Malta
T u r k e y
Air Force *
Coast Guard
Navy
Jordan
Algeria
Morocco
Royal Air
Force
F r a n c
e
Egypt
Yemen
Oman
U A E
Zimbabwe
Lesotho
South
Africa
Botswana
Angola
Gabon
GhanaBurkina Faso
Togo
South
Korea
Thailand V i e t n a m
Papua New Guinea
Kiribati
(not to scale)
A u s t r a l i a
I n d o n e s i a
Malaysia
Brunei
Kazakhstan
Saudi Arabia
Pakistan
Air Force
Air Force
Air Force*
A f g h an i stan
Royal Australian Air Force
Fugro Airborne Surveys
Skytraders Australia
Air Force
Transporte
Aéreo Militar
Defence Force
Defence Force
Air Force
Yemeni
Air Force
Royal Oman Police
Royal Air Force
of Oman
Air Force
Air Force
Air
Force *
Royal Air Force
Royal Saudi
Air Force*
Air Force
Air Force
Aero-Service
Medavia
Army
Navy
Air Force
Army
Navy
S.A.N. Panama
Air Force
Army
Navy
Air Force *
Air Force
Transportes Aéreos
Militares
Air Force
Naval Aviation
Air Force
Air Force
Centre
d'enssais en vol
Irish Air Corps
Royal Air Force*
Air Force *
Air Force
Air Force
Air Force *
Magister Ludi
Com. Aeronautica
Emiliana
East Horizon
Airlines
Air Force *
CAE Aviation
Air Force
Navy
PolicíaFederal
Preventiva
Aerocontractors
AAR CORP Bering
Bering Air
Bighorn Aviation
Conoco Phillips Alaska
Erickson Helicopters inc.
L3
Prefectura Naval
Argentina
Air Force
Royal
Malaysian A.F. *
Marine
Police
Air
Force
Defence Force
Air Kiribati
Korea Coast Guard
Rep. Of Korea Air Force
Air Force
Air Service
Air Force *
Airfast
Army
Das Dirgantara A.S
Deraya
Merpati Nusantara
Airlines
Air Force
Fortune Air
Senegal
Air Force
Air Force *
C o u n t r y
C o l o r C o d e s
Rampart Aviation
Ryan Air
Samaritan’sPurse
US Coast Guard
US Special Ops
(Akima Tech Solutions)
Cameroon
Air Force
Air Force *
INTA
GuardiaCivil
3
62
18
2
313
5
12
1
2
4
5 6*
6
2 4
1
3
128
23
1
2
1
4
1
11
1
1
50
2
82
2 2
1
4
4*
2
4
1
2
6
3*
4*
2
20
1 4
3
1
1
2
Royal Thai Army
Royal Thai Police
Ministry of Agriculture13
1
2
2
3
2
8
436
2
13
3
22
2
3
5
4
5
12
7
7*
1
13
6
12
2
2
5
2
3
2
5
1
2*
Rep. Of The
Congo
3
3
3
4
11
4
1
6
7
17*
5
6
4
1
3
2
1
7
6
6
4
2
2
2
2
16
5
3
L u x e mb o ur
g
Air Component *
14
Bl u e C o u n t r y n a m e s
i n d i c a t e r e c e n t A / C
d e l i v e r i e s
15
15
8*
L e a d i n g
F l e e t s
2
1
2
3
This m a p re fle c ts A irb us DS fle e ts d a ta o n M a y 28t h , 201 4 .
A irb u s D S Fle e t s & O p e ra t o rs
1 1 5 O p e r a t o r s
6 9 C o u n t r i e s
> 1 0 0 0 A / C f l y i n g
A fric a
4
5
7
0
5
A sia & Pa c ific
1 6 5
Mantrust
Navy
Pas Pelita A.S
PLP Curug
Polri
PT-Gatari
SMAC
M id d le Ea st &
N o rth A fric a
108
5
82
1
3
1
8
La tin
A m e ric a
4
1
00
2
N o rth A m e ric a
2
1 1 8
7 4
C I S
Finet France SA
Societe Aerostock
SASEMAR
Secr. Gen. Pesca
Serv. Vigi. Fiscal
710
8
6 7
6
31 41
8
5* 86
7*
31
2
8
109*
74*
15
36*
3
37
112
48
3
113
368
2
20
17070
36
119*
13
25
323
51
S p a i n
Austria
Air Force
8 2
24
8
2000
3 4
5 8 2
51*
Euro p e
Tra n sp o rt , Ta n k e r, I SR & C o m b a t A / C
S i n g a p o r e *
Rep. of
Singapore AF
27
0
23
711
0
1125
3
40
4 1 0 6 0
2
1
( * ) Pe n d i n g
D e l i v e r i e sRAF - UK 112
German AF 71
Italian AF 47
Spanish AF 35
RSAF 36
Royal Air
Force of Oman
12
German AF 53
French AF 48
Spanish AF 27
Royal Air
Force- UK
22
Turkish AF 9
Belgium AC 7
Royal
Malaysian AF
4
Luxembourg
AF
1
RAF - UK 7
Republic of
Singapore Air
Force
6
Royal Saudi AF 2
Egyptian AF 6
Royal Air
Force of Oman
4
Indonesian Air
Force
2
Kazakhstan AF 2
Undisclosed
customers
9
CN235 US Coast
Guard
1
P3 Brazilian AF 1
Combined Customer Base
32

The creation of Airbus DS leverages Services Sales
through Joint Efforts
 Keep developing our own capabilities with our
own products and expertise.
 Extend our presence and business using the
Customer Intimacy from joint Network of
Customers in both:
 Home countries
 Export
 Analyze new opportunities combining
expertise, experience, industrial footprint and
Airbus DS worldwide partnerships.
33
GETAFE
MANCHING

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