How does service design help agile teams to develop a product vision? Learn more about way of working of service designers.
Presentation was held via ALE Hangout and during World Usability Day 2013 in Hamburg. Slides revised.
What is Service Design Thinking? And how does it relate to the agile world?
There is a lot buzz about service design and design thinking as means to innovate. But how do they relate to the methods and mind set of agile? What is the role of a designer in an agile organization? And how could she/he contribute to generate and increase customer value? In this presentation I gave on Mix-IT conference in Lyon in 2014, I will give a short overview about the history of design in business, explain the ideas of design thinking and service design and suggest how these disciplines could help your team to create products and services that create superior customer value.
Agile and Design: creating and implementing products (in Italy) is possibleIlaria Mauric
The wiseman says: "A company specialized in IT consultancy cannot make products."
If you decide to break this taboo, the road is only one: understanding how that product can be realized and working hard to make it.
This is the story of Indyco, a tool born merging an agile dev team and a lean design team. Teams that didn't know each other before. And they made Indyco real in 6 months.
We will share the simple but powerful principles that lead us up to the go-live.
Now we are measuring and collecting data for next step.
These slides have been presented at Better Software 2014.
Over the next years, how we design, prototype, and test services and products will change dramatically. We are transitioning from a traditional, industrial mindset of design as a rigid planning process towards the experience of design as a continuous and evolving conversation between makers and users. This talk, based on real-life experiences, explores how design is changing in the digital age, beyond the initial delivery of specifications and blueprints, to an adaptive co-creation process that evolves iteratively over time. The emergent idea of designOps is dissolving the boundaries between planning, discovery, building and operating phases, leading to results that are more in tune with the true needs of users.
AgileUX, Lean Start Up, Design Thinking and how it all aligns - dave landisDave Landis
The following slides are a brief excerpt from my talk on Lean UX in a CrossFunctional World. The focus was to help engineers understand how Design Thinking, Agile and Lean Start Up all beautifully align to create products/services that customers love.
What is Service Design Thinking? And how does it relate to the agile world?
There is a lot buzz about service design and design thinking as means to innovate. But how do they relate to the methods and mind set of agile? What is the role of a designer in an agile organization? And how could she/he contribute to generate and increase customer value? In this presentation I gave on Mix-IT conference in Lyon in 2014, I will give a short overview about the history of design in business, explain the ideas of design thinking and service design and suggest how these disciplines could help your team to create products and services that create superior customer value.
Agile and Design: creating and implementing products (in Italy) is possibleIlaria Mauric
The wiseman says: "A company specialized in IT consultancy cannot make products."
If you decide to break this taboo, the road is only one: understanding how that product can be realized and working hard to make it.
This is the story of Indyco, a tool born merging an agile dev team and a lean design team. Teams that didn't know each other before. And they made Indyco real in 6 months.
We will share the simple but powerful principles that lead us up to the go-live.
Now we are measuring and collecting data for next step.
These slides have been presented at Better Software 2014.
Over the next years, how we design, prototype, and test services and products will change dramatically. We are transitioning from a traditional, industrial mindset of design as a rigid planning process towards the experience of design as a continuous and evolving conversation between makers and users. This talk, based on real-life experiences, explores how design is changing in the digital age, beyond the initial delivery of specifications and blueprints, to an adaptive co-creation process that evolves iteratively over time. The emergent idea of designOps is dissolving the boundaries between planning, discovery, building and operating phases, leading to results that are more in tune with the true needs of users.
AgileUX, Lean Start Up, Design Thinking and how it all aligns - dave landisDave Landis
The following slides are a brief excerpt from my talk on Lean UX in a CrossFunctional World. The focus was to help engineers understand how Design Thinking, Agile and Lean Start Up all beautifully align to create products/services that customers love.
The Product Owner and the Product Manager, are they a single role? a single person?
Find out what people like Dean Leffingwell, Henrik Kniberg, Craig Larman, Bas Vodde, Roman Pichler and Marty Cagan have to say about this
NextStep Boston 2018 - Silky Smooth: How to Design Frictionless B2C Apps, bswiftOutSystems
Learn how a well-designed process at bswift produces well-designed, silky smooth apps. It starts with a vision, includes adventures in hi-fi, and involves users in every step. You’ll also hear why OutSystems is their platform of choice.
The shorter version of these slides was presented at Amuse UX 2015 Special Meetup (Budapest, Hungary) — http://www.meetup.com/UXbudapest/events/225944151/.
Weaponizing Downtime: Creating a Perpetual Learning EnvironmentFred Beecher
User experience design is a profession that requires constant learning. Continual education is critical not only for improving your design chops but also for just keeping up with the field! The idea of continually educating yourself might seem exhausting, but the reality doesn’t have to be. If you’re on a design team, there’s design happening all around you. If your project stalls or your workload drops, other people’s projects become your learning opportunity! Design teams can learn to transform their downtime into an investment in three simple steps: Share, Surface, Seize. Learn the details behind these three steps and how to implement them to create a perpetual learning environment on your team! Your team will increase not only in skill, but also in engagement and productivity.
Prototyping: what is it, why should you care, common mistakes, and how to choose the right tools.
Presented at IxDA Sydney Meetup: The Prototype Edition - 28 May 2015
What I learned from 200 projects (Amsterdam UX)Peter Boersma
Focussing on teamwork, deliverables and processes, I walked the audience through a selection of projects from my 20 years of experience with designing interactive systems, sharing the lessons that I learned the hard way, and showing how some things in design agencies have changed while others have stayed exactly the same. I hope that some of the lessons resonate with the audience, and that the models I include (like the T-model, or overviews of where UX can live in organizations) helps them reflect on their practice and consider improvements to the way they design.
Design Thinking in an Agile process: why, how, what's the impact on businessIlaria Mauric
Queste sono le slide del talk che ho presentato sabato 17 settembre 2016 all'Università Ca' Foscari di Venezia in occasione dell'Agile Business Day 2016.
Design Thinking aggiunge cuore e cervello in un processo agile, aumentandone valore ed efficacia. Vedremo le sue fasi fondamentali, accompagnate dai suoi principi guida e spiegate con esempi reali.
Come si può innovare un prodotto? Che problema risolve di preciso? Rispondere a queste domande a colpi di brief, roadmap, requisiti, budget e processo non basta più, perché le soluzioni sono prestabilite su assunzioni, tendono a gonfiarsi di funzionalità o a omologarsi nei vincoli.
Il processo di Design Thinking aiuta ad affrontare i problemi con la mente aperta, ad esplorare opzioni guardandole da più punti di vista e a superarli con un approccio creativo, proiettato verso il futuro. Il ruolo del designer non è più solo quello di rendere usabile, funzionale e visivamente adeguato il prodotto, ma è anche quello di facilitare la collaborazione cross-team e l’esplorazione di soluzioni, presentando concetti e idee in modo tangibile e comprensibile da tutti le persone coinvolte nella sua realizzazione.
Design Thinking & Agile Innovation Workshop combining elements from Design Thinking, Customer Development, Christensen's Jobs to be Done, Osterwalder's Value Proposition Canvas, Javelin Experiment Board, Lean Startup and Paper Prototyping.
You’ve Only Got Two Eyeballs: Designing Products for the Responsive WebDavid Sherwin
People expect to access and use the products that they love everywhere that they go. With an ever-increasing number of different smartphones, tablets, computers, wearables, and televisions that allow us to view websites, this makes our jobs as interactive designers even more challenging. Are you helping them focus on what they really need to get done, on the devices where they need that functionality the most?
In this workshop from HOW Design Live 2016, which was led by David Sherwin and Drew Bridewell with about 250 people, we shared techniques to help teams:
● Prioritize what product features will have the most value for your users across smartphone, tablet, desktop, TV, wearables, and other devices—so you’re investing your time and energy into the right features in the right places
● Validate your product assumptions and hypotheses through paper and digital prototypes, so you can start building those features intelligently
● Plan the implementation of your product features for development in a modular, componentized manner that makes them easier to test and scale
Along with workshop activities rooted in the above techniques, we shared how we used similar approaches in a redesign of the learning experience of Lynda.com as a responsive web product.
The Product Owner and the Product Manager, are they a single role? a single person?
Find out what people like Dean Leffingwell, Henrik Kniberg, Craig Larman, Bas Vodde, Roman Pichler and Marty Cagan have to say about this
NextStep Boston 2018 - Silky Smooth: How to Design Frictionless B2C Apps, bswiftOutSystems
Learn how a well-designed process at bswift produces well-designed, silky smooth apps. It starts with a vision, includes adventures in hi-fi, and involves users in every step. You’ll also hear why OutSystems is their platform of choice.
The shorter version of these slides was presented at Amuse UX 2015 Special Meetup (Budapest, Hungary) — http://www.meetup.com/UXbudapest/events/225944151/.
Weaponizing Downtime: Creating a Perpetual Learning EnvironmentFred Beecher
User experience design is a profession that requires constant learning. Continual education is critical not only for improving your design chops but also for just keeping up with the field! The idea of continually educating yourself might seem exhausting, but the reality doesn’t have to be. If you’re on a design team, there’s design happening all around you. If your project stalls or your workload drops, other people’s projects become your learning opportunity! Design teams can learn to transform their downtime into an investment in three simple steps: Share, Surface, Seize. Learn the details behind these three steps and how to implement them to create a perpetual learning environment on your team! Your team will increase not only in skill, but also in engagement and productivity.
Prototyping: what is it, why should you care, common mistakes, and how to choose the right tools.
Presented at IxDA Sydney Meetup: The Prototype Edition - 28 May 2015
What I learned from 200 projects (Amsterdam UX)Peter Boersma
Focussing on teamwork, deliverables and processes, I walked the audience through a selection of projects from my 20 years of experience with designing interactive systems, sharing the lessons that I learned the hard way, and showing how some things in design agencies have changed while others have stayed exactly the same. I hope that some of the lessons resonate with the audience, and that the models I include (like the T-model, or overviews of where UX can live in organizations) helps them reflect on their practice and consider improvements to the way they design.
Design Thinking in an Agile process: why, how, what's the impact on businessIlaria Mauric
Queste sono le slide del talk che ho presentato sabato 17 settembre 2016 all'Università Ca' Foscari di Venezia in occasione dell'Agile Business Day 2016.
Design Thinking aggiunge cuore e cervello in un processo agile, aumentandone valore ed efficacia. Vedremo le sue fasi fondamentali, accompagnate dai suoi principi guida e spiegate con esempi reali.
Come si può innovare un prodotto? Che problema risolve di preciso? Rispondere a queste domande a colpi di brief, roadmap, requisiti, budget e processo non basta più, perché le soluzioni sono prestabilite su assunzioni, tendono a gonfiarsi di funzionalità o a omologarsi nei vincoli.
Il processo di Design Thinking aiuta ad affrontare i problemi con la mente aperta, ad esplorare opzioni guardandole da più punti di vista e a superarli con un approccio creativo, proiettato verso il futuro. Il ruolo del designer non è più solo quello di rendere usabile, funzionale e visivamente adeguato il prodotto, ma è anche quello di facilitare la collaborazione cross-team e l’esplorazione di soluzioni, presentando concetti e idee in modo tangibile e comprensibile da tutti le persone coinvolte nella sua realizzazione.
Design Thinking & Agile Innovation Workshop combining elements from Design Thinking, Customer Development, Christensen's Jobs to be Done, Osterwalder's Value Proposition Canvas, Javelin Experiment Board, Lean Startup and Paper Prototyping.
You’ve Only Got Two Eyeballs: Designing Products for the Responsive WebDavid Sherwin
People expect to access and use the products that they love everywhere that they go. With an ever-increasing number of different smartphones, tablets, computers, wearables, and televisions that allow us to view websites, this makes our jobs as interactive designers even more challenging. Are you helping them focus on what they really need to get done, on the devices where they need that functionality the most?
In this workshop from HOW Design Live 2016, which was led by David Sherwin and Drew Bridewell with about 250 people, we shared techniques to help teams:
● Prioritize what product features will have the most value for your users across smartphone, tablet, desktop, TV, wearables, and other devices—so you’re investing your time and energy into the right features in the right places
● Validate your product assumptions and hypotheses through paper and digital prototypes, so you can start building those features intelligently
● Plan the implementation of your product features for development in a modular, componentized manner that makes them easier to test and scale
Along with workshop activities rooted in the above techniques, we shared how we used similar approaches in a redesign of the learning experience of Lynda.com as a responsive web product.
Blueprint+: Developing a Tool for Service DesignAndy Polaine
Presented at the Service Design Network Conference 09 in Madeira. The presentation is about a work-in-progress examining how we can best expand the service design blueprint diagramming to include other critical information such as time and emotional states of the participants in the service.
Introdução básica para estudantes de design sobre o que seria design de serviço. Os assuntos abordados são.
- Dinâmica do dicionário
- Dinâmica do record de palavras
- Brainstorming em arvore
- Imagine um serviço - mas o que é um serviço?
- UAEOI
- Pacote de serviços
- Mapa de Stakeholders
- Mapa de encontros
- Personas
- Blueprint
A apresentação foi montada para suporte a uma oficina. Por isso nem todos os dados estão presentes nos Slides.
Service Design Thinking - Design de Serviços em TIVictor Gonçalves
Palestra de Victor Gonçalves sobre a aplicação dos conceitos de Design Thinking na construção de serviços de TI inovadores.
Na palestra são abordados pontos como:
- O Mundo dos Negócios x O Mundo dos Consumidores
- Os perímetros da Inovação
- Design Thinking & Design de Serviços
- Características de um Serviço
- Economia da Experiência
- Processo de Inovação em TI
- Inovando com Design de Serviços
This deck was presented at the "Content Strategy in Service Design" event, hosted by Fjord, a global design and innovation consultancy, and the Content Strategy Southern California group.
If your contact center deflects a major part of your support call volume, your company is probably missing out on opportunities to own the customer relationship.
Here's how you can fight the challenge of commoditization and take the lead in an environment where the competition may be finding it difficult to survive.
IoT (Internet of Things) is a modern day gold rush and the early winners will be those who find gold in connecting millions of dumb devices into an intelligent network.
Welche Potentiale bietet das mobile Internet dem stationären Handel? Am 18.3.2013 durfte ich diese spannende Frage mit Axel Hoehnke und Jens Nitzschke im Rahmen einer Mobile Monday Veranstaltung diskutieren.
Mobiles Internet im Smartphone - always on, anywhere
Der stationäre Handel steht unter Druck: Die Innenstadtmieten steigen, die Umsätze stagnieren, Filialnetze werden zurückgebaut. Auf der anderen Seite werben Online-Händler, vor allem Amazon, dem stationären Handel immer größere Teile der Kundschaft ab. Internet-Zugangsgeräte wie Desktop-Rechner, Laptops oder iPads werden gern zuhause genutzt, um damit bequem vom Schreibtisch oder Sofa aus einzukaufen. Aufgrund ihrer Größe sind sie allerdings nur eingeschränkt für die Unterwegs-Situation geeignet.
Seit das Handy sich zum Smartphone gemausert und dem mobilen Internet Tor und Tür geöffnet hat, löst sich die strikte Teilung zwischen “unterwegs” und “zuhause” stetig auf. Always on, anywhere - als einziges Internet-Zugangsgerät ist das Smartphone-Handy - ähnlich wie Hausschlüssel und Geldbörse - unser ständiger Wegbegleiter. Überdies ist es ständig angeschaltet und mit dem Internet verbunden. Es weiß daher auch immer, wo wir gerade sind. Dadurch bildet das Smartphone ein attraktives Brückenmedium zwischen Online- und stationärem Handel und öffnet den Weg zu innovativen Cross-Channel-Strategien.
Ninety white paper: The Sharing Economy - An insurance briefingEmma Redington
This white paper deals with the impacts and opportunities of the sharing economy on the insurance sector. Lord Wei, Chair of Ninety’s Future Strategy Board, says in his foreword to this white paper: “The Sharing Economy gives rise to both significant opportunities and challenges as new technology enables all kinds of people to access the "on demand" lifestyle. In insurance, these challenges are well documented in this excellent and practical briefing from Ninety, which I hope will not only inform the industry but also policy-makers and politicians such as myself."
With the adoption of methods based on rapid experiments to validate hypotheses with customers, there is also a need for design to adapt and respond continually. As such, there is a need to balance the decisions taken in autonomy by teams and the overarching service coherency. Inspired by devOps principles, designOps is a practice that aims to support people across the organization to continuously redesign their products without compromising design excellence. This talk, based on the experience of coaching design teams at different levels, explores the possibilities of moving out from heavyweight upfront analyses, reducing handoffs, and creating reliable feedback loops with end users. A new paradigm, where the ability of design is shifting from being a specific practice to genuinely becoming part of everyone’s job. A key component to enables others, designers and non-designers, to create meaningful experiences in a complex environment.
Choose SketchApp over Photoshop for UI/UXJens Hoffmann
Presentation at the UXcamp Europe 2017 - About choose Sketch App over Photoshop for UI/UX tasks. Comparison with Nokia, Review of Designer Skills, List of Benefits, Review of a Design Workflow and short dive into Plugins. #uxce17 #sketchapp
Talk "Multimodal, Collaborative & Autonomous" from IoT Meetup on October 20 2020 by Jan Groenefeld, Solution Manager Industry, Lead UX Designer, Ergosign.
The times of the "single point of interaction" on the wide format multi- touch screen are numbered. Multiple touch points with cross-modality interaction options - from touch to speech to gestures - will become standard in the everyday work of machine operators in the medium term. In addition, there is a progressive interconnectedness of our physical environment, as well as the digital-sensory extension of the human being himself.
What counts now is a human-centered view: on the one hand, in terms of the change of the work situation, on the other hand, in terms of the way our senses perceive and function. Which technologies have the potential to support people in their work in a meaningful way in the short and long term? Which methods and design principles are suitable for designing multimodal systems in a way that they support people instead of overburdening them?
Take a look with us at future work situations and application contexts. We present human-centered process models based on service design, which enable the successful development of smart industrial applications and holistically interactive ecosystems in an industrial context.
Agile and Design: creating and implementing products (in Italy) is possibleManuel Spezzani
The wiseman says: "A company specialized in IT consultancy cannot make products."
If you decide to break this taboo, the road is only one: understanding how that product can be realized and working hard to make it.
This is the story of Indyco, a tool born merging an agile dev team and a lean design team. Teams that didn't know each other before. And they made Indyco real in 6 months.
We will share the simple but powerful principles that lead us up to the go-live.
Now we are measuring and collecting data for next step.
These slides have been presented at Better Software 2014.
Video: https://www.youtube.com/watch?v=Lka7nsDsZk8
There’s real evidence that Agile software engineering projects work better than waterfall. In Silicon Valley, Agile is the de-facto standard for innovating new products. But an Agile project needs good product management and good UX design to succeed. Fitting UX in with product management and Agile can be uncomfortable for UX designers. Once you get it, though, you’ll never want to work any other way. We’ll look at:
- Why Agile works well for innovation and for software delivery
- What product management is and why your software product can’t succeed without it
- The different product phases: Discover, expand and exploit
- The role of UX in each phase
- Setting up hypotheses and metrics to keep Agile teams on track
Impact of DesignOps at ServiceNow (DesignX DesignOps Day)Peter Boersma
This talk describes the way that the DesignOps team at ServiceNow operates, and what it means for the design organisation in ServiceNow. Its products and services include: the definition and maintenance of the product design lifecycle, a design project tracking system, a design review process and procedures, and more.
I also describe some of the other impactful developments in ServiceNow, such as our Design System, the alignment of designers to product management, the Insights team that does both market and customer research, and our BizOps team that manages headcount, identifies and creates education opportunities, handles sponsoring, and organizes events for designers.
IxDA Helsinki meet-up at Smartly.io, Thu, 25th August 2016Pekka Hartikainen
Topics in the meet-up
A Practical Approach to Icon Taxonomy
Teemu Korpilahti, Lead Designer at Crasman
Accept the Imperfectness
Sami Vuori, Visual / UX / UI Designer at Gapps
Losing Control: Design Systems for Complex User Interfaces
Pekka Hartikainen, Design Lead at Smartly.io
Building a UX Process at Salesforce that Promotes Focus and Creativityuxpin
You'll learn:
- How Salesforce designed a large-scale UX process across teams
- Why certain design activities were chosen over others
- How to preserve design quality at scale
Presented at Agile Singapore 2016
https://confengine.com/agile-singapore-2016/proposal/2632/user-experience-for-product-managers
Why is UX important for Product Managers? Gain an understanding of the concept and discipline of user experience - defined, explained and made actionable for Product Managers.
Learn how UX tools and artifacts can help you make better product decisions, and how to overcome common objections to UX processes.
Outline/structure of the Session
- The Value of User Experience (UX) beyond screens and interfaces
- Discover how UX is Critical to your business and bottom line, including ROI of UX
- Developing a UX Strategy Blueprint
- Learning to Integrate UX Data points into your product development decision-making process using personas
- Learn how to overcome common business objections to implementing UX processes
Learning Outcome
Takeaways
- Understand the value of user experience, beyond just screens and interfaces
- Discover how user experience is critical to your business and the bottom line, including the ROI of UX
- Learn to integrate UX data points into your product development decision-making process using personas
- Learn how to overcome common business objections to implementing UX processes
Target Audience
Product Heads, Product Managers, Product Owners, Developers, Team Leads
See what Flagship Creative can do for your company. through our four step process; Discover, Design, Develop and Deploy, we are able to balance the wants and needs of our clients with the end-user's habits. Check out how we accomplish this in this Deck and give us a shout back when you are ready to take a leap forward.
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This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
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https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Mit Service Design zur Produktvision (Slides are mainly English)
1. Mit Service Design zur Produktvision!
Service Design in agilen Software-Entwicklungsprozessen!
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Jens Otto Lange @ World Usability Day Hamburg!
Hamburg 13. November 2013