Confidential                 The Service Minded Tester                      Test Service Attributes       Rev PA1         ...
Introduction  A tester provides a service to stakeholders [1][2]  This goes for outsourced testers, in-house testers, te...
What services does a tester provide?This is of course highly context dependant, but some examples could be:          Requi...
How are these services comparable?    When a service catalogue is defined, the next question is how the     different ser...
Standardized Service Attributes  The attributes are dependant on what information the stakeholders  need to make educated...
Standardized Service Attributes Example                                                                  Investment in new...
Conclusion  Since testing is a service it can be very valuable to provide  stakeholders with a catalogue of the services ...
Reference[1] A Tester’s Commitmentshttp://www.satisfice.com/blog/archives/652[2] 10 Things About Testing That Should Dieht...
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The service minded tester

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The service minded tester

  1. 1. Confidential The Service Minded Tester Test Service Attributes Rev PA1 2011-12-07 1
  2. 2. Introduction  A tester provides a service to stakeholders [1][2]  This goes for outsourced testers, in-house testers, testers who are integrated with the development teams, and testers who are separated from developers  So what services does a tester provide?  This is something that each tester should reflect on, and try to document for their stakeholders
  3. 3. What services does a tester provide?This is of course highly context dependant, but some examples could be: Requirements KPI & Benchmark Breakdown Test Code Testability E2E Test Input Developer Test System Test Tool Support API Tests Functional Test
  4. 4. How are these services comparable?  When a service catalogue is defined, the next question is how the different services can be described in a way that makes them comparable  A stakeholder must understand the cost and benefit of a specific service  A standardized set of attributes for each service could be one way to catalogue the different services
  5. 5. Standardized Service Attributes  The attributes are dependant on what information the stakeholders need to make educated decisions on which services they need  It is difficult to make all attributes applicable to all activities, but the more comparable the better  The risk is always that the attributes are misleading to the stakeholders  Code Coverage  Test Cases Executed  Defects Found
  6. 6. Standardized Service Attributes Example Investment in new Cost tools and test environment Average number of Lead Time bugs found Covered Quality Code Coverage Characteristics Number of Test Confidence in Cases or Test Results Sessions Executed Test Layer Test Quadrant
  7. 7. Conclusion  Since testing is a service it can be very valuable to provide stakeholders with a catalogue of the services a tester provides – this should be done by all testers regardless of their location or integration in the development process  Standardized test service attributes is one way to facilitate service selection for the stakeholder  It is important to select the right attributes so that the stakeholders are not mislead in their selection
  8. 8. Reference[1] A Tester’s Commitmentshttp://www.satisfice.com/blog/archives/652[2] 10 Things About Testing That Should Diehttp://scott-barber.blogspot.com/2011/11/10-things-about-testing-that-should-die.html

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