This document outlines the services provided by Airbus Military, focusing on maintenance, training, and technical support for various aircraft models such as A400M and MRTT. It describes the Fixed Income Service Solutions (FISS) model which guarantees spare parts and mission availability while ensuring customer-focused operations and budget predictability. The document highlights existing contracts, service performance evolution, and preparations for the entry into service of new aircraft, showcasing a commitment to customer satisfaction and operational efficiency.

1. Customer Services
Presented by
Philippe GALLAND / Head of Customer Services

2. Company overview
Focus on Services
C 212, CN235, C295 A400M A330 MRTT Services

3. Services Strategy Reminder
• Technical Publications Depth
Maintenance Forward
• Training Services Maintenance
• Technical Support Supply Chain
Management
• Spare Parts, Material Support
Fleet
• Configuration management and continuous Management
airworthiness
1990’s Today Future
PSS FISS FISS Mission
MRO Services
Mission
Fleet Operations Training
Worldwide
Operate
Engineering Services Customer’s deployment
Mission
Advanced Logistics Aircrew &
Mission
PBH Services Planning and
Resource
Management
Operations
Product Support & Services Full In-Service Support
Ensure sustainable & profitable growth

4. FISS Model Approach
• To obtain best operational performance and benefit from an integrated
service focused on customer needs
• Pay by the hour service including different packages, from spare parts
availability (FISS Material) to a Mission availability (FISS Mission)
Key advantages
 Customer focus on their business
 Fixed budget
 Spare part availability guaranteed FISS = Fixed Budgeting +
 Fleet availability guaranteed Guaranteed Availability in a Single
 Mission availability guaranteed Contract

5. FISS Model Breakdown
Mission Mission
Operation Support Training
+ +
Fleet Mgmt Technical
Maintenance
& Maintenance Services &
engineering Assistance
+
Customer
Replenishment Stock & Pool
repairs

6. Current customers & operators
More than 800 AC
More than 130 operators
In more than 60 countries
Customers FISS presence

7. Services transformation
•Improving the Service Performance & the Customer Satisfaction
•Securing the MRTT & A400M EIS

8. Services performance evolution
FISS
Fleet availability
100%
90%
AM responsibility
80%
70%
60%
(AM & Customer) responsibility
50%
40%
30%
•AM involvement can help to improve the overall fleet performance
20%
•In particular joint fleet management can provide significant improvement
10%
0%
ene-11 feb-11 mar-11 abr-11 may-11 jun-11 jul-11 ago-11 sep-11 oct-11 nov-11 dic-11 ene-12 feb-12 mar-12
Fleet availability due to AOG
Fleet availability due to AOG & AM Maintenance
Fleet availability due to AOG, AM maintenance & Customer maintenance

9. Services performance evolution
AOG (for traditional service)
Spares - AOG delivery 48 Repair on Time Delivery
Hours (monthly) (monthly)
100% 100%
Repair on Time Delivery (%)
% AOG order lines
Creation Order Line Date Repair Dossier Close Date
% AOG delivery 48 H % Dossier On time
AM support non-FISS customer via adequate inventory for AOG purposes

10. FISS Mission model
SASEMAR & SVA example
Customs (SVA) – Current Contract SASEMAR - Current Campaign
Servicio de Vigilancia Aduanera (SVA)
including: • 3 CN235 + 8 H/C
•Operation • 3 Maintenance Bases
•Material Supply • 11 Operation Bases
•Maintenance • More than 6000 FH/year
•Maintenance Engineering
•Fleet Management

11. MRTT - RAAF
One year of Operation Story
More than :
700 FH
200 Flights
March,2012

12. MRTT – FSTA / Voyager
• April 4th, Aircraft released for starting flight operations under the UK military register
• April 8th, Maiden flight of the MRTT with the UK Royal Air Force
• Inauguration of the FSTA new facilities
• Local footprint in UK – AM subsidiary
(deployed team of 5 people)
• Achieved Milestones in Services
 EASA Part M & Part 145 approval for Air Tanker Services for Voyager
 First C-check on time for Voyager Aircraft
 More than 125 technical queries
 Flown virtually every day – extremely high reliability
 SAP development in readiness for Voyager
Initial Tanking Service

13. MRTT – UAE & RSAF
UAE & RSAF getting ready for the Entry Into Service
1) 2)
 ECAS in operation in Started to deliver the first batch of spares for EIS
Saudi Arabia  Initial editions of Tech. Pubs. delivered
 AMROC partnership Training for pilots and maintenance personal
currently ongoing
in place in UAE
 RSAF First boomers in services

14. A400M
ILS & ISS Products and Services Landscape
Basic Optional
Services Services Additional
Services
Launch Contract
 Supportability Assurance  Fleet Management
 Maintenance & Repair  Flight Operations Services
 Aircraft Ground Equipment  EIS Support
 Material Support  Material Support Services
 Technical Information & Data  Maintenance Services
 Ground Support Devices  Training Services
 Training &Training Aids  Technical Support Services
 Technical Support

15. A400M
EIS Preparation (First Customer)
• To properly service the aircraft, France is relying on two elements :
 Integrated Logistic Support, delivered via the Launch Contract and
 In-Service Support, added via an additional ISS contract
• The Integrated Logistic Support is delivering :
 Aircraft Ground Equipment – Most of the AGE is developed, all necessary AGE will be
available for EIS
 Technical Documentation – Test compilation has been performed to safeguard
delivery of first set of documentation in Autumn
 Ground Support Systems – France will get e.g. a Maintenance Data System and
Mission Planning and Restitution System for EIS
 Training – Syllabi are developed and the International Training Centre in Seville
established to train first set of pilots, loadmasters and maintainers in the fourth quarter
of 2012
 Material Support – Long lead time items are ordered

16. A400M
EIS Preparation (First Customer)
• The in-service support contract joins the integrated logistic support
elements with an integrated service solution comprising of :
 Fleet Management Support
Service  Field Representatives
 Repair Management  Technical Engineering
 Entry Into Service (EIS) Team  Query Answering Service
 AGE Support  Ground Tools Support (MDS, MPRS, etc)
 Set-up of Repair Shops on Main  Supporting IS/ IT tools
Operating Base  Business Management
 Technical Support
• AMSL has made an ISS offer to France which is under negotiation
• AMSL is intending to offer spares availability service as an option to such
contract later in the year

17. A400M
Other Nations’ In-Service Support
• All Nations are benefitting from the jointly contracted Integrated Logistic
Support elements of the Launch Contract
• The additional in-service support elements are following the below plan:
 First ISS offer delivered to Turkey in April 2012; it is envisaged to contract by
the end of the year
 United Kingdom is expecting its ISS offer in fourth quarter of 2012 to be
contracted in first quarter of 2013
 Germany is expected to issue its
request for proposal in the fourth
quarter of this year; to be
contracted in 2013
 Other Nations will
follow suit

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divulgación de su contenido no otorga ningún derecho de propiedad intelectual a su receptor. Tampoco podrá ser reproducido o desvelado a terceros sin el consentimiento expreso por escrito de AIRBUS. Ni este
documento ni su contenido podrán ser utilizados con otro fin que no sea aquél para el que han sido entregados. Las manifestaciones expresadas en este documento no constituyen una oferta comercial. Están basadas en
las premisas mencionadas en el mismo y han sido realizadas de buena fe. Para cualquier aclaración dirigirse a AIRBUS.
AIRBUS Y AIRBUS MILITARY, sus logotipos y los modelos A300, A310, A318, A319, A320, A321, A330, A340, A350, A380, A400M, A330MRTT, C212, C295 y CN235 son marcas registradas.
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19. Thank you