The document discusses service level agreements (SLAs) in cloud computing. It defines an SLA as a contract between a customer and service provider that formally defines the aspects of a service including scope, quality, and responsibilities. The SLA specifies performance measurement, problem management, customer duties, warranties, and termination terms. SLAs can be defined at different levels including corporate, customer, and service levels.

1. DR. D. Y. PATIL PRATISTHAN’S
PAD. DR. D. Y. PATIL INSTITUTE OF MCA
AKURDI
Welcome to presentation on
-Navneet Prakash
Roll No. 40
“Service Level Agreement”

2. OUTLINE
1. What is cloud computing.
2. What is SLA.
3. Why the SLA.
4. Levels of SLA.

3. • A part of service contract where service is formely defined.
• An agreement between two or more parties; where one is customer and
another is the service provider.
• It defines particular aspect of the service -
• Scope
• Quality
• Responsibility
WHAT THE SLA IS:

4. • A definition of service.
• Performance measurement.
• Problem Management.
• Customer duties.
• Warranties.
• Termination of agreement.
WHAT SLA (DOES) INCLUDES

5. 1. Customer-based SLAs
2. Service-based SLAs
3. Multi-level SLAs
3.1 Corporate-level SLAs
3.2 Customer-level SLAs
3.3 Service-level SLAs
DIFFERENT LEVELS OF SLAS

6. CONCLUSION
Write your conclusion here.