This document discusses e-service quality and usability evaluation methods. It defines e-service quality according to various researchers like Zeithaml and Fassnacht & Koese. Models for evaluating service quality are presented, including SERVQUAL which measures expectations vs perceptions gaps. Usability evaluation methods like heuristic evaluation, cognitive walkthrough, interviews and field studies are also summarized. The cognitive walkthrough procedure is described in detail with example tasks.
Dynamic signature verification has many challenges associated with the creation of the impostor dataset. The literature discusses several ways of determining the
impostor signature provider, but this takes a different approach - that of the opportunistic forger and his or her relationship to the genuine signature holder. This examines the accuracy with which an opportunistic forger
assesses the various traits of the genuine signature, and whether the genuine signature holder believes that his or her signature is easy to forge.
Slides supporting the book "Process Mining: Discovery, Conformance, and Enhancement of Business Processes" by Wil van der Aalst. See also http://springer.com/978-3-642-19344-6 (ISBN 978-3-642-19344-6) and the website http://www.processmining.org/book/start providing sample logs.
Dynamic signature verification has many challenges associated with the creation of the impostor dataset. The literature discusses several ways of determining the
impostor signature provider, but this takes a different approach - that of the opportunistic forger and his or her relationship to the genuine signature holder. This examines the accuracy with which an opportunistic forger
assesses the various traits of the genuine signature, and whether the genuine signature holder believes that his or her signature is easy to forge.
Slides supporting the book "Process Mining: Discovery, Conformance, and Enhancement of Business Processes" by Wil van der Aalst. See also http://springer.com/978-3-642-19344-6 (ISBN 978-3-642-19344-6) and the website http://www.processmining.org/book/start providing sample logs.
Business Model Innovation and Design at TodaiYves Pigneur
This talk aims at presenting the Business Model Canvas for designing, assessing and challenging business models. Business model innovation and industry changes will be illustrated with examples such as Nespresso, SunEdisson, and AirBnB. Design thinking attitude will also be emphasized for exploring and prototyping business models. Finally, the synergy between the business model canvas, lean startup and customer development will be briefly presented for testing business models.
Parasoft Concerto A complete ALM platform that ensures quality software can b...Engineering Software Lab
Parasoft Concerto is a complete software development management platform that ensures quality software can be produced consistently and efficiently–in any language.
By integrating policy-driven project management with Parasoft Test's quality lifecycle management as well as Parasoft Virtualize's dev/test environment management, Parasoft Concerto ensures predictable project outcomes while driving unprecedented levels of productivity and application quality.
Business Model Innovation and Design at TodaiYves Pigneur
This talk aims at presenting the Business Model Canvas for designing, assessing and challenging business models. Business model innovation and industry changes will be illustrated with examples such as Nespresso, SunEdisson, and AirBnB. Design thinking attitude will also be emphasized for exploring and prototyping business models. Finally, the synergy between the business model canvas, lean startup and customer development will be briefly presented for testing business models.
Parasoft Concerto A complete ALM platform that ensures quality software can b...Engineering Software Lab
Parasoft Concerto is a complete software development management platform that ensures quality software can be produced consistently and efficiently–in any language.
By integrating policy-driven project management with Parasoft Test's quality lifecycle management as well as Parasoft Virtualize's dev/test environment management, Parasoft Concerto ensures predictable project outcomes while driving unprecedented levels of productivity and application quality.
Can't we all get along? Human-centered design meets AgileAutodesk
This presentation will describe and explore the differences between the two approaches, when it's appropriate to use agile development, how to integrate this popular method into the human-centered design and research process — and why client needs and today's marketplace increasingly are demanding these collaborative techniques.
One of the biggest problems of software projects is that, while the practice of software development is commonly thought of as engineering, it is inherently a creative discipline; hence, many things about it are hard to measure. While simple yardsticks like test coverage and cyclomatic complexity are important for code quality, what other metrics can we apply to answer questions about our code? What coding conventions or development practices can we implement to make our code easier to measure? We'll take a tour through some processes and tools you can implement to begin improving code quality in your team or organization, and see what a difference it makes to long-term project maintainability. More importantly, we'll look at how we can move beyond today's tools to answer higher-level questions of code quality. Can 'good code' be quantified?
One of the biggest problems of software projects is that, while the practice of software development is commonly thought of as engineering, it is inherently a creative discipline; hence, many things about it are hard to measure. While simple yardsticks like test coverage and cyclomatic complexity are important for code quality, what other metrics can we apply to answer questions about our code? What coding conventions or development practices can we implement to make our code easier to measure? We'll take a tour through some processes and tools you can implement to begin improving code quality in your team or organization, and see what a difference it makes to long-term project maintainability. More importantly, we'll look at how we can move beyond today's tools to answer higher-level questions of code quality. Can 'good code' be quantified?
Idea2Venture - A dedicated software application for technology and knowledge ...Jaap Beernink
This presentation contains a new perspective on knowledge and technology transfer for (public) research organizations. It also gives you an impression of the possibilities and look and feel of our Idea2Venture software application. Spinteq is a company that develops and sells web-based software applications and tools for technology and knowledge transfer and innovation. Find out more on www.spinteq.com or contact info[at]spinteq.com.
Implementing Test Automation in Agile ProjectsDominik Dary
All new features at eBay Europe are developed using SCRUM. One key success factor for those projects is to have a reliable end-to-end test automation safety net. This presentation illustrates how in addition to a robust automation toolset it is essential to have an integrated approach to test automation design:
Test Aspects - Test Aspects are used to do the functional design of the end-to-end automation test cases. Since this is done upfront, the tester is able to focus on the what rather than the how.
Modeling of the Biz Domain Layer - The Biz Domain Layer is an abstraction layer above the user interface that is implemented in the test code. This layer is divided into pages and flows which are then used in the tests.
Test Implementation - Tests are written in Java, stored in SVN and are executed using the WebDriver Grid (Selenium2). Tests execution can be triggered by all team members via a continuous integration server (Hudson).
Lean Test Automation – it is important to retain and maintain the quality of the tests. Key success factors for this are: Code Reviews, Software Craftsmanship, Test Aspect Reviews and the “Definition of Done”.
Following an integrated approach to test automation ensures high efficiency, low overhead and easier maintenance.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
How libraries can support authors with open access requirements for UKRI fund...
service quality & usability
1. e-se rvice
quality
red
a course prepa
r
by yves pigneu
spired
presentation in
lds
by Garr Reyno
2. e-business
se rvice design
scenario & storytelling
ta sk analysis
p rototyping
vice quality & usability
!ser
busi ness process ation
bluepr int & visualiz
service pr oductivity
servic e compliance
bu siness model
value cha in & network l innovation
service & b usiness mode
15. ^
e-service quality
l.
Z eithaml et a
according to
“ can be defined as the extent to which
a Web site facilitates efficient and
effective shopping, purchasing, and
”
delivery of products and services.
16. usability
^ according
& Carrol
l
to Ross
on
“ The extent to which a system with
given functionality can be used by
specified users to achieve goals with
effectiveness, and satisfaction in
specified context of use.
”
18. SERVQUAL
^according to
Parasuraman
, Zeithaml, a
nd Berry
based on measured gap between consumer
expectations and perceptions
measured according to five service dimensions
19. GAPS MODEL
according t o Parasuraman, et a
^l.
knowledge gap
standards gap
delivery gap
communication gap
perception gap
20. Knowledge gap
what customers
^
expect
difference between company perceptions of what
customers expect and what customers really
expect
21. Standard gap
^
standards reflect
expectations
difference between company perceptions and
service quality specifications
22. Delivery gap
^
performance meets
standards
difference between service quality specifications
and actual service delivery
23. ^
Communication gap
es
co mmunication promis
are realistic
difference between service delivery and what is
communicated
24. Perception gap
^
align perception and
expectation
difference between what customers expect of a
service and what they actually receive
25. SERVICE DIMENSIONS
according t o Parasuraman, et a
^l.
Tangibles
Reliability
Responsiveness
Assurance
Empathy
28. e-SERVICE DIMENSIONS
accordin g to Fassnacht & Ko
^
ese
ease of use
appearance & quality of layout
information quality & content
reliability & fulfillment
responsiveness & speed
assurance & privacy/security
37. “ success, it must provide the
For an interface to be a
right functionality, at the right
time, in the right place, and in
the right form from the user’s
point of view.
”
C. Wharton, et al.
The Cognitive Walkthrough Method: A Practitioner’s Guide
38. Usability evaluation
ac cording to R
osson & Carro
^ll
analysis or empirical study of the usability of a
prototype or a system for providing feedback and
supporting an iterative development process
helps designer recognize that there is a problem,
understand the problem and its underlying
causes, and plan changes to correct the problem
53. interface
analyst document
check check
number analyst ref document
name title
level code
location give
check
document
accreditation check
availability record
consultation
check record help
58. ^
WALKTHROUGH PROCEDURE
on
according to Whart
Define the inputs to the walkthrough
Walk through the actions for each task
Record critical information
Revise the interface to fix the problems
59. Critical questions
quot; Is the action obviously available?
quot; Does the action (control) match the goal?
quot; Is there appropriate feedback?
60. case
analyst document
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name Cécile title
level 5 code
location
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61. case
analyst document
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62. v ariant (1) case
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64. v ariant (2) case
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analyst document
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66. v ariant (3) case
analyst RSV
RS
RO JT
Espace
périodiques
document
Administration
ATF
ATF JT Bureaux des bibliothécaires
Jurisprudence 34.0.08
number a123 ref d987
Fiches juridiques
Périodiques ZAG 34.0.04
Feuille fédérale 1er
étage
Lois 34.0.07
DROIT
Périodiques B 34.2.8 Monographies 34.0.01 Ascenseur Salle
de discussion
name Cécile title Systèmes ...
Monographies Prêt
Information
34.2.9
34.3.100 Quotidiens,
Dictionnaires, encyclopédies Hebdomadaires
Espace
documentaire Bornes
Situnil
level 5 code 2
Borne Photocopieurs
de prêt
Monographies
Monographies
Mélanges 34.0.05 Entrée
Accès
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Fleuret DPB SCIENCES ECONOMIQUES
DPA B Statistiques
Périodiques BFSH 1
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